Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Enjoy the flexibility and support WePay gives me"
3.5/5
What do you like best about WePay?

WePay allows us to provide a simple and seamless solution to collect revenue for our events. The fast payout is a huge plus for our customers and an important differentiator for us. Their support is also top notch, which is helpful in the fast-paced world of online processing. Review collected by and hosted on G2.com.

What do you dislike about WePay?

Not a lot to dislike. The few dislikes we did have (having to enter your whole SSN) has since been fixed. They do a great job of listening to feedback. Review collected by and hosted on G2.com.

Daryl H.
DH
Daryl H.
CEO
Internet
Small-Business (50 or fewer emp.)
"Marketplace payment processing without the standard hassles"
4.5/5
What do you like best about WePay?

I like the flexibility of the WePay business support team helping us deal with risk issues for some of the customers of our crowdfunding system. They evaluate each deal and opportunity on its merits and not just on a rigid set of automated rules. Review collected by and hosted on G2.com.

What do you dislike about WePay?

We would like the system to be more globally available outside of just the US, Canada and the UK. Review collected by and hosted on G2.com.

Verified User in Internet
II
Verified User in Internet
Small-Business (50 or fewer emp.)
"Easy integration, simple user experience for customer, excellent support"
4.5/5
What do you like best about WePay?

WePay provides a simple and effective user experience for customers to make and accept online payments. The UI design is clean and uncomplicated. Kudos. Review collected by and hosted on G2.com.

What do you dislike about WePay?

The KYC requirements for receiving international online payments can place a discouraging burden on customers wishing to accept online payments. WePay has done a great job in creating easy-to-navigate processes. In some jurisdictions (e.g. Canada), a few rough spots remain (e.g. additional requirements to accept payments by debit). Further improvements would be welcome -- if in fact any are possible within the regulations. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
AF
Verified User in Fund-Raising
Mid-Market (51-1000 emp.)
"Disappointed with change in terms of service in the middle of the year"
0/5
What do you like best about WePay?

Ease that customers have in making a purchase. Review collected by and hosted on G2.com.

What do you dislike about WePay?

WePay changed terms of service midyear while we had a campaign going. Review collected by and hosted on G2.com.

Response from Jeremy Milk of WePay

WePay does periodically update its Terms of Service for online platforms and their users. This is something we must do as bank and credit card network requirements of us change. The most recent update, for example, included us ceasing to support payments related to currency exchanges, pseudo-pharmaceuticals, and sweepstakes, as well as ceasing to support payments for specific, narrow use cases such as delayed delivery of crowdfunding campaign money. We regret that the periodic updates adversely impact even a single customer.

Bill K.
BK
Bill K.
Global Payments Manager
Computer Software
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"We are a partner with WePay to enable our customers to collect payment"
4.5/5
What do you like best about WePay?

The quick sign up process for our customers Review collected by and hosted on G2.com.

What do you dislike about WePay?

Disputes can be an issue as we are not the merchant of record. Review collected by and hosted on G2.com.

Brendan M.
BM
Brendan M.
Account Manager - Infusionsoft Payments
Computer Software
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The evolution of Small Business payment processing"
4.5/5
What do you like best about WePay?

I love the approach that WePay takes with their partnerships. They do an amazing job of supporting their partners with technology assistance, knowledge and education, as well an awesome platform to allow merchants to take payments.

When I have an issue/bug that pops up, I know that I do not have to worry about solving it on my own. Within minutes of sending an email over I receive a response back, WePay's support is world class.

WePay's holistic approach to risk and underwriting is nothing short of amazing. They understand that not all decisions can be made by an algorithm and have a real person on the other end of each risk decision that is made. When a non-favorable decision is made, I understand the exact reasons why they said "no". This allows me to provide even more knowledge and best practices to my customer base. Review collected by and hosted on G2.com.

What do you dislike about WePay?

There is a small percentage of cards within our merchant base that will be declined when processed through WePay. However, the same exact attempt on the same card is successfully processed through another gateway immediately after being declined through WePay. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Great company, great product"
5/5
What do you like best about WePay?

Great support from the technical team whenever we had questions during integration, and afterwards. Very simple to use. Gives us good visibility on the transactions that have processed and allows us to provide support to our customers better than we can on any other gateway. Review collected by and hosted on G2.com.

What do you dislike about WePay?

Sometimes the API logs do not load when we want to look at them. But that's my only issue. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
CF
Verified User in Fund-Raising
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"WePay and GoFundMe - A Great Team"
5/5
What do you like best about WePay?

Love the team. Our account managers have always been responsive and polite. Even when I ask for things that are impossible my concerns are taken seriously and alternate solutions are offered. WePay has worked closely with our team over the last 4 years. During that time they have taken our feedback seriously and made changes to their product to better serve our customers and our team. It has been a great partnership. Review collected by and hosted on G2.com.

What do you dislike about WePay?

This isn't incredibly common, but I wish it was easier to manage multiple payment accounts. In cases where customers have multiple payment accounts running at once, it can be frustrating to have to setup withdrawals and KYC for each one individually. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
CF
Verified User in Fund-Raising
Small-Business (50 or fewer emp.)
"Director of Customer Success"
4/5
What do you like best about WePay?

WePay allowed our team to provide direct integrations with our Crowdfunding Platform, allowing non-profits to set up an account effortlessly. Review collected by and hosted on G2.com.

What do you dislike about WePay?

Currently, WePay is beneficial to many US partners but limited in the international realm. Review collected by and hosted on G2.com.

LL
Lucas L.
Director of Operations
Apparel & Fashion
Small-Business (50 or fewer emp.)
"So far so good."
4/5
What do you like best about WePay?

So far everything has gone very smoothly. Review collected by and hosted on G2.com.

What do you dislike about WePay?

Website has been difficult to navigate through. Review collected by and hosted on G2.com.