--- title: WellnessLiving Reviews meta_title: 'WellnessLiving Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 197 reviews by the users' company size, role or industry to find out how WellnessLiving works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 197 scale: '5' date_modified: '2026-07-17' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # WellnessLiving Reviews **Vendor:** WellnessLiving Systems **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 197 ## About WellnessLiving WellnessLiving is the fastest-growing, all-in-one business management software for the fitness and wellness industry. Trusted by over 5,000 business owners and more than 15 million users worldwide, WellnessLiving is the only software you need to manage and grow your business. It's affordable, reliable, easy to use, and offers all the tools and mobile apps you need to attract, convert, and retain more clients. ## WellnessLiving Pros & Cons **What users like:** - Users value the **ease of use** of WellnessLiving, appreciating its all-in-one platform that simplifies business operations. (40 reviews) - Users praise the **great and fast customer support** from WellnessLiving, always available to assist with tech inquiries. (36 reviews) - Users praise the **great and fast customer service** of WellnessLiving, appreciating their constant availability and support. (30 reviews) - Users appreciate the **user-friendly interface** of WellnessLiving, making business management efficient and straightforward. (18 reviews) - Users value the **organized client management** of WellnessLiving, streamlining business operations effectively and efficiently. (14 reviews) - Users appreciate the **all-in-one platform** of WellnessLiving, enjoying seamless client management and excellent customer support. (14 reviews) - Easy Setup (12 reviews) - Users value the **customization options** in WellnessLiving, enhancing their experience and meeting specific needs effectively. (11 reviews) - Setup Ease (11 reviews) - Booking Ease (10 reviews) **What users dislike:** - Users find the **missing features** in reporting and invoicing limiting, affecting their operational efficiency. (8 reviews) - Users express frustration with **poor customer support** , noting slow response times and difficulty getting assistance when needed. (7 reviews) - Users find **feature issues** challenging, requiring tech-savvy support for setup and integration complications with other tools. (6 reviews) - Users find the **steep learning curve** daunting, as the platform's extensive features can be overwhelming to navigate. (6 reviews) - Users experience **update issues** that can delay functionality across platforms, impacting overall usability at times. (6 reviews) - Complexity (5 reviews) - Limited Customization (5 reviews) - Users often face **payment issues** and find membership freezes challenging, despite helpful support navigating complexities. (5 reviews) - Users express frustration with the **poor support** of WellnessLiving, noting delays and lack of direct communication options. (5 reviews) - Poor Usability (5 reviews) ## WellnessLiving Reviews ### 1. So glad I switched from MindBody! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn V. | Dance Instructor/ Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about WellnessLiving?** WellnessLiving is very simple and user-friendly! It also gives you more tools for a lower price than other software systems. I also enjoy how customizable everything is! **What do you dislike about WellnessLiving?** I receive frequent comments from my clients that they run into issues signing up for classes. I'm unsure if that's because of the software or user error. Sometimes, in the back end, there are extra steps; it seems like some things could be streamlined. **What problems is WellnessLiving solving and how is that benefiting you?** WellnessLiving is creating a customizable app for my studio that would cost me much more if I used another company. It also has so many tools all in one place, like emailing/texting clients, grouping clients, and tons of reports to see how my business is performing. **Official Response from The WellnessLiving Team:** > Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it’s customizable you can tailor everything from booking policies, available purchase options and schedule visibility to your liking. And you can switch it all around down the line if you feel like making any changes! It’s all easily done from Setup with one just login – no more need for seven different accounts with various tool platforms for emails or scheduling or payments. Everything you need to run you business, integrated all in one platform. That’s why we’re here! To help make your life easier as a business owner. Thank you for choosing WellnessLiving. Christopher R. (Customer Advocate) ### 2. Wellness Living has helped my business tremendously **Rating:** 5.0/5.0 stars **Reviewed by:** Karen T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about WellnessLiving?** The customer support is amazing. I call them and talk to a real human to get my problems resolved. **What do you dislike about WellnessLiving?** It is a little difficult for new customers to navigate. **What problems is WellnessLiving solving and how is that benefiting you?** Wellness Living helps me track and communicate with customers. It helps me with Marketing , lead management and so much more. My business performance has increased. **Official Response from The WellnessLiving Team:** > Hey Karen, We appreciate the kind words. We're all about customer support, we're always here for you and you can count on top tier assistance with the software whenever you need it. Our agents can help you with any part of the software so please don't hesitate to reach out even if you'd like tips or recommendations on how to best use the system for your business, for instance with our rewards tab, forms or the automated marketing system. I see that you also have some feedback on software navigability. We love feedback and we'd love to hear on any specific ways we could potentially help make your software experience better. We're updating our software regularly and we are adding many improvements based on what customers are saying. I'm adding a link to our Community Forum below which is the perfect place to share your thoughts and to view projects on our roadmap. Thank you for choosing WellnessLiving! Natalie I. (Customer Advocate) ### 3. Great Software for Gym Management **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about WellnessLiving?** Wellness living makes it easy to set up your account with many custom features. The onboarding team was also thorough and helpful in the initial stages of implementation. The customer service is also great - I was offered an opportunity for a check-in with an account representative completely free of charge which was of great value to me and my business. **What do you dislike about WellnessLiving?** There have been some missteps with billing, which is a big deal. When you are taking other people's money, this is something that is critical to have done right. However, the customer service around our issues has helped. Also, it is lacking a true relationship manager for leads and prospects, so we have to go to another software for that. **What problems is WellnessLiving solving and how is that benefiting you?** Wellness living allows us to manage billing, membership, and scheduling all in one place. There are also features that allow payroll including commission rates to be done within the software. **Official Response from The WellnessLiving Team:** > Hey William, Thanks for the great review! At WellnessLiving, we're all about customer support and we do everything we can to help you succeed on our software. Our support team is always just one phone call away if there are ever any questions or issues with your account. It can be hard to predict those moments but they happen, minutes count, and you can be confident you have help when you need it. We're disappointed to hear that you've had hiccups with billing but we'd really like to find out what happened so that we fully address it and give you the full 5-star experience. Someone from our team will be reaching out to help you get this fixed right away. Christopher R. (Customer Advocate) ### 4. Efficient platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Keisha C. | E, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about WellnessLiving?** We enjoy the ease of the platform for our team and users. If support is needed, we are able to connect with a support rep within a desired time frame, in specific situations when extra support is needed, we have been connected to someone who can jump on a call with us to work the problem through. The updates are explained in great detail, and the ease of recording and hosting as a user is a good win **What do you dislike about WellnessLiving?** There is no integration with google, or outlook, calendar where they will be able to link their reservations (with a zoom link attached) to their calendar. This causes a lot of barriers, especially in the corporate world when people are run by their calendars. This has been 'in the works' for almost a year now. Membership vs class pass difference is not clearly highlighted, neither is the ranking tier for member types. **Recommendations to others considering WellnessLiving:** - inquire about getting on a one on one call with the support team to walk through each avenue of your business and if this is a good match / can the system support what you are wanting to do **What problems is WellnessLiving solving and how is that benefiting you?** - efficiency with our platform - ability to host zoom and have a sign up platform in one - hosts Personal training, fitness classes, and appointments all in one spot - continues to upgrade services and software **Official Response from The WellnessLiving Team:** > Hey Keisha, Thanks for the great review! It's awesome to hear that your clients and staff members have found WellnessLiving easy-to-use. When software is easy-to-use, that means clients are making more bookings, you have more sales coming in, and you're simultaneously cutting back on admin/staff workload. We also have a big support team to help ensure all of our customers have access to top-notch assistance anytime they need it. Our customers are always requesting new features, integrations and enhancements and our development team is working hard to get as many of these requests built in each of our regular updates. It sounds like you have some great suggestions and we'd love to get in touch with you on our Community Forum. We're using it to track our customer requests and it's the perfect place for us to find out more about what you had in mind, and for us to keep you posted on the status of individual topics. Thank you for choosing WellnessLiving! Alli Y. (Customer Advocate) ### 5. Wellness Living is a Great Tool for Building and Managing My Yoga Studio **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea H. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about WellnessLiving?** I find Wellness Living meets all of my business needs and is easy to use, teach to others and customize/adapt as needed. If anything, Wellness Living offers even more features than I currently use. When I've needed tech support they have been helpful and easy to work with. Overall, this software is 100% vital to the success of my yoga studio business, and I love it! Recently I also had a meeting with a business coach from Wellness Living who took time to go over many of the features with me so that I could better use Wellness Living to market my business, reach out to clients and increase engagement. This was so helpful! **What do you dislike about WellnessLiving?** There have been a few work-arounds needed, and from time to time, something hasn't worked as intended- that might be user error however! **What problems is WellnessLiving solving and how is that benefiting you?** Wellness Living is how my clients see the schedule, register for classes and events and pay! Wellness Living also provides a variety of useful reports that inform decision making for the future of the business. **Official Response from The WellnessLiving Team:** > Hey Andrea, Thanks for the amazing review! If our software is easy for you to use and it helps make your life easier as a business owner, then that makes us happy. Our co-founders Len and Sasha used to be Mindbody users at their own business, and it sort of had the opposite effect - there were issues, there wasn't much support, and the price kept going up! The problem was that there weren't any robust alternatives on the market, and that's where WellnessLiving was born. Over the years we've added a huge set of powerful features, we're continuing to enhance our software with each update release (based on what our customers have been requesting!) and most importantly, we operate with a complete emphasis on supporting our customers. We love helping businesses find amazing solutions for growing and enhancing their client experience, and we're glad you enjoyed working with our business coaches! Thank you for choosing WellnessLiving. Aiden P. (Customer Advocate) ### 6. Great Options and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen M. | owner, trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about WellnessLiving?** This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement. **What do you dislike about WellnessLiving?** The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests. **Recommendations to others considering WellnessLiving:** Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business. **What problems is WellnessLiving solving and how is that benefiting you?** Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business. **Official Response from The WellnessLiving Team:** > Hey Colleen, Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have everything under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings per day, that's an extra 3.5 hours/week or about 15 hours/month you can spend running classes, or personal training sessions, which means more money in your pocket. We're also really big on support because we want to be sure you're fully equipped to make best use of our software for your business. Please don't hesitate to reach out to our support team any time you have a question or would like a walk-through on the software. Our specialists love answering questions and they're passionate about helping businesses succeed. Thank you for choosing WellnessLiving! Susan A. (Customer Advocate) ### 7. Great for our small yoga studio! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittnie S. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2022 **What do you like best about WellnessLiving?** My favorite part about wellness living is the customer service and support. There are so many things this software can do and it can seem overwhelming at first, but there is always someone available to help via phone or email. Wellness Living allows us to do everything we need for our studio. **What do you dislike about WellnessLiving?** There are only a few things I don't like - The client sorting/filtering process is a little tedious when running reports or viewing different types of clients. Also, I know they're working on it, but the messaging feature is not available on the mobile app yet. **Recommendations to others considering WellnessLiving:** This software will allow you do to anything you need to for a yoga studio! **What problems is WellnessLiving solving and how is that benefiting you?** Wellness living allows us to track and communicate with clients very easily. It provides us a seamless booking process for our clients and has an endless amount of reports available that help us manage our business decisions. **Official Response from The WellnessLiving Team:** > Hi Brittnie, Thanks for the great review! WellnessLiving is perfect for small yoga studios. We make it simple to run your business, save valuable time on your day-to-day and help fill your classes through the power of software. Ease-of-use and powerful tools like rewards help encourage your clients to book more often, and we also have advanced reporting features so you can keep a close eye on what's going on and to capitalize on important statistics like your sales and attendance figures. We want to help every business grow and whenever you need our help, our Customer Support Team is there for you. It makes us really happy to hear that you were able to get the help you needed from our team, because we know what it can feel like as a small business owner when there's a lot on your shoulders and you just need that expert advice to help with your question and give you that peace of mind. Thank you for choosing WellnessLiving! Susan A. (Customer Advocate) ### 8. I've spent years searching for a software platform that can meet all my needs. I finally found it! **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about WellnessLiving?** Wellness Living allows me to manage my clients easily, nurture them with automated emailing, integrate with my website, manage payments. For my clients it is even better. I have also got the white label app, this means I have my own app. I never thought I'd get an app so quickly and so easily. Clients love it! They can watch meditations on demand, book classes, and manage their account. **What do you dislike about WellnessLiving?** FitVID (Videos) could do with some improvements, favourites, playlists, metrics/notification, auto mailing, better views **What problems is WellnessLiving solving and how is that benefiting you?** Nurturing clients with emails managing client accounts creating memberships The app Improved user experience for my clients Better visibility and reporting **Official Response from The WellnessLiving Team:** > Hey Anthony, Thanks for the amazing review! Your kind words really mean a lot to us. There are a lot of software companies out there, but there aren't many that can provide the full all-in-one platform you need to run just about every part of your business. We've got you covered at every step of your client journey from lead/prospect management to online store, recurring payments and the mobile client app to make it really easy for them to check their account, watch videos and make bookings. We're in this for the long haul and it's really important to us that your business is fully equipped to succeed. Please don't hesitate to contact our support team any time you need assistance, and likewise to tell us on our Community Forum about the features or enhancements you'd like to see added to the software in our coming updates. We thank you for choosing WellnessLiving and we're looking forward to our continued success, together! Susan A. (Customer Advocate) ### 9. Thank you WellnessLiving **Rating:** 5.0/5.0 stars **Reviewed by:** Mare S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about WellnessLiving?** Wellness Living is integral to our business. The layout of the class schedule is intuitive to use and our staff can use their mobile devices and the studio computers. Any time we have question or trouble, the Wellness Living technical staff are patient and responsive to our concerns. **What do you dislike about WellnessLiving?** I'd really like to see a report with the revenue of each individual class. **What problems is WellnessLiving solving and how is that benefiting you?** Scheduling classes and events, managing memberships, selling retail items **Official Response from The WellnessLiving Team:** > Hey Marybeth, We appreciate the great review! When software plays such a critical role in your day-to-day operations, it’s important that you have a robust platform you can count on to effectively handle important tasks and consistently enhance the client experience. Our all-in-one solution has the tools you need to handle just about any part of your business, from scheduling to client management, payments and more. Interestingly enough, by so closely integrating these systems together we’ve actually been able to improve ease-of-use. And each layer of complexity we can eliminate helps your clients make more bookings, it helps your staff get more done in less time, and it helps boost your bottom line. By the way, we do have some reports that track revenue for classes, and I believe we’ll be able to get you the reporting data you’re looking for! Someone from our support team will be reaching out to help you pull that report. Thank you for choosing WellnessLiving! Marina A. (Customer Advocate) ### 10. Fantastic software for our clinic **Rating:** 5.0/5.0 stars **Reviewed by:** Rui S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about WellnessLiving?** It’s user friendly and intuitive. Tech support is always there to help anytime we have issues. **What do you dislike about WellnessLiving?** Sometimes feature requests can be a little slow to be implemented. **Recommendations to others considering WellnessLiving:** You’ll find a lot of value here - the software has tons of built in ready to use solutions for pretty much every aspect of your business. **What problems is WellnessLiving solving and how is that benefiting you?** We run a busy wellness clinic and electronic charting has been very convenient for keeping notes on sessions with clients. **Official Response from The WellnessLiving Team:** > Hey Rui, Thank you for taking the time to write us a review! When customers leave a review, we use this valuable feedback to improve as a company. We love our WellnessLiving community and truly take everything you say to heart, and our engineering team is hard at work implementing feature requests we're receiving on the forum. Because of all the support from customers like you, we are always aiming to take our software to new heights each and every day. Thank you for the review, and remember, we value your business and will continue to go above and beyond to help you thrive. Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate) ### 11. We Love WellnessLiving! **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about WellnessLiving?** I love the customizability, attention to detail, and opportunities that this WellnessLiving creates both to help you run your business better, but also to grow your business as well. **What do you dislike about WellnessLiving?** This is ultimately a good thing, but initially, this software has so much ability and features that it does take a bit of time to really get the hang of everything. Luckily, they have an amazing customer support team that you can call anytime. **What problems is WellnessLiving solving and how is that benefiting you?** Wellness living has created great organization for us, client communication, account management and so much more. We are just beginning to scratch the surface of it's capabilities. **Official Response from The WellnessLiving Team:** > Hey Bianca, Thank you so much for sharing your recommendation! Personalized customer care really goes a long way and we're so happy that it's helped make your move to WellnessLiving a success. Customer care is all about diligence and keeping a close eye to detail, which helps us identify particular areas of the software important to your business's needs. That allows us to make proactive recommendations on things like your software configuration and client management, which in turn enables you to spend your time more productively. We're very passionate about customer care because we know that personal touch can mean hours of additional admin work hours saved or spent down the line. We're ecstatic to hear that you had an awesome experience working with Gordon, there's no telling how many studio owners he's helped over the past year alone with his amazing system knowledge. We'll let him know you gave him the shoutout! Thank you for choosing WellnessLiving. Adam T. (Customer Advocate) ### 12. Great way to run a business with classes/appointments;. **Rating:** 4.5/5.0 stars **Reviewed by:** Soul Y. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2022 **What do you like best about WellnessLiving?** I love the back end of Wellness Living. It has made it easy for my clients to reserve spots and purchase memberships. The business coach assigned to me is also amazing! **What do you dislike about WellnessLiving?** While I like most parts of Wellness Living, I do not always love the app for staff members. There aren't very many useful features, but it does get the basics done. **What problems is WellnessLiving solving and how is that benefiting you?** Wellness Living has helped me solve many things: more money from memberships, ease of purchase options, and no more complaining from clients about issues with their accounts. **Official Response from The WellnessLiving Team:** > Hey Lauren, Thanks for the amazing review! WellnessLiving is the perfect management software for yoga studios, big and small. It's important that the software is easy to use so that clients feel encouraged to make bookings or purchases online and to feel really engaged with your studio. It also reduces admin workload because clients are able to do more on their own instead of having to constantly ask staff for help. Ultimately, smoother operation means more money coming into your business! We're sorry to hear that you haven't found the staff app to be that useful. It features key areas like scheduling, online store and client management although because it's optimized for mobile, it doesn't have the full functionality of the backend on the site. Please see our Community Forum to let us know specifically which features you'd want to see added to the app, it might be something we add in the near future! https://community.wellnessliving.com/page/home/ Sarah M. (Customer Advocate ### 13. I love Wellness Living **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa C. | CEO of To Each is Om Yoga and Wellness, LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2022 **What do you like best about WellnessLiving?** I enjoy the ease of using the software each and every day **What do you dislike about WellnessLiving?** The only thing missing is "siri". Just kidding I honestly have not found anything I dislike **What problems is WellnessLiving solving and how is that benefiting you?** The team at Wellness Living really takes time to reach out to the end users to see how they can ensure the software is working to grow your business. From the onboarding team to the support team to the Wellness Business Advisor this has been a great experience **Official Response from The WellnessLiving Team:** > Hey Lisa, Thank you so much for the great review! Our overarching goal at WellnessLiving is to help your business succeed using our software, and we like to show you how much we care with amazing customer service. That means employing the most knowledgeable and passionate people in the industry in all our departments from onboarding to support (and many others!), so that you feel fully supported at every step of the way. When you succeed, we succeed - it’s as simple as that – so we’ll do everything in our power to help you get where you’re aiming for. Thank you for choosing WellnessLiving! Marina A. (Customer Advocate) ### 14. Wellnessliving Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Annalize H. | Integrated Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about WellnessLiving?** Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving elevate app. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving. **What do you dislike about WellnessLiving?** Honestly we love this technology and how the wellnessliving team is always working to improve. **Recommendations to others considering WellnessLiving:** The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving. **What problems is WellnessLiving solving and how is that benefiting you?** We were looking to change from MINDBODY to a provider who’s technology, pricing & customer service was current with the economic climate, including the pandemic. Wellnessliving was referred to us. Best referral and we haven’t looked back. Our experience with MINDBODY during the first year of the pandemic was that their technology was archaic. Nothing changed, except price increases. MINDBODY did not introduce technology updates, there was a lack of communication, lack of customer service & endless hours of time wasted trying to contact the help centre. The MINDBODY website is very difficult to use as a business & very impersonal. In the 3 years we used the technology, there were no changes or new updates introduced to the user interface. After working with MINDBODY and the negative experiences our list of expectations was very long & very high for transitioning from MINDBODY to Wellnessliving, and the WL team delivered, and some. Expectations have been exceeded and we’re very happy to have made the change. **Official Response from The WellnessLiving Team:** > Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate) ### 15. The best all-in-one platform to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Studio Owner / Teacher - Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2022 **What do you like best about WellnessLiving?** It's so easy to use, on both the customer and business side. Once you get the set-up done very little has to be maintained. I had been using Mindbody for many years as an IC, so when I saw they had a lot of the same functions with a better cost and the program has so many options and capabilities, I knew it was the right fit for me. Everyone you speak with is helpful and caring, they want you to be successful with the program so you can be successful in your business ( your dream ). **What do you dislike about WellnessLiving?** My only dislike would have to be that when you are taking on the owner/business side of things, terminology got confusing. As with anything, in time the understanding comes and it was a "user error". Otherwise, I've not had a bad experience. **What problems is WellnessLiving solving and how is that benefiting you?** They have made the check-in process for my students very easy. The software provides me with all the types of reports I could want or need. For a brand-new small business they have helped me to be professional and to show me how to give the best to my clients. **Official Response from The WellnessLiving Team:** > Thanks for the review, Jessica! We're absolutely thrilled to hear how much WellnessLiving has positively impacted your business, and we're so grateful that you chose us after your experience with Mindbody. It's wonderful to know that our platform's ease of use, both for you and your customers, has made a significant difference in your day-to-day operations. It sounds like our check-in process and the variety of reports available have been especially beneficial for you. We understand the importance of these features in making a business run smoothly and efficiently, and we're glad they're helping you give your best to your clients. We also acknowledge that diving into the owner/business side of things can be a bit overwhelming at first, especially with all the new terminology. But as you've noticed, it gets easier with time. To support you further, our Customer Solutions Team is always here to assist. Plus, we offer community-driven platforms like our Knowledge Base with instructional articles and our Community Forum where you can ask questions, view our product roadmap, and find more answers. You can explore these resources here: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Remember, our team at support@wellnessliving.com is just an email away whenever you need any assistance or have any queries. We're here to ensure that you continue to thrive in your business. Thank you once again for your kind words and for being a part of the WellnessLiving community. We're excited to continue supporting you in achieving your business dreams. Warm regards, Steven S. (Customer Advocate) ### 16. Wellness Living Streamlines my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about WellnessLiving?** I love that Wellness Living is super easy for me to set up anything I need (classes, products, services, store purchase options, appointments) and easy for my clients to use. I like the customized client notifications that help keep my clients accountable. **What do you dislike about WellnessLiving?** I wish that "add-on" features did not come at a significant additional price. Some of them are 50% or 80% of the monthly fee. **What problems is WellnessLiving solving and how is that benefiting you?** Time. It is saving me time by allowing me to automate my business and allowing clients to manage their accounts and schedules. **Official Response from The WellnessLiving Team:** > Hey Tanya, Thanks for the amazing review! It's awesome to hear that WellnessLiving has helped you spend less time on admin work, and enabled clients to make bookings and purchases on their own through the software. As they say, time is money, and with the right tools you are definitely saving on both. What's even more amazing is how simple a lot of these tools are. For instance, with the automated schedule reminders you only need to set them up once and then you can be sure clients are automatically being sent notifications with the details to their upcoming bookings. That helps cut down on the rate of no-shows which in turn, helps cut down on time spent by staff chasing down those customers and filling empty spaces on the calendar. The magic of WellnessLiving is in all the various little ways that you can use the software to boost your team's productivity and get so much more done with your day. Thank you for choosing WellnessLiving! Alli Y. (Customer Advocate) ### 17. No regrets **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about WellnessLiving?** The platform is easy to navigate. There is a lot to learn after making a switch but Wellness Living fills in the frustrating gaps with our old platform. The customer support team is patient, knowledgeable, and kind. **What do you dislike about WellnessLiving?** It's a lot to learn, but I wouldn't say I dislike anything. I dislike not getting to thank these people in person. I dislike not being able to sit around a table with food and drinks to show our gratitude. **Recommendations to others considering WellnessLiving:** TRUST. You will think it's too good to be true. You will know you are in good hands. **What problems is WellnessLiving solving and how is that benefiting you?** customer support, disorder, billing, tech. We were paying for services that weren't being handled timely or with care. We have been working hard to catch up after the covid shut down. We have been working hard to release our videos. This platform has already helped us reach customers and we are looking forward to releasing our videos! **Official Response from The WellnessLiving Team:** > Hey Nicole, Thanks for the AWESOME review! We often hear from our customers that WellnessLiving is pretty easy to use for both staff and clients alike. It's probably because our software is pretty new and also because we made ease-of-use a special priority (having come from some older platforms where that seems to have been more of a secondary consideration)! On behalf of Customer Support we'd like to say thanks for your boundless positivity and we can truly say that the feeling is mutual! At WellnessLiving we're all about putting our heart into everything we do because it helps us do a better job serving the businesses we work with every day and because we care about making a difference in the way businesses use software to grow and establish connections with their clients. We are really happy you are taking advantage of FitVID on-demand video at your studio to adapt into the post-COVID era and open new revenue streams, virtually! We're really glad to be working with you and we're looking forward to the next time you call or email Support. Thank you for being part of the WellnessLiving family! Aiden P. (Customer Advocate) ### 18. disappointing, stressful, not working, waste of time and nerves **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about WellnessLiving?** Despite initial excitement and authentic support for WellnessLiving, I was not able to enjoy anything **What do you dislike about WellnessLiving?** Despite my efforts and the intervention of their customer service on all tiers, including an expert, membership appointments were counted faulty, adding or subtracting clients' appointments at random. There was a mess with payments Undefined quotes were charged to clients at random. I lost a lot of time and nerves in the process. Keeping it short, the time I spent trying to crack this software as well as the stress it caused impaired my relationship with my team and clients, and burnout my passion to fitness. As a result, I closed my company and gave up pursuing a career in the fitness industry after 15 years of being a coach. Their data migration from your previous software is a joke. Avoid this software at all costs. **What problems is WellnessLiving solving and how is that benefiting you?** none **Official Response from The WellnessLiving Team:** > Hi, We're really sorry for your poor experience. Our mission at WellnessLiving is to provide the very best in business management software by focusing entirely on your success as our customer through features, pricing, and most importantly, support. We're grown to the company we are today by always listening to our customers and continuously working on improving wherever possible. I'd really like to get in touch to obtain more information about your experience so that I can help our company improve, and to make this wrong, a right. I sent you an email, if you could please respond or alternatively please call me on 1-888-668-7728 whenever you're available and I will personally see to it that this is fixed, right away. Natasha B. (Customer Advocate) ### 19. A good system **Rating:** 3.5/5.0 stars **Reviewed by:** Masha l. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2022 **What do you like best about WellnessLiving?** I’m happy I found WellnessLiving for my client management system for my business. The leadership team is super friendly (Canadians duh!) and helpful. Matt, my sales rep is always willing to help out, reach out to the support team and offer a helping Hand. I have lots of questions and they are always happy to help. PROs: Lots of great appointment types with various options for pricing and how they show up I love the reports feature where i can pull up weekly sales reports and staff pay outs Seamless payment processing through a 3rd party vendor, but I love working with them too. Payments come through fast and secure. Lots of payment options as well. Staff and client notifications are great! Having the app included is a great feature where the teachers can see client info, leave notes after sessions etc Love seeing all the client info, history, payments they made, sessions they had all in one place. It’s a huge time saver! The system itself is not as perfect as I want it to be for the type of mobile yoga business that I have but there are SOME workarounds that I’m willing to cope with. There is a HUGE learning curve and it’s not as intuitive as I hoped it would be. I had to do a LOT of trial and error and work with support. Bottom line, it’s a nice system with lots of improvement still to be made. But they are willing to make them and they listen to the feedback and slowly adding features, which is a plus. Overall I’m happy with the seamless way the portal works for client management and am grateful to have them. **What do you dislike about WellnessLiving?** CONs They have additional services within the portal, but you have to pay for each separately. For example, if you want to have zoom streaming directly from the portal, that’s an additional $20/month. New feature FORMS is also an additional cost. I think it should be a part of the software. Especially as something as basic as forms The emailing system is lacking in options and it’s hard to set up If you want to add a photo into your email, you need to go to an external site to add that photo. It’s just cumbersome with all these “work-arounds”. The google calendar integration is glitchy and is not a 2-way integration and doesn’t work in the way I want it to. **What problems is WellnessLiving solving and how is that benefiting you?** One place for all client info and staff managements **Official Response from The WellnessLiving Team:** > Hey Masha, Thank you for the review! We love helping Canadian businesses succeed at WellnessLiving with our all-in-one business management solution. We're totally committed to your success and we actually prefer to take the time to get to know your business so that we can provide you with the support and walk-throughs on how to best use our software for your needs. We're passionate about what we do and you can always count on our support, day in, day out. There are certainly a lot of features in WellnessLiving because it's designed to be an all-in-one solution for all your business needs, from payments to scheduling and more. We're sorry to hear that it wasn't easy learning to use everything, our interface is designed to be as intuitive and easy-to-use as possible but we understand the learning curve is different for everyone and we provide our level of extensive support so if you ever have a question or inquiry you can always get an answer, right away. Please see our Community Forum, we build out enhancements and new features into the software based on customer feedback and we'd love to hear your thoughts on how we can improve: https://community.wellnessliving.com/page/home/ Alli Y. (Customer Advocate) ### 20. WL Review **Rating:** 4.0/5.0 stars **Reviewed by:** Bob B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about WellnessLiving?** Ease of use and the pricing for the product. **What do you dislike about WellnessLiving?** Updates are a concern. Add on costs. Reporting is lacking. **What problems is WellnessLiving solving and how is that benefiting you?** WL is our CRM system and the heart of our business. It's an all in one solution. **Official Response from The WellnessLiving Team:** > Hey Bob, Thanks for the great review! We support thousands of businesses in so many different industries and our job is to make sure that your software is consistently easy for you and your clients to use. We're sorry to hear about some of the issues you've encountered lately. Unfortunately the last update release wasn't as smooth as we'd like and we're taking important measures to ensure the disruption doesn't occur again. Please also know that we are going full throttle to build feature requests coming from users such as yourself. Over these past few years alone we've added literally hundreds of individual features and enhancements, almost entirely coming from the customer request system with big examples such as Power Search, Message Center, auto-updating Client Groups among many, many others. We're continuing to move as fast as we can to build the amazing solutions being requested and I think you'll love to see what's in our coming updates! Steven H. (Customer Advocate) ### 21. ALL IN ONE! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarai E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about WellnessLiving?** Hand down the best CRM for my studio! I I highly recommend the branded app ! My favorite part about using Wellness Living is having our branded app. It gives character to our brand and brings value to our members. I looked into other apps and I wasn't quite convinced until I. sat down with Wellness Living for a demo. Every question I had was answered with a "yes- our system can provide that and yes to that too." I'm very happy with the service provided, specifically by Matt Barnes. He's quick to follow up and gives a detailed summary of what to expect while being onboarded. The onboarding team was great too - made the learning pretty easy and provided the links to our recorded onboarding meetings just incase we needed to go back an re visit a topic. The process in general was seamless-hassle free. I also love how the company is constantly looking to improve and provide the best features to its clients. Thank you for giving us the tool to make our studio be hassle free! **What do you dislike about WellnessLiving?** The only downside is the elevate app does not allow for management of our studio directly from the app. I have to log into our web account and it'd be nice to have it on the go on an app. **What problems is WellnessLiving solving and how is that benefiting you?** It saves us a lot of time! It allows us to focus on the important stuff like our members. It also keeps the member's questions at a minimum because everything they need is on our branded app. It allows us to manage the studio more effectively and efficiently. **Official Response from The WellnessLiving Team:** > Hey Sarai, Thank you for sharing that! WellnessLiving integrates everything from CRM to scheduling, online payments and more into one robust business management platform. In 2022 it’s crazy *not* to have an app and we love helping our customers take their business to the next level with their own custom branded apps! Having your clients download your app and see your studio brand on their phones is a really powerful way of building that connection to your clients so it’s like wherever they go, they’re taking a piece of your studio along with them. Features like push notifications, scheduling, and rewards increase engagement and help improve the client experience. As a company, we’re just completely focused on our customers and to that end, we’re totally dependent on our passionate team members to deliver an amazing experience to everyone we work with. Matt is a shining bright example of that whole energy that runs through our team and we’re really glad you enjoyed working with him. We're regularly adding new enhancements onto the app with our updates and our guiding voice is the feedback we receive from real businesses using our platform every day! We'd love to hear your thoughts on what we could do better and our Community Forum is the perfect place to do it, here's the link: https://community.wellnessliving.com/page/home/ We appreciate your kind words and we’re looking forward to helping your business grow, together! Thank you for choosing WellnessLiving. Steven H. (Customer Advocate) ### 22. Wellness Living gives you the tools to compete with the big dogs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about WellnessLiving?** Love that the software is easy to navigate, the help bar is actually helpful, customer support is available when you need it, they are friendly, efficient and always looking for ways to improve. So many awesome resources! **What do you dislike about WellnessLiving?** Before I met with a business advisor, I felt like there were so many tools I just didn't know I had or how to use them. **What problems is WellnessLiving solving and how is that benefiting you?** I wouldn't say they have any problems but they are always looking to make the system better. **Official Response from The WellnessLiving Team:** > Thanks for the amazing review! We believe in the power of positive reinforcement and when we focus on your success as a business, it helps us succeed too. Continuous learning and improvement is a never-ending process that allows us to build our software into a more robust product with every update and we've only been able to do it with the help of amazing customers such as yourself. It's easy to get lost in the specifics of individual features, but the overarching goal for us has always been to make business management software easier to use. That tends to make things more efficient, it eliminates headaches and it gives you more of your time back every day to focus on doing what you love and running your business. We're looking forward to much more continued growth, together! Natasha B. (Customer Advocate) ### 23. Top Notice Product & Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jane W. | Certified Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about WellnessLiving?** I use WellnessLiving daily to run my virtual group fitness business. It's easy for myself, and my coaches, to use, start classes, sign clients up, and manage attendance. Our clients are also able to download the Achieve App and VERY easily purchase a membership, book a class, redeem loyalty points and write reviews. I also have a booking widget on my website that looks great and enables easy booking on desktop. One of the best things about WellnessLiving is the customer service - from day 1. The onboarding was fun and customized for my specific needs and any questions I've had since joining have been answered by the support team extremely fast. As a business owner, this is very important! Highly recommend this software! **What do you dislike about WellnessLiving?** I think there is some room for improvement with the email customization. You are able to customize a template, but I do feel it could be improved. I still use emails and do find it very easy to choose who I want to email from my client list. **Recommendations to others considering WellnessLiving:** Do it. It's a no-brainer. I switched from Mindbody, and it was the best decision I made back in 2020. **What problems is WellnessLiving solving and how is that benefiting you?** I am able to manage my clients, view reports, see forecasted revenue, manage memberships, loyalty points, and online store. My clients can easily make purchases online, book classes, cancel classes. **Official Response from The WellnessLiving Team:** > Hi Jane, Thank you for the amazing review! At WellnessLiving we want to give you a 5-star experience from onboarding, to ease-of-use, to customer support - everything! Everything you need to run your business virtually is there when you sign in online or log into the app on your phone. The one thing you can count on in 2022 is that practically everyone's got a phone and we built a dedicated app to make it easier than ever for your clients to book classes, make purchases, receive notifications and stay connected to your business no matter where they are! Companies like Mindbody like to charge an arm and a leg for comparable software because they're used to being the only shop in town, so they keep upping their rates while acting like they're doing you a favor! WellnessLiving is here to give you an alternative solution at a far better value and with a support team passionate about what they do. Thank you for being part of the WellnessLiving family! Steven H. (Customer Advocate) ### 24. Best Decision for our Training Facility/Gym! **Rating:** 4.5/5.0 stars **Reviewed by:** Mairien L. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about WellnessLiving?** When I was first starting out, what attracted me was how simply wonderful and efficient the layout looks, the features like appointment booking, calendar, appointment reminders via email (and later we got SMS - which is amazing), I liked that I can still manage my gym members and training clients. There was LOTs of options to customize which made everything so much easier for me once I got in and started to play around with it. I LOVE that at a glance I can easily see how many sessions are left in training package which IS HUGE for us as we used to track attendance by paper! This played a large part in choosing WL! Our staff can also track their working hours at an ease and trainers can see their schedule on their own devices! My favorite thing about this software is the customer service is always great. They answer, guide you through any questions, and if you request a feature they will get it done within a few months!!! It's so interactive like if we're building the software together to our liking. I've added a ton of requests and they've completed almost all of them (some are more complex/take longer to create). Overall I've had a great experience with WL and I'm excited about how the software will look in a few years. It's ONE of a kind **What do you dislike about WellnessLiving?** I wish I can input data from before we integrated (as far as sessions attended / packages purchased like manually add a transaction that was dated in the past. As of right now, you can only do that during the onboarding process but it's limited to the client's most recent purchase. **What problems is WellnessLiving solving and how is that benefiting you?** Our old software -MIS- had all the gym management components but lacked hugely in tracking personal training sessions, creating appointments, and setting reminders. We wanted an all-in-one solution and we got exactly that with Wellness Living. **Official Response from The WellnessLiving Team:** > Hey Mairien, Thank you for your kind words. WellnessLiving is a software for businesses who want an all-in-one business management solution with one login, an elegant interface, and ease-of-use! All you need for full scheduling services is available to you, along with the ability to customize it to match your specific business needs! Everything from client management, online appointment booking, staff scheduling, automated reminders, reporting, and the list goes on! We've grown to where we are today thanks to our customers (yourself included), who have passionately guided us to adding the features that businesses need the most for their day-to-day and that enable them to get the most value out of our software. At WellnessLiving we put our heart into everything we do, and we're looking forward to our future working with your business, from software development to your next support call! Thanks again for the amazing review! Tony M. (Customer Advocate) ### 25. My business is up and running again **Rating:** 5.0/5.0 stars **Reviewed by:** WholyFit L. | Founder and Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about WellnessLiving?** The best feature in our cloud-gym management is being able to list a future class, getting a dedicated link, and being able to promote it ahead of time. People can sign up in advance, so the instructor knows which clients will attend that day. APP development was not painful, as was my expectation based on past fitness technologies I have tried for two decades. WellnessLiving earned my trust when we were up and running with a customized fitness APP in 2 weeks. The most significant impact the APP has made to my fitness and certification business is to allow our 100+ instructors to promote and manage their classes without global management from me as the owner. I like the name because it describes our brand well with the word, wellness and life. A lot of customization was necessary for our very unique offerings. The workflow Matt designed through much thought turned out to be smooth and simple in actual practice and is working out great. **What do you dislike about WellnessLiving?** I liked least getting an Apple Developer account for the first time. However, Amy, my WellnessLiving Achieve APP representative, walked me through each step, and we got it done. The custom picture on the Apple phone APP did not fit correctly, but we are working on that. **What problems is WellnessLiving solving and how is that benefiting you?** 1. The APP is so logical that instructors are now overcoming resistance to teaching online classes, some for the first time. Most instructors had lost their in-person group exercise classes during the Covid pandemic and were hesitant to learn new technologies for both online teaching and an APP too. But we are moving forward replacing in-person trainings with online tech. 2. The APP got rid of the struggle I have had in the past trying to track hundreds of group exercise classes on a spreadsheet that change regularly. **Official Response from The WellnessLiving Team:** > Hi Laura, Thank you for sharing your amazing experience. We are just so thankful to hear your because it is so central to our goal as a company, which is to make it easier to start, run and grow your business - even if that just means moving your business online! Our built -in automations handle so much of the day-to-day, and we added these specifically to save you time and make your life easier! What's great is that it's all on the cloud, so you know everything from attendance tracking, schedule updates - everything! - is kept synchronized in real-time, so there's no more need to spend time manually keeping track on a spreadsheet! Businesses often tell us their biggest surprise is how easy it was to set up their first online class, and our mobile app gives your instructors the power to easily run those virtual classes, on their own, no matter where they're located. We're super excited to be part of your story, and welcome to the WellnessLiving family! Natasha B. (Customer Advocate) ### 26. One Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about WellnessLiving?** The initial data migration went seamlessly. The software is easy to use and easy for our members to understand. They love the ease of the app and are more inclined to use it, because of how easy it is. The reporting is exactly what we needed and there are so many different reports that we utilize. Finally, when we have had a question on issue, the support team has been fantastic at responding quickly and providing a resolution. Our club is so happy to have made the switch. **What do you dislike about WellnessLiving?** The only thing we didn't like was with one of the sales reports. We prefer to see the money that we actually receive, not everything that was billed. Once we realized we had to go under the advanced settings, to change the report from accrual to cash sales, we were able to see what we wanted. **What problems is WellnessLiving solving and how is that benefiting you?** We haven't really encountered any issues with WellnessLiving. We are enjoying the product. The ease of the software makes things easier for sure. It is easier to complete reports that are important to our operations. **Official Response from The WellnessLiving Team:** > Hi Jill, Thank you for the amazing review! We are thrilled your data migration was a success and that WellnessLiving is helping you boost engagement with your clients! Switching softwares can definitely seem like a huge ordeal to any business owner but our onboarding specialists are pros at what they do, they help make the whole process a breeze and very quickly you start seeing the benefits of making the switch! Ease-of-use helps make it really easy for your employees and your clients to become accustomed to the new interface, although our Customer Support Team is keen on making sure you have all the support you need to be totally comfortable with the software. Every question or issue you need help with, we'll be there for you every step of the way. Again, thanks for your amazing review, and we are so thrilled our software and Customer Support Team have been able to make your life easier. Thank you for choosing WellnessLiving! Tony M. (Customer Advocate) ### 27. Wellness living review **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa C. | Freelance Writer and Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about WellnessLiving?** We switched to Wellness Living a few months ago and have been impressed with the service and the software. Although a robust system, it is logical and intuitive to use. **What do you dislike about WellnessLiving?** There are no substitute teacher options. **Recommendations to others considering WellnessLiving:** It is a fairly complex software, so make the most of the training opportunities. **What problems is WellnessLiving solving and how is that benefiting you?** confusion and inefficiency, app access for clients and teachers **Official Response from The WellnessLiving Team:** > Hey Lisa, Thanks for the great review! WellnessLiving is the software you can depend on to run your business, day in, day out. A lot of the other platforms out there are much simpler and designed to do just one or two things well, so as you grow your business or run into different situations you begin to get into the work-arounds or even having to start looking at alternative platforms to do what you need. We know that as a studio owner you're going to be running into these situations all the time so we put a lot of development work into fleshing out our features and developing a true all-in-one solution to help save you time and headaches down the road. It costs us more to do things this way but in the long run it helps us and our customers succeed. We understand that learning to navigate a new software can be difficult at times, so please do not hesitate to contact our support team for any assistance. Thank you for choosing WellnessLiving! Steven H. (Customer Advocate) ### 28. Wellness Living Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Leanne Z. | Business Owner/Fitness & Health Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about WellnessLiving?** Ease of use and the support of a Wellness Living Business Advisor. **What do you dislike about WellnessLiving?** When support is not timely with a response or help. **What problems is WellnessLiving solving and how is that benefiting you?** It helps me schedule classes and programs so that people can sign up for them! It keeps the business organized in many different ways, from clients to classes, to staff. **Official Response from The WellnessLiving Team:** > Hey Leanne, Thanks for the amazing review. I just want to start off by saying congratulations on nearing the 3 year mark and we're ecstatic to be the software provider of choice for your business. The pandemic was such an enormous hurdle for studios everywhere and as soon as we saw the writing on the wall we knew we had to act, so in the span of a few months we built out a full set of tools to take practically an entire studio from in-person to virtual. It's really great that you had your clients already making a habit of going into your branded app, which would've helped you seamlessly add FitVID on Demand to your service offerings with just a few clicks. You can't always control the world around you, but part of being a business owner is definitely that ability to adapt and continuously chase your vision through all of the obstacles that life throws at you. We feel lucky to be part of your vision and business, and we're always doing everything we can to give you the tools to get where you're aiming for. Thanks for choosing WellnessLiving! Christopher R. (Customer Advocate) ### 29. Streamlined Daily Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about WellnessLiving?** Love being able to do scheduling, billing, client management and staff management all in the same place. This system has allowed us to move to one system and streamline our daily operations. **What do you dislike about WellnessLiving?** There are a couple of small features that we would love to be added for the simple fact that they would tailor to our unique business. The most important thing is being able to add more than one trainer to each session. The reports are also lacking in some ways. We would love to be able to create custom reports. **What problems is WellnessLiving solving and how is that benefiting you?** We have noticed the benefits in the streamlining of our schedule and recurring billing and payments. Most systems within WellnessLiving are automated that we used to do manually before - saving lots of time and unecessary work! **Official Response from The WellnessLiving Team:** > Hey Serena, Thanks so much for the review! We're always ecstatic to hear what our customers have to say about our all-in-one platform, and based on this feedback, it allows us to vastly improve the software and its capabilities. At WellnessLiving, we're problem solvers, and that means we refine and tweak our software so we can deliver the best solution with the most dynamic features to help you better run your business. That's how it works. We hear what our customers need, and we give it to them. It's as simple as that! Are you interested in suggesting these enhancements? Visit our Community Forum (https://community.wellnessliving.com/) to request a new feature. Again, thank you for your great review, and remember, everything we do is for you, the customer. We look forward to delivering more of what you need in the future! Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate) ### 30. Intelligent Fitness **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey L. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about WellnessLiving?** We changed from Zenplanner to Wellness Living and we are very happy that we did. Wellness Living had the Virtual and On Demand features that we were looking for. Our on boarding process was seamless and anyone that I have spoken to was extremely helpful. Wellness Living is constantly updating and adding new features. They also provide video tutorials to review their monthly updates. I would highly recommend them to any fitness studio looking for a well priced easy to use gym software. **What do you dislike about WellnessLiving?** The Email Marketing section, need organization for templates, and automation that flow better. You had to go searching for your specific templates. There needs to be folders. **Recommendations to others considering WellnessLiving:** We changed from Zenplanner to Wellness Living and we are very happy that we did. Wellness Living had the Virtual and On Demand features that we were looking for. Our on boarding process was seamless and anyone that I have spoken to was extremely helpful. Wellness Living is constantly updating and adding new features. They also provide video tutorials to review their monthly updates. I would highly recommend them to any fitness studio looking for a well priced easy to use gym software. **What problems is WellnessLiving solving and how is that benefiting you?** The new text message center, is giving be better communication with me clients and added an additional way to market. **Official Response from The WellnessLiving Team:** > Hey Stacey, Thank you for your review! We are so happy to hear that you are pleased with your migration to WellnessLiving. Your success on our platform is very important to us and all of our efforts are focused on helping your business grow through the power of easy-to-use software! We added our FitVID and FitLIVE features to make it easier than ever to take your business virtual, so you could give your clients an ever-expanding level of service from the convenience of their mobile devices, no matter where they are. We know onboarding and migration is the scariest part of switching your software provider which is why we put so much effort into making that process the smoothest experience imaginable. Our onboarding team has the migration process down to a science and our dedicated reps. really like to use their experience and system knowledge to help you and your staff get totally comfortable with our software. We appreciate any and all feedback because this is the exact information we've used to grow into the company we are today. We added a Community Forum as a place for customers such as yourself to post the features you'd like to see added with our regular updates, and based on these requests we're actually building it out! Check it out, we'd love to get your feedback on there: https://community.wellnessliving.com/page/home/ We’re continuing to work on adding new features, enhancing the software and improving support because as our customer, you always come first. Thank you for choosing WellnessLiving! Sarah M. (Customer Advocate) ### 31. Wellness living makes it easy to provide virtual classes **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli S. | Owner **Reviewed Date:** September 06, 2022 **What do you like best about WellnessLiving?** Integration with zoom, Clara links for virtual sessions automatically sent to clients **What do you dislike about WellnessLiving?** Accounting takes several steps when it could be simplified to just one screen, one step. **What problems is WellnessLiving solving and how is that benefiting you?** Zoom links sent automatically to clients, reduces amount of time on my part **Official Response from The WellnessLiving Team:** > Hey Kelli, Thanks for the great review! It’s amazing to hear that it has been super easy and smooth for you to run your yoga classes virtually. Fortunately, the Zoom integration lets you put your classes online with just a few clicks and integrate seamlessly with the rest of the WellnessLiving interface. Studios everywhere are going virtual so it’s imperative that the system is simple and accessible, even for first time users. Thanks for choosing WellnessLiving! Alli Y. (Customer Advocate) ### 32. Could not ask for a better software partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth N. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about WellnessLiving?** Absolutely would give Wellness Living an 11/10 if I could! Software is solid, and the customer service is faultless! Always prompt and follow up is fantastic! Could not ask for a better software partner. **What do you dislike about WellnessLiving?** If there is a missing feature or an issue with the software the team at Wellness Living is always on hand to support. They add features, when needed and also consult their customers during the process so it serves us better. **What problems is WellnessLiving solving and how is that benefiting you?** Seemless virtual integration, payments, billing and customer management. **Official Response from The WellnessLiving Team:** > Hey Gareth, We feel really lucky to be working with your business and we appreciate you taking the time to write us a review. As our customer, your continued success is essential for ours, and partnership is definitely the right perspective to take for us to keep improving and providing better service with our software. Of course, it's not only about software but also the personal level of support that you can only get by talking with real people, who are there when you need them and knowledgeable enough to give you useful solutions when you're looking for help. It's really awesome to see that you've been an active participant on our Community Forum and we really appreciate it when you continue to share you honest feedback on which features or areas of the software you'd like to see enhanced! Thanks again for being such an active member of the WellnessLiving community and we're really glad to hear you've had a positive experience. Alli Y. (Customer Advocate) ### 33. Wellness Living Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Founder/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2022 **What do you like best about WellnessLiving?** I have enjoyed my experience with WellnessLiving and so have my students. It's easy to use, functional and has supported me to run my business smoothly. I also really love their app! **What do you dislike about WellnessLiving?** The onboarding process could be more simple and less time consuming! **What problems is WellnessLiving solving and how is that benefiting you?** I am solving problems with my own time mgmt. It's helpful for me to have so I don't have to hire an admin assistant. **Official Response from The WellnessLiving Team:** > Hey Jessica, Thank you for writing us a review! We believe everyone should have access to a quality business management platform at an affordable rate, and that's what we're here to provide! It's focusing on the simple stuff that has allowed us to succeed, and our powerful features combined with an interface that's really easy to use has helped many businesses like yours succeed as well. Starting out as a small company has given us a great perspective on why the focus on simplicity, affordability and customer support is just so important to build a successful partnership with our customers, and the other guys (like Mindbody) lose sight of that sometimes. We don't just see our customers as dollar signs, we view it as a long-term partnership with every business on our platform and what makes us happiest is when our customers are so happy that they even refer their friends, family and colleagues to join the WellnessLiving family. Thanks again for the review! Steven H. (Customer Advocate) ### 34. Switching to WellnessLiving meant bringing "Wellness" to our business **Rating:** 5.0/5.0 stars **Reviewed by:** Meg N. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about WellnessLiving?** This software is not only very user friendly for all users, from business owner to clients, it is a fraction of the cost of our old software program. And it has all the same bells and whistles! **What do you dislike about WellnessLiving?** Our studio decided to go completely virtual due to the pandemic and have remained so since March 2020. Because of this, one of the features that appealed to us that WellnessLiving offered was the ability to have an On Demand video library option for our clients who can't always take our virtual classses. We love this feature, however some clients have said the videos are very small on the screen. **What problems is WellnessLiving solving and how is that benefiting you?** With the switch to WellnessLiving we were able to cut our overhead costs considerably. We also like the layout of the WellnessLiving platform so much more than our old software. Another awesome bonus is WellnessLiving's Tech Support team is like none other. If they don't have an immediate solution/answer for your issue, they will find it and follow up. No long waits to speak to a live person. If you leave a message they will call you back! **Official Response from The WellnessLiving Team:** > Hey Meg, Thank you for taking out time to leave us such a fantastic review. We train our agents to be patient and to pay a lot of attention to detail because we want to be absolutely sure that your migration goes smoothly and also to make you feel right at home as you learn to use our platform. We're always adding new features into the software but as soon as the pandemic hit we went full throttle to introduce virtual services, on-demand video and a ton of other great stuff to help businesses adapt during these difficult times. WellnessLiving was actually started as a solution for small studios looking to get away from Mindbody's high prices, and we are glad you like our affordable pricing without cutting back on the key features you're using everyday. Our agents love what they do and we truly enjoy helping businesses succeed on WellnessLiving. After all, your success is our success! Thanks again for the amazing review! Jayden A. (Customer Advocate) ### 35. WellnessLIving is solid **Rating:** 5.0/5.0 stars **Reviewed by:** J J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about WellnessLiving?** It's user friendly both on back end and front end. It's a good booking and buying software. **What do you dislike about WellnessLiving?** Sometimes tech support takes a while to fix issues. **What problems is WellnessLiving solving and how is that benefiting you?** Scheduling classes and booking **Official Response from The WellnessLiving Team:** > Hey J.J., Thank you so much for choosing WellnessLiving and taking the time to share your positive feedback with us! We're delighted to hear that you find our platform user-friendly both for you and your clients. Making scheduling and booking easy is at the heart of what we do, and we're thrilled that it's been benefiting your business. We appreciate your valuable input about tech support response times. Your feedback is essential for us to improve, and we want to assure you that we're constantly working on enhancing our support services. To ensure a more efficient resolution of any issues you may encounter, we're available through multiple platforms like phone, email, our Community Forum, and our Knowledge Base. You can always count on us to be there for you and resolve any concerns promptly. Here are the links to our community-driven platforms below: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever need assistance or have any questions in the future, please don't hesitate to reach out to our dedicated Customer Solutions Team at support@wellnessliving.com. We're here to help in any way we can. Thank you once again for your fantastic review, J.J.! We look forward to continuing to support your business and being your partner in success. Warm regards, Anthony J. (Customer Advocate) ### 36. I love this software! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn M. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about WellnessLiving?** I love the ease of use. I was so scared to launch my business online and Wellness Living has made it SO easy and took my fear right out of it. Being able to upload videos for my clients to complete on their own, with my scheduled program is huge for me. It gives them so much more for their money. I also love that there is an app for them to easily join their virtual sessions and see their calendar. It also makes it so easy for me to track my payments, reschedule clients and not to mention booking appointments and processing transactions is super easy! **What do you dislike about WellnessLiving?** There is only one thing I don't like, and that's my inability to see what videos are in specific video categories for each client. Each one of my clients has their own "Category" folder, it would be nice if I could open them on my back end and see exactly what is in each folder when I switch up my programming. **Recommendations to others considering WellnessLiving:** I would definitely recommend using Wellness Living. The system is so easy to use, and the customer support is amazing! **What problems is WellnessLiving solving and how is that benefiting you?** Overall I am completely happy with this product. It makes it so easy to run my business. It takes out all of the stress! **Official Response from The WellnessLiving Team:** > Hey Jennifer, Thanks so much for sharing your positive experience! COVID has flipped the script for fitness studios worldwide and we've helped thousands of business owners such as yourself make the move to virtual, stress-free! Our intuitive online interface and mobile apps allow you to run your business from behind your computer or on your phone and with the simplest of setup, the built-in automations take so much off of your shoulders! From on-demand videos, online scheduling, automated reminders, payments, client management - the list goes on - WellnessLiving enables you to provide that full service experience that your clients will love and keep them coming back for more! We also love to work with our customers to help with software inquiries and find solutions, and we'd love to hear from you on our Community Forum as to the inquiry with video categories on client profiles - maybe this is something we can help with! Thanks again for the kind words! Sarah M. (Customer Advocate) ### 37. AVOID AT ALL COSTS **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about WellnessLiving?** Neither my team, my clients, nor myself found a single thing about this software that we liked. We found it to be cumbersome and difficult to accomplish even basic tasks, despite its wildly expensive price tag. **What do you dislike about WellnessLiving?** There is plenty to dislike. The price is significantly higher than similar products, and there is no customer service. My clients, my staff, and I had trouble doing even basic tasks within the app, like scheduling. It is an obtuse app that is more trouble than it's worth. **Recommendations to others considering WellnessLiving:** Do yourself a favor and avoid this software and the company behind it. You'll save a lot of money, and can find better options for less. **What problems is WellnessLiving solving and how is that benefiting you?** The company itself is a nightmare. They make it impossible to cancel your account with them, have zero customer service, and are wildly unethical. I wrote a negative review about them, and they attempted to bribe me into removing it, and once I declined, they switched to threatening me with extra fees if I didn't remove the review. Avoid this company at all costs. **Official Response from The WellnessLiving Team:** > To the reader of this review: This is not a real customer. We have been totally unsuccessful in our attempts to find this business and have conducted an exhaustive search of our records for anyone reporting these issues, with no luck. The claims made in this review are completely untrue and we would never threaten or attempt to 'bribe' our customers in regard to an online review, or any other matter. As G2 guidelines do not appear to be violated we have no further recourse with this fake review. ### 38. WellnessLiving is a great all inclusive software **Rating:** 5.0/5.0 stars **Reviewed by:** Katie M. | President and owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about WellnessLiving?** I like that all the features I need to run my business are included in the software - it makes things much more simple for me. **What do you dislike about WellnessLiving?** There isn't much I dislike. I would like API integration so it works smoother on my website. Sometimes there are too many steps for my clients, and they end up just calling me. **What problems is WellnessLiving solving and how is that benefiting you?** I've had a couple minor issues with account logins for clients. I've loved the marketing and notification benefits. I enjoy the rewards program and the ease of scheduling. **Official Response from The WellnessLiving Team:** > Hi Katie, Awesome review! We really appreciate it! We may get customers that come to our platform because of the affordability, but they truly become part of the WellnessLiving family when they experience how easy and convenient it is to use our all-in-one platform. From our free mobile apps, marketing and notifications, booking and payment tools, and much, much more, we make it simple to manage and grow your business better than any other software! We also appreciate everything you said about our customer support team. Our customer service reps are simply the best in the business. We go above and beyond and train your staff to make sure you're completely comfortable with the software. Every problem you need help with, we'll be there for you every step of the way! Again, thank you for the review and whenever you have a question or concern, don't hesitate to reach out! Natasha B. (Customer Advocate) ### 39. Easy to use! Great Customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna S. | General Manager **Reviewed Date:** June 08, 2022 **What do you like best about WellnessLiving?** The software is very user friendly and customer service is always there when I need them **What do you dislike about WellnessLiving?** I have not really found a downside yet. Once when they did an update there was a delay in service, but it was rectified quickly. **What problems is WellnessLiving solving and how is that benefiting you?** All in one software that helps with scheduling , payroll, point of sale and on-line sales and booking. **Official Response from The WellnessLiving Team:** > Hey Donna, Thank you for the amazing review! There are a lot of software options on the market, each with their own strengths and weaknesses, but what we've found is that many do just one or two things well, and as you grow your business you have to start searching for different add-ons and tools to make it work for your needs. You then have a patchwork of different logins, usually there are additional costs, and then there's the challenge of getting support if you ever have an issue. At WellnessLiving we make it a point to package everything you need into a simple, all-in-one solution so that we're the last software you'll ever need. Robust feature set? Check. Easy-to-use? Check. A++ Customer service? Check. Our mission is to help you save time and to help make your life easier through software, and we really appreciate your kind words. Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate) ### 40. Five Stars for the whole Wellness Living crew! **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy R. | Studio Owner **Reviewed Date:** May 28, 2022 **What do you like best about WellnessLiving?** The sales + marketing automations have improved my client acquisition + retention numbers. And the tech support team is so helpful. Compared to other products, WL is priced small-business friendly. **What do you dislike about WellnessLiving?** I'd love an easy-access way to copy the link for direct booking events. **What problems is WellnessLiving solving and how is that benefiting you?** Wellness Living has upgraded + improved its product over the year I've been a customer. The improvements have streamlined my work. **Official Response from The WellnessLiving Team:** > Hey Tracy, Wow! Thank you for the exceptional review! We are delighted that your experience with us has gone so well since the day you became a part of the WellnessLiving family. All our team members across our various departments are excited to be part of your journey and to help support you at every step of the way. As a company, we're passionate about giving boutique fitness studios everywhere access to the same powerful tools big businesses use to grow revenue and retain their clients, all through the power of simple-to-use automations that allow you to seamlessly manage your day-to-day and to make sales in your sleep. FitVID On-Demand video is another benefit that many of our most successful customers such as yourself have used to add huge value to client packages, which certainly helps boost auto-renewals on your most valuable and loyal group of members. We're very thankful to be working with you and we're looking forward to speaking again soon! Jack T. (Customer Advocate) ### 41. WellnessLiving highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Wil P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about WellnessLiving?** Easy to train employees on POS and book events. Clients love the app **What do you dislike about WellnessLiving?** It can be tricky for parents to sign waives for their kids. It is easy once they know-how, but sometimes clients need support. **Recommendations to others considering WellnessLiving:** Great product. Offers a wealth of opportunities for staff and marketing growth. **What problems is WellnessLiving solving and how is that benefiting you?** Benefits have been to reach a wider audience. **Official Response from The WellnessLiving Team:** > Hey Wil, Thank you for the awesome review, the 5-star rating really means a lot to us. There is a lot of customization available in WellnessLiving and we've continued to expand on these types of options because we work with businesses across an extremely diverse set of industries and it's crucial that every studio, facility and climbing gym has the tools they need to succeed. The built-in marketing suite is great for bringing more clients through the door and push notifications are really popular because they give you a way to reach clients who have unsubscribed to emails (all too common these days). Simplicity is also a really important factor and we're glad to hear you had an easy time training your staff on the software. Because you have some feedback about waiver signature, I'd like to direct you to our Community Forum (https://community.wellnessliving.com/page/home/). We actually add new features into WellnessLiving using customer requests on the Forum and it's really important to us that you make your voice heard! Thanks again for the great review! Jack T. (Customer Advocate) ### 42. WellnessLiving Works! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about WellnessLiving?** I've been using WellnessLiving for a little over a year now and everything has been going great so far. My launch went great; I've liked all the improvements over the past year, and whenever I have a question it's always easy to contact support or get help in general. Overall it's been a great help for my fitness business! **What do you dislike about WellnessLiving?** So far everything has been going well, no complaints. **What problems is WellnessLiving solving and how is that benefiting you?** It helps me manage my business, process payments, scheduling, run online classes with zoom integration, everything a fitness business management software should. **Official Response from The WellnessLiving Team:** > Hey Stephan, Thank you for the great review! We're glad to hear things have been going great for you since making the switch to WellnessLiving. We're always here for you if you have any questions, need help with the software or even if you're just looking for tips on how to best make use of WellnessLiving for your business. We appreciate your feedback as to the new features and improvements you'd like to see added, that's what we use to guide us on what we build next! We're grateful to be working with your business and we look forward to serving you in the years to come! Thanks again for the review! Steven H. (Customer Advocate) ### 43. Great software with great functionalities **Rating:** 5.0/5.0 stars **Reviewed by:** Sascha W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about WellnessLiving?** The software is easy to use and navigate through. Setup is very intuitive and changes can be done quickly if needed. What we like the most is the integration into our website and the different apps that we can use - either for our staff or our clients. Overall, the process from the first demo to now having the software in use for almost a year was very easy. This is in parts thanks to the functionality but also because of a great support team at WL. **What do you dislike about WellnessLiving?** The only thing that is not ideal is that there is no integration with another (cheaper) payment provider available. Other than that, the software is excellent. **What problems is WellnessLiving solving and how is that benefiting you?** We use the software for scheduling, membership management, direct marketing, payment processing - basically for everything we need. **Official Response from The WellnessLiving Team:** > Hey Sascha, Thank you for the positive words. Your experience means everything to us and we are delighted you are happy with the switch to WellnessLiving! Businesses love the powerful mobile apps and features like the integrated website widgets. It's just so important that it is really easy for your clients to access your business online or on their phones and likewise for your staff to take care of them, wherever they may be. Few staff have the opportunity to stand by the computer all day, and having that mobile app is so great as it enables your team members to stay connected while on the go. We really appreciate positive feedback like yours as this is what has helped us improve over the years and we would love to hear from you on our Community Forum if there's anything you'd like to see added or changed in the software. Here's the link: https://community.wellnessliving.com/page/home/ Thanks again for the great review! Brian S. (Customer Advocate) ### 44. Good Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about WellnessLiving?** Being able to book clients indefinitely in a weekly spot without having them pay is very helpful in scheduling special events for the future. It's also good to see if people have paid or not, or if there are any outstanding notes on their client file - directly on the appointment. **What do you dislike about WellnessLiving?** I've had a few hiccups with the auto-renew feature on session packages, including early renewals and application of new packages to strange dates (rather than consecutive upcoming dates). However, when I brought this up to our account manager, he was very quick to get us in touch with support to solve the problem. **What problems is WellnessLiving solving and how is that benefiting you?** A lot of admin has been automated (autorenewing packages, renewal reminders, etc.) THe customer service has also been excellent - quick replies and helpful/friendly staff. **Official Response from The WellnessLiving Team:** > Hey Shelby, Thank you for taking the time to write us this awesome review! When we say all-in-one we mean it, and WellnessLiving has the depth and functionality you need to manage your business with ease. From scheduling to payments to reporting and beyond, you'll get all the bells and whistles you'd expect from a premium software service but at a budget price! It's not easy running a business but WellnessLiving support makes it easy to find answers, get software help and to obtain knowledgeable reassurance at a moment's notice. Our customer care representatives are enthusiastic to help each business we work with and they're keen on making your experience a great one. Thank you for being part of the WellnessLiving family! Tony M. (Customer Advocate) ### 45. Fast and Friendly service, very fair prices **Rating:** 5.0/5.0 stars **Reviewed by:** JR R. | Gym Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about WellnessLiving?** WellnessLiving is alot cheaper than MindBody and the Onboarding experience was seamless / easier than expected, very user friendly, even for gym owners :-) !!!! **What do you dislike about WellnessLiving?** not much, they pretty much thought of everything !!!! :-) **What problems is WellnessLiving solving and how is that benefiting you?** I almost save on one or 2 employees cause it's a secretary for booking appointments, does marketing and does sales also for us !!!! **Official Response from The WellnessLiving Team:** > Hi JR., Thank you for your review! WellnessLiving is the premier software solution for any fitness studio looking at alternatives to Mindbody. Who doesn't love it when software is easier to use AND cheaper?! Our customers love our lower rates but it's in the time savings that you really start getting more of your money back. It's easy to overlook 15 min of time savings every day but over the course of a week that's almost 2 hours LESS that you're spending on admin and 2 hours MORE that you and your staff can spend on what really matters! Life is easier when you have automations working for you 24/7 for things like automated reminders, online booking, marketing and more, and our customer support team helps make setup a breeze, even for non-tech users. Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate) ### 46. Glad I made the switch **Rating:** 5.0/5.0 stars **Reviewed by:** Lucie B. | Owner/Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2020 **What do you like best about WellnessLiving?** I made the switch to Wellness Living from the big empire that had a monopoly on fitness booking about a year and a half ago. It was a seamless transition and I have been so pleased with how responsive and flexible this system. Unlike my previous provider, Wellness Living values and supports small businesses like mine! **What do you dislike about WellnessLiving?** Honestly, any issues I have had I have made a request and they have made an upgrade. **What problems is WellnessLiving solving and how is that benefiting you?** It is easy for my students to use and has grown with our studio as we have grown and added features. **Official Response from The WellnessLiving Team:** > Hey Lucie, Thank you for the great 5-star review! We love to hear how our customers switched over, currently use the software. and how it benefits them—this helps us improve the platform and make it even better! We’re excited your transition to WellnessLiving was smooth and you’ve been able to learn the flexibility of our amazing features to help grow your small business. Our next-level features make it easy to manage your day-to-day tasks, improve the client experience, and streamline your studio. For instance, our automated marketing tools let you target clients, promote your classes, and remind clients when it’s time to renew their memberships. We also make it easy for your clients to book classes, make purchases, and manage their accounts right from their mobile devices using the Achieve Client App. Everything we do is all about supporting your business, and remember, whenever you have a question, our Customer Support Team is just a call away. Again, thank you for the review, and as you continue to grow your business, we’ll be there! Thank you for choosing WellnessLiving! - Natasha B. (WellnessLiving Customer Advocate) ### 47. Glitchy and won’t refund **Rating:** 0.0/5.0 stars **Reviewed by:** Marcos M. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about WellnessLiving?** Nice interface but useless software with little qualified support **What do you dislike about WellnessLiving?** We were sold by a rep the idea of moving our booking platform over to Wellness Living on all false promises that the app was capable and that if it wasn't, we'd get a full refund for the over 3.5k we paid for a years subscription. When we actually transitioned across to the software it had endlessly glitchy. Eg - we require a credit card when taking a booking however that feature didn't work so was told by the support team that they weren't sure why and the only option was to go through every one of the 30 appointments choices we have and de activate it. Seems like a pretty basic feature to have working for a booking platform and an example of one of many things that came up all within the first few weeks of using. At the beginning of this process, was also told by the sales rep that if the program wasn't right for us after testing it out we'd get a full refund. Well we asked for this after a few weeks from start date, due to all above glitches and now over a month later we're still trying to chase them up with them refusing to pay the full amount instead trying to charge us for early cancellation fees + account set up fees. Don't waste your time with these guys. **Recommendations to others considering WellnessLiving:** Don't waste your time with this. It's glitchy, lacks qualified support when there is issues and hard to deal with admin for getting refunds. **What problems is WellnessLiving solving and how is that benefiting you?** Not much. Stopped software as it didn't meet basic needs **Official Response from The WellnessLiving Team:** > Hey Marcos, We're shocked to hear of this! Our platform supports thousands of businesses that use the mobile app everyday and we have 24/7 support available specifically so that we can help you with any issues, as soon as they happen. From what I see on our status board the system is fully operational and I'm almost certain this is just a matter of configuring your settings differently. We've gotten to where we are today by providing the best possible all-in-one business management platform, honed by years of intricate user feedback, and backing it up with an industry-leading support team. Even at the sign-on stage our product specialists follow an extensive process to make sure your business is a right fit for WellnessLiving, and we would never break a promise made to you by anyone on our team. I'm not sure if there was a miscommunication or some other issue at play here but we stand by our product and we'll do whatever it takes to resolve this to your satisfaction. We are investigating everything that happened with your account, I also sent you an email so if you could please respond or alternatively, call me on 1-888-668-7728, ask for me personally and I'll see to it that we make things right. Brian S. (Customer Advocate) ### 48. NeverStopMoving365 **Rating:** 5.0/5.0 stars **Reviewed by:** Christina C. | Life Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about WellnessLiving?** We use the white label app service and are blown away! Highly recc. This platform and their product specialists. Our customers give nothing but rave reviews and it has organically grown our business beyond our wildest dreams. **What do you dislike about WellnessLiving?** No complaints to date, just wiaitng for the quick books integration to release. **Recommendations to others considering WellnessLiving:** If you want user friendly for you in back office and cients then go with this software! **What problems is WellnessLiving solving and how is that benefiting you?** WellnessLiving does EVERYTHING. Scheduling, Invoicing/Billing, Pay Rates for staff, Client/Membership management, EMAILS etc. ! **Official Response from The WellnessLiving Team:** > Hey Christina, Thanks so much for taking the time to leave your incredible review. We're thrilled that you and your clients have had such awesome experiences with our custom branded app and we'll continue to provide you with the best tools for running your business. From our mobile apps for staff and clients, booking and payment tools, next-level virtual options, and an automated marketing suite, we make it simple to manage and grow your business better than any other software! Our teams are so proud to help awesome businesses like yours and we are over the moon to know that you love working with us, too. After all, it's why we do this! Thank you for choosing WellnessLiving! Brian S. (Customer Advocate) ### 49. Great customer service!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about WellnessLiving?** The customer service is excellent! The use of the software is very user-friendly. They provide many options to help effectively manage your businenss. **What do you dislike about WellnessLiving?** I'd love a chat box for help rather than using the search bar. **What problems is WellnessLiving solving and how is that benefiting you?** Whenever I have an issue, the customer service team eagerly helps solve the problem. There are so many more options I still need to explore to help grow my business. **Official Response from The WellnessLiving Team:** > Hey Shannon, We're very glad that your migration to WellnessLiving was a success and you can count on our support team to help keep it that way! Nobody is going to be a software expert from day 1 and our passionate reps. are always here for you if there's a question you need quickly answered or even if you'd like personalized guidance on the exact feature set up you need. We like to make things easy for you so you can spend more time in your business and less time fiddling with the software. One thing we like to do differently than our bigger competitors (cough, cough, Mindbody) is we really like to listen to our customers and even add popular suggestions brought to us by customers such as yourself. Although I don't know if we're currently working on adding a live chat button it sounds like a great idea and we'd love to get your feedback on our Community Forum, here's the link: https://community.wellnessliving.com/page/home/ Thanks again! Aiden P. (Customer Advocate) ### 50. Best Business Decision I made **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn D. | Owner | Yoga Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about WellnessLiving?** The branded app is amazing! So easy for clients. Customer service is spot on and incredible - Steve was always a huge help to me. **What do you dislike about WellnessLiving?** Didn't connect with Quickbooks. Clients could not buy a pro-rated auto draft membership. I had to manually do it. **Recommendations to others considering WellnessLiving:** If you're on the fence, schedule a demo. I was nervous to move my yoga studio from what we knew and the industry standard of MindBody, but it was the BEST decision I made for my company **What problems is WellnessLiving solving and how is that benefiting you?** Client registration, scheduling, client communication, payment and client info updates. Better value **Official Response from The WellnessLiving Team:** > Hey Shawn, We appreciate your review, it really means a lot to us! Naturally, we love talking about our custom branded app but it's just so great to hear how well it's worked out for you and your clients. At the end of the day it's all about the user experience, and we like to make things simple and easy so that your clients love using the app and keep coming through your door, be it in-person or virtually! You mentioned some great points with potential enhancements to the software and with those I can agree with you 100%. Importantly, we listen to feedback like this because we use it to help us determine what to add in our next updates. If there's one thing we'd like to distinguish us from our competitors, it's that we truly care about the businesses using our software. Be it in data migration, support, engineering, you name it - we're passionate about what we do and your satisfaction is always our highest priority. Thank you for choosing WellnessLiving! Tony M. (Customer Advocate) ## WellnessLiving Discussions - [What does Wellnessliving do?](https://www.g2.com/discussions/what-does-wellnessliving-do) - 1 comment - [Does wellness living have an app?](https://www.g2.com/discussions/does-wellness-living-have-an-app) - 2 comments - [How much does Wellness living software cost?](https://www.g2.com/discussions/how-much-does-wellness-living-software-cost) - 1 comment - [View WellnessLiving pricing details and edition comparison](https://www.g2.com/products/wellnessliving/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+00%3A18%3A16+-0500&secure%5Bsession_id%5D=eb49c178-5646-4478-b28d-8fbe7cff247d&secure%5Btoken%5D=f86e638fa55b014b9ee7ed1a25978880fd42d6ea3563a086ccd29bd5278d9bec&format=llm_user) ## WellnessLiving Integrations - [Mindbody](https://www.g2.com/products/mindbody/reviews) - [Nutriadmin](https://www.g2.com/products/nutriadmin/reviews) ## WellnessLiving Features **Class Management** - Class Scheduling - Belt Tracking - Attendance Tracking **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Administration** - Student Database - Online Portal - Payments - Communication Tools - Marketing Tools **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Personalization** - Branding - Links **Client Manangement** - Personalization - Mobile App - Student Profiles **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Membership - Gym Management** - Contract Creation - Online Member Portal - Performance Tracking - Marketing Tools ## Top WellnessLiving Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (501 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Zen Planner](https://www.g2.com/products/zen-planner/reviews) - 4.2/5.0 (103 reviews)