AG
Armando G.
Mid-Market (51-1000 emp.)
"A Daily Boost for a Healthy Life"
5/5
What do you like best about Wellhub?

I use Wellhub to take care of myself and promote a healthy lifestyle in my company. It helps me reach all employees equally, regardless of location or schedule. Its main attraction is that its content is constantly updated. It is current, entertaining, for all audiences, and 100% applicable. Wellhub has become another routine in my daily life. It is the healthiest way to start the day. Starting the day with a healthy tip, a series of stretching exercises, a moment of meditation, or simply responding to a challenge is a healthy habit. Moreover, it is healthily addictive. I like everything about Wellhub. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Perhaps the meditation-mindfulness section could have more varied content. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Hey there, Armando!

Thank you so much for taking the time to share your thoughts with us. We truly appreciate your honesty, and we love hearing that Wellhub is helping bring you closer to your team!

We've also taken note of your suggestion regarding meditation apps. Feedback like yours is super helpful as we work on expanding our partners and improving the app experience.

If you ever have any questions or need assistance, our team is always happy to help via the Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp.

Crystal E.
CE
Crystal E.
Manager, Benefits
Enterprise (> 1000 emp.)
"Convenient Fitness Classes and Health Tracking on Your Schedule"
4.5/5
What do you like best about Wellhub?

I like having access to some premium apps and online fitness classes. Since I’m usually busy and can’t always make it to the gym, this gives me a convenient way to track my food and overall health, and still fit in workouts whenever it works for me. The product is a little pricey in my opinion, but it offers a great benefit. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The sign-up process isn’t as smooth or straightforward as I’d like. I also don’t like that I can’t narrow down the gyms in my area to anything more specific than a 20-mile radius, which makes it harder to find options that are truly nearby. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Hey there, Crystal!

Thank you for sharing your experience! It’s fantastic to hear that Wellhub is providing a great benefit for your team and giving you convenient access to top health and fitness apps.

We hear you on the location filtering! To narrow down your search beyond the default list radius, head over to the Explore page in the app and open the Map view (bottom right corner). This lets you adjust the radius to easily spot options nearby.

Thank you as well for the feedback on the sign-up process—we’re always working on making onboarding smoother! If you ever need support or have questions, please drop us a DM on Instagram (@wellhub) or X (@wellhubhelp), or visit our Help Center. We’re always here to help!

AG
Agustin G.
Enterprise (> 1000 emp.)
"Variety and Flexibility for Workouts"
5/5
What do you like best about Wellhub?

I like the variety of options that Wellhub offers, both in the places to go and in the included apps. Being able to train in different gyms in various locations is a great advantage, especially for the days I'm at the office, at home, or traveling. Additionally, the app that tracks my routines and progress is very helpful to me. The initial setup of Wellhub is super easy and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I would like there to be more gyms included in the payroll, as well as sports centers that have soccer fields or grills. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Hi Agustin,

Thank you so much for the 5 stars!

It’s awesome to hear how well Wellhub fits your routine, whether you’re working from home, in the office, or traveling. Hearing that you found the setup easy and are getting so much value out of the partner apps and progress tracking honestly made our day.

Regarding your suggestion about sports centers with soccer fields or social spaces like grills, we're constantly working to expand our network, and you can actually help us bring your favorite local spots onboard! In the Wellhub app, just head to Profile > tap the gear icon for Account > scroll down to Support and tap Refer partner. Our team will reach out to them to explore a partnership.

Thanks again for being such a great part of the Wellhub community. If you ever need anything, feel free to reach out via our Help Center or drop us a DM on Instagram (@wellhub) or X (@wellhubhelp).

Matthew F.
MF
Matthew F.
Director of Finance
Mid-Market (51-1000 emp.)
"Lots of Gym Options for a More Varied Workout Routine"
4.5/5
What do you like best about Wellhub?

There are lots of gym options, which lets me add plenty of variety and diversity to my workout routine. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The filtering options could definitely be improved. I live in Brooklyn, so seeing gym options up to 17 miles away isn’t very helpful. I think Wellhub is priced at the top end of the range. If Wellhub considered raising the price materially, I believe as an organization we would be forced to end our partnership. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Hi Matthew, thank you so much for the wonderful feedback!

We’re thrilled to hear that you love the variety and flexibility Wellhub brings to your routine, and that it’s encouraging you and your team to live healthier lives.

Regarding class filtering, by default, the list view shows options up to 19 miles away. In walkable cities like NYC, the map view may be more helpful! You can find the Map icon at the bottom right corner of the Explore page to easily adjust your radius and find spots right nearby.

If you need help with anything at else, please send us a direct message on Instagram (@wellhub) or X (@wellhubhelp), or drop by our Help Center. We're happy to help!

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"One Contract, 20,000 Gyms: Flexible Benefit for Employees and Families"
4.5/5
What do you like best about Wellhub?

One single contract providing access to 20,000 gyms/studios in the US, plus a robust array of partner apps. Flexibility for employees to upgrade, downgrade, or cancel at any time. Ability to extend the benefit to family members, to extend the reach beyond just employees. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Inability to choose for our specific population which partner apps are included within the partner app network. Frequent changes in pricing. The removal of Equinox which we heard a bit of employee noise about. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Hi there! Thanks for taking the time to share your feedback. We are thrilled to hear that Wellhub is helping to fill important gaps in your suite of benefits for your 55,000 employees and their families—especially with holistic point solutions like Clue and substance support apps.

We appreciate your honest insights regarding our network and pricing. To ensure we maintain the highest quality of service, updates on the price are made periodically, following the expansion of our partnerships, from great gyms and studios to amazing supportive apps, in an all-around holistic approach. But we recognize that changes in partners and pricing adjustments can create some buzz among employees, and we strive to inform account holders at least 30 days ahead of time to avoid any unforeseen circumstances.

If you or your employees ever need further assistance or want to share more details, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re always here to help!

Verified User in Defense & Space
AD
Verified User in Defense & Space
Enterprise (> 1000 emp.)
"Wellhub’s HR Portal: Easy Administration, Great Value, and Constant Improvements"
4.5/5
What do you like best about Wellhub?

The program and services are unlike any other in the USA. The ease of use, the value and the continuous improvements separates Wellhub from any of it's so-called competitors. The HR Portal is a one-stop shop for adds/edits to eligibility, current month and prior month/years reporting and the ability to send specific or all employees promo emails from within the platform make the administration very easy and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I do not dislike any aspect within reasonable expectations. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Thank you so much for the fantastic review on G2!

We are thrilled to hear that our HR Portal and reporting tools make managing eligibility and promo communications effortless for your team. Empowering administrators while giving employees access to fitness options and high-quality apps they truly love is exactly our goal.

If you or your team ever need support, please reach out via https://helpcenter.gympass.com/en-us, Instagram (@wellhub), or X (@wellhubhelp). Thank you for being a valued Wellhub partner!

Verified User
G
Verified User
Enterprise (> 1000 emp.)
"Comprehensive Wellness, Affordable and Employer-Sponsored"
3.5/5
What do you like best about Wellhub?

I appreciate Wellhub for its affordability and the all-in-one functionality that allows us to have everything in one app, including mental health, physical health, and overall well-being. I really like that it's employer-sponsored, which means employers can cover some of the costs. It's also great that I can share it with family members, which means they too can benefit by getting healthy and managing different aspects financially and mentally. The setup was pretty easy, and we were able to launch it successfully. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

In my area, even though I have the most affordable plan, there aren't many gyms, so I feel some are left out. Also, I think Wellhub could expand who we can share the app with, like more than just parents and kids. It needs to consider that not everyone has kids or parents who are tech-savvy. It would be better if it allowed sharing with household members or just having the option to share with three people. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Hi there! Thank you so much for taking the time to your feedback with us. We’re thrilled to hear that you and your team are enjoying the all-in-one experience for your physical, mental, and financial well-being, and that your family is benefiting from the plan as well!

We also really appreciate your constructive notes regarding our gym network and family eligibility. Since Wellhub is a corporate benefit, dependent eligibility guidelines (such as partners/spouses and children) are set in coordination with HR teams and company policies. If there are specific gyms or studios in your area that you’d love to see on Wellhub, please feel free to submit a partner referral through your app, so our team can look into adding them!

If you or your team members ever need further assistance or have additional questions, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Kaylie D.
KD
Kaylie D.
People Operations & Benefits Program Manager
Mid-Market (51-1000 emp.)
"Flexible Wellness Program with Room for UX Improvement"
4/5
What do you like best about Wellhub?

I like that Wellhub provides the flexibility to try different gyms and studios at one tiered price, which is really convenient. There are multiple tiered options that suit different wellness routines and lifestyles, which is great. It also offers our employees access to wellness classes or gym sessions they love at a discounted price, providing more flexibility at the same cost. The initiative is fantastic because it reminds companies to focus on employees' mental wellbeing, helping them try new workouts and stay active, which I think is really important. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I think the check-in process can be improved from a user experience. If you book a class and you forget to check in on the app, Wellhub freezes your account and users have to pay an extra fee on top of what they already pay monthly to unfreeze their account, just to be able to book classes again. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Hi there, Kaylie! Thank you so much for your feedback!

We love seeing that you and your team are enjoying the flexibility and variety Wellhub offers. Regarding the check-in issues, we completely understand how frustrating it can be if you forget to check in while heading into a workout.

To help make things easier, we recommend enabling push notifications in the app so you’ll always get a friendly reminder! Also, just a quick tip: you can still check in up to 30 minutes after your class ends in case it slips your mind when you first arrive.

If you ever run into any trouble, our team is always here to help! You can reach out to our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you!

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Strong Benefit Overall, Some Downsides"
4/5
What do you like best about Wellhub?

Wellhub is one of our benefits that is best received by our employees - the value that they get from us covering the Gold plan is exponential compared to offering the same amount as a stipend (which is why we moved over in the first place). Not sure if it would be as meaningful of a benefit in smaller cities though. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The UI/UX is fine at best and honestly could us a lot of improvements, but it works most of the time (which I guess should be the bare minimum but in years past it's been far worse).

The customer support is honestly really difficult to get ahold of remediation for any issues takes a while - we had some problems where users were being charged after being terminated but did not have access to the account to cancel and also weren't able to contact support. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Hi there! Thanks so much for such a detailed and honest review. We’re so happy to hear that covering the Gold plan has been such a hit with your team and is delivering a strong ROI, that’s exactly the kind of impact we’re shooting for!

We also really appreciate you being upfront about our UI/UX and customer support.

We’re always working to smooth out the app experience, and we’ve taken serious note of your frustration regarding billing issues after an employee is offboarded. We want those transitions to be as seamless as possible for you.

If you still have any pending issues with terminated accounts or want to dive deeper into your feedback on the app, please reach out to our Help Center (https://helpcenter.gympass.com/en-us/contact) or send us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re here to support you! @Lanna Marcondes

Cher M.
CM
Cher M.
Chief of Staff
Mid-Market (51-1000 emp.)
"Great Workout Variety, Easy Booking, and Solid Value"
4/5
What do you like best about Wellhub?

The product offering and range of different workouts. I also love the price offering and how easy it is to book. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The product functionality could be better, better filtering options, distance measurements, and ability to adjust time zones correctly. I do not like that if I accidently forget to check in and provide proof, I dont get my points and it messes up my streak and shows up as a "no show". The ability to pull the invoice (and understand it) is painful as the admin. The support could improve from end to end. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub
Edit edit

Thanks for sharing your experience, Cher! We’re thrilled to hear that the variety and value of the platform are working well for you.

We understand the challenges you’ve faced with product functionality, check-in policies, and administrative invoicing. Please know that we take this feedback seriously as we are actively working to enhance the app!

We appreciate your honesty and for helping us make the platform better for everyone!