Wellhub Reviews & Product Details

The versatility and the value. There are so many different benefits from health and wellness apps - tracking steps, monitoring calories, to a variety of gyms all around the country. The best part is we will never pay for more than 50% of our employee headcount. Review collected by and hosted on G2.com.

It would be nice to have a direct customer service line to reach out to. I can only think of 1 time that it was needed and I was able to get what I needed but it took a few days for them to get back to me for something that could have been resolved with a quick call. Review collected by and hosted on G2.com.

While using the App, I particularly like to explore, via Map, new gyms in the area while not in my home area. Navigation of gyms and by plan are very helpful in the search, and by using the map I can see how far the gym is (if I can walk/run) or need to drive. Our company uses the challenges every few months and it certainly helps with engagement. Review collected by and hosted on G2.com.

While checking in, the pop up animation and UX is quite long (2-3 seconds?), I'd like that to be simple and short to know I checked in. I usually am waiting for that to close so I can open another app to scan another pass to get into gym. Review collected by and hosted on G2.com.

Our employees are spread all over the country, and they vary in gender, age, and needs. Since they also travel for work, this product lets them choose the gym, club, or fitness center that works best for them. On our end, all we have to do is upload a list to give them access. The process is straightforward, and the resources we need to provide take about five minutes per week. Integration was literally seamless - couldn't have gone any smoother - this is a stand-alone product but we're just barely launching our wellness program so that as we grow, this will continue to be an integral part of our ongoing wellness efforts. Review collected by and hosted on G2.com.

1) Members have to pay to add their own family members. Some of our employees would like to include their families, but it isn’t in the company budget to cover family plans as well. 2) Allow employers to set a budget of how many people can sign up - so if we can't afford all 1,000 of our employees to sign up - we should be able to set a limit of however many employees we want and then waitlist the rest of the population so they can join when a seat opens up. Review collected by and hosted on G2.com.

I like the versatility Wellhub gives our employees to choose their own wellness adventure. It offers a large variety of options, including workout classes, budget and weight management, step counts, and mental health apps. Staff can choose the employer-subsidized level or upgrade to the access that fits their needs. The app is very user-friendly, and employees can easily pick classes or download partner apps and check in through the app when they schedule a class. I’ve upgraded my own account to use local gym plans and partner workout classes once a day, which saves me a significant amount compared with paying for classes one off and encourages me to go to the gym. Setup was very easy. Review collected by and hosted on G2.com.

I forgot to check into a class on the app, and Wellhub charged me a no-show fee even though I attended the class and checked in at the venue. Wellhub canceled another class without notifying me that I couldn’t attend until I paid the fee. There was a lack of communication, and they could have followed up to find out whether I had missed the class or just forgotten to check in on my phone. Review collected by and hosted on G2.com.

I really like being able to access the gym everywhere just with my mobile. Additionally, the fact that my company pays for the plan I'm subscribed to saves me a lot each month, specifically a savings of 60 euros. I also love that I can go to the gym when I'm with my friends or access interesting facilities like the spa. The initial setup of Wellhub was excellent, especially because the bulk upload was fantastic. Review collected by and hosted on G2.com.

Without a doubt, the fact of maintaining the subscription when the company unsubscribes you. They should give you the option to cancel or keep it at that moment; charging it automatically seems unfair to me. Review collected by and hosted on G2.com.

One platform with a wide range of studios, offering a variety of activities Review collected by and hosted on G2.com.

Each year, there seem to be more usage restrictions. For example, being limited to only 8 premium boutique visits per month feels too restrictive for the price of a platinum plan—especially since those studios weren’t even considered premium last year. At the same time, I’m paying more for what is essentially the same plan.

It would also be great if all activities could be booked directly in Wellhub, without having to log in separately to the provider’s website, platform, or app. The app experience could use some refinement as well—for instance, allowing me to filter studios by favourites, showing fewer badge icons, and prioritising my preferred studios and classes. I’d also like the option to book classes abroad before I land in the city. Review collected by and hosted on G2.com.

What I like best about Wellhub is how easy it makes it for our employees to access a wide network of gyms and fitness facilities in their local area. The platform and mobile app are intuitive and user-friendly, making enrollment and ongoing use simple. Compared to our previous vendor, Wellhub offers significantly more gym options along with reasonably priced membership tiers that provide flexibility for employees. Additionally, the implementation process was smooth and well-managed, resulting in minimal disruption to our workforce. Review collected by and hosted on G2.com.

One area for improvement is employee communications. We have experienced instances where emails sent to employees contained inaccurate information, such as incorrect membership rates or FSA eligibility details. These errors created confusion among employees and required additional intervention from our benefits team to clarify the information. Improving the accuracy and review process for employee-facing communications would help create a better overall experience. Review collected by and hosted on G2.com.

I like that Wellhub makes our employees happy and gives them a benefit a lot of people like. There’s a variety of gyms and classes, and I can upgrade to a gym that better fits my lifestyle and what I want to pay. Employees can use gym memberships, fitness and lifestyle apps, and wellness programs to better themselves while working for us. It’s a good solution for anybody to use, and it shows that we invest in our employees’ health and happiness and that there’s more to working here. The setup was easy with help from my manager. The templates were there, and he shared materials we could customize to announce it to employees. Review collected by and hosted on G2.com.

The admin portal could use some work. It asks me to verify every time I click something or update a list, which gets tedious. Uploading and downloading information also takes a lot of steps. I wish there was an API to make it easier, and I don’t find the portal easy to use for adding or terminating employees. Review collected by and hosted on G2.com.

The application is easy to use, and there are many partners available. Review collected by and hosted on G2.com.

I haven’t managed to really play around with the app yet, but so far it seems like it isn’t very easy to filter partners by activities or areas. Review collected by and hosted on G2.com.

I like that Wellhub is very intuitive and easy to use. The checkboxes are descriptive, and the visual identity is very clear, which helps me identify everything. I don't get lost using the features. Review collected by and hosted on G2.com.

I think everything is very easy to use; the only thing that stresses me is the two-step verification. I have to do this verification at least 10 times in less than an hour using the app. I find it unnecessary. Review collected by and hosted on G2.com.