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WeSupply Labs Reviews & Product Details

WeSupply Labs Overview

What is WeSupply Labs?

WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary: ✓Proactive Notifications of delivery status ✓Package Tracking ✓Returns & RMA ✓Store Locator with complete SEO schema and Social Integration ✓In Store Pickup & Curbside for connecting Ecommerce, ERP and POS ✓Delivery Estimate Algorithm based on historical processing & delivery ✓Customer Satisfaction Score survey and Net Promoter Score ✓Analytics & Statistics for data-driven decisions ✓Branded Tracking Page for a premium self-service tracking experience Integrations: 🔗Magento 2 - Full integration from Order Tracking to Returns and Store Pickup 🔗Shopify - Full integration from Order Tracking and Returns 🔗BigCommerce - Full integration from Order Tracking via Zapier App 🔗Netsuite - Full integration via Celigo 🔗Aptos - Full integration from Order Tracking 🔗Direct API Integration - Fully integrate any Ecommerce, ERP, OMS or Marketing platform 🔗Zapier - WeSupply Labs integrates with over 1000 platforms via Zapier 🔗Zendesk - Track Shipments and Start Returns directly from Zendesk. 🔗ScandiPWA - Full PWA solution for Magento 2 Supported carriers: # Direct integrations: FedEx, UPS, USPS, DHL # Over 100+ additional couriers around the world via: EasyPost & Shippo

WeSupply Labs Details
Languages Supported
Arabic, German, English, French, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish
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Product Description

We bring your customer back and increase customer satisfaction


Seller Details

Virgil G.
VG
Overview Provided by:
Co-Founder WeltPixel & WeSupply / Giving back to the environment while improving eCommerce

Recent WeSupply Labs Reviews

Andreea S.
AS
Andreea S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great post purchase experience"
WeSupply helped us reduce the number of support tickets and keeps our users informed with email & SMS notifications. The returns functionality is a...
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WeSupply Labs Media

WeSupply Labs Demo - Wesupply Proactive Shipping Notifications
Ecommerce Order Tracking: Generate Sales & Reduce WISMO via Proactive Shipping Notifications: https://wesupplylabs.com/ecommerce-order-tracking/
WeSupply Labs Demo - Wesupply Store List & Store Map
Give your customers a choice when searching for their favorite location! Visual customers can pick a location from a map, while others can choose to locate a specific store from a list. Stores can be looked up by “nearest location,” based on zip code, map, or by narrowing down country/state/city:...
WeSupply Labs Demo - Wesupply Store Locator
Drive traffic to your brick-and-mortar stores! The store Locator makes it easy to find all your store information: https://wesupplylabs.com/store-locator/
WeSupply Labs Demo - Wesupply Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
At WeSupply we believe that analytics and a data driven decision process should form the core of any strong business. To put it simply, you can’t improve what you can’t track. If you want to offer the best post purchase customer experience possible, the path begins with learning how to measure yo...
WeSupply Labs Demo - Wesupply Returns & RMA
Combat Inconvenience with Proactivity & Self Service. What if we told you all of those issues could be avoided? Well, the good news is they can! 70% of shoppers say a generous ecommerce returns process and an effortless experience are the magic ingredients that will turn them into lo...
WeSupply Labs Demo - Wesupply Ecommerce Order Tracking
Answer the #1 Customer Service Question: “Where is My Order?” Simply show estimated delivery times, tracking information, and shipment updates to set realistic expectations and mitigate anxiety. Engineer an effortless experience! https://wesupplylabs.com/ecommerce-order-tracking/
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1 WeSupply Labs Reviews

4.5 out of 5
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1 WeSupply Labs Reviews
4.5 out of 5
1 WeSupply Labs Reviews
4.5 out of 5
G2 reviews are authentic and verified.
Andreea S.
AS
Director Of Ecommerce
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WeSupply Labs?

WeSupply helped us reduce the number of support tickets and keeps our users informed with email & SMS notifications. The returns functionality is also great. Review collected by and hosted on G2.com.

What do you dislike about WeSupply Labs?

I would like a wider courier selection, maybe a direct integration with Canada Post. Review collected by and hosted on G2.com.

Recommendations to others considering WeSupply Labs:

Probably making the most out of the estimated delivery dates features because we activated at a later point after setting up our account and noticed that our customers like the feature and I'm sure we would have benefited from it a lot if we had turned it on sooner. Review collected by and hosted on G2.com.

What problems is WeSupply Labs solving and how is that benefiting you?

Overall customer satisfaction increased and it saves me time because I don't have to manually contact every customer. Our customer support team can now process returns very easily using the built-in returns flow. Review collected by and hosted on G2.com.

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