--- title: Welligent, Part of ContinuumCloud Reviews meta_title: 'Welligent, Part of ContinuumCloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 63 reviews by the users' company size, role or industry to find out how Welligent, Part of ContinuumCloud works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 63 scale: '5' date_modified: '2026-07-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Welligent, Part of ContinuumCloud Reviews **Vendor:** Welligent, Part of the ContinuumCloud **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 3.9/5.0 **Total Reviews:** 63 ## About Welligent, Part of ContinuumCloud Welligent, Part of the ContinuumCloud, provides cloud-based EHR and mobile apps for a better way to work. Our solutions help you streamline organizational workflows and improve outcomes for the populations you serve. Our software offers easy scheduling, information collection and referral, assessment and intake, clinical documentation, case management, organizational compliance, billing, and reporting functionality. With high-touch support teams focused on you, you can focus on the people in your care. Together we can better serve behavioral health, human services, public health, foster care, I/DD, and student health communities across the country. ## Welligent, Part of ContinuumCloud Reviews ### 1. Top Ranked - Program, People, and Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Carol A. | Data Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** We integrated with Welligent in 2017 and have been using the program throughout all of our platforms successfully. The support is top-notch, and Welligentis is a family that works with the client to solve and brainstorm problems and new ideas. We also love the Wish List ability at Welligent - it is good to be heard and recognized for our new ideas on how to make the system even better. **What do you dislike about Welligent, Part of ContinuumCloud?** Welligent is a developing company, and there are still growing pains that affect the system's day-to-day operations. But I know with their dedication and open thought processes, they will exceed. **Recommendations to others considering Welligent, Part of ContinuumCloud:** Welligent is a fantastic company, and all of the people are so helpful and pleasant. The system itself seems complicated, but with time and patience, our clinicians are thriving and work processes and productivity have increased tenfold. The best advice I can give is when implementing Welligent is to include all departments that will be affected by Welligent in the team when developing your system. This includes from the beginning of the intake all the way to accounts receivable. And make sure that the equipment you have the clinicians use is sufficient for the work they will be doing. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Our problems are continual, but the customer support team at Welligent is always available and willing to work with us in order to streamline our procedures. The biggest problem we encountered was the billing aspect and how difficult it was to set up and reach the insurance companies correctly. Being in PA, our billing is complex, but Welligent worked with us continually until all our problems were solved. **Official Response from Client Services:** > Carol, thank you for your thoughtful and detailed review! We enjoy working with you and look forward to continuing to partner with you as we evolve and grow. ### 2. Great system, but needs improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Monie A. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like that the system is user-friendly. We currently don't have any staff that has an issue using Welligent. I also like a lot of the recent updates. **What do you dislike about Welligent, Part of ContinuumCloud?** Welligent is great when it comes to customization, but there are many things that we want to improve for our agency that Welligent cant do. For example, it took Welligent over a year to customize our treatment plan that we paid for, only for Welligent to turn around and make the changes unilaterally across all systems anyway. It felt like a waste of money. We can't customize our productivity reports to factor in holidays, which I'm sure happens at other agencies. We can't customize notifications or the setup page for screening tools. We are willing to pay, but we were told that if it's not a part of the road map, then it can't be done. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Welligent solves our problems of revenue. We know how much is coming into our agency based on the reports. The reports are very informative and are also updated. **Official Response from Client Services:** > Monie, we're happy to hear you and your staff find it easy to use Welligent, and we appreciate your detailed feedback in regards to areas that we can improve. This is helpful for us as we are continually looking for ways to enhance the client experience. Please be on the lookout for an email from a member of our client success team to address this with you! ### 3. The language is different than what I'm used to, but it is very user friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** The reports that are offered. There are so many different ones that can be so useful. **What do you dislike about Welligent, Part of ContinuumCloud?** I am used to a different EHR (SanWits) so some things seem a little counterintuitive, but I am learning. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Welligent is still very new for our agency, so we are still working out the bugs, and there is still a lot of training happening. However, I have found many features in Welligent that are very beneficial to out programs. **Official Response from Client Services:** > Hello and thank you for leaving a review! We're thrilled to hear that you're liking the reports. If you ever have any questions, please don't hesitate to reach out to our team for resources as you're getting up to speed. ### 4. 4+ years Technical experience on WG **Rating:** 3.5/5.0 stars **Reviewed by:** Shubhra M. | Senior Developer/Lead Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** User Interface is quite friendly for not-so-technical users. Easy to adapt by Business Users, Clinical staff, and Providers. **What do you dislike about Welligent, Part of ContinuumCloud?** I am a technical user of Welligent for 4+ years now, knows the nerves and bones of it. It has the appetite for corrections and validations to be put on multiple screens. Many of the advanced functionalities are half tested. There are gaps in codes; some of them are elementary mistakes. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Helping the frontend users, i.e., Clinicians, Healthcare Providers in making the best utilization of data collected from clients to provide appropriate treatment and healthcare services, and to make best data driven decisions for making health care processes better everyday and enhancing the client experience. **Official Response from Client Services:** > Thank you for submitting a review. It would be helpful if you could provide some examples of the issues you describe. Please submit a ticket and we will definitely review your suggestions! ### 5. Welligent Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Having access to a chart virtually and having data available easily. Being able to use reports for a variety of different needs. **What do you dislike about Welligent, Part of ContinuumCloud?** When the welligent server is down, information you are typing is lost and all the work has to be retyped. When the server is down unexpectedly, you are unable to get your paperwork done at all. Too many steps to be able to get to what you need to do. When there are problems, you need to create a ticket and don't talk to people to get the matter resolved. When Los Angeles Department of Mental Health creates a new form, Welligent usually doesn't change the form when it perceives that all the 'data elements' are covered with the present form. I'd like for the forms to change when DMH makes changes. **Recommendations to others considering Welligent, Part of ContinuumCloud:** Your company must have an IT team to assist with issues when Welligent is unable to guide you same day since you would need to go through sending a ticket and waiting to get a response. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** The opportunity to review other staff's work virtually without the need to review a physical chart regularly. **Official Response from Client Services:** > We appreciate the time you took to leave a detailed review with such valuable feedback! We will discuss internally as a team on how we can continue to enhance the product to address these items. We would love the opportunity to collaborate with you on this and encourage you to please reach out to your customer success contact so we can connect. ### 6. It is very efficient and provides a lot of help to my workload. **Rating:** 4.0/5.0 stars **Reviewed by:** Melizza F. | Billing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** The easiness of accessing multiple clients at one time is what I like best. **What do you dislike about Welligent, Part of ContinuumCloud?** I don't particularly appreciate that sometimes the system can be extremely slow. Also, when I access the email and stay on it for too long, it will delete my email window without saving my work. **Recommendations to others considering Welligent, Part of ContinuumCloud:** I recommend Welligent if you need to log and keep track of multiple entities/clients/projects. It is beneficial! **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** I am solving the changes with client insurances and eligibility on a monthly and weekly basis. It helps me keep track of the clients that still need updates. A benefit I have realized is the navigation is very straightforward. ### 7. Welligent Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** We have all that is needed to process claims, manage client EHR, manage caseloads and run reports **What do you dislike about Welligent, Part of ContinuumCloud?** Uploading and downloading DMH files because they have to be done individually instead of in a group **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Welligent has been very useful in meeting DMH QA & billing guidelines ### 8. Intuitive and Easy for Staff to Utilize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** The best part of Welligent is how intuitive it is and easy to follow. I also love the graphs that the system automatically creates for health information we track. **What do you dislike about Welligent, Part of ContinuumCloud?** When reviewing specific notes, It's not easy to search for specific note types written by specific staff. **Recommendations to others considering Welligent, Part of ContinuumCloud:** Welligent is a complete program that not only assists with EHR needs, but can also help with employee schedule management as well as improved billing function. For anyone who also needs to have a state or licensing body review notes this system easily pulls information for their review. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** We have solved our tracking concerns and streamlined how staff document information we are looking to track. ### 9. Convenient and user-friendly web-based software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like that Welligent can be accessed from any web browser. The navigation is very user-friendly, especially for direct care staff to document everything they need to document. I also like how much data is available and that there is an option to run reports to quickly collect that data. There are a lot of simple, well-designed features that make the user experience better, such as the option to set a home module within Welligent so that on login you go straight to the specific module you use most often. **What do you dislike about Welligent, Part of ContinuumCloud?** I dislike how a lot of the forms and documents print out in a way that is not laid out very well or clearly for the person who is reading them. I also dislike how difficult it can be to run reports correctly. When entering the parameters for the report, if certain fields are not left blank, the report will not collect the right data, and it is counterintuitive which fields should be left blank. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Welligent is helping identify how the individuals we serve are meeting their goals and how we are meeting their needs in real-time. ### 10. Review for Our Welligent EHR system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like the user experience, and it is easy to get to where you want once you know the system. There are usually 2 to 3 different ways to get to information which is good depending on where you are in the system. I also train our new clinical staff on Welligent, and it has been easy for them to pick up and start working on Session Notes and Assessments. **What do you dislike about Welligent, Part of ContinuumCloud?** The Two-Factor Authentication is not good, and I wish they would use an App for this like google authenticator. It doesn't integrate with Outlook well with calendering or mail. Also, adding or modifying a report within Welligent takes forever. Usually, they quote 5 to 6 months for a change to occure, and they ask you to do the work on mapping the fields. **Recommendations to others considering Welligent, Part of ContinuumCloud:** I think Welligent is a good product for a user-friendly EHR system and not as complicated as Epic. It has its Pros and Cons like any other system, but it is the best one I have worked on so far, and I have seen a few. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** We are currently trying to get our County connected to Welligent using Provider Connect. The Benefits to this would be fantastic as it cut down on our current workload and have a faster response for claims. The Issue now is that we don't have a Project Manager helping us and other organizations ramp up for this project. **Official Response from Client Services:** > Thank you for your review. We appreciate the valuable feedback, and we will be sharing this with our team for consideration as we continue to build out our product roadmap. ### 11. Good EHR, Long Setup Process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Welligent provides all of the features our small agency needs to expand our clientele and services while maintaining organization and meeting state regulations. It fills the gaps that we were experiencing in telehealth since the start of the pandemic. **What do you dislike about Welligent, Part of ContinuumCloud?** The fit-gap and configuration processes were very long and, at times, confusing. We are a small team that could not set aside a group of staff dedicated solely to setting up and launching the new Welligent EHR system. Keep it in mind if you are in a similar situation that it can potentially be burdensome on staff to work on Welligent as well as perform regular day-to-day tasks for their agency. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** We will be better able to submit notes in an organized and timely manner. It especially is helpful as billing is now directly linked to the note submission which speeds up the process for us. **Official Response from Client Services:** > Thank you for leaving a review. Glad to hear you're enjoying the different features Welligent has to offer! We agree that the fit-gap process is long and painful which is why we are no longer doing that. ### 12. Not recommended **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** There is not a feature I like more in Welligent than any other EHR. **What do you dislike about Welligent, Part of ContinuumCloud?** (Lack of) customer service/responsiveness, no accountability, antiquated system, a lot of bells and whistles but lack functionality that truly support business workflow. Not responsive to customers. An antiquated user interface, workflow.... **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Delivery of behavioral health services **Official Response from Client Services:** > Thank you for this feedback. We have recently increased the size of our support team significantly and are leveraging a new best-in-class ticketing system to ensure rapid response times and helpful interactions with our team at every step. Additionally, we are committed to using all client feedback to help us improve and inform our product roadmap. We would like to get in touch to address your concerns and help ensure you have the best possible experience with Welligent moving forward. Please contact us! ### 13. An EHR that has good parts and some improvements that may be needed for navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like the ability to see all departments' information in regards to client needs. It's easy to be able to provide coordinated care when the information is quick and easy to find. **What do you dislike about Welligent, Part of ContinuumCloud?** At times finding things or entering new clients can be difficult without a proper "road map". There are a lot of twists and turns that can take a while to find some aspects of what is needed. There are several things that i needed, but it took 4 different people to figure out how to get to what was needed. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Coordinating with other providers within our company has helped to solve health questions and give coordinated care to the clients i serve. **Official Response from Client Services:** > Thank you for this feedback. Finding clients is centralized in one common place, accessible from all screens. Please reach out to us- our team would be happy to assist you! ### 14. Feature Rich - Not user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Having access to a cloud based EHR platform that can help integrate almost all clinical and billing functions within a singular platform. **What do you dislike about Welligent, Part of ContinuumCloud?** The interface is exceptionally overwhelming compared to other comparable EHR platforms. Implementation from Welligent required a ton of manual conversion of our existing forms that were not importable into their platform. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Existing paper processes are being transitioned paperless using Welligent EHR. Welligent allows clients to utilize the client portal and pivot to telehealth during the Covid pandemic. ### 15. Assistant Program Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like how user friendly welligent is. I like how it has reminders set in the system. I also like how you can upload photos of clients in the demographics and easily update information when it changes. **What do you dislike about Welligent, Part of ContinuumCloud?** I do not like how I can still see a lot of tabs/options that aren't specific to our department. It would be nice if I could hide some tabs/features that aren't applicable to my needs. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Currently we just had our treatment plans revamped, so we are currently adjusting to the new update/change. **Official Response from Client Services:** > Thank you for leaving a review. We're glad to hear you like how user friendly Welligent is! You can hide tabs on customizable screens. Please reach out to us- we would be happy to assist! ### 16. Great system, sparse glitch and slowness **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** The convenience in access and its integrative system. It is easy to use, and has plenty of community resources to turn to when encountering issues. **What do you dislike about Welligent, Part of ContinuumCloud?** It has sparse glitches and slowness after patching and updates, and sometimes things just don't quite make sense. The two-factor authentication really can use some improvements; one shouldn't be receiving the code while being active in the system. The code frequency is way too excessive. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** The temporary glitches, and some routing issues with the built in treatment plan functions. **Official Response from Client Services:** > We appreciate your feedback! The multi-factor authentication code is sent whenever you refresh the overall program. If you have any additional questions or concerns, please don't hesitate to reach out. Our team is standing by to assist to help ensure you're having the best possible experience. ### 17. It keeps everything organized and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** It is easy to navigate. We have several English as a second language folks, and they have no trouble navigating the system. **What do you dislike about Welligent, Part of ContinuumCloud?** That when there is an update it sometimes renders the system unusable for that period of time. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Everything is in one place. From files we have downloaded into attachments to new doctor visits. We no longer have to search through multiple locations. And compared to our last electronic record system Welligent is super fast. **Official Response from Client Services:** > Thank you for taking the time to leave a review. We're thrilled to hear your team members can easily navigate the system! ### 18. Yes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like the fact that Welligent is internet-based and it can be changed to meet the needs of each business **What do you dislike about Welligent, Part of ContinuumCloud?** There are changes at times I am not aware of **Recommendations to others considering Welligent, Part of ContinuumCloud:** It is easy to use once you learn the basics, and because it is web-based it is easier to change what is needed in a timely fashion **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** We are working on how to change our progress notes. I realized how easy it was to make changes **Official Response from Client Services:** > Thank you for your feedback. We are sorry for any changes you weren't aware of. We have been consistently innovating to enhance our product and currently run quarterly releases to add new features and functionality for our clients. Please reach out so we can check and ensure you are on our communications list for release notes, webinars, and other training materials! ### 19. Welligent is impresive healthcare tool **Rating:** 4.0/5.0 stars **Reviewed by:** Rajnish S. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** This is complete end to end tool to work as a healthcare system. i am using this tool since last 2 year and still a lot of excellent features are yet to use. This is very vast and usefull application **What do you dislike about Welligent, Part of ContinuumCloud?** Error message should be more precise and descriptive. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** I am using this tool from last 2 year and many issues we discussed with WG support team and many are resolve too. ### 20. Thorough and professional. **Rating:** 4.5/5.0 stars **Reviewed by:** Rob Z. | Program Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** They are an open, friendly and knowledgeable staff. **What do you dislike about Welligent, Part of ContinuumCloud?** We told Welligent that we wanted their product. They kept in contact. We were "busy" and "didn't have time" right now to complete the transaction. They kept in touch, provided any informtaion we requested. They were kind, understanding and friendly until they were finely able to give us what we wanted. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Welligent provides a modern U/X that makes the software easy to train and easy to customize. ### 21. Concerned customer. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Interface. Cloud-based. Web-based. Incident Reporting. Integration. Supports specific needs of Behavioral Health programs. **What do you dislike about Welligent, Part of ContinuumCloud?** Staff turnover. Limited Foster Care/Child Welfare Functionality (we had to add Binti). Slow development. Poor pre-release testing. Layers of project planners and analysts between customers and developers. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Welligent is our solution to the transition from server-based legacy EHRs to a Cloud-Based Web-based integrated EHR. Increased efficiency. EHR is accessible remotely and in the field. **Official Response from Client Services:** > Thank you for this feedback. We appreciate your candid comments and are committed to using all client feedback to help us improve and inform our product roadmap. We would like to set up a call to discuss further - please contact us! ### 22. Welligent Billing for Early Intervention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Easy to enter billing. Electronic scheduler is extremely helpful. **What do you dislike about Welligent, Part of ContinuumCloud?** Welligent can get glitchy at times where you try to access it and it is down, even when it says its active. **Recommendations to others considering Welligent, Part of ContinuumCloud:** Highly recommend all of the Early Intervention programs in RI use this for billing. RI EOHHS already uses it for data collection. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Billing reports are very helpful. I am able to monitor revenue billed on a weekly basis. ### 23. QA Director, experience has been implementation of documentation standards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** The reports section is helpful with good reports to monitor compliance, customizable options **What do you dislike about Welligent, Part of ContinuumCloud?** Areas that we do not use and but are not customizable, so staff have to be told to ignore **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Reminders/alerts allow us to remind staff when paperwork is due; we can also run reports based on these timelines to tell us what is overdue or pending. Supervisors can schedule these reports to come to their inbox ### 24. Easy to learn and use allows for accurate and timely documentation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like the user-friendly quality of this program. After a brief orientation, I was able to navigate through on my own. **What do you dislike about Welligent, Part of ContinuumCloud?** Entering medications can be time consuming. I would like to see an autofill option. **Recommendations to others considering Welligent, Part of ContinuumCloud:** This program was a huge upgrade from our previous provider. Ease of use will help ensure accurate documentation and billing. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** It is our one-stop shop for entering all of our charting, vitals, notes, as well as sending secure messages between staff members. **Official Response from Client Services:** > Thank you for the feedback! We will share your idea with our team for review as a potential roadmap item. ### 25. Updates are in par with the county requirements. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** The functionalities and support. They are very knowledgeable about their product. **What do you dislike about Welligent, Part of ContinuumCloud?** At times there are short downtimes, but seems that issue is being addressed effectively. **Recommendations to others considering Welligent, Part of ContinuumCloud:** They offer demos and will cater to companies' needs. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** EHRS needs for LA COUNTY-based programs. ### 26. Direct Support Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I enjoy how easy Welligent is to work and how explainable things are. **What do you dislike about Welligent, Part of ContinuumCloud?** Sometimes the screens freeze or take a more extended time to load. **Recommendations to others considering Welligent, Part of ContinuumCloud:** Welligent is so much easier to work within. Everything is organized compared to the other systems that my company has used. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** There are no problems I have come across yet. Welligent is easier to work with compared to our older system. **Official Response from Client Services:** > We're thrilled to hear of your experience and excited to hear you find the software easy to use! Thank you for the review. ### 27. Nice system! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** It's an easy system to use and navigate! **What do you dislike about Welligent, Part of ContinuumCloud?** I can't find anything to dislike right now. **Recommendations to others considering Welligent, Part of ContinuumCloud:** Keep up the good work! **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** I haven't had any problems with the system. We have realized that the system is excellent because it's easy for other staff to use to complete their documentation. ### 28. Practice Manager review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like how the progress note/clinical transaction. Would like to see access to full/live treatment plan connected to the note **What do you dislike about Welligent, Part of ContinuumCloud?** Too many pop up boxes. Many times navigating does not allow for going back to previous screen after opening up a link within a window **Recommendations to others considering Welligent, Part of ContinuumCloud:** find out what other companies using Welligent are doing and try to implement similarly **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Over all Welligent is meeting our needs **Official Response from Client Services:** > We value your feedback. Our team is working to improve the user experience by reducing clicks and making navigation more intuitive. If you have any additional questions or concerns, please don't hesitate to reach out! ### 29. Nice Data Base **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Medication management (Emar). Group notes. Residential components. **What do you dislike about Welligent, Part of ContinuumCloud?** Working out some progress note issues. Some LPHA and staff signatures locking the document brfore all signatures are collected. **Recommendations to others considering Welligent, Part of ContinuumCloud:** When training through video, make sure there is not a lag. This made it very hard to follow. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Welligent has been great, supporting us as we work out the bugs and continue to make progress. ### 30. I find welligent easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole C. | Substance Use Disorder Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like that I can look up a client and see other provider's notes etc. It helps with continuity of care. **What do you dislike about Welligent, Part of ContinuumCloud?** I like it all, but if I had to choose it would be how often I have to sign in **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** I am solving the problem of having to hunt down a physical client chart when I am looking for notes and ROIs ### 31. Overall I gave the 9 rating because I like how the product operates overall. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** The personalization that we can do for our company and needs. **What do you dislike about Welligent, Part of ContinuumCloud?** The help desk can be frustrating. I feel like the ticket staff doesn't know our system, so difficult to problem-solve. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** I can only speak on the accounts receivable side. By working with the system and Welligent, it is helping us streamline some processes that at times have been unclear. **Official Response from Client Services:** > Thank you for sharing this valuable feedback. We have made a lot of recent investments to increase the size of our team, improve the quality of training provided, and leverage new tools and technologies for managing cases. We feel confident this will address your frustrations and encourage you to please keep in touch with us to let us know how we are doing every step of the way! ### 32. Highly customizable platform and end user friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Welligent is highly customizable and end user friendly. Easy to navigate and offers a variety of options that can be tailored to meet any need. **What do you dislike about Welligent, Part of ContinuumCloud?** Welligent's load times on certain features can be frustratingly slow for the minimal amount of data to be processed. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Welligent works well with our IT team to implement new features and add additional functionalities. ### 33. Uplift Family service WG review **Rating:** 4.5/5.0 stars **Reviewed by:** Supriya D. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Scope of WG functionality. Enrollments, Treatment plans, Service notes, Sessions are covered well. **What do you dislike about Welligent, Part of ContinuumCloud?** The UI of WG can be more seamless, use faster nested navigation options, use better reporting features like data sort, pagination, data analytics. Data discrepancy can be captured via ML. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Behavioral clinical data collection and reporting problem is majorly solved by WG. **Official Response from Client Services:** > Supriya, thank you for sharing this feedback. We are working on improving our reports by implementing a tool which will allow users to dynamically sort and filter reports without refreshing. We are also constantly addressing UI concerns with small, yet important changes to the system. Please keep in touch with us and continue to let us know how we are doing! ### 34. Health Services Coordinator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like that I can access portals and med list on the go and it is user freindly. **What do you dislike about Welligent, Part of ContinuumCloud?** I dislike that the med list is not always up to date and accurate. The sysstem shutting down often without saving your work. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Having multiple places to document the same information helps decrease the number of staff errors in the EHR. **Official Response from Client Services:** > We value your feedback. Our team is working on improving the frequency that the med list is updated. Please keep in touch with us and continue to let us know how we are doing! ### 35. Welligent is a solid EMR with a robust support team **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** . I enjoy the new features and updates that are released. **What do you dislike about Welligent, Part of ContinuumCloud?** Communication and turnaround time with Welligent support are issues at times. In my experience, tickets have taken longer to complete/resolve than previously. I also acknowledge the Welligent has had some significant lifts due to COVID and related business needs **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Better documentation; ease of accessing infomration **Official Response from Client Services:** > Your feedback is appreciated and helpful to helping us improve. We have recently increased the size of our support team significantly and are leveraging a new, best-in-class ticketing system to ensure rapid response times and helpful interactions with our team at every step. Please keep in touch with us and continue to let us know how we are doing as we make these improvements. ### 36. Pros and Cons **Rating:** 3.5/5.0 stars **Reviewed by:** Julianne B. | Clinical coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Once set up, the system is easy to use and helps organize documentation. **What do you dislike about Welligent, Part of ContinuumCloud?** Setting up the system is a long process and can be very time consuming. **Recommendations to others considering Welligent, Part of ContinuumCloud:** Utilize the support team provided to you and set up a detailed implementation plan for launch **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Much easier to stay organized ### 37. Acceptable platform **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis Y. | Q, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Welligent is helpful in organizing and tracking client data and information. **What do you dislike about Welligent, Part of ContinuumCloud?** Welligent cane be confusing sometimes and has had frequent changes during my time using it. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** It's extremely helpful to have all of our clients' information in place and to have the charts be standardized. **Official Response from Client Services:** > Hi Alexis, so glad to hear you enjoy the one stop shop for all your client data with Welligent. We have been consistently innovating to enhance our product and currently run quarterly releases to add new features and functionality for our clients. However, we understand that sometimes that needs a bit of training to make sure all users are comfortable. We will reach out to check and ensure you are on our communications list for release notes, webinars, and other training materials! ### 38. Able to track more information and easy to navigate **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I like that it's easy to navigate and to access information. **What do you dislike about Welligent, Part of ContinuumCloud?** I dislike that some things can be accessed by others who should not be able to alter certain sections and documents. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** The calendar and alerts helps ensure that things are done on time. **Official Response from Client Services:** > Thank you for your review! We would love to connect and address some of the access configurations you mentioned. Please reach out to your customer success representative so we can get in touch. ### 39. One of the most competent EHRs in behavioural health domain **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Their service delivery, smooth module navigation, expert and customized UI designs, and user friendly configuration. **What do you dislike about Welligent, Part of ContinuumCloud?** Long enhancement process, but I do believe that is needed since all enhancements cannot be included in releases. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Prompt service delivery and care continuum ### 40. A very solid, user friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** the user interface, multiple modules which make revenue cycle management so much easier **What do you dislike about Welligent, Part of ContinuumCloud?** Adding the necessary tools for custom reports will be helpful **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** The implementation of Welligent allowed the agency to reduce manpower **Official Response from Client Services:** > Thank you for your review. We have rolled out a brand new custom reporting tool that I think will address your concerns. Please reach out to us- we would be happy to assist you! ### 41. Solid EHR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Easy navigation. User friendly for the most part. **What do you dislike about Welligent, Part of ContinuumCloud?** Updates are sometimes made without notification of the changes, which can interfere with needs. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** ensures our licensing is smooth as we can warehouse everything in one system **Official Response from Client Services:** > Thanks for taking the time to review us! We're happy to hear that you find the platform easy to navigate. Please contact us to ensure that you are included on all of our release and training communications! ### 42. An intuitive electronic health record **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Welligent is easy to navigate, and tabs and sections are clearly labeled and easy to find. The ability to open five charts at a time is excellent. **What do you dislike about Welligent, Part of ContinuumCloud?** It would be helpful if informational pop-up boxes closed automatically without the user being required to click on them. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** The ability to access Welligent from anywhere is helpful with information in real-time. Welligent on Continuum Cloud has been an essential tool to document telehealth services. **Official Response from Client Services:** > We appreciate your valuable feedback. We are doing this on many screens and will continue to update pop-up alerts to close automatically. If you have any additional questions or concerns, please don't hesitate to reach out. Our team is standing by to assist to help ensure you're having the best possible experience with our system! ### 43. Pleasant Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** I appreciate the way the system is intunitive **What do you dislike about Welligent, Part of ContinuumCloud?** Based on internet connect - but this is also a goodf thing. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Communication and end-user collaboration have both become much easier with Welligent. ### 44. SFH Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** The web-based access. Being able to access client records from any location. **What do you dislike about Welligent, Part of ContinuumCloud?** The lack of Human Resource section. Need to improve staff information section. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Not sure ### 45. Expansive easy EHR product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Customizable options, works for many types of services, dynamic easy to navigate system **What do you dislike about Welligent, Part of ContinuumCloud?** Needs more training manuals and system configuration assistant tools **Recommendations to others considering Welligent, Part of ContinuumCloud:** Definitely a product to explore when adding technology and cloud database options to your company **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Allows our agency to move into a large healthcare field with the confidence that we have the technology to compete with any organization **Official Response from Client Services:** > Thank you for the recommendation! We'd be happy to work with your team on new training materials. Please contact us so we can collaborate. ### 46. Much Better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Easy to use and very customizable for Medicaid billing **What do you dislike about Welligent, Part of ContinuumCloud?** The tech support is a bit of a run-around **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** we are able to streamline billing and improve efficiancy ### 47. Welligent Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Appearance is user friendly and appealing **What do you dislike about Welligent, Part of ContinuumCloud?** Field customization sometimes too limited **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** HIPAA/HITECH compliant. Robust reporting. ### 48. Clinical Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Clear layout. Not overly crowded with words. **What do you dislike about Welligent, Part of ContinuumCloud?** A lot of clicking involved. Difficult to "go back". Can't save a house as your home screen, have to search the house every time you log in. **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Same as above. Benefits are that everything for each client is in one place and easy to find ### 49. Welligent - A comprehensive electronic health record **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Customizable, comprehensive, easy to use **What do you dislike about Welligent, Part of ContinuumCloud?** Not always user friendly. Some elements operate counterintuitively **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** Maintaining an accurate and complete record of client documents and related timelines for their completion. We are increasing our reimbursement from public sources, as well as staff productivity. **Official Response from Client Services:** > Thank you for reviewing us. It would be very helpful if you could provide some examples of the issues you experienced. Please submit a ticket and we will definitely review your suggestions! ### 50. Great program, support isn't always as timely and helpful as I would like **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Welligent, Part of ContinuumCloud?** Super user friendly, easy to store data. **What do you dislike about Welligent, Part of ContinuumCloud?** Welligent support is not always as helpful and timely as I would like **What problems is Welligent, Part of ContinuumCloud solving and how is that benefiting you?** we are not solving anything at this time. Have worked with several very helpful Welligent Employees. **Official Response from Client Services:** > Thank you for your feedback. Our goal is always to exceed our clients expectations when it comes to your support experience. We have recently increased the size of our support team significantly and are leveraging a new best-in-class ticketing system to ensure rapid response times and helpful interactions with our team at every step. Please keep in touch with us and continue to let us know how we are doing! ## Welligent, Part of ContinuumCloud Discussions - [Who uses Welligent?](https://www.g2.com/discussions/who-uses-welligent) - 1 comment - [View Welligent, Part of ContinuumCloud pricing details and edition comparison](https://www.g2.com/products/welligent-part-of-continuumcloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A48%3A52+-0500&secure%5Bsession_id%5D=6f55c7d0-6f65-4746-b576-9ae51b6c5757&secure%5Btoken%5D=cb46e785d1d5755aff43c111796f663d7a8d421011233bd9c0bf3f7e981e60b2&format=llm_user) ## Welligent, Part of ContinuumCloud Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Agentic AI - EHR** - Autonomous Task Execution ## Top Welligent, Part of ContinuumCloud Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (548 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (361 reviews)