# WEX Benefits Reviews **Vendor:** WEX **Category:** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration) **Average Rating:** 3.7/5.0 **Total Reviews:** 84 ## About WEX Benefits WEX simplifies benefits with the goal of serving as an extension of your HR team – keeping your benefits manageable and stress-free. Remove confusion and insert transparency around benefits. WEX provides a comprehensive ecosystem of Benefits Administration solutions, ranging from consumer-driven health accounts, including HSAs, FSAs, HRAs, and Commuter benefits, to complex regulatory services. Our technology empowers organizations with the flexibility to design highly customized benefit packages tailored to their unique business needs. By unifying Ben Admin, Consumer Spending Accounts, COBRA, and Dependent Eligibility audits into a single platform, WEX simplifies the administrative burden for employers while delivering an intuitive, frictionless experience for participants. ## WEX Benefits Pros & Cons **What users like:** - Users find WEX Benefits **easy to use** , with intuitive interfaces for managing receipts and tracking transactions effortlessly. (2 reviews) - Users value the **ease of use** of WEX Benefits, enjoying straightforward management of reports and transactions. (2 reviews) - Users value the **universal accessibility** of WEX Benefits, making it easy to use throughout the United States. (1 reviews) - Users find the **convenience** of WEX Benefits' reporting system makes managing enrollment details easy and efficient. (1 reviews) - Users value the **responsive customer support** of WEX Benefits, ensuring timely assistance whenever issues arise. (1 reviews) - Detailed Information (1 reviews) - Easy Setup (1 reviews) - Easy Transactions (1 reviews) - Features (1 reviews) - Users find WEX Benefits **intuitive and easy to navigate** , appreciating access to multiple benefits in one place. (1 reviews) **What users dislike:** - Users experience **claim issues** with incomplete statuses hindering reimbursements and slow customer service complicating resolutions. (1 reviews) - Users find the **difficult customer service** hard to reach and challenging to comprehend, impacting their overall experience. (1 reviews) - Users feel that the **high penalties for late payments** of WEX Benefits are unreasonable and unyielding. (1 reviews) - Users desire **insufficient information** tailored to their company, rather than generic examples provided by WEX Benefits. (1 reviews) - Users often face **interface issues** requiring multiple web pages for COBRA tasks, complicating their overall experience. (1 reviews) - Users report **poor customer support** , with slow response times and accessibility issues complicating their experience with WEX Benefits. (1 reviews) - Slow Performance (1 reviews) - Slow Reimbursement (1 reviews) - Unclear Processes (1 reviews) ## WEX Benefits Reviews ### 1. Overall Beneficial - Please Improve Platform Speed and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about WEX Benefits?** On the administrative side, we’ve encountered very few issues. We’re able to access the reporting tools and employee benefits details we need without any notable difficulty. **What do you dislike about WEX Benefits?** The website is extremely slow - absolutely the slowest of any platform I regularly utilize at work. I have also found it difficult to reach our Account Executive. I had emailed her in early January regarding a broken link in a WEX email, and received no response. I followed up with her at the end of March and finally heard back, but ultimately have not had a great experience on the support side as a newer company employee who is also new to this platform. From an employee perspective, I did not find the reimbursement process for my HSA to be clear-cut. I utilized the app for this, was not provided clarity on whether or not the reimbursement request had been processed, and ultimately received three payouts of the same item due to this confusion. **What problems is WEX Benefits solving and how is that benefiting you?** - ### 2. Flawed COBRA Management and Slow Support **Rating:** 0.0/5.0 stars **Reviewed by:** Lauren C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about WEX Benefits?** I appreciate the management of HSA & FSA. It alleviates the manual work for my HR team by having our HRIS send a file to WEX to inform of payroll and employee contributions. **What do you dislike about WEX Benefits?** Everything. 1) The COBRA platform is slower than molasses running uphill. 2) The COBRA platform does not have detailed ACTIVE vs INACTIVE participant - I have to dig to find out what last communications were last sent. 3) ALL COBRA reports are outdated. 4) Our carriers receive incorrect information for active participants - as in cancelling someone who should be active. 5) WEX Customer Service takes '5-7 days' to respond; however, truly takes over two weeks to respond. 6) How to solve FSA / HSA balance or contribution errors needs to be changed or clarified. **What problems is WEX Benefits solving and how is that benefiting you?** WEX Benefits alleviates manual work for my HR team by automating payroll and employee contributions tracking. However, it presents more problems than solutions, handling issues like platform slowness and outdated reports poorly. ### 3. Affordable but Plagued with Administrative Issues **Rating:** 1.0/5.0 stars **Reviewed by:** Mike J. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about WEX Benefits?** I like the low cost of WEX Benefits. **What do you dislike about WEX Benefits?** I don't like the quality of benefits administration with WEX Benefits. The following issues are from the past 6 months--and is not a comprehensive list. I could create a similar list for every 6 month period since we began with Wex in 2020. The one consistent aspect of benefits administration has been errors in benefit administration. During open enrollment, we had a passive enrollment, and some employees didn't get their benefits coverage continued into the new year. For the first 3 months of 2026, Wex benefits passed incorrect plan codes to WEX COBRA causing errors in the file loading and did not monitor and correct the data issue without our prompting. Wex did not send out direct bill notices for January until Jan. 9, several weeks late--and did not inform us. We waited until January 29 for Wex to provide the ACA code report delaying 1095-c distribution. Wex didn't handle domestic partner imputed income correctly for six years. They failed to pass termination dates on the eligibility file to a new carrier, causing significant billing and reconciliation issues. They also didn't set up new direct billing participants, leaving them unbilled until we identified the issue months later. Wex didn't update coverage after pay changes from our annual merit cycle in May until we pointed it out in September. Wex did not term coverage for some employees who changed class and lost benefits eligibility. We had at least one employee with coverage where they never sent deductions for payroll. When employees changed their tier from employee only to dependent coverage in a life event, Wex ended the current employer HSA contributions and did not start the new employer contributions at the new level. When there is no change to any benefit plan elections or deductions, Wex sometimes creates new coverage records and passes those to carriers which causes eligibility edits and creates reporting issues. Implementation back in 2020 was rocky--many issues to address from implementation. **What problems is WEX Benefits solving and how is that benefiting you?** WEX Benefits provides an enrollment solution at a low cost. ### 4. User-Friendly with Stellar Support, Minor Load Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Sandrine L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** Our organization enjoys using WEX Benefits for consolidating admin accounts, which is really helpful. The customer support is top tier! We love the ease of use of the systems, particularly the admin portals, and appreciate that it is user-friendly for both admins and employees. The reporting system is a favorite of ours, and we find that being able to upload employee contributions and manage employee accounts from the admin side of things is very valuable. We also connected WEX Benefits with our Benefits Admin portal for easy data syncing. The initial setup was easy as well, as the Implementation team handled most of the heavy-lifting. WEX Benefits has been a far superior product compared to our previous option. **What do you dislike about WEX Benefits?** There are times when the Benefits Analytics and Reports tabs are clunky and slow to load. This happens during high peak usage times (specifically, the last or first day of the month). As someone who's been a WEX customer for 7+ years now, we now know to avoid both during high peak usage times. **What problems is WEX Benefits solving and how is that benefiting you?** WEX Benefits consolidates our admin accounts, providing top-notch customer support. It's user-friendly for both admins and employees, making benefits administration easy. ### 5. Effortlessly Manages Spending Accounts with Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Karmen C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** I love the convenience and ease of use of WEX Benefits. The app is a wonderful tool where I can see where money was spent and any charges incurred. It's an easy and reliable tool, especially with low fees of about a dollar and 40 cents a month to maintain the account. The app keeps me updated in real time about my balances, and I can set up direct drafts for payment of medical bills on a payment plan. The initial setup was very easy, and the reps were informative and knowledgeable. The customer service has been great all around, and it's a product we continue to support. **What do you dislike about WEX Benefits?** Sometimes when receipts aren't accepted, it goes back and denies claims. So that part can be a little frustrating. Maybe some type of an update or an explanation as to why. It leaves you in limbo on if the claim has actually been paid or if those funds have been rejected. **What problems is WEX Benefits solving and how is that benefiting you?** I find WEX Benefits easy to use for setting up payment plans for medical costs. The app lets me check balances, see transactions, and upload receipts in real-time. Direct deposits and low fees make it convenient and reliable. ### 6. Strong, Reliable Platform That Streamlines Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Susana M. K. | Executive Assistant To CEO & Operations Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** We’ve been very satisfied with our experience using WEX. Your platform provides a strong, reliable solution that has helped streamline our operations, and we especially value the ability to manage multiple functions within one integrated system. **What do you dislike about WEX Benefits?** I would love to have the notification emails if more information including the employee who used the card instead of having to check the reports. **What problems is WEX Benefits solving and how is that benefiting you?** WEX has been great at giving us reports that include what the employees are using with balances. This is very useful for our accounting department. We are using our resources using WEX as a tool to support the overall business structure. ### 7. Wex Delivers Strong Support, Seamless HRIS Integration, and a User-Friendly UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** Wex has good client support for employers. Their system integrates well with our HRIS and their platform provides a user friendly UI. Wex performance is consistent as long as there are no unusual scenarios. ROI is strong, as admins and employees rarely have complaints. We have not had much experience with Wex AI or automated features so we cannot provide any review about that feature. **What do you dislike about WEX Benefits?** Wex operates as our COBRA administrator. When we had an unusual scenario with a former employee who needed to retroactively continue their coverage and make retroactive payments, it took nearly two months to complete the process. This created a stressful situation for the participant. **What problems is WEX Benefits solving and how is that benefiting you?** The integration with our payroll system and seamless FSA and HSA processes has benefited us by saving us time and avoiding potential human errors. ### 8. Efficient HSA Management with User-Friendly Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Alliy S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** I like how WEX Benefits saves me time and energy by making it easy to track down what's needed with my benefits. The app is pretty user-friendly, and I use it for my health savings account, which allows me to view everything at a glance. I also appreciate how the FAQ section lets me find most of my answers without having to call in. **What do you dislike about WEX Benefits?** I can submit receipts there but wish I could attach it to the request I am making, rather than having to upload it seperately. **What problems is WEX Benefits solving and how is that benefiting you?** I use WEX Benefits to easily find my HSA information and claims. It saves me time and energy by having answers in the FAQ without calls. The app is user-friendly, allowing quick glance over my benefits, streamlining what I need with ease. ### 9. Simple and Educational, but Support Response Times Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jamie G. | HR Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** I like the simplicity of the product and educational resources available **What do you dislike about WEX Benefits?** I do not like the lack of support. When I do have a question or issue, I send an email to a generic email address and wait a lot of times weeks for a response. It is frustrating, and that part of the service I believe to be quite poor. I wish I had an assigned account manager for our organization. **What problems is WEX Benefits solving and how is that benefiting you?** WEX has readily available educational resources in different formats to use in our employee communications ### 10. Convenient Card Use with Occasional Balance Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Kenya R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** I like the use of my WEX Benefits debit card, as I can use it at my local pharmacy and during my doctor and dentist visits. Additionally, WEX Benefits helped me submit my documentation properly when I had a problem with a claim. **What do you dislike about WEX Benefits?** The balance sometimes is off and doesn't show the correct amount. I usually have to wait a few days for it to update. Also, using it for COBRA is extremely difficult. Also the COBRA portal is HARD to understand especially when trying to get reports. **What problems is WEX Benefits solving and how is that benefiting you?** I use WEX Benefits for my Flexible Spending Account. It helped me submit claim documentation properly. ### 11. Reigstad Engineers Review by CRogers **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy R. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** Easy to use, like the convenience and happy I can contribute. **What do you dislike about WEX Benefits?** Sometimes if I have an issue and have to call in several times for the same issue, I can get different answers from different people. **What problems is WEX Benefits solving and how is that benefiting you?** The ease and convenience of providing an HSA benefit to the employees. ### 12. User-Friendly Claims Filing Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Mark I. | HR Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** I like using the app to file claims. It’s very user-friendly and easy to navigate. **What do you dislike about WEX Benefits?** The response times can be slow at times, which can be a bit frustrating. **What problems is WEX Benefits solving and how is that benefiting you?** I'm using WEX for my FSA and they're helping with streamlining processes for users which is nice. ### 13. Quick, Easy Automation Setup with Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Tory L. | HR/Benefits Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** The automation process is quick and easy to set up, great customer serice **What do you dislike about WEX Benefits?** Daily email reports gets to be a lot! LOL **What problems is WEX Benefits solving and how is that benefiting you?** We've been using Wex since I started with the company, so there hasn't been issues! ### 14. Reliable, User-Friendly, and Fairly Priced—With Fast Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** Easy to use and clear. It is reliable and user friendly. The newsletters are informative and beneficial. Pricing is fair and billing is easy. Every time I have had a question it is resolved quickly. **What do you dislike about WEX Benefits?** At this time there is nothing that I dislike about WEX Benefits. **What problems is WEX Benefits solving and how is that benefiting you?** Clear definitions on what is covered to help plan out expenses. ### 15. Easy-to-Use Platform for Employers and Employees **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about WEX Benefits?** The platform is easy to use, both on the employer side and employee side **What do you dislike about WEX Benefits?** Customer service is a hit or miss. I would love to see our company have a dedicated service member for employer side **What problems is WEX Benefits solving and how is that benefiting you?** WEX gives us the ability to allow our team members to be flexible and focus on their individual wellness ### 16. Quick, Helpful Account Support When We Need It **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** They are quick in their response times when we need assistance on our account. **What do you dislike about WEX Benefits?** I wish that they offered their notices in Direct Billing to the team members in Spanish. **What problems is WEX Benefits solving and how is that benefiting you?** They are helping us solve the problem of offering team members an appropriate amount of ways to save for medical expenses. ### 17. Effortless Enrollment Updates with Wex's Intuitive Reporting System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about WEX Benefits?** I appreciate the Wex reporting system. It makes updating annual enrollment details straightforward. Adding, removing, and editing employees and beneficiaries is also simple and convenient. I use Wex weekly, and anytime there have been issues, customer support has assisted me on time. **What do you dislike about WEX Benefits?** The only thing I would like to see is a sample notice tailored specifically to our company, rather than just a generic example. Other than that, I think Wex benefits is excellent. **What problems is WEX Benefits solving and how is that benefiting you?** At times, customers can become confused about the COBRA enrollment process. However, customer support consistently takes responsibility and provides helpful assistance to qualified beneficiaries. ### 18. Easy Claims and Fast Deposits—WEX Makes Paying Medical Expenses Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** It's easy and simple to file your claim, funds are deposited within 3-4 business days. The WEX debit card works well too. **What do you dislike about WEX Benefits?** I like everything about WEX, use of funds to pay for medical is great **What problems is WEX Benefits solving and how is that benefiting you?** Customer support works deligently to help with problems ### 19. Comprehensive Platform With Strong Integrations, but Billing and Email Overload **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about WEX Benefits?** Comprehensive platform. Integrations and performance work well. **What do you dislike about WEX Benefits?** Billing and ACH payments are difficult to keep straight. There are SO many emails. It's seems like a full time job to keep up. **What problems is WEX Benefits solving and how is that benefiting you?** Managing COBRA and the FSA and HSA accounts. ### 20. Highly Customizable to Fit Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** we were able to customize it to what we want **What do you dislike about WEX Benefits?** the portal can be slow to use and take time to load **What problems is WEX Benefits solving and how is that benefiting you?** it gives employees the ability to use the money for what they want ### 21. Wex Makes COBRA and FSA Management a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about WEX Benefits?** Wex makes managing COBRA and FSA a breeze. **What do you dislike about WEX Benefits?** Nothing comes to mind. Everything works well. **What problems is WEX Benefits solving and how is that benefiting you?** We use Wex to help manage COBRA and to provide tax savings with FSA plans. ### 22. Easy-to-Use Debit Cards, but Claim Substantiation Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Gabriella D. | Manager, Benefits, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** I do like the ease of use for the debit cards. **What do you dislike about WEX Benefits?** The claim substantiation process for FSA. **What problems is WEX Benefits solving and how is that benefiting you?** COBRA questions and information. Its nice to have employees directed directly to them. ### 23. Great for Compliance, But Website Lags **Rating:** 5.0/5.0 stars **Reviewed by:** Angela Maria B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** varity of services **What do you dislike about WEX Benefits?** I find that sometimes the WEX Benefits website is laggy. **What problems is WEX Benefits solving and how is that benefiting you?** WEX Benefits helps me with staying compliant for COBRA and HSA/FSA admin. ### 24. Convenient Benefits Portal That Simplifies Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** The convenience of the portal to manage benefits **What do you dislike about WEX Benefits?** The length of time it actually took for setup **What problems is WEX Benefits solving and how is that benefiting you?** Management of HSA/FSA ### 25. Friendly UI and Fast, Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about WEX Benefits?** User interface is very friendly! Customer service has always been helpful and quick **What do you dislike about WEX Benefits?** Nothing is wrong from our perspective TJ **What problems is WEX Benefits solving and how is that benefiting you?** Cobra, customer service, has and fsa ### 26. Slow, Canned Support with Unresolved Cases **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about WEX Benefits?** no comment. I am at odds with WEX. no comment **What do you dislike about WEX Benefits?** Inquiries take a long time to be addressed. Cases are solved or completed without an actual resolution. You can only receive Canned responses. **What problems is WEX Benefits solving and how is that benefiting you?** none ### 27. Some quick notes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about WEX Benefits?** Employee portal and app are really helpful. **What do you dislike about WEX Benefits?** Reporting features can be clunky at times. **What problems is WEX Benefits solving and how is that benefiting you?** HSA, FSA, and commuter benefits administration. ### 28. Easy to use and manage receipts **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about WEX Benefits?** Easy to use and manage receipts. The mobile app interface is intuitive, and uploading documentation is quick and seamless. I also appreciate the real-time balance updates and transaction history, which make it simple to track spending and submit claims. **What do you dislike about WEX Benefits?** Occasionally, claims are marked as incomplete even after uploading all required documents, which can delay reimbursements. Customer service response times can also be a bit slow, especially during peak times, making it hard to resolve issues quickly. **What problems is WEX Benefits solving and how is that benefiting you?** WEX Benefits helps streamline the process of managing pre-tax benefits like HSAs and FSAs. It reduces the manual burden of keeping track of receipts and eligible expenses. With real-time account balances and an easy-to-use platform, it minimizes administrative errors and saves time for both employees and HR teams. ### 29. Unhelpful, Predatory, and Difficult **Rating:** 0.0/5.0 stars **Reviewed by:** Kevin K. | Senior Director of DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about WEX Benefits?** I like that they accepted some of my claims and I could use an app. **What do you dislike about WEX Benefits?** WEX systematically denies most claims, even some from places that they have previously approved in hopes that you will not fight them on it and they will get their money back. In cases where I tried to comply with very stringent and ridiculous claim rules (like printing and signing and getting a sitter to sign forms completely separate from the receipts given by the agencies, or providing provider invoices and receipts for procedures), they inevitably kick a percentage of them back to you and ask you to resubmit receipts with totally trivial additional data hoping that you miss it or forget by the time your plan date ends. The plan end notification was less than two weeks before the end date via email which also gives people a short window to get documentation together. In one case, I had them send me a PDF with the claim number (their own data) amount, and details of the claim (information I already provided in receipts), and deny my claim asking if I could PRINT out the 1 page pdf, and my receipts and FAX it to them despite having already uploaded it. If I could not do that, take a screenshot of the PDF that THEY PROVIDED and upload it to the receipts. Everything about the service is questionable and the latter example is a flat out scam. I lost a lot of money to this plan and I hope that a class action suit or something pops up. Just horrible. **What problems is WEX Benefits solving and how is that benefiting you?** I'm not aware of them solving any problem, but they are creating them. ### 30. This company literally denies payment every time you try to use it. And it's your money! **Rating:** 0.0/5.0 stars **Reviewed by:** Kerri R. | R.N., Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about WEX Benefits?** NOTHING!!! WILL NEVER use again!! The worst. **What do you dislike about WEX Benefits?** They deny payments for OBVIOUS medical costs. Southeast Texas OB/GYN- that is an OBVIOUS medical expense. Soustheast Texas Cardiology. THEN, they want a medical necessity form for hormone replacement! THIS IS OUR MONEY in a savings account and they're trying to regulate it like they're an insurance company. It's like they are holding your money hostage and won't release it. It's basically as big of a pain to use as just having your insurance coverage. I will never use them again. EVER. **What problems is WEX Benefits solving and how is that benefiting you?** They deny payment for obvioud medical costs. This is OUR money. Hormone replacement for example. That is NOT a cosmetic cost. OBvious medical places- deny charges. And charges are being denied when they've previously approved charges. They behave more like an insurance company than a HSA. Terrible service. Then, once they deny a payment, it's up to the client to jump throuh all the hoops to prove payment. THEN, they request a medical necessity form, for charges incurred at a medical facility!So, your experience goes like this: go to the doctor. Pay the bill with your card. WEX denies the payent. Asks for detailed receipt. You snd in the receipt. They deny it and request a medical necessity form. Fill out the medical necessity form and send that in with ICD-9 codes. Now, you've spent approx 1-2 hours of your time, jumping through these hoops, just to use your own money. ### 31. Useful but hard to reach customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Ruvy L. | Treatment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about WEX Benefits?** It's easy and universally accepted across the United States. **What do you dislike about WEX Benefits?** The customer service line is hard to reach and difficult to understand. **What problems is WEX Benefits solving and how is that benefiting you?** They are helping us have one set company for most of our payments which is nice and helpful for administrators to keep track of. ### 32. Wex rejects most transactions and you have to fight them to get your money. **Rating:** 0.0/5.0 stars **Reviewed by:** Joe H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about WEX Benefits?** Absolutely nothing. This company brings negative value to society. **What do you dislike about WEX Benefits?** They reject transactions at random. I just had my Amazon account locked because they withdrew payment for FSA-eligible items. Good luck complaining — they'll send you an email through their secure messaging service, which won't take your login. **What problems is WEX Benefits solving and how is that benefiting you?** Wex is actively creating problems for me and solving nothing. ### 33. WEX made paying for healthcare very simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about WEX Benefits?** I liked that the card can be used directly at the Dr office and its very clear how much money is available **What do you dislike about WEX Benefits?** Honestly, I don't have any complaints with WEX **What problems is WEX Benefits solving and how is that benefiting you?** I did not have a healthcare payment card and now I do ### 34. Poor service and incorrect interpretation of IRS rules **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about WEX Benefits?** Unfortunately, there isn't much good I can say about this service. Their interpretations of IRS rules are off and tend to be on the draconian side. Would not recommend. However, their phone support representatives are polite and patient. **What do you dislike about WEX Benefits?** Their complaint process is onorous and requires that you jump through hoops. They are inflexible when it comes to problem resolution. As a "credit card" company, they don't accept credit cards to resolve payment issues. You literally have to WRITE a PAPER check and MAIL it to them. In this day and age, a lack of support of commonplace technology facilities is indicative of how they're stuck in a yesteryear mindset and unfit solutions. Would not recommend. **What problems is WEX Benefits solving and how is that benefiting you?** They are not solving problems well, when they arise. They are very "sorry" when you have a problem. However, options for conflict/problem resolution are limited and put all the responsibility on you as a user. Would not recommend. ### 35. Inconsistent approach and support is not helpful **Rating:** 0.5/5.0 stars **Reviewed by:** Brad S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about WEX Benefits?** The mobile app is easy to use and upload documents. **What do you dislike about WEX Benefits?** The support service is terrible. They paid all of my claims without problem but when I submit my son's dental claim I suddenly need an explananation of benefits from my insurance solely becuase they don't like the wording on dentists itemized reciept. **What problems is WEX Benefits solving and how is that benefiting you?** Flexible spending accounts for human resources ### 36. Love that the card could be added to digital wallet **Rating:** 5.0/5.0 stars **Reviewed by:** Susanna D. | Costumer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about WEX Benefits?** Wex was great for using my FSA. The app was fairly easy to navigate and I most especially loved adding the card to my digital wallet. Signing in was easy, and I greatly appreciated the graph of where specinding went. **What do you dislike about WEX Benefits?** Notifications regarding receipts due were sometimes lost, and figuring out where to add the reciept was difficult. I was annoyed that some of my doctors visits didn't register as auto-approved. If it was approved once, I wish it would have auto-approved moving forward. **What problems is WEX Benefits solving and how is that benefiting you?** WEX made it easy for employees to access their FSA benefits. Without it, the lack of organization would have been astounding. ### 37. Easy to use and great benefit! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about WEX Benefits?** The freedom to be able to use this on so many different activities, items, or anything is just great! On top of everything, it is so easy to use with either direct payment or reimbursement. **What do you dislike about WEX Benefits?** Nothing so far. This has been great, and it's a bummer that I have to fill this space with the minimum characters because I really do not have negative things to say. **What problems is WEX Benefits solving and how is that benefiting you?** This has allowed us to have benefits that we can utilize for whatever we see fit. Before we had specific benefits, but now, we have true freedom to be able to get whatever we want/need. ### 38. Great company with robust processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy L. | Environmental Health Safety Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about WEX Benefits?** WEX benefits are easy to redeem. With lots of options to redeem benefits like an online store or in office with a debit card. It offers an easy to use website for end users. **What do you dislike about WEX Benefits?** There is nothing to dislike the process to access benefits is very easy, it has simple to follow instructions online and in paper or via a phone call for end users making administrative requirements minimal. **What problems is WEX Benefits solving and how is that benefiting you?** Allows employees to manage own benefits and redeem HSA funds. So we don't have to add the process to any of our roles and frees up our time for other projects. ### 39. Everything in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about WEX Benefits?** Many benefits in one place. Hsa, cobra and FSA plans with one login. **What do you dislike about WEX Benefits?** Doesn't integrate well with Paylocity. Better with employee navigator **What problems is WEX Benefits solving and how is that benefiting you?** Administration of benefits ### 40. WEX is the best in the industry! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily L. | Benefits Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about WEX Benefits?** I love the WEX system for FSA/HSA & COBRA administration. Our implementation was very smooth and their team was knowledgeable. WEX's pricing is also competitive. **What do you dislike about WEX Benefits?** Sometimes, it can take their service team a while to answer our questions (longer than 48 hours). I will call if I need immediate assistance. **What problems is WEX Benefits solving and how is that benefiting you?** We chose WEX because we needed a vendor who can provide concierge service, excellent technology (system), and competitive pricing. We are happy that our WEX pricing has a 5 year price guarantee. Our employees also enjoy connecting with WEX for their individual FSA & HSA questions. ### 41. I will not be signing up for this again **Rating:** 0.0/5.0 stars **Reviewed by:** Wilma S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about WEX Benefits?** I Don't like anything about this card or company **What do you dislike about WEX Benefits?** Everything. I have well over a thousand dollars in my son's account. I was told initially that this would cover medical expenses, only to learn that the dependant account only covers daycares and camps. Well, I just tried to use the card to pay for my son to go to the YMCA for Spring break. My card was not getting accepted. I called to find out what the problem was. I was told that the YMCA is out of network. WTH!! What do you mean? I asked. Well, "you can pay for it and get reimbursed" now why the heck would I do that when the money is availabe for what I was told 'camp'. I can't wait to cancel this crap. Never again and I will share with anyone who ask about WEX. I hate that I enrolled in this crap. **What problems is WEX Benefits solving and how is that benefiting you?** Not solving anything. I am so frustrated with this company ### 42. WEX is a great tool to manage your HSA/FSA benefits and much more **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about WEX Benefits?** It's incredibly easy and user-friendly to navigate. I like how it seamlessly shows me a dashboard of how many funds I have in all of my accounts and I don't need to navigate to too many tabs to find what I need. **What do you dislike about WEX Benefits?** While the dashboards are great for seeing your balance, I wish it was easier to find documents and forms such as end of the year tax records (timely for this review!) so that I'm not scrambling across several areas of my dashboard. **What problems is WEX Benefits solving and how is that benefiting you?** It's solving the issue of me not knowing where to look to find all of my account balances, what I can + cannot spend my HSA/FSA benefits on and more. It takes a somewhat confusing topic and makes it easier to find what I need. ### 43. Cobra mgmt made simple. **Rating:** 4.5/5.0 stars **Reviewed by:** Bernice A. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about WEX Benefits?** Since Wex is integrated with our payroll product- once set up is complete- its a nonissue to implement. Its peace of mind knowing that Cobra notices are going out seamlessly in the background. **What do you dislike about WEX Benefits?** The only problem we had was during the initial roll out- communication could have been better. **What problems is WEX Benefits solving and how is that benefiting you?** Wex is handling our Cobra administration. They ensure we stay Cobra compliant. ### 44. There are better options for employee benefits portals **Rating:** 2.0/5.0 stars **Reviewed by:** Ashley D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about WEX Benefits?** The interface is concise and there aren't that many places to navigate to. It provides an overview of your current expenses and their status which is helpful for updates. **What do you dislike about WEX Benefits?** Though it's simple looking, the UX and interface is not user friendly and I often have to click around to find what I'm looking for. There is also no place for deeper info around my specific benefits. **What problems is WEX Benefits solving and how is that benefiting you?** Wex gives me a place to know the status of my benefits, grouped into categories. I can see budgets, track expenses and view all of the categories I have at my disposal in one place. ### 45. Decline FSA for Dr payments **Rating:** 0.0/5.0 stars **Reviewed by:** Karen B. | Acute Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about WEX Benefits?** Nothing so far. If a charge qualifies they do not have a right to refuse **What do you dislike about WEX Benefits?** I have to fight to get fsa benefits They are declining payments for Dr co pays that ALWAYS qualify **What problems is WEX Benefits solving and how is that benefiting you?** I'm an employee wit fsa and they locked my card until I provide additional proof even though it was used for co pay at physicians office ### 46. Great Experience So Far **Rating:** 4.0/5.0 stars **Reviewed by:** Robin M. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about WEX Benefits?** It takes away a lot of the leg work on my part and it is integrated with ADP. I am able to remove a lot of steps to my usual termination and new hire process **What do you dislike about WEX Benefits?** The implementation time was long but after that it has been fine **What problems is WEX Benefits solving and how is that benefiting you?** Cobra notification and administration ### 47. They are Thieves. Please Beware **Rating:** 0.0/5.0 stars **Reviewed by:** Pratibha A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about WEX Benefits?** Hypothetically, it lets you save your money before taxes to help pay for health expenditures and child care. **What do you dislike about WEX Benefits?** They do not want to pay you your own money. The claims department can never be reached. They make up reasons to deny your claims and forfeit your money. The customer service is incompetent and cannot provide the information despite 10 phone calls for the same reason. They keep changing their guidelines for reimbursement and state different time periods even when you can clearly see different online. When you challenge them, they call it "IRS Guideline?????" I so regret saving money with them in the first place, **What problems is WEX Benefits solving and how is that benefiting you?** Pre-tax money for health care expenses and child care ### 48. Mostly User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about WEX Benefits?** I like that the main dashboard has {mostly} the information I am looking for. We use it for Lifestyle Spending, Dependent Care and Healthcare Spending. **What do you dislike about WEX Benefits?** There are really thorough dashboards for the HS and the money spent there, but there isn't a lot of information or clear reporting for Dependent Care or for the LSA. We have more money in dependent care than we do the HSA and I wish it was clearer **What problems is WEX Benefits solving and how is that benefiting you?** Administer supplemental benefit offerings like HSA, LSA, FSA, Dependent Care, Commuter Benefits. IT is a much more user friendly platform than previous platforms we have used for the same thing ### 49. Difficult to work with **Rating:** 2.5/5.0 stars **Reviewed by:** Kimberly K. | People Resource Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about WEX Benefits?** We chose WEX benefits for HSA benefits for our employees. We like that there are debit cards and WEX provides two per account. **What do you dislike about WEX Benefits?** Multiples employees have reported difficulty with enrollment, and multiple employees have experienced difficulty actually using their debit cards. Several major retailers in our city no longer accept the WEX card. **What problems is WEX Benefits solving and how is that benefiting you?** HSA funds are payroll-deducted (and company-matched, if applicable) and loaded to the employee's WEX account. We are not responsible as a company for the HSA account. ### 50. Simple and smooth benefits administration **Rating:** 4.0/5.0 stars **Reviewed by:** Madhuri M. | Senior Executive Human Resources, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about WEX Benefits?** It maked my work easier when it comes to managing benefits, benefits are easier to redeem and it gives a lot of options. **What do you dislike about WEX Benefits?** The service team sometimes takes a lot of time to come back to me. I will have to call the team for a quick assistance. **What problems is WEX Benefits solving and how is that benefiting you?** It is giving freedom to employees to choose the benefits they want and this is helping us save a lot of time. ## WEX Benefits Discussions - [What does WEX cover?](https://www.g2.com/discussions/what-does-wex-cover) - 1 comment - [What is WEX software?](https://www.g2.com/discussions/what-is-wex-software) - 1 comment - [What are WEX benefits?](https://www.g2.com/discussions/what-are-wex-benefits) - 1 comment - [View WEX Benefits pricing details and edition comparison](https://www.g2.com/products/wex-benefits/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+01%3A59%3A10+-0500&secure%5Bsession_id%5D=90b1e4f4-a0f6-436b-96a7-62addd5fa8ac&secure%5Btoken%5D=d6a3e00471f91892c0e9bac31b4a677475e2733422145bff9a2c78d2fb200ce8&format=llm_user) ## WEX Benefits Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Namely](https://www.g2.com/products/namely/reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## WEX Benefits Features **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Platform Basics** - Reporting - Interoperability - Performance **Analytics - Lifestyle Spending Account (LSA)** - Assessment - Analysis **Platform - Health Savings Account (HSA)** - Evidence - Funding - Reimbursement - Education **Platform Content** - Enrollment Planning - Dashboard - Education - Benefits Record Management **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Platform - Lifestyle Spending Account (LSA)** - Funding - Market Diversity - Customizability - Reward & Incentive **Data - Health Savings Account (HSA)** - History - Analysis **Platform Additional Functionality** - Mobility - Regulatory Compliance - Third-Party Carrier Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Platform Performance** - Reporting - Monitoring **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top WEX Benefits Alternatives - [Forma](https://www.g2.com/products/formabenefits/reviews) - 4.8/5.0 (813 reviews) - [Lively HSA](https://www.g2.com/products/lively-hsa/reviews) - 4.7/5.0 (131 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,269 reviews)