Verified User in Defense & Space
UD
Verified User in Defense & Space
Enterprise (> 1000 emp.)
"Fascist, Anti-American, Authoritarian Business - DO NOT SUPPORT THEM!"
0/5
What do you like best about WePay?

Nothing. They are authoritarian scumbags! Review collected by and hosted on G2.com.

What do you dislike about WePay?

Everything. They suppress free speech, and they are anti-American scum. Review collected by and hosted on G2.com.

Kelly D.
KD
Kelly D.
Vice President
"Scammers, Liars, Awful, Stay Away"
0/5
What do you like best about WePay?

This is a scam. They have been holding over $24K for over 2 weeks and have given us the runaround. Review collected by and hosted on G2.com.

What do you dislike about WePay?

They made up reasons not to release money Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Used it to make online purchases"
5/5
What do you like best about WePay?

What I like best about WePay is how convenient it is. Review collected by and hosted on G2.com.

What do you dislike about WePay?

What I do not like about WePay is that its not available everywhere Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"AWFUL SCAM"
0/5
What do you like best about WePay?

The price seems ok and it is integrated with Freshbooks Review collected by and hosted on G2.com.

What do you dislike about WePay?

They are scammers. They say they need to validate your business and this takes forever, like weeks, and they keep pushing the deadline forward. Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"ONE STEP AWAY FROM A SCAM - ZERO STARS"
0/5
What do you like best about WePay?

Nothing. If I HAD to name one thing, their pricing is competitive - Not great, but comparable to their competitors Stripe and Square Review collected by and hosted on G2.com.

What do you dislike about WePay?

Everything. They intentionally delay payments - and justify their stall tactics by claiming that they have to "verify" that you are a legitimate business. Review collected by and hosted on G2.com.

RH
Rachel H.
Director of Customer Support
Small-Business (50 or fewer emp.)
"Reliable solution"
4/5
What do you like best about WePay?

I like that customers can quickly checkout using a debit/credit card without having to log in or sign up. The setup is simple and direct. Users have little to no trouble with checking out, we do not see many errors or trouble reports for failed transactions like we do for other processors. Account changes are real time, so if something is needing to change, its all present within the account dashboard. I like choosing how often I want distributions to be sent out and the option to choose how they are sent out. As long as nothing has been sent, updates and changes will impact the next distribution. So if you change your mind, you aren't stuck. I also like that I can have multiple accounts within my same account for different platforms. With the sub accounts, each has their own payment settings and the ability to direct withdrawals to their own specific bank accounts. This is handy for those managing multiple campaigns. Review collected by and hosted on G2.com.

What do you dislike about WePay?

That there is not a customer service phone number. Sometimes its nice to just be able to speak with someone about the question or problem. Conversation can be lost in emails. Review collected by and hosted on G2.com.

PW
Phillip W.
CEO
Small-Business (50 or fewer emp.)
"Definitely Recommend"
5/5
What do you like best about WePay?

Definitely quick and easy to get started. I have no complaints at this point. Review collected by and hosted on G2.com.

What do you dislike about WePay?

I haven't integrated the API yet, but so far I have no complaints. Getting approved was quick and efficient and I appreciate the support's help. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
UF
Verified User in Fund-Raising
Mid-Market (51-1000 emp.)
"Great product, great people."
4.5/5
What do you like best about WePay?

The people at WePay make the company great. Our account manager is awesome and takes care of us. They really want to do the right thing. Review collected by and hosted on G2.com.

What do you dislike about WePay?

They are a growing Company and are close to becoming a tier 1 provider but that is balanced between providing the excellent support of a small startup. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Excellent service"
4/5
What do you like best about WePay?

Flexibility in deposit frequency and accurate deposits of our donations into our bank account Review collected by and hosted on G2.com.

What do you dislike about WePay?

Not being able to download settlement details directly from site. You have to submit the download request and wait for an e-mail confirmation that the report has been generated. Review collected by and hosted on G2.com.

Logan H.
LH
Logan H.
Co-Founder
Small-Business (50 or fewer emp.)
"Visibility is an issue"
2.5/5
What do you like best about WePay?

The simplicity of the service and the integration with And.co were huge selling points to me. Review collected by and hosted on G2.com.

What do you dislike about WePay?

I had issues with customer service initially. After sending an email to management, I had someone assigned to speak to over the phone, which was a very positive and helpful experience. Still things that need to be worked out, but I feel they are moving in the right direction.

The real struggle for me is the lack of visibility with fund reserves. Once you pass your set limit, your funds are placed on reserve for several days. I don't feel the platform gives enough clarity to where the money is/when will be dispersed. Review collected by and hosted on G2.com.

Response from Jeremy Milk of WePay

We clearly didn't serve this individual to our own high standards - we're sorry about this and have engaged team leaders to investigate and identify related product and/or process improvements. This has already led to re-training new customer service employees so all of them will now correctly convey we offer broad support not limited to any number of responses per day. @Logan: Thanks for helping us up our game and do please let us know if we’re not at 100% resolution.