# Western Computer Reviews **Vendor:** Western Computer **Category:** [Microsoft Resellers](https://www.g2.com/categories/microsoft-resellers) **Average Rating:** 4.6/5.0 **Total Reviews:** 201 ## About Western Computer Western Computer is a Microsoft Cloud Solution Provider (CSP) founded in 1987 to empower and enable mid-market and SMB businesses. Specializing in Microsoft Dynamics 365 and Power Platform solutions, services, and support, our 180+ senior-level experts bring advanced functional and industry expertise to companies across North America. With over 35 years of ERP, CRM, and business intelligence experience—and more than 1,250 successful implementations—we deliver solutions to meet the unique needs of specialized industries and companies of all sizes.      Western Computer is a proud 2024/2025 Inner Circle Member and finalist of the 2022, 2023, and 2024 Microsoft Dynamics 365 Business Central Partner of the Year awards. ## Western Computer Pros & Cons **What users like:** - Users commend the **timely and friendly customer support** , highlighting responsive and knowledgeable assistance from Western Computer's team. (28 reviews) - Users value the **responsive support and detailed training** provided by Western Computer, enhancing their overall experience. (28 reviews) - Users value the **expertise and knowledge** of Western Computer's team, appreciating their effective and friendly support. (26 reviews) - Users commend the **quick response time** of Western Computer, valuing the knowledgeable and attentive support team. (19 reviews) - Users value the **expertise** of Western Computer, appreciating quick responses and tailored support for their needs. (17 reviews) - Problem Solving (16 reviews) - Staff Friendliness (15 reviews) - Users commend the **attentiveness** of Western Computer, appreciating their prompt and friendly support services. (12 reviews) - Staff Knowledge (12 reviews) - Professionalism (8 reviews) **What users dislike:** - Users report **poor customer support** , highlighting slow responses and unclear communication that delay problem resolution. (9 reviews) - Users find the **cost of Western Computer high** , with unexpected fees for features and services that complicate budgeting. (5 reviews) - Users express concern about **high staff turnover** , leading to disruption and challenges during crucial transitions. (5 reviews) - Users note the **limited availability** of Western Computer, which can occasionally affect response times for issues. (4 reviews) - Users experience **miscommunication** issues, leading to delayed responses and confusion during project phases and requirements gathering. (4 reviews) - Users report **performance issues** with lengthy turnaround times and complicated fixes that hinder productivity and efficiency. (4 reviews) - Users experience **scheduling issues** occasionally, leading to delays; however, support quality compensates for the wait. (4 reviews) - Complexity (3 reviews) - Integration Issues (3 reviews) - Learning Curve (3 reviews) ## Western Computer Reviews ### 1. Streamlined Transition to Business Central with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Erica d. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Western Computer?** I find Western Computer's strong expertise in Business Central and their client-focused approach to be key strengths. Their responsiveness and reliable support, combined with a structured project delivery, help ensure successful outcomes. I appreciate how Conner and Alan really know their stuff and make learning fun. They made the transition to Business Central as smooth as it could be. The word associations they used made it easy to remember, and their knowledge of the program made explaining the difference between QBO and Business Central easy. The process with Business Central has also streamlined handling customer payments and payments to vendors, creating remarkable efficiencies within the organization. **What do you dislike about Western Computer?** It wasn't great that we switched project managers mid project, but things happen. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has streamlined our receivables process with Business Central, enhancing efficiency in handling payments. Their expertise in Business Central and a client-focused approach ensures smooth transition and reliable support. ### 2. Western Computer - P&B Intermodal Services **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Western Computer?** How knowledgeable, personable, and patient the team is with not only myself, but our entire team. **What do you dislike about Western Computer?** Honestly, there hasn't been a single unfavorable experience. The team is always responsive even when our usual POC is out of pocket. **Recommendations to others considering Western Computer:** Highly recommend! I am by no means an IT expert and took on the role as default IT person. The amount I've learned through interactions with the WC team in the last year alone outpaces the years of doing this on my own. Not only has my knowledge increased, but their willingness to take on projects that are befitting their team has allowed our team to focus on projects that suit our strengths. We've 100% become a more efficient and productive group since we partnered with Western Computer. **What problems is Western Computer solving and how is that benefiting you?** The Western Computer team has been extremely helpful in getting our cyber defenses up and running in a timely manner. Besides that very important task, they have taken the lead on setting up and distributing equipment to our users that are located all over the country. Before we partnered with Western Computer, our IT infrastructure was less than basic. We now have the proper protocols in place to protect us from sophisticated attacks, and the WC team is continuing to help us organize and strengthen our environment even more. **Official Response from Josie Smith:** > Hi Jeff, We're thrilled to hear that you've had such a positive experience with our knowledgeable and responsive team. Thank you for the recommendation! ### 3. Western Computer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Madelyn G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Western Computer?** The professional services group is very helpful for our DB issues, and they have some awesome functional consultants. **What do you dislike about Western Computer?** Time difference on the support side can cause some delays. **Recommendations to others considering Western Computer:** Western is priced reasonably compared to others on the market. They allow a lot of flexibility when it comes to what projects and how you want them to take it on - we had them assist with report dev in a limited capacity, and they have done a good job helping us move the needle forward more in an assist capacity than a full on project. Additionally, we have had them assist with managing dev and working with ISV solutions, they have done a great job managing those instances and helping advocate for us as an org. **What problems is Western Computer solving and how is that benefiting you?** Western helped us **Official Response from Amanda Sherry:** > We're glad to hear that our professional services group and functional consultants have been helpful for your DB issues. ### 4. Reliable ERP Partner with Strong Business and Technical Expertise **Rating:** 2.0/5.0 stars **Reviewed by:** Dineshh V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Western Computer?** Their deep domain expertise and structured approach stand out. The team understands both the technical and business sides, communicates clearly, and provides practical solutions instead of generic recommendations. They are responsive, professional, and genuinely invested in project outcomes. **What do you dislike about Western Computer?** At times, timelines can feel tight due to high demand, and certain change requests require additional coordination. More proactive documentation during transitions between project phases could further improve efficiency. **Recommendations to others considering Western Computer:** Be clear about your business objectives and internal processes before engagement. Western Computer delivers the most value when stakeholders are aligned and available for collaboration. Treat them as a strategic partner, not just an implementation vendor. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helped us streamline complex ERP implementation and optimisation challenges, particularly around process alignment, system configuration, and data visibility. Their guidance reduced operational inefficiencies, improved system adoption across teams, and gave us clearer reporting for faster decision-making. ### 5. Must-Have Asset for Transition to Business Central **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Western Computer?** They provide thorough documentation, including training videos and materials, and have a knowledgeable team that help do the heavy lifting of implementation. Not only is their staff well-informed, but they are also personable and able to adapt to the fast pace of our team. **What do you dislike about Western Computer?** So far, I have not encountered any drawbacks to working with Western Computer. We are currently in the midst of our transition, and they have been both accessible and forward-thinking, offering clear timelines and setting expectations. Although the transition process is time-consuming, it is evident that they have streamlined it to efficiently address every aspect. **Recommendations to others considering Western Computer:** I'm not certain about the full range of services Western Computer provides, but I do know that if you're seeking a fantastic team to help you navigate the transition to Business Central, you won't be disappointed! **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been assisting us with the transition from QuickBooks Online to Business Central. Their guidance and instruction have played a vital role in ensuring the proper implementation and smooth navigation of the new software. **Official Response from Josie Smith:** > Hi Kathryn, Thank you for the review! We're delighted to hear that our team has been able to assist you in navigating the transition from QuickBooks Online to Business Central. We aim to make the implementation process as seamless as possible for our clients. ### 6. Outstanding IT Support with Expert Team **Rating:** 5.0/5.0 stars **Reviewed by:** Reneta E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Western Computer?** I love how Kersten handles all aspects of IT support with ease, from setting up new users with all the necessary needs to addressing technical support issues for hardware. The processes run smoother with the necessary changes. The expertise and knowledge of the team are impressive, and they're so easy to talk to. They understand exactly what I'm talking about and never talk above my knowledge, which is something I absolutely appreciate. The team's quick responses and their strong understanding make them stand out. I rate the likelihood of recommending Western Computer as a 10 out of 10. **What do you dislike about Western Computer?** Currently no issues to report **What problems is Western Computer solving and how is that benefiting you?** Western Computer provides excellent IT support, setting up new users and resolving hardware issues efficiently. Their expertise ensures all processes run smoother with necessary changes. **Official Response from Josie Smith:** > Hi Reneta, 'Thank you for sharing your positive experience with Megan Griffith! We're glad to hear that she has been able to assist you promptly and effectively. ### 7. Exceptional Guidance with Business Central Transition **Rating:** 5.0/5.0 stars **Reviewed by:** Angie S. | Financial and Operational Consultant **Reviewed Date:** April 24, 2026 **What do you like best about Western Computer?** I appreciate having very knowledgeable representatives available who knew our account when we had questions. Alan Lyczkoski and Conner Higgins were exceptional resources during the implementation of Business Central. They were knowledgeable, efficient, and available, and they are just good humans. Working with them would encourage me to continue our partnership with Western Computer. **What do you dislike about Western Computer?** Pricing, but I'm not a decision maker. **What problems is Western Computer solving and how is that benefiting you?** Western Computer trained us on Business Central and helped transfer financials from QuickBooks. Their representatives were knowledgeable and available when needed. ### 8. Long-Term Consultants Who Truly Understand Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Western Computer?** We have retained the same consultants who have spent (at this point) years learning our business process, needs and our stakeholders. **What do you dislike about Western Computer?** I do not have any downsides - Western Computer has been great to work with. **What problems is Western Computer solving and how is that benefiting you?** Western Computing has helped with our U.S. ERP Implementation. Shortly after our go-live for the U.S. we began another ERP implementation for our Brazilian office. We were able to utilize the same consultants to assist with this process and essentially protect or Global process and speak up when our Brazil vendor may be making changes that effects our Global configurations. The Western consultants have done an excellent job in this regard. Additionally, a Western Consultant has recently stepped in to assist us with our Importation issues with importing an Item to Brazil and has been fantastic to work with from a Requirements, Process, and communication perspective to our business stakeholders. ### 9. DeAndra Made Our Business Central Implementation & Access Database Integration a Complete Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Melinda S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Western Computer?** We value the expertise of the consultants and developers, as well as having a single point of contact throughout the implementation process. The way they provide detailed quotes, demonstrating a thorough understanding of our requirements, and their hands-on approach to delivering solutions are aspects we truly appreciate. **What do you dislike about Western Computer?** To be honest, I have nothing negative to mention or report. **Recommendations to others considering Western Computer:** If you are looking to partner with a company whose consultants are genuinely knowledgeable and committed to delivering results for their clients, Western Computer is an option that I can't recommend highly enough. **What problems is Western Computer solving and how is that benefiting you?** We had the pleasure of working with DeAndra Wolf from Western Computer on the implementation of Microsoft Dynamics 365 Business Central. This was a major project for our company, involving not only the rollout of a completely new business management and financial system but also the complex task of merging data from our legacy Access database and tailoring the platform to fit our specific operational needs. In the past, we’ve worked with several consultants who, unfortunately, never delivered what we needed. DeAndra was the first consultant who truly got the job done — and done right. From the very beginning, her professionalism, deep technical knowledge, and commitment to excellence set her apart. She guided us through every phase of the implementation with clarity and confidence, ensuring each step was completed accurately and on schedule. The data migration alone was a major undertaking — bringing together our quoting, shipping and receiving, job tracking, and manual purchasing processes into one unified system. For the first time, we now have a fully functional purchasing system and all of our critical job information in one place, accessible to everyone who needs it. Our team had always loved our old Access database, but now they love Business Central even more. With all of our information integrated into one seamless system, everything is easier to access, manage, and analyze. The improvement in efficiency and visibility across our operations has been remarkable. Thanks to DeAndra’s dedication, our Business Central system is fully implemented, fully integrated, and already proving to be a tremendous asset to our team. I would highly recommend DeAndra to anyone looking for a skilled, reliable, and results-driven software consultant who truly delivers on her promises. **Official Response from Josie Smith:** > Hi Melinda, We are thrilled to hear about your positive experience with DeAndra and Western Computer. Our team takes pride in providing advice, detailed quotes, and hands-on solutions tailored to meet our clients' specific needs. Thank you for recommending us! ### 10. Responsive, Friendly Team That’s Great to Work With **Rating:** 4.5/5.0 stars **Reviewed by:** Steven S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Western Computer?** The people we work with are responsive, competent, and extremely patient and friendly. **What do you dislike about Western Computer?** We really have not had any issues with Western Computer. However, it does seem like there is a more effective way to communicate their billing. **Recommendations to others considering Western Computer:** Given the extremely positive relationship we have had with Western Computer, aside from highly recommending them as a partner, I really don't have any other advice to provide. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has helped us to manage our entire IT infrastructure, our IT security, and recently assisted us in a move to a new ERP system. ### 11. Instrumental in BC upgrading - The team @ Western's expertise in Dynmaics/Power Bi is unmatched **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Western Computer?** Very response and quick to assist on problems and fixes throughout the process. Shout out to especially DeAndra (in her phenomenal assistance with our BC upgrade), and Kersten (with her superior knowledge in Power Bi), the team @ Western has been instrumental in this upgrading process, and we appreciate all their efforts! :) **What do you dislike about Western Computer?** Sometimes difficult to know which contact to communicate with depending on the assistance we need. This may have been due to the switch from our local IT provider Solution Systems to Western Computer. **Recommendations to others considering Western Computer:** If they have Business Central **What problems is Western Computer solving and how is that benefiting you?** Upgrading our environment in Business Central ### 12. Review of ERP partner **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Western Computer?** Availability to assist quickly and knowledge of staff, having a primary point person **What do you dislike about Western Computer?** We can sometimes overwhelm them with our needs, we have many customizations so new support often takes a lot of time to respond **Recommendations to others considering Western Computer:** Good response times when dealing with primary team, good for a small to mid size company **What problems is Western Computer solving and how is that benefiting you?** ERP migration, consolidation and issues **Official Response from Josie Smith:** > Hi Sarah, We are glad to hear that you appreciate our quick availability and knowledgeable staff. We strive to provide excellent service to all our clients. ### 13. Beneficial and most helpful in solving problems in data **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey R. | Adjunct Professor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Western Computer?** The quality and expertise in the knowledge of how to deal with issues and develop several solutions for the client makes it easy to compare which maybe suited for the client. **What do you dislike about Western Computer?** Cost is still high and wish it wouldn't be so but in regards to the service and expertise it aligns **Recommendations to others considering Western Computer:** Reach out and ask questiions, dont be afraid to work with a new company, they probably have so much information that you are unaware of.. **What problems is Western Computer solving and how is that benefiting you?** WC has helped our company in many ways; by being supportive, having caring staff that gets back to you and works with you to see the end result come out the way you want it. If it's a long tern project you get staff that is familiar with your business, your techniques, your reporting and for those reasons alone I would recommend WC. **Official Response from Josie Smith:** > Hi Stacey, Thank you for sharing your positive feedback about Western Computer! We are thrilled to hear that our team has been supportive and helpful in solving your data-related problems. We understand your concerns about project costs and we are constantly working to provide the best value for our services. We appreciate your recommendation to reach out and ask questions. Customer satisfaction is our top priority, and we are always here to assist you every step of the way. If you have any further questions or need assistance with your projects, please do not hesitate to contact us. We look forward to continuing to support your business needs. ### 14. Migrating ERP to Business Central **Rating:** 5.0/5.0 stars **Reviewed by:** Deron H. | Director Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2025 **What do you like best about Western Computer?** The people that we have been working with seem to really care about the success of not just our ERP migration but making sure that we are going to be a better company when this process is complete. **What do you dislike about Western Computer?** I really do not have any issues with Western Computer. They have been very helpful and quick to respond to any questions that we have had. **Recommendations to others considering Western Computer:** If you're considering Western Computer, I highly recommend them—especially for complex ERP migrations like moving from Sage 100 to Business Central. Their team brings deep product knowledge, a structured implementation process, and a real focus on understanding your business needs. They don’t just install software—they become a true partner in helping you modernize, streamline operations, and maximize your investment. Their responsiveness and support have been outstanding throughout our entire journey." **What problems is Western Computer solving and how is that benefiting you?** Western Computer is helping us transition from Sage 100 to Microsoft Dynamics 365 Business Central, solving several key challenges along the way. They’re assisting streamlining of our financial processes, eliminating manual data entry, and giving us real-time visibility into our operations. Their expertise has helped us modernize our systems, reduce errors, and improve overall efficiency. **Official Response from Josie Smith:** > Hi Deron, We are delighted to hear that you have had a positive experience with our team and that we have been able to assist in solving key challenges during your transition to Microsoft Dynamics 365 Business Central. Thank you for recognizing our expertise and the benefits it has brought to your business. ### 15. HR Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Danita M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Western Computer?** Quick Response times when we need assistance. **What do you dislike about Western Computer?** Nothing, we have had a great experience with the company **What problems is Western Computer solving and how is that benefiting you?** Setting up and maintaining users in the company email system, ERP, and document storage as well as troubleshooting and assisting in maintenance of our ERP System. ### 16. Megan Griffith's expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Western Computer?** I have consistently experienced excellent interactions with the staff, particularly with Megan. She has provided exceptional assistance with financial-related matters, consistently going above and beyond to ensure tasks are completed efficiently and effectively. **What do you dislike about Western Computer?** I have had a very positive experience with the company and have no dislikes. **Recommendations to others considering Western Computer:** We are extremely satisfied with our decision to partner with Solution Systems/Western Computer, from addressing IT issues to Product Sales. What we appreciate most is their accessibility; we can always reach a knowledgeable representative by phone or email. Each team member brings a wealth of expertise and years of experience with the company. **What problems is Western Computer solving and how is that benefiting you?** Megan has significantly enhanced our operational efficiency by streamlining various processes, including bank reconciliations, month and year-end closes, and inventory management. Her proactive approach to challenges, coupled with her positive and upbeat attitude, has been invaluable to our team. Her contributions have consistently exceeded expectations, and we are grateful for her dedication and expertise. **Official Response from Josie Smith:** > Hi Shannon, We are thrilled to hear about your positive experience with Megan and the Western Computer team. Thank you for taking the time to share your feedback! ### 17. Exceptionally Clear Instruction and a Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Navinder S. | Junior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Western Computer?** Whenever Alan was teaching, his method of instruction was always very clear. **What do you dislike about Western Computer?** To be honest, there was nothing to complain about, everything was really good. **Recommendations to others considering Western Computer:** They clearly know what they're doing, so you can feel confident that you're in good hands. **What problems is Western Computer solving and how is that benefiting you?** They were very helpful, especially Alan, in teaching us how to operate BC Business Central from the very beginning, since we had never used it before. He guided us through everything from A to Z, and the whole process has been really smooth and positive. **Official Response from Josie Smith:** > Hi Navinder, We're thrilled to hear that Alan's method of instruction was exceptionally clear and that you had a great experience with us. Thank you for your kind words and for recognizing our expertise in guiding you through using BC Business Central from the very beginning. ### 18. Quick, Responsive Support That Addresses Concerns Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Western Computer?** How quickly they address our concerns when they arise **What do you dislike about Western Computer?** None that i can think of at the moment, they are great! **Recommendations to others considering Western Computer:** If you are looking for a personalized caring team that can help with just about any tech issues you need addressed, western computer is the way to go! **What problems is Western Computer solving and how is that benefiting you?** Western Computer has helped us solve lots of email domain issues and helps our business look and feel more professional ### 19. Reliable partner for ERP support and custom solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Western Computer?** The team is highly knowledgeable and responsive. They take the time to understand our unique business needs and provide solutions that actually work rather than “one size fits all” answers. Their consultants are approachable, professional, and make even complex technical discussions easier to follow, which makes the collaboration smooth and effective. **What do you dislike about Western Computer?** While their expertise is excellent, response times can occasionally vary depending on the complexity of the issue or project load. Additionally, more proactive check-ins or periodic system health reviews would be a great value-add to help prevent issues before they arise. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been instrumental in supporting our Dynamics NAV/Business Central environment. They help us troubleshoot complex issues, design customized solutions for our workflows, and guide us through best practices to improve efficiency. Their support has allowed us to minimize downtime, streamline our processes, and build more confidence in managing the system internally. **Official Response from Josie Smith:** > HI, We are glad to hear that our support has been instrumental in troubleshooting issues, designing customized solutions, and improving efficiency for your Dynamics NAV/Business Central environment. We will continue to provide valuable support for your business. ### 20. Very assistive and trained on new development recently implemented **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Western Computer?** Efficient and also dealing with their expertise it makes it simple for organizations that might have a good understanding of the system, it simplifies processes as well. **What do you dislike about Western Computer?** Honestly there are no dislikes at this time. If had to say anything constructive would be that there are several other companies needing Western's services, it can cause a queue to ensue and thus having to wait for something to be done if a big development maybe as a small example. **Recommendations to others considering Western Computer:** To help you and your organization is to know as much of what you want done as this will not only help you but will assist Western in resolving your problem efficiently as well. **What problems is Western Computer solving and how is that benefiting you?** My organization needed new workflows implemented into my operational system that would assist in better tracking and authorizing orders for being done. This highly increased quality and Accountability for the company. **Official Response from Josie Smith:** > Hi Greg, We appreciate your recommendation and are pleased to hear that our solutions have positively impacted your organization's workflows and accountability. Thank you for choosing Western Computer! ### 21. Exceptional ERP support and customized NAV solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Kewei G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Western Computer?** They bring strong technical expertise and a problem solving mindset. Their consultants are approachable, quick to respond, and proactive in suggesting improvements we hadn’t considered. The quality of their work gives us confidence in our system’s stability. **What do you dislike about Western Computer?** Some projects can require more follow up to stay on track with deadlines, especially when multiple changes are involved. That said, they are always open to feedback and work diligently to get things right. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helps us address NAV system challenges, implement process improvements, and create custom reports that align with our operational goals. Their support has improved our workflow efficiency, reduced downtime, and ensured data accuracy across departments. **Official Response from Josie Smith:** > Hi Kewei, We appreciate your feedback and are committed to addressing any follow-up needs for your projects. We are dedicated to providing the best support and solutions to ensure the stability and efficiency of your system. ### 22. Exceptional Support and Clear Guidance from Megan **Rating:** 5.0/5.0 stars **Reviewed by:** Sujan V. | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Western Computer?** The ease of working with Megan. She explains everything so well and takes her time with me. **What do you dislike about Western Computer?** Nothing. There's been nothing that I felt wasn't on par with what you all provded. **Recommendations to others considering Western Computer:** Make sure to have all of your information ahead of time. The consultants are busy so that will mitigate the process. **What problems is Western Computer solving and how is that benefiting you?** Megan is helping me move Fixed Assets from different systems into BC. **Official Response from Josie Smith:** > Hi Sujan, We appreciate your feedback and are delighted to hear that Megan's assistance has been valuable to you. Thank you for choosing Western Computer! ### 23. A True Business Central Partner You Can Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Nick E. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Western Computer?** Problem Solvers: They came in after a failed migration and actually fixed it—not just patched it. Expertise in Business Central: They know the platform inside and out and don’t waste time figuring things out on the fly. Accountability: Especially with DeAndra, you get someone who takes ownership and follows through without needing to be chased. Structured Process: Their approach feels organized and professional, unlike the last team. Responsiveness: You’re not waiting around for answers—they move quickly and with purpose. Clarity and Communication: You’re never left in the dark or wondering what’s happening. **What do you dislike about Western Computer?** Initial ramp-up time: “Getting them up to speed on the mess we inherited took some time, but once they had the context, they were excellent.” **What problems is Western Computer solving and how is that benefiting you?** We partnered with Western Computer after a disastrous experience migrating from NAV to Business Central with a previous vendor. From day one, the difference was night and day. Western didn’t just pick up the pieces—they rebuilt our system the right way, with a level of professionalism and expertise that was clearly missing before. DeAndra Wolf has been absolutely essential to our success. She’s sharp, proactive, and truly understands how to keep a project moving forward. I’ve made it clear to their team that I only want to work with her—she’s that good. If you’re looking for a partner who can untangle complex problems and deliver real solutions, Western Computer—is the team you want. **Official Response from Josie Smith:** > Hi Nick, We're grateful for your kind words and are delighted that our team, particularly DeAndra, has been instrumental in delivering the high level of service and expertise you expect. We're committed to providing structured, professional solutions and appreciate the opportunity to work with you. ### 24. Best support provided **Rating:** 5.0/5.0 stars **Reviewed by:** VIvian M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Western Computer?** What I like best about Western Computer is their amazing team. Everyone I've interacted with has been incredibly helpful and friendly. I especially want to recognize Armella—she consistently goes above and beyond and makes working with Western Computer a truly positive experience. **What do you dislike about Western Computer?** There’s honestly nothing I dislike about Western Computer. My experience has been entirely positive, and their team consistently delivers excellent service. **Recommendations to others considering Western Computer:** I highly recommend Western Computer to any organization looking for knowledgeable and reliable ERP support. Their team is not only technically skilled but also genuinely committed to helping clients succeed. If you're looking for a partner that understands your business needs and delivers real solutions, Western Computer is an excellent choice. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been instrumental in resolving our BC-NAV, Jet Reports, and Power BI issues. Their expertise and support have significantly improved the performance and reliability of our ERP system, allowing our operations to run much more smoothly and efficiently. **Official Response from Josie Smith:** > Hi Vivian, It's fantastic to hear that our team, particularly Armella, has consistently gone above and beyond to provide you with excellent support. We appreciate your recommendation and look forward to continuing to meet your ERP needs. ### 25. Amazing Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Western Computer?** They are responsive. They take the time to learn our processes and help provide us best practices. **What do you dislike about Western Computer?** The rate is a lot for our small company, but the they provide good work. **Recommendations to others considering Western Computer:** Please work with Megan, Ryan, and DeAndra. They are amazing to work with! **What problems is Western Computer solving and how is that benefiting you?** I can't say enough about the outstanding service we receive from SSI. Their BC support is nothing short of amazing. From the moment we reach out, it's clear they prioritize our needs — treating us like we're their only client. Whether it's a minor question or a critical issue, their team is incredibly responsive and always provides clear, actionable solutions. What stands out the most is their dedication to understanding our unique business needs and offering personalized, proactive support. We’ve always felt well taken care of, knowing we can rely on them for quick resolutions and expert guidance. For example, we are launching a third party purchase order system that will integrate with BC. They have helped manage the integration and ensure we are working through all possible scenarios and asking our consultants the right questions. **Official Response from Josie Smith:** > Hi, We are thrilled to hear that you find our team responsive and dedicated to understanding your business needs. We appreciate your feedback and are committed to providing the best possible service. ### 26. Reliable and knowledgeable partner for our ERP needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Western Computer?** Their technical knowledge and responsiveness are unmatched. The support team listens carefully, explains solutions clearly, and ensures every issue is resolved efficiently. They also provide valuable recommendations for process improvements, which has helped us plan for future growth and system upgrades with confidence. **What do you dislike about Western Computer?** Occasionally, scheduling support during peak times can take a bit longer than expected, but once engaged, the service quality always makes up for the wait. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been instrumental in supporting our Microsoft Dynamics NAV and Business Central environments. They help us troubleshoot complex ERP issues, perform upgrades, and implement custom solutions that fit our operational needs. Their expertise saves us time, reduces errors, and keeps our system running smoothly, which directly improves productivity across our departments. **Official Response from Josie Smith:** > Hi, Thank you for the review! We're glad to hear that our support has helped you plan for future growth and system upgrades with confidence. We look forward to continuing to provide valuable recommendations and solutions to support your business needs. ### 27. Great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Dee B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Western Computer?** Fast responses so you know someone will reach out to help you. We have had other companies who seemed annoyed and did not want to take the time to make sure we understand. Megan will show us how to complete tasks we were never shown by our original consultants. She is patient and very knowledgeable of the system. Something that was lacking with other companies we have used in the past. **What do you dislike about Western Computer?** I have not experienced a downside. Everyone has been great. I have learned new things when working with Western Computer. **What problems is Western Computer solving and how is that benefiting you?** Various issues such as posting issues and AP issues. Our contact, Megan Griffith, is always responsive. If she is not sure how to help or if she cannot get it done, she will reach out to others to get us back on track. Love it! **Official Response from Josie Smith:** > Hi Dee, Thank you for sharing your experience! We are glad to hear that Megan has been patient and helpful in addressing your needs. ### 28. Great experience thus far. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Founding Partner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Western Computer?** The team thoroughly understands the solution and provides amazing support. **What do you dislike about Western Computer?** To this point, we have not encountered any issues. **Recommendations to others considering Western Computer:** The team we have worked with is friendly, competent, responsive and highly motivated to ensure our successful implementation. **What problems is Western Computer solving and how is that benefiting you?** They are assisting us in moving to a new ERP system. **Official Response from Josie Smith:** > Hi Steve, We are delighted to have provided you with a thorough understanding of the solution and solid support. Thank you for your recommendation! ### 29. NAV **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Western Computer?** Their team is highly responsive and knowledgeable. They understand our business processes and provide clear solutions tailored to our environment. I particularly appreciate their support with development and testing, as well as how they work with us to implement new features in NAV. They’ve been a reliable partner for all our ERP needs. **What do you dislike about Western Computer?** While overall very satisfied, at times the turnaround for larger customizations can take longer depending on complexity. However, they always keep us informed and ensure quality delivery. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been instrumental in maintaining and enhancing our Microsoft Dynamics NAV system. They assist with troubleshooting posting errors, creating and customizing reports, and optimizing workflows across multiple departments. Their support allows us to operate efficiently and minimize downtime, which has significantly improved our productivity and user satisfaction. **Official Response from Josie Smith:** > Hi, We are glad to hear that our support has been instrumental in maintaining and enhancing your Microsoft Dynamics NAV system. Thank you for choosing Western Computer! ### 30. Prompt response with super friendly supporting expert! **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Western Computer?** Fast response and expert level of advice! **What do you dislike about Western Computer?** So far, we have not found any dislike about Western Computer. **What problems is Western Computer solving and how is that benefiting you?** We are trying to go back to the beginning of 2024 and finishing up the bank account reconciliations. As usual, we have a couple of items which we don't know how to make them work in the system. I sent in an email at the end of my working day. Next day early morning, I have a reconciliation expert (Megan Griffith) walk me through step by step on how to resolve the issues. Love it! **Official Response from Josie Smith:** > Hi Joe, Thank you for sharing your experience! We're glad to hear that Megan was able to assist you with your bank account reconciliations and provide the support you needed. ### 31. Expert Business Central Support, But Limited Familiarity with Our Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Western Computer?** They are very knowledgeable about Business Central and always willing to support us with any questions. **What do you dislike about Western Computer?** They know Business Central very well, but they’re not as familiar with our environment and processes, like ConnectWise. That said, I understand it’s hard to be fully familiar with every client’s unique setup. **Recommendations to others considering Western Computer:** Make sure to clean up your data and have a solid understanding of your data structure before starting the system conversion. **What problems is Western Computer solving and how is that benefiting you?** Western guided us through each step of the system conversion. **Official Response from Josie Smith:** > Hi, Thank you for your review and recommendations! We appreciate your feedback and understand the importance of being familiar with our clients' unique setups. ### 32. Smooth experience with reliable support for NAV and BC projects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Western Computer?** Their team is highly knowledgeable, responsive, and easy to work with. They take the time to understand our specific business processes and provide practical solutions that actually work. Whether it’s troubleshooting, developing custom reports, or guiding us through upgrades, their support has been consistent and dependable. **What do you dislike about Western Computer?** Occasionally, response times for non urgent issues can be a bit longer than expected, but overall, this hasn’t significantly impacted our projects. **What problems is Western Computer solving and how is that benefiting you?** Western Computer is helping us maintain and optimize our Microsoft Dynamics NAV environment while planning for a transition to Business Central. Their expertise ensures smooth upgrades, custom reporting solutions, and seamless integrations that save time and reduce operational errors. **Official Response from Josie Smith:** > Hi, We're glad to hear that our support has been consistent and dependable for troubleshooting, custom reports, and upgrades. We appreciate your feedback and strive to provide the best possible service. ### 33. Outstanding Support from Lisa and Steve **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Western Computer?** Lisa and Steve were fantastic! Definitely loved working with them. **What do you dislike about Western Computer?** Nothing, they were extremely helpful and very responsive. **Recommendations to others considering Western Computer:** Can't recommend them enough! Great team to work with! **What problems is Western Computer solving and how is that benefiting you?** How to properly work in Business Central, now we know what to do! **Official Response from Josie Smith:** > Hi Jillian, We are thrilled to hear that Lisa and Steve provided outstanding support! Thank you for recommending our team. ### 34. Great Onboarding for Business Central! **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Western Computer?** My onboarding that has been done with Alan Lyczkowski, Felix Morales and Krystal McCarthy has been very helpful and informative. I don't believe that I would understand the system and the ins and outs of that I do at this point without them. **What do you dislike about Western Computer?** I don't like that some of the reports can't be customized and sorted in an alphabetical order. **What problems is Western Computer solving and how is that benefiting you?** Western Computer is helping us integrate from QBO to Business Central. Business Central is the platform that all of our Op-Co's use to help with reporting in a timely manner and in a more accurate way. **Official Response from Josie Smith:** > Hi Katherine, We are thrilled to hear that Alan, Felix, and Krystal provided helpful and informative onboarding for Business Central. We strive to provide top-notch support for our customers. Thank you for the feedback. ### 35. Microsoft Dynamics Navision **Rating:** 5.0/5.0 stars **Reviewed by:** Wahaj A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Western Computer?** I have had the opportunity to collaborate with their team on several feature implementations and support tasks and I must say, their expertise is impressive. A special shoutout to Obaid. His ability to quickly grasp complex requirements and provide effective solutions is truly commendable. He has been a key asset in making our experience smooth and efficient. **What do you dislike about Western Computer?** I believe they are the best and I don't dislike anything about Western Computer. **Recommendations to others considering Western Computer:** drhdfhdfhdfh **What problems is Western Computer solving and how is that benefiting you?** Microsoft Dynamics Navision bugs and providing support. **Official Response from Josie Smith:** > Hi Wahaj, Thank you for your feedback! We're delighted to hear about your positive experience with our team, especially with Megan. We're committed to providing top-notch support for our customers. ### 36. great experience, problems are solved **Rating:** 5.0/5.0 stars **Reviewed by:** Angie Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Western Computer?** Alan is very helpful, patient and knowledgeable. **What do you dislike about Western Computer?** Everything went as planned and great experience. **Recommendations to others considering Western Computer:** great experience **What problems is Western Computer solving and how is that benefiting you?** Assist in migrating from QB to BC **Official Response from Josie Smith:** > Hi Angie, Thank you for the positive feedback! We are glad to hear that everything went as planned and that you had a great experience with us. ### 37. Supportive Team That Turns Challenges Into Progress **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Western Computer?** Everyone was very friendly and supportive during the process. They were very good about seeing frustrations and helping work through them, leaving the session in an upward swing. **What do you dislike about Western Computer?** It seemed that when the project leader began facing pressure from their superiors to finish the overdue project, the dynamic of our partnership noticeably changed. **What problems is Western Computer solving and how is that benefiting you?** Having working knowledge of Business central and ConnectWise was vey useful. **Official Response from Josie Smith:** > We are pleased to hear that our team was able to help you work through frustrations and leave the session on an upward swing. ### 38. They have made things easy to deal with NAV **Rating:** 4.5/5.0 stars **Reviewed by:** Michael P. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Western Computer?** They are normally very responsive and will solve my problems relatively quickly. **What do you dislike about Western Computer?** They did not tell us that they were merging, so a couple of their emails got sent to junk. **Recommendations to others considering Western Computer:** Do as much of your own work as possible, as they will charge you for all the time, but they do what they say they will. **What problems is Western Computer solving and how is that benefiting you?** Western Computer, or as they have been known most of the time I have used them, Solution Systems, have helped me work through what was an extremely poorly set up version of Microsoft Dynamics NAV, and slowly solve all the problems that were caused by a previous consultant. **Official Response from Josie Smith:** > Hi Michael, We appreciate your feedback and are glad to hear that our team is responsive and able to solve your problems quickly. We apologize for any inconvenience caused by our recent merger. ### 39. Modification to system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Western Computer?** Of course the #1 thing any company has to offer is its Employees. Megan and Soren were spot on and within just a small amout of time had the modification ready for testing. Both employees represented Western in the best of light. **What do you dislike about Western Computer?** Nothing to dislike. positive experience **Recommendations to others considering Western Computer:** Before you pull the trigger check out Western!! **What problems is Western Computer solving and how is that benefiting you?** I needed a way to capture banking information to send to Bank for Positive Pay. Megan Griffith was very attentive to my needs and she accessed our system to see what needed to be passed on to the developer. **Official Response from Josie Smith:** > Hi, We are delighted to hear that Megan and Soren provided exceptional service and that you had a positive experience with Western Computer. Thank you for recommending us to others. We are pleased to have assisted you with your banking information capture needs. ### 40. The Western Computer team is always ready to assist! **Rating:** 5.0/5.0 stars **Reviewed by:** Corey B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Western Computer?** Fast response, quality of work, and a can-do mentality. **What do you dislike about Western Computer?** The ticketing system could use some work. **Recommendations to others considering Western Computer:** No reason to wait, engage them and see the difference. I am pleased to have partnered with them and look forward to a long and fruitful relationship. **What problems is Western Computer solving and how is that benefiting you?** In a recent migration to Business Central, some issues surfaced, causing discrepancies in our financial reporting. Western's team was able to find and quickly guide us to a fix. **Official Response from Josie Smith:** > Hi Corey, Thank you for your feedback! We're glad to have been able to assist with your migration to Business Central and resolve the issues you encountered. ### 41. QBO TO BC Conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Christina R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Western Computer?** The complete thoroughness. Not only showing us how to use the tool, but teach us how to use the tool with complete care and making us feel comfortable to ask any questions. **What do you dislike about Western Computer?** Dislike that we can no longer have daily meetings and continue to help us (we don’t need the assistance any longer) they were just a joy to work with! **Recommendations to others considering Western Computer:** DO IT! You won’t regret it!! I am confident there isn’t another company helping businesses get transitioned like Western Computer does. **What problems is Western Computer solving and how is that benefiting you?** Western Computer thoroughly taught and delivered white glove experience transitioning us off of QBO and into BC. It is benefiting us by aligning our accounting system with all of our other companies under the same umbrella. **Official Response from Josie Smith:** > We are thrilled that you found our thoroughness and teaching approach valuable. It is great to hear that the daily assistance meetings brought you joy! Thank you for recommending us to others. ### 42. Very Helpful and Thorough **Rating:** 5.0/5.0 stars **Reviewed by:** Eta L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Western Computer?** Everyone I have worked with has been very helpful and friendly, **What do you dislike about Western Computer?** I do not have any dislikes about Western Computer. **What problems is Western Computer solving and how is that benefiting you?** I had to do a massive upload of fixed assets into our system and Megan was able to help me with this. She gave us a walkthrough of what needs to be done and was very informative. The following day, I had to make some changes to our uploads and contacted Megan. She responded right away and showed me how to do this. I had a great time working with her and learned a lot. **Official Response from Josie Smith:** > Hi, We're glad to hear that you find our consultant knowledgeable and appreciate the quick response and problem-solving! ### 43. Reliable and knowledgeable partner for NAV and Business Central solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Western Computer?** Their team is highly skilled, responsive, and detail oriented. They take the time to understand our processes and deliver tailored solutions that meet our exact needs. Communication is clear, and project execution is handled professionally from start to finish. **What do you dislike about Western Computer?** I don not have any complaints about them. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been instrumental in resolving complex NAV issues, implementing custom solutions, and providing ongoing ERP support. Their expertise ensures smooth daily operations, accurate reporting, and efficient system performance, allowing us to focus on business growth rather than troubleshooting. **Official Response from Josie Smith:** > Hi, We are delighted to hear that our team's knowledge and skills have helped resolve complex issues and provide ongoing support. Thank you for your feedback. ### 44. Amazing experience, always professional and a joy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Western Computer?** Responsiveness, whenever I have a question or an item to follow up on, I can trust I'll hear feedback quickly and comprehensively. Specifically, I'm grateful to have DeAndra as a primary point of contact. Whenever I have a one-off question or need a sanity check she's on the ball and happy to help. **What do you dislike about Western Computer?** Running project planning through their Microsoft tenant and not my company's Microsoft tenant is a bit annoying since it means I need to switch logins to check things, but I think this is standard practice for everyone in this field. **Recommendations to others considering Western Computer:** They do an amazing job; they will assist you as you discover your own project scope (oftentimes you don't realize what you need/want until you start working) and ensure that you find a solution that works for your business needs and syncs well with the capabilities of Business Central. **What problems is Western Computer solving and how is that benefiting you?** Developing/deploying Business Central for one of my locations, and working with the other location to fold it into that same combined Business Central environment. **Official Response from Josie Smith:** > Hi, Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with our team, especially with DeAndra. We appreciate your feedback about the project planning process and will take it into consideration for future improvements. We strive to provide a seamless experience for all our customers. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We are here to help and ensure your project is a success. Thank you for choosing Western Computer for your Business Central needs! ### 45. Fantastic Project Manager for our ERP Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Karen S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Western Computer?** DeAndra's knowledge and responsiveness. She always gets back to us promptly so we can keep moving forward. **What do you dislike about Western Computer?** Not applicable - I can't think of a thing that I could complain about. **What problems is Western Computer solving and how is that benefiting you?** We lost our old ERP when our server crashed in October, and had to start from scratch with a new system. While it's been a challenge over the months, our project manager, DeAndra, has been wonderful in walking us through processes whenever we encounter an obstacle. Going live while building and learning the system was certainly not easy, but I believe she made it as absolutely painless as possible. **Official Response from Josie Smith:** > Hi Karen, We're thrilled to hear that DeAndra has been so helpful and responsive throughout your ERP implementation. We appreciate your feedback and are glad to hear that the process has been as painless as possible for you. ### 46. Megan's the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Aiyona C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Western Computer?** Western Computer provides timely and friendly customer support. **What do you dislike about Western Computer?** I used to dislike their ticketing system, but they changed it. So now I don't. **Recommendations to others considering Western Computer:** If you're looking for timely and friendly support, their the way to go. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helps me with things that our business users may not necessarily know. **Official Response from Josie Smith:** > Hi Aiyona, We're happy to hear that Western Computer and Megan are helping to support your business by assisting with things that your business users may not be familiar with. ### 47. Team is Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Western Computer?** The team was very friendly, lighthearted, and willing to deal with any issues we find or have. **What do you dislike about Western Computer?** I can't say thing we didn't like. They did a great job of making the change and learning painless. Taking small bites every day. **Recommendations to others considering Western Computer:** This team is the team to use, we have used other companies to help transition to new software in the past, and Western definitely did the best job with communicating with our team and training. **What problems is Western Computer solving and how is that benefiting you?** They did an amazing job helping out team to migrate to Microsoft BC, there to help in every step along the way. Experts at what they do! **Official Response from Josie Smith:** > Hi Nicholas, Thank you for your recommendation! We are committed to providing excellent communication, training, and support to our clients. We are glad to hear that our team's efforts have made a positive impact on your business. ### 48. Business partner with us in the long term **Rating:** 4.5/5.0 stars **Reviewed by:** Eric G. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Western Computer?** Responsiveness, and a team that is able to understand and comprehend the physical and logistical needs of our business. Business analysis skills and well as the technical aspect of the software. Keeping commitments to us on response times, and prioritizing our needs in times of need. **What do you dislike about Western Computer?** Sometimes, certain resources are in high demand, and lower priority issues may have a delay. **Recommendations to others considering Western Computer:** Spend extra time in the planning phase and determine how everything will impact your business. Make sure to have clear expectations on the services that are included with projects, and the TCO. **What problems is Western Computer solving and how is that benefiting you?** We are a manufacturing company in Southern Californa. Western has helped up deploy and develop our ERP solutions that work within our business needs. WMS, EDI, Credit Card Processing, Financials, Web integrations have all been handled as our business needs grew and developed. **Official Response from Josie Smith:** > Hi Eric, Thank you for your review. We appreciate your positive feedback and are glad to have been able to meet your business needs. We acknowledge the challenges with delays in support and will work on optimizing our processes to ensure an efficient response to all issues. ### 49. Highly Reccomend **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren S. | Treasurer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Western Computer?** Lisa, I liked working with Lisa the best. She was extremely helpful. She walked us through every procedure and was extremely patient when addressing our questions. She provided us with her personal cell phone number and is always available to hop on teams to help us resolve an issue. **What do you dislike about Western Computer?** The only downside is implementing a new software. Its time consuming and frustrating. **What problems is Western Computer solving and how is that benefiting you?** We were able to streamline several of our processes and procedures. What used to take house, can now be imported in minutes. **Official Response from Josie Smith:** > Hi Lauren, Thank you for the positive feedback! We're thrilled to hear that Lisa provided you with exceptional service and support. We understand that implementing new software can be challenging, and we appreciate your patience during this process. We're delighted to hear that our software has helped streamline your processes and save you time. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We're here to support you every step of the way. ### 50. Megan Griffith's Incredible Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Western Computer?** Megan is always very quick to respond when I reach out to her for support. She's been incredibly reliable and knowledgeable with Business Central, which made the transition to a new ERP a very smooth process. **What do you dislike about Western Computer?** There is nothing we dislike about Western Computer. Megan has been an invaluable asset to our support team. **Recommendations to others considering Western Computer:** Request Megan to be on your support team. She has truly been and continues to be an incredible asset. **What problems is Western Computer solving and how is that benefiting you?** Our transition to Business Central went very smoothly, thanks for Megan and the rest of the team. Without their support and seemingly endless knowledge base, the process would have been incredibly difficult. **Official Response from Josie Smith:** > Hi, We are thrilled to hear about your positive experience with Megan and the support team at Western Computer. Thank you for sharing your feedback! - [View Western Computer pricing details and edition comparison](https://www.g2.com/products/western-computer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+07%3A17%3A22+-0500&secure%5Bsession_id%5D=cdaf99c6-f46e-4868-8857-e58e3be4d97e&secure%5Btoken%5D=f8960128070822e40beb72b5ec746731b343d0480c3aedd37a8bc851ed1c6093&format=llm_user) ## Western Computer Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Western Computer Alternatives - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews)