--- title: WellnessLiving Reviews meta_title: 'WellnessLiving Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 197 reviews by the users' company size, role or industry to find out how WellnessLiving works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 197 scale: '5' date_modified: '2026-07-17' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # WellnessLiving Reviews **Vendor:** WellnessLiving Systems **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 197 ## About WellnessLiving WellnessLiving is the fastest-growing, all-in-one business management software for the fitness and wellness industry. Trusted by over 5,000 business owners and more than 15 million users worldwide, WellnessLiving is the only software you need to manage and grow your business. It's affordable, reliable, easy to use, and offers all the tools and mobile apps you need to attract, convert, and retain more clients. ## WellnessLiving Pros & Cons **What users like:** - Users value the **ease of use** of WellnessLiving, appreciating its all-in-one platform that simplifies business operations. (40 reviews) - Users praise the **great and fast customer support** from WellnessLiving, always available to assist with tech inquiries. (36 reviews) - Users praise the **great and fast customer service** of WellnessLiving, appreciating their constant availability and support. (30 reviews) - Users appreciate the **user-friendly interface** of WellnessLiving, making business management efficient and straightforward. (18 reviews) - Users value the **organized client management** of WellnessLiving, streamlining business operations effectively and efficiently. (14 reviews) - Users appreciate the **all-in-one platform** of WellnessLiving, enjoying seamless client management and excellent customer support. (14 reviews) - Easy Setup (12 reviews) - Users value the **customization options** in WellnessLiving, enhancing their experience and meeting specific needs effectively. (11 reviews) - Setup Ease (11 reviews) - Booking Ease (10 reviews) **What users dislike:** - Users find the **missing features** in reporting and invoicing limiting, affecting their operational efficiency. (8 reviews) - Users express frustration with **poor customer support** , noting slow response times and difficulty getting assistance when needed. (7 reviews) - Users find **feature issues** challenging, requiring tech-savvy support for setup and integration complications with other tools. (6 reviews) - Users find the **steep learning curve** daunting, as the platform's extensive features can be overwhelming to navigate. (6 reviews) - Users experience **update issues** that can delay functionality across platforms, impacting overall usability at times. (6 reviews) - Complexity (5 reviews) - Limited Customization (5 reviews) - Users often face **payment issues** and find membership freezes challenging, despite helpful support navigating complexities. (5 reviews) - Users express frustration with the **poor support** of WellnessLiving, noting delays and lack of direct communication options. (5 reviews) - Poor Usability (5 reviews) ## WellnessLiving Reviews ### 1. Game Changing! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis O. | Strength Coach, Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about WellnessLiving?** User friendly (Customer POV) Tech Support Customizable **What do you dislike about WellnessLiving?** Can't think of much.Better integration options for acccouting. **What problems is WellnessLiving solving and how is that benefiting you?** Any time we have issues or suggestions, we are able to escalate and their tech team more often than not, implements it. Currently the Quickbooks intergration isnt the right fit for our buisness, but we hope that WellnessLiving will have something to offer us soon which would help with accounting/book keping **Official Response from The WellnessLiving Team:** > Hi Alexis, Thank you for your amazing review and for trusting WellnessLiving! We’re thrilled to hear that our platform has been a game-changer for your business, helping you optimize operations while providing a user-friendly experience for your diverse clientele. It’s also great to know that our tech support team has been there whenever you needed them, your success is our priority! We appreciate your feedback on the staff app and browser consistency. We’re always working to improve our platform, and insights like yours help us refine the experience for businesses like yours. Thanks again for your support and recommendation! If you ever need assistance, our 24/7 team is always here and reachable at support@wellnessliving.com. Best regards, Benjamin K. ### 2. Happy customer **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about WellnessLiving?** I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and simple and the customer service is thorough. **What do you dislike about WellnessLiving?** The price went up and sometimes it's challenging to freeze memberships **What problems is WellnessLiving solving and how is that benefiting you?** Booking clients and managing accounts **Official Response from The WellnessLiving Team:** > Hi Melissa, thank you for your wonderful review! We’re so happy to hear that WellnessLiving has been a great fit for your boutique yoga studio and that you appreciate the platform’s clarity and simplicity. It’s also great to know that our customer service team has been thorough and supportive whenever you’ve needed assistance. We understand that price adjustments can be challenging, and we truly appreciate your understanding. Our goal is always to provide exceptional value by continuously enhancing the platform with new features and improvements that help your business thrive. As you may know, our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. ### 3. One of better values for the cost **Rating:** 4.0/5.0 stars **Reviewed by:** sarah s. | Yoga Instructor, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about WellnessLiving?** Gordon in customer service is wonderful. Of all the software I've tried, WL is the most user-friendly for my staff. I appreciate the Elevate App a lot. **What do you dislike about WellnessLiving?** I don't like Paragon or Security Metrics. I with WL would switch to Stripe **What problems is WellnessLiving solving and how is that benefiting you?** Class and treatment bookings, reporting , payroll, online booking, room management **Official Response from The WellnessLiving Team:** > Hi Sarah, Thank you for sharing your experience with WellnessLiving! We’re happy to hear that you’ve found our software to be user-friendly and customizable to your business needs. It’s great to know that once the setup was complete, your workflow became smooth and efficient—our goal is always to provide a system that grows with your business! We also appreciate your kind words about our team’s support and continuous improvements. Our AI chat was designed to provide instant answers, and we’re glad it’s been helpful in your day-to-day operations. We understand your concerns regarding payment processing. While Paragon and SecurityMetrics are our current partners, we’re always exploring ways to enhance our system, and your feedback is valuable. We’ll be sure to pass your comments along to our team. If you ever need further assistance, our 24/7 support team is here for you at support@wellnessliving.com. Best regards, Benjamin K. ### 4. Wellness Living is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Abby R. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about WellnessLiving?** It is such a great tool for my business! **What do you dislike about WellnessLiving?** Clients not being able to see how many classes they have taken. **What problems is WellnessLiving solving and how is that benefiting you?** It helps my run my entire business! **Official Response from The WellnessLiving Team:** > Hi Abby, thank you so much for your kind words and for sharing your experience with WellnessLiving! We’re glad to hear that our platform has been a valuable tool for your business and that our support team has been able to assist you whenever needed. Helping studios like yours thrive is what we’re all about! We also appreciate your feedback regarding client access to their class history. Your insights are invaluable, and we understand how beneficial this feature would be. We’ll be sure to pass this along to our team for consideration as we continue to improve our platform. If there’s anything else we can do to support you, please don’t hesitate to reach out to us at support@wellnessliving.com. We’re grateful to have you as part of the WL community! Best Regards, Benjamin K. ### 5. Supportive and Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about WellnessLiving?** WellnessLiving was supportive of my business right from the very beginning. The support and presence team worked closely with me to design a website to my liking. When I had difficulty navigating through the backside someone was always there to support me and walk me through my difficulties. **What do you dislike about WellnessLiving?** I did not have any difficulties working with WellnessLiving. **What problems is WellnessLiving solving and how is that benefiting you?** WellnessLiving is working on helping businesses with their marketing. That benefits me because I need marketing to help grow my business. **Official Response from The WellnessLiving Team:** > Hi there, Thank you so much for your kind words! We are truly honored to have supported your business journey from the start. It is great to hear that our Presence team delivered a website that fits your vision and that our support team has been there for you every step of the way. We are especially glad to hear that our marketing tools are helping you grow your business—whether it is automated emails, client retention features, or SEO-optimized web pages, we are always working to empower your success. Thanks again for choosing WellnessLiving. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. ### 6. Total Patient Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Robin P. | Orthotist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2024 **What do you like best about WellnessLiving?** It has a huge range of elements. It helps me manage memberships which, in my line of work, very few software systems do. It is robust and future proofed **What do you dislike about WellnessLiving?** Id struggle to say there was anything I disliked. Its fairly priced and offers a lot of functionality **What problems is WellnessLiving solving and how is that benefiting you?** Membership Management and Diary Management **Official Response from The WellnessLiving Team:** > Hey Robin! Thank you for your glowing 5-star review! We’re thrilled to hear that WellnessLiving’s robust and future-proof solution has met your expectations, especially when it comes to managing memberships and your daily operations. Our goal has always been to create an all-in-one platform that simplifies business management while empowering businesses like yours to thrive. We’re proud to stand out in the industry by offering unparalleled functionality at a fair price. WellnessLiving provides more value with its user-friendly interface, affordable pricing, and features tailored to attract, convert, and retain more clients. From membership management to scheduling, our platform is designed to be reliable and versatile, giving you the tools you need to succeed. Thank you for choosing WellnessLiving—we’re excited to support your business now and in the future. If you ever have questions or need assistance, our 24/7 customer support team is always here! Best regards, Anthony S. ### 7. Great Features, Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Kaely G. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about WellnessLiving?** Integrated app access, ease of booking for clients, family accounts, good onboarding, solid suite of reporting options, highly customizable **What do you dislike about WellnessLiving?** The way we had to set up registration for youth classes means parents often register themselves and we have to manually transfer the enrollment to the child. **What problems is WellnessLiving solving and how is that benefiting you?** WellnessLiving dramatically improved the registration experience for our clients. They are more independent which means I spend less time on the phone and answering emails to sign students up for classes and more time bettering the school. **Official Response from The WellnessLiving Team:** > Hi Kaely, Thank you for your glowing 5-star review! We’re happy to hear that your onboarding experience was smooth and that the data import process went nearly seamlessly. It’s fantastic to know you find the software intuitive and that our support team has been prompt and helpful. We’re so glad features like integrated app access, ease of client booking, family accounts, and customizable reporting options have been valuable for your business. It’s always rewarding to see our platform making a difference for businesses like yours. We appreciate your feedback about the youth class registration setup. While we understand the manual transfer process can be an extra step, we’re always here to help you optimize the platform for your needs. Our support team can provide guidance on workflows or settings that might streamline this process further. Our 24/7 support team is always here to assist you and reachable at support@wellnessliving.com! Best regards, Benjamin K. ### 8. Solid Performance Software **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon L. | Owner and HBIC, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about WellnessLiving?** Intuitively easy to use. Great Customer Service! **What do you dislike about WellnessLiving?** There are some features in the scheduling that I'd like to see, like adding notes to classes and scheduling non-classes or appointments. **What problems is WellnessLiving solving and how is that benefiting you?** Scheduling, and client management. **Official Response from The WellnessLiving Team:** > Hi Sharon, thank you for your wonderful review! We’re thrilled to hear that you’ve had a great experience with WL. It’s fantastic that you find the software easy to use, intuitive, and enjoy the ability to personalize your back office. We also appreciate your positive feedback about our customer service and the helpful seminars! We truly value your thoughts on the learning curve and certain features. We understand that some aspects can take time to master, and we’re constantly working on updates and improvements to enhance the overall experience. Your feedback helps us stay focused on delivering the best possible service, so thank you for sharing it with us! We’re always here to assist you—please feel free to reach out to us at support@wellnessliving.com if you need to discuss the features so we can update you. Regards, Benjamin K. ### 9. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about WellnessLiving?** Wellness Living has been a great platform for our facility. It is user-friendly for both staff and members. Many features on the platform can be tailored to your business needs. **What do you dislike about WellnessLiving?** Sometimes it takes a while to accommodate updates but in the end, the changes are always things that improve the experience. **What problems is WellnessLiving solving and how is that benefiting you?** NA **Official Response from The WellnessLiving Team:** > Hi Britt, thank you so much for your kind words and for taking the time to share your experience with WellnessLiving! We're thrilled to hear that our platform has been a great fit for your gym and that both your staff and members find it user-friendly. It's wonderful to know that the features are helping meet your business needs. We also appreciate your feedback on the updates. We understand that change can take a little time to adjust to, but we're glad to hear that once you're familiar with them, they enhance your overall experience. Thank you for being a part of the WellnessLiving community! If you ever need assistance or have any further suggestions, feel free to reach out to us at support@wellnessliving.com. We're here to support you! Best Regards, Benjamin K. ### 10. Yoga studio owner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about WellnessLiving?** Customer service is great and credit card processing is always working **What do you dislike about WellnessLiving?** No zelle venmo PayPal options for payment **What problems is WellnessLiving solving and how is that benefiting you?** Credit card payments and scheduling **Official Response from The WellnessLiving Team:** > Hi there, Thank you for sharing your experience! We are so happy to hear that our customer service and reliable credit card processing have been beneficial to your yoga studio. We appreciate your feedback about alternative payment options like Zelle, Venmo, and PayPal—this is valuable input as we continue to enhance our platform based on our customers’ needs. Our 24/7 support team is always here to assist you! Best regards, Benjamin K. ### 11. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about WellnessLiving?** They have great customer service! They always respond to emails quickly and will jump on a zoom or phone call to assist. They are also accommodating to our niche business needs. **What do you dislike about WellnessLiving?** Costs are in USD. It is unfortunate to have to pay for conversion to CAD. **What problems is WellnessLiving solving and how is that benefiting you?** We are only able to opperate 6 months out of the year and so they helped by negotiatinga rate that suits our needs during the inactive months. We even discussed ways that the purchasing process could be adjusted to provide clearer representation of data in our back end. ### 12. Great Customer Support, User Friendly Software, Supports Small Boutique Fitness Studios **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2025 **What do you like best about WellnessLiving?** They host many workshops on line to help you discover new ways to help grow your business. **What do you dislike about WellnessLiving?** Sometimes it may take a day to get a call back from customer support, but that's very rare. **What problems is WellnessLiving solving and how is that benefiting you?** Class management, Instructor management, web site management. **Official Response from The WellnessLiving Team:** > Hi Sandra, thank you so much for your kind review! We’re thrilled to hear that the workshops have been valuable in helping you discover new ways to grow your business, that’s exactly what we strive for! We also appreciate your patience when it comes to the rare occasion of a delayed response from customer support. We’re continuously working to improve and make sure your experience is as seamless as possible. It’s wonderful to know that WL is supporting you with class, instructor, and website management, those are such important aspects for a smooth-running studio. We are here because of customer like you who have trusted us and our software for your business. We will ensure we always reach your expectations with pride. Best regards, Benjamin K. ### 13. Excellent software. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about WellnessLiving?** We have been using it for more than 3-4 years. Have had no problems. Onboarding was smooth and grear customer support. Thank you **What do you dislike about WellnessLiving?** Embedding the widget is good but not as customizable as i would like to be. **What problems is WellnessLiving solving and how is that benefiting you?** Scheduling online and inperson classes and payments **Official Response from The WellnessLiving Team:** > Hi there, thank you so much for your continued trust and for being with us for over 3–4 years! We are happy to hear that your onboarding was smooth and that our support team has been helpful along the way. We appreciate your feedback about the widget customization—this kind of insight helps us continue to evolve and improve. I will be sure to share your thoughts with our product team! It is wonderful to know that WellnessLiving is supporting both your in-person and online class scheduling, as well as your payment processes. Best regards, Benjamin K. ### 14. Best Software for Wellness Services **Rating:** 5.0/5.0 stars **Reviewed by:** Karla C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about WellnessLiving?** WellnessLiving is great because it's easy to use and has everything you need to run your wellness business smoothly, appoinments, sales, clients, rewards, marketing, etc. They keep updating it to make sure it stays useful and relevant for you to help business to grow. **What do you dislike about WellnessLiving?** I would like it to have greater flexibility to create more promotions and different combinations, including product sales. **What problems is WellnessLiving solving and how is that benefiting you?** I use WellnessLiving to manage the daily operations of my business: - Appointment Scheduling (online and in-store) - Client Management, its the most value asset. - Staff Management, I keep tracking of the hours worked -Point of Sale, we sale products and services. -Marketing and Communications, we send promotiones, news, reminders, etc - Reports are vital as it helps me to keep tracking and measure my business goals. **Official Response from The WellnessLiving Team:** > Dear Karla, We can't thank you enough for your fantastic review! It truly brightened our day to hear how WellnessLiving is making such a positive impact on your business. We're thrilled that you find our platform easy to use and comprehensive for all your business needs. Hearing that we're helping you run your business smoothly with features like appointments, sales, client management, rewards, and marketing is music to our ears! We're especially grateful for your feedback on our continuous updates. We're committed to staying ahead of the curve and ensuring that WellnessLiving remains useful and relevant for our valued customers like you. Your satisfaction and success mean everything to us! We've taken note of your suggestion for greater flexibility in creating promotions and different combinations, including product sales. Rest assured; we're always striving to enhance our platform to better serve your needs. Your input is incredibly valuable to us as we continue to evolve and improve. If there's ever anything we can do to further assist you or if you have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call and leave a voicemail. We're here to help in any way we can! Warm regards, Anthony S (Marketing Specialist) ### 15. Great products and services **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about WellnessLiving?** The support team showed me how to customize the software and implement all it functions. **What do you dislike about WellnessLiving?** User friendly but still not for seniors. **What problems is WellnessLiving solving and how is that benefiting you?** Great POS and CRM along with mass email and texts ### 16. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dana B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about WellnessLiving?** The customer service is fantastic, caring, and professional. **What do you dislike about WellnessLiving?** Occasionally it is difficult to speak directly to a representative. **What problems is WellnessLiving solving and how is that benefiting you?** Recent updates have addressed reporting improvements. **Official Response from The WellnessLiving Team:** > Hey Dana! Thank you for the fantastic feedback! We’re thrilled that you’re enjoying WellnessLiving and that our customer service has met your expectations. Making the switch from Mindbody can be a big transition, so we’re glad to provide you with a reliable, easy-to-use, all-in-one platform that’s designed to simplify your operations. We know how important it is to have support when you need it, and unlike other platforms, we’re committed to being here 24/7. Whether it’s by phone, email, or through our AI assistant, Isaac, help is always within reach. Your feedback about reaching support staff is valuable to us, and we’re here to ensure you get the assistance you need every time. Thank you for choosing WellnessLiving—we’re excited to support your journey every step of the way! All the best, Anthony S. (Customer Advocate) ### 17. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about WellnessLiving?** I like the customer service the best. Customer service is amazing **What do you dislike about WellnessLiving?** Not being able to easily add images and videos to emails **What problems is WellnessLiving solving and how is that benefiting you?** Payment, scheduling, crm **Official Response from The WellnessLiving Team:** > Hello, Thank you for the wonderful review! We are thrilled to hear that our customer service has stood out to you—supporting you is what we love to do. We also appreciate your feedback about adding images and videos to emails. That is a valuable point, and we will be sure to pass it along to our development team for future improvements. It is fantastic to know that WellnessLiving is streamlining your payments, scheduling, and CRM needs all in one platform. If you ever want tips on optimizing your email campaigns or exploring advanced features, feel free to reach out. Best regards, Benjamin K. ### 18. Too Cumbersome **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about WellnessLiving?** The features are robust and there are a lot of features **What do you dislike about WellnessLiving?** WellnessLiving has become too big and difficult to manage for a small biz. Simple tasks are very complicated bc they try to do too much for every contingency. It just means there are too many places to look when something goes wrong. They need to master the basics first. I also get the impression that support is not in North America. As a biz owner; I want to get on and off a tech call quickly. I don’t need all the flowery language that comes with dealing with overseas techs. And it’s also become very expensive! They promised a locked in rate when I first signed up and I’m now paying at least triple that. Furthermore, as a Canadian company, beware: they charge in USD. They did not advise of the foreing exchange up front. **What problems is WellnessLiving solving and how is that benefiting you?** WellnessLiving tries to take update requests into account - but they take far too long to develop **Official Response from The WellnessLiving Team:** > Dear Customer, Thank you for sharing your feedback with us. We appreciate your candidness and want to assure you that we take your concerns seriously. We understand your frustration with the complexity you've experienced. While our intention is to offer a comprehensive solution, we recognize that simplicity is equally crucial, especially for small businesses like yours. We're actively working on streamlining our interface and refining our user experience to ensure that navigating through the platform is more intuitive and efficient. Regarding your feedback about support, we apologize if you've encountered any challenges in this area. We're continually evaluating our support processes to ensure that our team provides prompt and effective assistance to our valued clients. We hear your preference for expedited tech calls and will strive to meet this expectation in our service delivery. We sincerely apologize for any confusion regarding pricing and currency. We aim for transparency in all our dealings, and we regret any oversight in communicating currency conversion and pricing adjustments. We'll consider your feedback to enhance our communication practices and ensure that all pertinent information is communicated clearly upfront. Your point about update requests is well noted. We understand the importance of timely updates and are committed to accelerating our development cycles to deliver new features and improvements more promptly. Thank you again for sharing your insights with us. Your feedback is invaluable as we continue to refine and enhance our platform to better serve you and all our users. If you have any further questions or concerns, please contact us directly at support@wellnessliving.com. We're here to assist you every step of the way. Warm regards, Anthony S (Marketing Specialist) ### 19. Amazing platform and support with WellnessLiving! **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina P. | Marketing Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about WellnessLiving?** From the sales to onboarding experience and support, WellnessLiving is always there for our organization! We appreciate how vast and powerful the platform is; every experience with each WellnessLiving individual has been positive including prompt follow-ups. The support team is knowledgeable and involved which is a reflection of the company's client care and consistent supportive culture. Everyone we have dealt with has been helpful; two standout and amazing people that we wish to highlight are Luke Ahmed and Peter Iacino for initiating the sales, technical and training journey in to this powerful and intricate platform. Their initial support was the deciding factor in Mohawk Park Tennis Club's decision to becoming a happy client of WellnessLiving! **What do you dislike about WellnessLiving?** More immediate consideration for feature requests to suit the needs of smaller organizations. For someone at WL to transcribe client's feature requests rather than leading the client to use the support forum links to place a request. **What problems is WellnessLiving solving and how is that benefiting you?** WellnessLiving is a feature rich platform supporting small teams like ours and helping us grow! The platform performs the tasks of a team all in one solution from booking events and payments to managing our membership onboarding and renewals. **Official Response from The WellnessLiving Team:** > Dear Carolina, Thank you so much for taking the time to share your wonderful experience with WellnessLiving! We are absolutely thrilled to hear that our platform and support have exceeded your expectations. It warms our hearts to know that from sales to onboarding and ongoing support, you've found WellnessLiving to be there every step of the way. We're committed to providing a vast and powerful platform coupled with exceptional service, and it means the world to us that you've noticed and appreciated our efforts. Luke Ahmed and Peter Iacino are truly valued members of our team, and we're delighted to hear that their support played a pivotal role in your decision to choose WellnessLiving. We'll be sure to pass along your kind words to them! Your feedback regarding feature requests for smaller organizations is incredibly valuable to us. We understand the importance of catering to the unique needs of all our clients, and we're always striving to improve and enhance our platform based on your input. Rest assured, we'll take your suggestion to heart and work towards making the feature request process even more seamless for you. If there's ever anything you need assistance with or if you have any further feedback or questions, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call. Our team is always here to help, every step of the way. Once again, thank you for choosing WellnessLiving. We're truly grateful for the opportunity to support Mohawk Park Tennis Club on its journey to success! Warm regards, Anthony S (Marketing Specialist) ### 20. Wellness Living **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about WellnessLiving?** Wellness Living has been an awesome platform to use. Very user friendly. It can do almost anything I need it to do for my business and clients. The customer service is very responsive and helpful as well! **What do you dislike about WellnessLiving?** Sometimes customer service can give me responses that are not helpful/repetitive **What problems is WellnessLiving solving and how is that benefiting you?** it is user friendly and cheaper than mindbody **Official Response from The WellnessLiving Team:** > Thank you for your great review! We’re so glad to hear that you’ve found WellnessLiving to be affordable, user-friendly, and that our customer service has been helpful. It’s fantastic that the software is working well for you overall! We truly appreciate your feedback about the card payment functionality and the time needed to adjust to updates. We’re continuously working to improve the system to ensure smoother experiences, and your insights are valuable as we continue to refine our platform. Please don’t hesitate to reach out to us at support@wellnessliving.com if you have any further concerns or need assistance. We're here to help! Best regards, Benjamin K. ### 21. Critical Tool for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about WellnessLiving?** Easy to implement and configure Intuitive to use, both back-end and client interface Robust functionality Excellent customer service Customer and business reporting is easy to use and customizable **What do you dislike about WellnessLiving?** Subscription rate increases Some basic functionality requires upgraded plan **What problems is WellnessLiving solving and how is that benefiting you?** We use WellnessLiving to schedule clients into classes and appointments, take payment, track attendance, assign staff, determine payroll, manage client relationships. In short, we use it in the most critical areas of running our business. We have found it intuitive to configure and use, allowing us to focus on delivering the best experience for our students. **Official Response from The WellnessLiving Team:** > Dear Ruth, Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that you're enjoying our platform and that it's been instrumental in streamlining your business operations. We're delighted to know that you find our software easy to implement and configure. Making your experience as seamless as possible is always our top priority. From the back-end management to the client interface, we've designed WellnessLiving to be intuitive and user-friendly, ensuring that both you and your clients have a smooth experience. It's fantastic to hear that you appreciate the robust functionality of our platform. We've put a lot of effort into ensuring that WellnessLiving offers a comprehensive suite of features to meet the diverse needs of businesses like yours. Of course, we're especially proud to hear that you've had a positive experience with our customer service team. Providing excellent support is something we take very seriously, and we're always here to help whenever you need assistance. Whether you have questions, encounter any issues, or just need guidance, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call. Leave a voicemail if needed, and we'll get back to you promptly to ensure your experience remains nothing short of exceptional. We appreciate your feedback regarding subscription rate increases and some basic functionality requiring an upgraded plan. Your input is invaluable to us as we continually strive to improve our services and offerings. Rest assured, we're constantly evaluating our pricing structure and feature sets to ensure that we strike the right balance between value and accessibility for our customers. We're thrilled that WellnessLiving has been able to address your needs effectively, from scheduling clients to managing payroll and everything in between. Knowing that our platform allows you to focus on delivering the best experience for your students is incredibly rewarding for us. Thank you for choosing WellnessLiving. We're honored to be a part of your business journey, and we look forward to continuing to support you every step of the way. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Warm Regards, Anthony S (Marketing Specialist) ### 22. Great software for our gym **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea R. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about WellnessLiving?** Love the easy to use app for client bookings and huge amount of reporting capabilities! **What do you dislike about WellnessLiving?** At times it was difficult to get assistance with some issues. I liked when I could call someone and discuss the issue, it's harder being all online now. **What problems is WellnessLiving solving and how is that benefiting you?** Biggest issue it solved for us is the ability for parents to book their children into services all via the one app, this was great! **Official Response from The WellnessLiving Team:** > Hey Chelsea, We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. Our team is committed to delivering an all-in-one solution that simplifies bookings and provides deep insights through advanced reporting. Our online support is designed to be fast and efficient, we understand the importance of personal interaction. Rest assured, our 24/7 customer support is always available through live chat, email, and phone to assist you. We’re constantly refining our support channels to ensure timely and effective help. Many of our customers love that they have the ability to book their children into services via the app! Our system is designed to streamline bookings and enhance the client experience, empowering your business to thrive. Warm regards, Anthony S (Customer Advocate) ### 23. I am a fan. **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen Michelle M. | Yoga Teacher Training School YTT 200 and YTT 300, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about WellnessLiving?** I am a fan. The Yoga Loft has been using WL for 4 years. They host our website in additional to the business operations of our yoga studio. The system is absolutely usable for me and the staff. The customer service is supportive and kind and quick. I am forever grateful for the help. **What do you dislike about WellnessLiving?** I have no downsides. I am happy with the product and the support. **What problems is WellnessLiving solving and how is that benefiting you?** The software runs my business. **Official Response from The WellnessLiving Team:** > Hey Colleen Michelle! Thank you so much for your review! After four years, it’s clear that WellnessLiving remains the premier choice for powering your yoga studio’s website and business operations. We’re thrilled to hear how our platform’s usability, our dedicated customer support team, and our specialized Presence website service have helped you grow and scale your business. At WellnessLiving, we take pride in being recognized as the best yoga studio software in the industry. We stand apart from competitors like Mindbody by offering more affordable pricing, reliable software, 24/7 support, and targeted tools like SEO-optimized websites that enhance your studio’s online presence and effectiveness. Your satisfaction drives us to continually improve and deliver the highest quality service to the yoga community. Thank you for being a valued member of WellnessLiving, and we look forward to supporting the Yoga Loft for many more successful years! All the best, Anthony S (Customer Advocate) ### 24. Wellness Living... the new standard in the Customer Relationship Management business **Rating:** 5.0/5.0 stars **Reviewed by:** john c. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about WellnessLiving?** The management of an entire family (specifically youth) with one email was the main reason for switching to WL 5 years ago. No other CRM platform offered this feature. Since then, I am happy to say that my experience with WL has continued to be impressive. From onboarding to onboarding to implementation and support they continue to set a standard that I yet to hear anyone one else offers. This ultimately provides me with an ROI that validates my decision to come on board and remain their customer. **What do you dislike about WellnessLiving?** As with any successful business there is growth and this sometimes negatively impacts some areas that otherwise were running effeciently. I used to be able to speak to someone on the very attempt. That has been slipped a little to 2-3 attempts, which sometimes forces me to leave a message and await a follow up call from a representative. However, I am happy to say that i usually receive a support response within 24 hours. **What problems is WellnessLiving solving and how is that benefiting you?** Onboarding, POS, scheduling, and management of my business. **Official Response from The WellnessLiving Team:** > Hey John, We wanted to extend our heartfelt thanks for your glowing review of WellnessLiving. It's wonderful to hear that you find our platform the perfect fit for your industry, specifically the youth training market. Your appreciation means the world to us! We're grateful that you made the switch to WellnessLiving five years ago, and we're thrilled to have you as a valued customer. Right from the start, we aim to help business owners like yourself thrive. Whether it's onboarding, data migration, or providing top-notch support, we're committed to setting the standard and ensuring your success. It's fantastic to know that you've found our platform impressive with scheduling, point of sale, and client management tools, and that it continues to provide a solid ROI for your business. Your trust in us is greatly appreciated. Regarding your concerns about response time, we apologize for any delays you may have experienced. Your feedback is crucial to us, and we're actively working on improving our response times. In the meantime, if you ever need assistance, please don't hesitate to call and leave a voicemail, as you've been doing. Additionally, you can send an email to support@wellnessliving.com with a detailed description of your concern, and our team will work to address it promptly. Community is essential to us, and we encourage you to explore our community-driven platforms. You can find instructional articles in our Knowledge Base and participate in discussions, provide feedback, and request new features in our Community Forum. I’ve included the links to each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for your wonderful review and your trust in WellnessLiving. We look forward to continuing to serve you and meet your business needs. Laura W. (Customer Advocate) ### 25. Don’t Wait- Switch to Wellness Living! **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about WellnessLiving?** The price point is the best thing about this software management for the many features it offers to help me with my business. The website management, FitVid and FitLive, email marketing, and white label app are some of my favorite features. **What do you dislike about WellnessLiving?** Occasionally there is an issue that will be difficult to resolve which is always frustrating. However, a representative will keep in touch with me with continual updates until there is a resolution. **What problems is WellnessLiving solving and how is that benefiting you?** Wellness Living is constantly upgrading their services. I recently switched to their Presence website hosting which has streamlined my business. I also have a designated business consultant that checks in with me to analyze my business and see where wellness can help me even more. Any additional assistance I need in implementing these features are offered and followed up to be sure I am making progress. There are monthly webinars with the latest updates and additional add ins available. **Official Response from The WellnessLiving Team:** > Hey Lacey, Thank you for choosing WellnessLiving as your business management solution, and for sharing your wonderful feedback. We're thrilled to hear that you appreciate the value our software provides with the wide array of features it offers to support your business. From website management with our Presence service to our virtual tools with FitLIVE and FitVID on Demand and our automated email marketing and Premium Achieve Client App, it's fantastic to know that you find these features valuable in managing your business effectively. Specifically, it's fantastic that you've benefited from our Presence website hosting and that our business consultant has been helping you analyze your business for further optimization. At WellnessLiving, we believe in continuous improvement, and constantly upgrade the platform with new releases, along with webinars to support you as you learn how to utilize each new enhancement. In addition, we encourage users to share their feedback and ideas on our Community Forum: https://community.wellnessliving.com/page/home/. Your input helps shape the future of our software, ensuring it meets your evolving needs. Lacey, we also understand that occasional challenges may arise, but we're committed to resolving them promptly. Our dedicated representatives are here to provide you with continuous support until we reach a resolution, ensuring you can focus on what matters most—running your business smoothly. If you have any more questions or concerns, please don’t hesitate to reach out at support@wellnessliving.com. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Again, Lacey, thank you for being a valued part of our WellnessLiving community. We're grateful to support your journey and look forward to helping you achieve even greater success in the future. Best regards, Crystal W. (Customer Advocate) ### 26. Great for my Acupuncture Practice **Rating:** 3.5/5.0 stars **Reviewed by:** Jamie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about WellnessLiving?** I utilize WellnessLiving on a daily basis. I really love having my schedule live on Google Calendar. This makes it super easy for me to anticipate what my days/weeks look like, and when I see people (for example at the gym) who want to schedule I can do a quick check on my google calendar to tell them about upcoming availabilities. **What do you dislike about WellnessLiving?** In my experience, the booking links to give to my patients don't always work! So they aren't able to book online, and instead they text my business number, which I personally don't mind! However, the links we use on our website are reliable! **What problems is WellnessLiving solving and how is that benefiting you?** Online scheduling, accounting, double booking **Official Response from The WellnessLiving Team:** > Hey Jamie, Thank you so much for your wonderful review of WellnessLiving. We truly appreciate that you've chosen us as your new software provider. We're thrilled to hear that our platform has been a great fit for your acupuncture practice, especially with features like online scheduling, accounting, and preventing double bookings. It's fantastic to know that you find our integration with Google Calendar beneficial for managing your schedule. We're glad that it's made it easier for you to anticipate your upcoming appointments and assist those seeking to book, especially during chance encounters at the gym. Regarding the booking links, we're sorry to hear about the inconsistencies you've experienced. Our Customer Solutions Team is ready to assist in ensuring that these links work seamlessly for your patients. Please feel free to send us an email at support@wellnessliving.com or call and leave a voicemail, and we'll promptly respond to assist you in resolving this concern. Your feedback is incredibly important to us, and if there are any other enhancements you'd like to see in our system, we're here to listen. You can share your suggestions or requests on our Community Forum. This platform is where you can provide feedback, participate in user testing, view our product roadmap, and request new features or enhancements that would benefit your practice. Here's the link: https://community.wellnessliving.com/page/home/ Thank you once again for your support and for sharing your experience. We're committed to continually improving our platform and services to better meet your needs. Andrea G. (Customer Advocate) ### 27. Decent software that has alot of capabilites **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about WellnessLiving?** Wellness living handles most of our business, and we use it every day. we have an online store, we use their membership management, including billing. It has funcionality to send out emails to clients or whole groups of clients. You can send text messages. They can help you set up an app. It's really good! **What do you dislike about WellnessLiving?** Onboarding (integration) was fast and furious. they give you alot of information, and you have a dedicated person to help you onboard and show you how things work. But Once the system is live, your onboarding guys is not available anmore to answer questions, leaving you to look into the knowledgbase or send messages to the service team for help. They are pretty fast to respond though. The attendance protion does not work the way I expected for my business and has been a hassle. **What problems is WellnessLiving solving and how is that benefiting you?** They have an extensive knowledge base which is nice. If the software does not have a feature you want, others can upvote what you are looking for, and the things with alot of votes get pushed into the future roadmap which is nice. **Official Response from The WellnessLiving Team:** > Hey Jeff, Thank you for taking the time to leave a review about your experience with WellnessLiving. We truly appreciate your feedback. It's great to hear that you've been making the most of WellnessLiving's capabilities to manage your business effectively. From your online store to membership management and billing, we're here to support every aspect of your business operations. We're also pleased to know that you find our functionality for sending emails and text messages valuable, as well as our assistance in setting up your White Label Achieve Client App. We understand that the initial integration phase can feel intense, but please know that we aim to equip you for success from the start. While your dedicated onboarding specialist may not be available after the system is live, our Customer Solutions Team is here for you 24/7. We're always ready to assist and provide you with the information you need to get the most out of our platform. Your satisfaction is our priority. For your attendance concerns, we recommend reaching out to our Customer Solutions Team at support@wellnessliving.com. They will be more than happy to assist you and ensure that the system functions in a way that aligns with your business needs. Your mention of our Knowledge Base and Community Forum is particularly encouraging. We've designed these resources to empower our users, and it's fantastic to hear that you've been exploring and finding them helpful. The Community Forum, in particular, serves as a platform where ideas and requests like the attendance tracking feature can be discussed. May I recommend that you hop on and suggest a solution to help us improve your attendance tracking. We're grateful for your support, and we're committed to continuing to enhance and improve our software to meet your evolving requirements and help you make the most of your WellnessLiving experience. Best regards, Fred W. (Customer Advocate) ### 28. Fantastic Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about WellnessLiving?** WL has fantastic customer service. They are so easy to connect with, answering their tech support line immediately without ever having to hold. Their tech support is always patient and helpful, fully talking through how to get us where we need. **What do you dislike about WellnessLiving?** There isn't anything that jumps out for dislikes currently. When switching form our previous software, there were asdjustments, but nothing major. **What problems is WellnessLiving solving and how is that benefiting you?** We use Wellness Living for business management, client enrollments, class scheduling and signs ups... for the majority of our business management needs. We are entirely dependent on Wellness Living to function, and after a couple years of use, we are so glad we made the switch. Better price, better tech support, better backend use, all of it! **Official Response from The WellnessLiving Team:** > Hi Michaela, Thank you so much for your unwavering support and for taking the time to share your positive experience with WellnessLiving. We're delighted to hear that you've seamlessly transitioned from your previous software to WellnessLiving. Our all-in-one business management software is designed to streamline every aspect of your business, from scheduling to booking classes. It's great to know that you've found better value and a more user-friendly experience with us. At WellnessLiving, we take pride in providing top-notch customer support. Your kind words reinforce our commitment to being readily available to assist you. We believe that effective communication and patience are key elements in helping you achieve your goals. Michaela, if you ever have questions or need assistance, remember that our Knowledge Base and Community Forum are valuable resources filled with insights from other WellnessLiving users. I’ve included the links below! We're here to support your journey and look forward to continuing to serve your business needs. Best regards, Rebecca C. (Customer Advocate) Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ ### 29. It was good for the time I used it **Rating:** 4.5/5.0 stars **Reviewed by:** Jason S. | Sr. Security Consultant (SIEM), Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about WellnessLiving?** The customer support was awesome! It was nice to always get the info I needed to support my clients **What do you dislike about WellnessLiving?** I was happy with my time spent with Wellness Living. NA **What problems is WellnessLiving solving and how is that benefiting you?** Software management **Official Response from The WellnessLiving Team:** > Hi Jason, Thank you for your review and for choosing WellnessLiving. We’re thrilled to hear that you found our customer support awesome and that we provided you with the necessary information to support your clients. Our 24/7 customer support team is dedicated to ensuring that all our users have a seamless experience, and it’s great to see that reflected in your feedback. We strive to be more affordable, user-friendly, and reliable compared to our competitors, as we know how hard our customers work every day! We pride ourselves on providing you with the automation tools and support you need to save time, elevate client experiences, and scale your business. Thanks for sharing your feedback! Anthony S (Customer Advocate) ### 30. MANY options for this software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about WellnessLiving?** Lots of fields to put info on clients. Groups are a wonderful way to sub categorize and find clients to keep them connected. The support team is very willing to send videos on how to exactly do a task so that is helpful to a user of WL that is confused. We use all day for member check in, payment posting and new sells. **What do you dislike about WellnessLiving?** One downside could be an upside for most, It does a lot automatically if you set it up to contact people, send text emails etc. Instead of the old way of just calling. Also the site is having growing pains and after large updates there are issues sometimes **What problems is WellnessLiving solving and how is that benefiting you?** customer management, keeping records of current and past members to be able to contact for potential business payment processing all integrated 2 way texting **Official Response from The WellnessLiving Team:** > Hey, Thank you for sharing your thoughts on WellnessLiving! We're thrilled that our software has been an integral part of your day-to-day operations, especially with the client engagement and streamlining your business tasks. It's fantastic to hear that you find our client profiles and groups helpful for efficient categorization and maintaining client connections. We understand the importance of ensuring you have the tools to reach out and keep everyone connected. Moreover, we're thrilled that WellnessLiving has become your go-to for member check-ins, payment postings, and new sales throughout the day. We understand your concerns about automated features and the growing pains after significant updates. We appreciate your feedback, and please be assured that we're continually working to enhance our platform while considering the diverse needs of our users. If you encounter issues, please don't hesitate to contact us via email at support@wellnessliving.com or by leaving a voicemail, and our team will get back to you promptly. At WellnessLiving, we're dedicated to offering the best customer experience possible. Our Customer Solutions Team is available 24/7 to provide the most informative answers and we're delighted to know that our instructional videos have been beneficial. Additionally, we've got a vast Knowledge Base with hundreds of articles to guide you through our platform. Here's the link: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Thank you once again for your positive feedback. Your input is invaluable as we strive to continually improve and provide the best solutions for your business. Warm regards, Caleb J. (Customer Advocate) ### 31. Left MBO after 15 years -never looked back. WL team is the best. Kind, Helpful & Problem Solvers. A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about WellnessLiving?** The program is straightforward and easy to use. What is the most valuable is the customer service team and accessibility to help in real-time. We have a very dynamic business that is complicated and WL holds up where MBO could not. **What do you dislike about WellnessLiving?** The links to classes and events are limited to services and not able to be generated for trainers. Also, the links are buggy when using them on mobile devices. But minor problem and easy to work around. **What problems is WellnessLiving solving and how is that benefiting you?** Customer end-user ease. Customers are able to engage and pay for services. Reporting and payroll. Client communication. **Official Response from The WellnessLiving Team:** > Hey Tracey, Thank you for taking the time to share your positive experience with WellnessLiving. We truly appreciate your kind words and are ecstatic that you trusted us with your business, especially after 15 years with another platform. Change can indeed be daunting, and we're elated that you've found our system, support, and accessibility to be beneficial for your dynamic business needs. It's wonderful to hear that you're finding WellnessLiving straightforward and easy to use. We're equally delighted that our Customer Solutions Team has been helpful in real-time, providing the support you require for your complex business operations. Regarding the limitation of generating links for trainers and minor issues with mobile device usage, we're committed to addressing these concerns. Our Customer Solutions Team is here to assist. Please send an email to support@wellnessliving.com or leave a voicemail describing the matter, and our team will swiftly work to provide you with a solution. We're dedicated to providing the best customer experience possible. We consistently listen to feedback and address any concerns in a timely manner. Additionally, our Community Forum allows you to request enhancements, participate in user testing, and view our product roadmap. Here's the link: https://community.wellnessliving.com/page/home/ Once again, thank you for your positive feedback. We're committed to continuously improving our services to meet the diverse needs of our customers. Warm regards, Carter F. (Customer Advocate) ### 32. Exceptional onboarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2024 **What do you like best about WellnessLiving?** Wellness Living provided exceptional onboarding during what we expected to be a challenging transition. Their representative was responsive, patient, attentive, and knowledgeable, making for a smooth, stress-free transition. **What do you dislike about WellnessLiving?** n/a - Nothing to contribute regarding dislikes. **What problems is WellnessLiving solving and how is that benefiting you?** Scheduling clients and managing invoices. **Official Response from The WellnessLiving Team:** > Dear Customer, Thank you so much for taking the time to share your experience with WellnessLiving! We are thrilled to hear that our onboarding process exceeded your expectations and made your transition stress-free. Our team takes great pride in providing exceptional service, and it's wonderful to hear that our representative was responsive, patient, attentive, and knowledgeable throughout your onboarding journey. Making sure our clients feel supported and confident as they start using our platform is always our top priority. It's also fantastic to hear that you couldn't find anything to dislike about WellnessLiving! We're committed to continuously improving our software and services to ensure that we meet and exceed your expectations. We're delighted to hear that our platform is helping you solve the challenges of scheduling clients and managing invoices. At WellnessLiving, we strive to make your experience as seamless as possible. Once you're up and running, you'll find that our platform is incredibly easy to use and intuitive, offering everything you need to enhance the client experience. From scheduling and client management to our marketing suite and flexible purchase options, we're here to support your business every step of the way. And remember, if you ever need assistance, our dedicated support team is here to help. You can reach us at support@wellnessliving.com or by calling and leaving a voicemail. Thank you once again for choosing WellnessLiving. We appreciate your trust in us and look forward to continuing to support your business's success. Warm regards, Anthony S (Marketing Specialist) ### 33. WellnessLiving is the only product you will need for your fitness business. **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about WellnessLiving?** The ease of use, the White Label App, and customer support are amazing, So many features. It was also very easy for me to move my clients from Mindbody over to WelnessLiving. **What do you dislike about WellnessLiving?** The only issue I have with WellnessLiving is the lack of timezone options for clients and the lack of the capability for instructors to see classes in their time zones. **What problems is WellnessLiving solving and how is that benefiting you?** They are solving the problem of using too many systems. I love how they have integrated email marketing. **Official Response from The WellnessLiving Team:** > Hey Victoria, Thank you so much for your wonderful review! We greatly appreciate your kind words and are thrilled to hear that WellnessLiving has been such a valuable asset for your fitness business. We're delighted that you find our software easy to use and that you appreciate features like the White Label Achieve Client App and our outstanding customer support. Your satisfaction is our priority, and we're here to ensure you have all the tools you need to succeed. Transferring your clients from Mindbody can indeed be a significant task, and we're thrilled to hear that this transition went smoothly for you. We understand how crucial it is to migrate client data seamlessly, including profiles, credit card information, and purchase history. We've got you covered! Regarding the time zone options and class visibility for instructors, your feedback is invaluable. We strive to enhance our software continually, and we understand the importance of these features to you. Please don't hesitate to contact our support team at support@wellnessliving.com with more details about your specific requirements. Once we understand your needs, we'll be in a better position to let you know if these features are expected in an upcoming release. For any feature requests or discussions about upcoming new features, we encourage you to visit our Community Forum. It's a great place to engage with our community and share your ideas. Check out the link here: https://community.wellnessliving.com/page/home/ Once again, thank you for being a part of the WellnessLiving family. We're here to support your fitness business every step of the way. If you ever need assistance or have more feedback to share, don't hesitate to reach out. Warm regards, Antonio C. (Customer Advocate) ### 34. WellnessLiving is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about WellnessLiving?** Ease of use for users and staff, features, ability to request enhancements, customer support, used daily to opeate every function of our day to day operations **What do you dislike about WellnessLiving?** There is really no unuseful items. We have been able to utilize every aspect of the software. **What problems is WellnessLiving solving and how is that benefiting you?** Online bookings, online payments, increased communication with members, marketing emails, lead management **Official Response from The WellnessLiving Team:** > Hey Matthew, Thank you so much for your glowing review! Your kind words are truly appreciated, and we're thrilled that WellnessLiving has been a game changer for your business operations. It's fantastic to hear that you find our software incredibly user-friendly for both users and staff. We're delighted that you've discovered the breadth of features that make your day-to-day operations seamless, from online bookings, online payments, increased communication with members, managing marketing emails, and effective lead management. Your satisfaction and utilization of our platform's capabilities mean the world to us. We're also excited to hear that you appreciate the ability to request enhancements. At WellnessLiving, we pride ourselves on constantly evolving and providing the best customer experience possible. Our Community Forum is an incredible space designed for exactly that. It's where you can actively participate in user testing, share insights, ask questions, request new features, and even view our product roadmap. Here's the link: https://community.wellnessliving.com/page/home/ If you ever need further assistance, our Customer Solutions Team is just an email away at support@wellnessliving.com. We're here to ensure you get the most out of our platform. Thank you once again for your generous feedback. Your satisfaction and success with our software is what drives us to continue delivering exceptional service. Warm regards, Ryan S. (Customer Advocate) ### 35. Wellness Living for the Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara G. | Exercise Physiologist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about WellnessLiving?** Wellness Living is an intuitive software that allows us to do everything we need to do to run our programs. Ease of scheduling, tracking, reports, automated client reminders, payments, and marketing! I rarely need customer service because the software is so user friendly, but if I do I know I will get help and answers from friendly customer service agents. Thank you, Wellness Living Team! **What do you dislike about WellnessLiving?** I wish we could slide appointments in the reschedule process, but this is not a deal breaker. **What problems is WellnessLiving solving and how is that benefiting you?** The customizable appointment reminders have significantly reduced no shows and late cancellations/reschedules. This has saved as a lot in revenue. **Official Response from The WellnessLiving Team:** > Hey Kara, We're delighted to receive your outstanding 5-star review! Thank you for your kind words and for sharing your experience with WellnessLiving. We're thrilled that you've found our software to be an intuitive and user-friendly solution for running your programs. From scheduling to tracking, reports, automated client reminders, payments, and marketing, it's wonderful to hear that we've been able to support various aspects of your business operations. We take pride in offering a comprehensive solution tailored to businesses like yours. We understand the importance of being able to efficiently manage your appointments, and we're constantly working to improve our system. Your feedback about the rescheduling process is noted, and we're dedicated to enhancing your experience with WellnessLiving. It's fantastic to hear that our customizable appointment reminders have had such a positive impact on your business. Significantly reducing no-shows and late cancellations/reschedules is not only a time-saver but also a revenue-saver. We're here to help you succeed in every way we can. We're pleased that you rarely need customer service assistance, but rest assured that we're here for you whenever you do. Our Customer Solutions Team is committed to providing prompt, friendly, and effective support to ensure your experience with WellnessLiving is seamless. If you ever need assistance, have questions, or want to explore our resources further, don't hesitate to reach out. We're available 24/7 by email at support@wellnessliving.com, and we also offer community-driven platforms like our Knowledge Base and Community Forum to assist you with any inquiries you may have. Below I’ve included links for each platform for your convenience. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for your fantastic review. We look forward to continuing to support your business's growth and success. Warm regards, Mark S. (Customer Advocate) ### 36. Wellness Living is the reason for our growth **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about WellnessLiving?** The things I love most about Wellness Living are its customer service and the reporting. Both of these things allow me to do my job easier, saving me time and money. Knowing that someone will pick up the phone when you call and help you find a solution is so reassuring. The reporting allows us to see our business easily at a glance and make adjustments where needed. If not for finding Wellness Living when we did there's no way we'd be as profitable as we are now. HIGHLY RECCOMEND! **What do you dislike about WellnessLiving?** The only thing I'd say is a down side is the time to takes to get a new featured implemented. I don't want to have to wait for comments on it in the public board for someone to notice that something needs and adjustment or update. I also REALLY wish I could pay in CDN dollars. **What problems is WellnessLiving solving and how is that benefiting you?** They are helping us solve the problem of client management and accounting. By being able to easily see all the info about our clients along with reporting to see where there are trends or gaps, this is helping us stay ahead of problems instead of just guessing all the time. **Official Response from The WellnessLiving Team:** > Hi Jessie, Thank you for the amazing review. We're here to support you, day in, day out. With an all-in-one platform like WellnessLiving, you're counting on us for handling payments, reporting, bookings, and client data (among other essential things for business) so we know you're counting on excellent support the moment there's an issue. Heck, that's the way we'd feel if we were in your shoes , and that's why we're committed to doing the absolute best in customer support you'd find at any software company out there. Just call or email and one of our skilled agents will help with any question. Please also know that we look at every single feature request submitted on our Community Forum, big or small. We add as many as we can to our road map, which are then released in batches in our updates scheduled throughout the coming months although I understand your point of view, especially if there's a request you're particularly keen on. Please don't hesitate to send us your feedback on our Community Forum. At the least we can get you a quick status update on topics you're following, and potentially, we may even have some good news for you :) Sarah M. (Customer Advocate) ### 37. Love this system **Rating:** 5.0/5.0 stars **Reviewed by:** Ginger F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about WellnessLiving?** I really love the ability to do everything that I need. Customer service is really helpful. My customers find it easy to use. I prefer the interface to other systems I've used in the past. Everything is really customizable and I love that the system has more room for me to grow into as I expand **What do you dislike about WellnessLiving?** Sometimes it's got TOO many options and customizations. I don't always know how to find what I'm looking for and it takes me awhile. I think it's 99% operator error and customer service always helps me out **What problems is WellnessLiving solving and how is that benefiting you?** It makes it really easy for my students to do things themselves. They love the ease of the functionality and having everything in one spot. Our White Label app is the absolute best **Official Response from The WellnessLiving Team:** > Hey Ginger, Thank you so much for the amazing review. It's so encouraging when we read positive stories like yours and it helps remind us of our purpose as a company, which is to help you grow your business and make your life easier using our software. Just by giving your clients the power to do things on their own, they start doing their own bookings, checking their own accounts, making their own purchases. Not only do clients have a better experience, it cuts down on your staff workload too now that clients are empowered to do it on their own. And the best part is, they don't even have to be at the studio; with your custom branded app, your clients are taking a part of your business with them wherever they go. Even at home, your branded logo is there whenever they open their phone and they think to themselves 'Why don't I book another class for tonight'? Send them a push blast to let them know about your promotion, or do an automated review request after their class to get you 35% more reviews on your online listing and get new clients coming in to your studio. We're so happy to be supporting your business and please don't hesitate to contact our support team if you have any questions (even for simple questions!). You can also ask our experts on the Community Forum, they have tons of great recommendations on software setup. Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate) ### 38. WellnessLiving is a great program for supporting fitness centers **Rating:** 5.0/5.0 stars **Reviewed by:** Leah R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about WellnessLiving?** We have loved the integration of WellnessLiving to our center- the client's ability to book appointments remotely, reporting and scheduling. **What do you dislike about WellnessLiving?** Learning a new program can always be frustrating but with daily use and scheduling it was one of the most user-friendly programs! **What problems is WellnessLiving solving and how is that benefiting you?** WellnessLiving helps simplify client databases and financial reporting. **Official Response from The WellnessLiving Team:** > Hey Leah, Thank you for sharing your positive feedback. We're thrilled to hear that our program has been a valuable addition to your fitness center. We understand that learning a new program can be a bit challenging initially, but we're delighted that you found WellnessLiving to be one of the most user-friendly options, especially with daily use and scheduling. Our goal is to make managing your fitness center as seamless as possible. It's fantastic to hear that WellnessLiving has simplified your client databases and financial reporting. Our all-in-one business management system is designed to streamline operations and provide easy access to every aspect of your business, from appointments to reporting. We truly value your partnership, and your feedback is instrumental as we continue to enhance and expand our software to better serve businesses like yours. We're excited to be part of your journey and look forward to achieving even more successes together. Remember, Leah, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you once again for choosing WellnessLiving and for your amazing review, Leah. Best regards, Marjorie O. (Customer Advocate) ### 39. We Love Wellness Living **Rating:** 5.0/5.0 stars **Reviewed by:** Jo S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about WellnessLiving?** We love having our own branded app. So easy for our clients to see our schedule, make or cancel reservations, & purchase fee based sessions. **What do you dislike about WellnessLiving?** I wish we could have more options for different reservation windows which would be helpful to sell a higher tiered membership option. **What problems is WellnessLiving solving and how is that benefiting you?** The software is so easy to use for client reservations, purchases, sms interaction, sending out promos, newsletters, & so much more! **Official Response from The WellnessLiving Team:** > Hi Jo, Thank you for taking the time to leave such a wonderful review of WellnessLiving. We appreciate your feedback and are thrilled to hear that you love our platform! It's fantastic to hear that you're making great use of our White Label Achieve Client App. Having your own branded app makes it incredibly easy for your clients to interact with your studio. They can view your schedule, make or cancel reservations, and purchase fee-based sessions, all in one place. We understand the importance of providing a seamless experience for your clients, and it's excellent to see that you've been able to take full advantage of these features. It's clear that you're utilizing WellnessLiving to its full potential. You're making the most of features like SMS interactions for sending out promos and newsletters, and it's wonderful to know that these capabilities have been beneficial in attracting and converting more clients. Your suggestion for more options for different reservation windows to support higher-tiered membership options is valuable feedback. We're always working on improving our system and consider all suggestions to enhance the experience for our users. We'll definitely take this into account as we continue to develop our platform. Be sure to stop by our Community Forum and make that request there: https://community.wellnessliving.com/page/home/ If you have any further questions or if you'd like to explore options for addressing your membership concerns, please don't hesitate to reach out to our support team at support@wellnessliving.com. We're here to assist you and help you find the best solutions for your needs. Thank you once again for your positive review, Jo. We're delighted to support your studio's success, and we're here to assist you every step of the way. Best regards, Tony F. (Customer Advocate) ### 40. Glad I made this decision for my software! **Rating:** 4.5/5.0 stars **Reviewed by:** Lucie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about WellnessLiving?** I love that Welless Living is always updating, improving and growing as my industry grows. **What do you dislike about WellnessLiving?** I haven't really had any issues with Wellness living **What problems is WellnessLiving solving and how is that benefiting you?** Wellness Living makes it easy for my students to view the schedule, book classes, see what they have left on their membership or package and make purchases. As the administrator, I have so much info at my fingertips about my clients activities. **Official Response from The WellnessLiving Team:** > Hey Lucie, Thank you so much for taking the time to share your experience with WellnessLiving! We greatly appreciate your feedback. It's wonderful to hear that you're happy with your decision to choose WellnessLiving as your software solution. We take pride in offering a platform that's designed to evolve and expand along with the dynamic fitness industry. We're committed to ensuring that our system continues to meet and exceed your business needs. We're thrilled that you find our software easy to use and that it provides your students with a seamless experience, from viewing schedules to booking classes and managing their memberships. We understand that as an administrator, having quick access to important client information is invaluable, and we're delighted that we're able to provide you with these valuable insights. Your growth is our top priority, and we're here to support you every step of the way. From webinars to regular updates, we offer a range of tools and resources to help you succeed. Additionally, our Community Forum is a great platform for asking questions, sharing concerns, tracking our roadmap, and making feature requests. Check out the link here: https://community.wellnessliving.com/page/home/ Please remember that if you ever need assistance, have questions, or want to share any feedback, we're just an email away at support@wellnessliving.com. Thank you again for your kind words, and we look forward to being a valuable part of your fitness journey. Best regards, Chris R. (Customer Advocate) ### 41. Takes Time & Effort But The Results Are Awesome **Rating:** 3.5/5.0 stars **Reviewed by:** Nathan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about WellnessLiving?** I love the depth of functionality especially around marketing automation. These features ensure all my clients receive the same level of attention. The support team is another great benefit. They are very quick to respond to questions. **What do you dislike about WellnessLiving?** At times, the interface is confusing. This is largely due to the array of customizations. **What problems is WellnessLiving solving and how is that benefiting you?** Marketing automation and client portal save me loads of time. **Official Response from The WellnessLiving Team:** > Hey Nathan, Thank you for taking the time to share your valuable feedback. We truly appreciate it and we’re so glad you made the switch to our platform. Whether it’s Mindbody, ABC Glofox, or Marian Tek, many of our competitors cannot compete with the all-in-one solutions that we offer. For instance, our automated marketing tools are indeed designed to help you save time while ensuring your clients receive the attention they deserve. With features like automated class reminders, promotions, and client engagement campaigns, you can effortlessly promote your services and keep your clients informed about their upcoming classes. It's wonderful to know that you're experiencing the results of these efforts firsthand. We also wanted to express our gratitude for your kind words regarding our Customer Support Team. Our mission is to provide outstanding support, and we're proud to offer fast response times with 24/7 availability through multiple support channels, including email, phone, and our Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Your satisfaction is our top priority, and we're here to assist you every step of the way. Regarding your feedback about the interface, we understand that the level of customization WellnessLiving offers can sometimes be overwhelming. We genuinely value your input, and we want to assure you that we're actively working on improving the user experience to make navigating the platform even more intuitive and user-friendly. Your insights play a crucial role in our continuous efforts to enhance our software. If you have any more questions or suggestions, please feel free to join the conversation on our Community Forum at https://community.wellnessliving.com/page/home/. We encourage open dialogue, and your input is invaluable in helping us deliver the best possible experience for our valued customers. Thank you once again for choosing WellnessLiving. Warm regards, Ana J. (Customer Advocate) ### 42. Out of the box software with solutions to complex business models. **Rating:** 4.5/5.0 stars **Reviewed by:** Kat D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about WellnessLiving?** Being able to integrate the accounting, the database, and an app into one piece of software that all works together is what our business has been lacking. This will help us keep better track of clients and will make the client experience more seamless. **What do you dislike about WellnessLiving?** There are some limitations to the software. If you are trying to find a solution to scheduling a complex situation with more than 2 variables, this software has a hard time processing all that information together. **What problems is WellnessLiving solving and how is that benefiting you?** The biggest issue we strugled with prior to Wellness Living was clients who wanted to cancel and reschedule. We were having to manually handle that on our end. Now the users can go in and reschedule themselves and see all available options. This is saving us time, money, and stress. **Official Response from The WellnessLiving Team:** > Hey Kat, We really appreciate your review. WellnessLiving is backed up by years of user testing and customer feedback from thousands of businesses, many with unique business models. To manage that effectively we've had to effectively integrate payments with scheduling and the client database along with a host of other features, all in one easy-to-use platform. Behind every feature is an array of customization so that you can best fit the platform to your business needs, and automations that can incrementally eliminate hours of needed staff work from your day-to-day. We've developed WellnessLiving by tackling all the demanding scenarios our customers have sent our way, and we're interesting in knowing more about the limitations you've described with 'variables'. I'm adding a link to our Community Forum below, if you have 5 minutes please send us your feedback on what we can do to improve and we'll bring that information to our Product Team so that we can address it. Thank you for choosing WellnessLiving. Thomas N. (Customer Advocate) ### 43. Excellent Customer Service and Service Options **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna 'Zenobia' K. | Dance Leadership & Mental Fitness Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about WellnessLiving?** We are so happy we made the switch to Wellness Living! Their customer service is fantastic. They are always able to answer my questions, and are diligent about following up when they need to do further research, I feel totally heard and valued! I love all the options they have for services; exactly everything I've needed, and even a few things I didn't know I needed! So much more flexibility than our last software, it's fun being able to expand my business with all the options! There is so much to take advantage of, and they are constantly working on upgrades to ensure even better service and value. Thanks Wellness Living! **What do you dislike about WellnessLiving?** There are a few glitches still with the app; both the staff app and the new business app 'White Label' that we had created specifically for our business. There were several things I wish I had known in set up that weren't covered, that later we had to go back and fix. We're still trying to navigate the reports which are a little glitchy, too. Transitioning from another software was not seamless - fortunately we didn't expect it to be, I don't know any software where it would be, lol! Fortunately the customer service is on top of helping us navigate through it all. I know they are working to improve these things which gives me confidence to stay a loyal customer. **What problems is WellnessLiving solving and how is that benefiting you?** Flexbility in purchase options, Memberships & Packages, On Demand Classes, Hybrid classes for virtual attendance to in-person classes, and our own app! **Official Response from The WellnessLiving Team:** > Hey Johanna, Thanks for the amazing review! We know the customer support means so much to businesses such as yourself because each inquiry involves your clients and valuable time and we always want you to know that you're in good hands. We train all of our team members extensively on system knowledge, and to always go the extra mile to make sure you're all set at the end of each call. WellnessLiving has many features and a lot of customization options so there's definitely a benefit to having knowledgeable reps. always ready to help, any time you have a question. We also have a huge Knowledge Base with over 1000 articles covering practically every feature and tool we have, and our reps. can always point you in the right direction if there's something specific you're after. We are working to resolve a few hiccups in the system following the recent update. Please don't hesitate to contact our support team or to let us know on the Community Forum for assistance with any kind of issue you encounter. Thanks for choosing WellnessLiving! Jack T. (Customer Advocate) ### 44. New User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sara J. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about WellnessLiving?** Team set up data migration from the previous company, fantastic feedback on ease of use of app, so much functionality and automation. Starts to become intuitive after a while. I'm really liked how it can do all of my bookings, reports and create a full client journey. Everything is in 'real time'. **What do you dislike about WellnessLiving?** So much still to learn, little errors when setting up can set me back but the customer support team have been great and advising and resolving everything! New clients who are not as tech savvy, try to sign up and get confused by clicking Facebook/Google to sign up as it the first thing they see. They forget their password/struggle and give up or phone me because they have missed the 'Sign Up' call to action at the bottom - would prefer this to be the first prompt. Had a few payment issues at purchase. **What problems is WellnessLiving solving and how is that benefiting you?** Great automation, simple and easy booking system with access for all my team. Easy to use a great for client journey especially with the white label app which looks great! Lots of training, detailed onboarding and tech support whenever required. Had a fantastic session with my Business Advisor Jennifer who gave load of tips I could put into action immediately to improve sales and client journey. **Official Response from The WellnessLiving Team:** > Thanks for the great review Sara! We're glad to hear you're having a good time with ease of use on the app and with the software. WellnessLiving not only provides the various tools you need for your day-to-day but importantly it combines them into a an intuitively packaged platform so it's simple to learn, and easy to switch from one feature to another. We've focused much of our tech development into the ease-of-use factor, and we continue to do regular updates to add little tweaks into the interface (in addition to adding new features) so that you can count on an experience that keeps improving over time. We even added a tool in a recent update (based on customers requesting the same option!) so you can omit the Facebook/Google sign up and have the main 'Sign Up' button appear first on the screen. Please don't hesitate to contact our Support team or ask our experts on the Community Forum, we'd be happy to help you enable that in Setup. Thanks for choosing WellnessLiving! Natasha B. (Customer Advocate) ### 45. Easy for me and my students **Rating:** 5.0/5.0 stars **Reviewed by:** Lucie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about WellnessLiving?** I like that Wellness Living is constantly updating and improving because our industry changes, too, over time. My students don't have issue using the software and that saves me and them time. **What do you dislike about WellnessLiving?** The only real issue is I live in Arizona which is it's own time zone and currently this is not offered by Wellness Living, however, I just received notice that they will be adding the AZ time zone - yeah! **What problems is WellnessLiving solving and how is that benefiting you?** Wellness Living allows my members to access their accounts, schedule and book sessions, make purchases and be independent - it's a huge time saver! This also allows them to see the shedule before they buy as well. **Official Response from The WellnessLiving Team:** > Hi Lucie, Big thanks for the great review. We're always looking to add new tools or features into WellnessLiving to help make life easier for your business and your clients. The software has a full feature set for client account management, scheduling and more, but all the time we get requests from customers such as yourself to add everything from neat little enhancements (great time zone feature request by the way!) to integrations you would use for adding entire new revenue streams to your business. The focus is always on ease-of-use, so that the software is helping you save time while also improving the client experience. Feel free to continue sharing your feedback and feature requests with us on our Community Forum! Thank you for choosing WellnessLiving. Brian S. (Customer Advocate) ### 46. The transition from massagebook to Wellnessliving has been a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about WellnessLiving?** I love the customization factor. Everything is fine-tuned to what our business needs. They are constantly working to improve, just as our business is. When we implement change, wellness is there to support us. **What do you dislike about WellnessLiving?** The only downside to the constant improvements is that sometimes those improvements do not work as expected and can cause hiccups in the process. We have to find the issues and work withe the technical support to fix them **What problems is WellnessLiving solving and how is that benefiting you?** Scheduling appointments, client management, and selling/maintaining memberships have been much easier through wellnessliving. Our clients also love the mobile app that makes booking easier and takes less stress off the staff. **Official Response from The WellnessLiving Team:** > Hey Hannah, We're so happy to hear that your migration to WellnessLiving has been a success! The degree of customization really gives you a lot of freedom to optimize the software to your business needs which is great because that way you don't have to spend time and energy adapting your business practices to the software rather than the other way around. We work with all kinds of businesses, from massage studios to spas and salons and many others so it's very important that WellnessLiving has the capability to handle everything you throw at it. Unfortunately after the recent update we have seen a higher rate of reported bugs than we would have liked and we are making a special effort to address this. For example we are making improvements to the way our internal team conducts QA testing prior to the update so that we can catch these issues before they come out in the release. Again, a big thanks for your great review and we look forward to our continued success together! Thank you for choosing WellnessLiving. Chelsea A. (Customer Advocate) ### 47. Excellent software choice **Rating:** 5.0/5.0 stars **Reviewed by:** Kari C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about WellnessLiving?** Very intuitive for the backend user. System is set up in a logical manner and has incorporated all of the options needed for our business. Self help resources are great and access to Wellness Living staff for support is good. **What do you dislike about WellnessLiving?** So far we have not had any issues that cause any dislike. **What problems is WellnessLiving solving and how is that benefiting you?** Online scheduling and registration. As well as an e-commerce solution. **Official Response from The WellnessLiving Team:** > Hey Kari, Thanks for the 5-star review! Our customers often tell us that WellnessLiving was very simple for them to learn to use. Our platform is also fairly new compared to our larger competitors and we've put a major focus on keeping the interface intuitive and easy-to-use. We are ecstatic to hear that you have had a positive experience and it means a lot to our team members who have put so much work into making WellnessLiving the top tier business management solution out there. Thank you again for the terrific review, and please don't hesitate to contact support if there's absolutely anything we can help with your account. Marina A. (Customer Advocate) ### 48. Grateful for wellness living **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about WellnessLiving?** I love the look and user experience and customer service. **What do you dislike about WellnessLiving?** Like all softwares, it has its limits and doesn't always do exactly what I hope for it to. They do a really great job of putting together the knowledge database but it is overwhelming to navigate. **What problems is WellnessLiving solving and how is that benefiting you?** It is an all in one system for my studio. And having their Whitelabel app has been game changing for our member experience. There are many features that I know I would benefit from but haven't had a chance to fully explore yet, especially for automations and reporting. **Official Response from The WellnessLiving Team:** > Thank you for the amazing review Lisa. It's great to have the peace of mind knowing that your business software is easy to use for everyone on your staff and for your clients, even if they're not tech savvy. It's true that some of the other software platforms like Mindbody have a lot of the features we have, but the problem is that they're very complicated to use! You have to spend hours on end learning the ins and outs and then training your staff members. Then you have the same problem teaching your clients and helping them with their bookings and managing their accounts! WellnessLiving is a lot newer and specifically designed for ease-of-use, so that means less of your valuable time spent working on your software and more time with your business. I see you mentioned some challenges with appointments or special events and I am really interested in knowing how we can improve our software for your business. The reason I ask, is that for years now we've been building features into the software based on what our customers have been requesting and I'm wondering if this may be something we can help with too. There's no cost for this but we do it to help make our software better, which helps your business succeed and that helps us grow. Whenever you have a few minutes this week please head onto our Community Forum (adding a link below) or send us an email to support@wellnessliving.com and I'm really confident we can provide some solutions for you. Thanks for choosing WellnessLiving, Lisa! Aiden P. (Customer Advocate) ### 49. Glad I Made the Switch **Rating:** 5.0/5.0 stars **Reviewed by:** Lori C. | Owner and therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about WellnessLiving?** I was afraid to switch since I'd used my other system for 13 years. WellnessLiving helped me every step of the way through the data transfer process. **What do you dislike about WellnessLiving?** Like most support services, there is sometimes a wait. **What problems is WellnessLiving solving and how is that benefiting you?** Wellness Living has a great marketing support system to help set up campaigns and follow-up emails for clients. This allows me to help my clients stick with their self-care goals and saves me time since it's automated. **Official Response from The WellnessLiving Team:** > Hi Lori, Thanks for taking the time to share your amazing review. We specialize in making onboarding a smooth process and business owners are constantly telling us that the data migration went far better than they were expecting. It's usually the part that every owner is most unsure about and our secret ingredient is in making sure you feel fully supported at every step in the process. To be fair, WellnessLiving is optimized for ease of use with the full spectrum of features we offer, which helps us by making it a lot easier for new users to learn. That also helps you get more use out of the software because it's simpler for you to make changes on the fly, and to obtain more value from tools like the advanced reporting and integrated marketing automations. We're really glad your migration to WellnessLiving was a success and we feel lucky to be helping you grow your business. Thank you for choosing WellnessLiving. Susan A. (Customer Advocate) ### 50. Could not be happier **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly F. | Fitness Center Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about WellnessLiving?** I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it! From the very beginning, I was completely supported from Wellness Living from sales to onboarding to account management. Since then, customer support has answered every question I have had, everyone is extremely knowledgeable and friendly, and the software is so easy to use both on the back end and for the client. I am SO happy I switched!!!!! **What do you dislike about WellnessLiving?** Adding your photos to the marketing piece (in a newsletter format) was a bit confusing at first, but now that I am used to it, it is just fine. **What problems is WellnessLiving solving and how is that benefiting you?** The automated marketing is saving me with lead captures and win backs! Things that I would not have time to go back and do manually are being done for me! **Official Response from The WellnessLiving Team:** > Hey Kelly, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. Our customers always tell us that it was nerve-racking at first, but the persistent support from their dedicated Onboarding Specialists addressed all their concerns and ensured the migration was a success. They are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. It's crucial that your transition is a smooth process since it requires you to trust us with your business to make sure everything goes as seamlessly as possible. Running a business is hard work, and we want to make sure we're doing everything we can to help you along the way! Again, thanks for the review, and we look forward to growing your business together! Aiden P. (Customer Advocate) ## WellnessLiving Discussions - [What does Wellnessliving do?](https://www.g2.com/discussions/what-does-wellnessliving-do) - 1 comment - [Does wellness living have an app?](https://www.g2.com/discussions/does-wellness-living-have-an-app) - 2 comments - [How much does Wellness living software cost?](https://www.g2.com/discussions/how-much-does-wellness-living-software-cost) - 1 comment - [View WellnessLiving pricing details and edition comparison](https://www.g2.com/products/wellnessliving/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+01%3A43%3A02+-0500&secure%5Bsession_id%5D=8d10f177-5d35-47ea-8749-392b54306985&secure%5Btoken%5D=39056c6d25d42cfda4992fd9c465c458ae254aee07b065c32a9aea0be7385ca6&format=llm_user) ## WellnessLiving Integrations - [Mindbody](https://www.g2.com/products/mindbody/reviews) - [Nutriadmin](https://www.g2.com/products/nutriadmin/reviews) ## WellnessLiving Features **Class Management** - Class Scheduling - Belt Tracking - Attendance Tracking **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Administration** - Student Database - Online Portal - Payments - Communication Tools - Marketing Tools **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Personalization** - Branding - Links **Client Manangement** - Personalization - Mobile App - Student Profiles **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Membership - Gym Management** - Contract Creation - Online Member Portal - Performance Tracking - Marketing Tools ## Top WellnessLiving Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (501 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Zen Planner](https://www.g2.com/products/zen-planner/reviews) - 4.2/5.0 (103 reviews)