WEX Benefits Pricing Overview

We’ve been very satisfied with our experience using WEX. Your platform provides a strong, reliable solution that has helped streamline our operations, and we especially value the ability to manage multiple functions within one integrated system. Review collected by and hosted on G2.com.

I would love to have the notification emails if more information including the employee who used the card instead of having to check the reports. Review collected by and hosted on G2.com.

I like the low cost of WEX Benefits. Review collected by and hosted on G2.com.

I don't like the quality of benefits administration with WEX Benefits. The following issues are from the past 6 months--and is not a comprehensive list. I could create a similar list for every 6 month period since we began with Wex in 2020. The one consistent aspect of benefits administration has been errors in benefit administration. During open enrollment, we had a passive enrollment, and some employees didn't get their benefits coverage continued into the new year. For the first 3 months of 2026, Wex benefits passed incorrect plan codes to WEX COBRA causing errors in the file loading and did not monitor and correct the data issue without our prompting. Wex did not send out direct bill notices for January until Jan. 9, several weeks late--and did not inform us. We waited until January 29 for Wex to provide the ACA code report delaying 1095-c distribution. Wex didn't handle domestic partner imputed income correctly for six years. They failed to pass termination dates on the eligibility file to a new carrier, causing significant billing and reconciliation issues. They also didn't set up new direct billing participants, leaving them unbilled until we identified the issue months later. Wex didn't update coverage after pay changes from our annual merit cycle in May until we pointed it out in September. Wex did not term coverage for some employees who changed class and lost benefits eligibility. We had at least one employee with coverage where they never sent deductions for payroll. When employees changed their tier from employee only to dependent coverage in a life event, Wex ended the current employer HSA contributions and did not start the new employer contributions at the new level. When there is no change to any benefit plan elections or deductions, Wex sometimes creates new coverage records and passes those to carriers which causes eligibility edits and creates reporting issues. Implementation back in 2020 was rocky--many issues to address from implementation. Review collected by and hosted on G2.com.