What do you like best about ProductLift?
This may not be the typical use case for ProductLift. We have an online course and membership. ProductLift allows members to suggest changes, improvements, and new ideas for our membership or course. Why is this important?Allowing users to give direct input fosters a stronger connection, keeps them informed and engaged, and builds trust and a sense of community. There are a couple of reasons why having ProductLift helps our business as well.
Centralizing feedback helps reduce the number of support messages we receive. It also eliminates the need for spreadsheets, databases and other SaaS apps to achieve what ProductLift does. Users can add to the "Wishlist" of things they would like to see added or changed. They can see the Roadmap of where we are going with the product both now and in the future. Additionally, they can vote on any item at any stage of the process as well as comment. This creates a clear picture for us of what the hot buttons are for the majority of users and guides us in planning what happens next. When the users see these changes happening via updates they feel a part of the company and its future. They know that we care.
What we really love about ProductLift is the level of customization. We can really change most things so that the platform represents our brand. For example, we can:
- Customize all the colors and put in our own custom CSS to get it just the way we like it. Use our own domain and white label the product and use Webhooks to integrate with other platforms.
- Customize all the tabs and boards to suit the way we work and to create a clear and concise system for our users.
- Insert images and videos. This is really helpful if we want to explain our idea and illustrate it for user feedback.
- Make use of the features to avoid spam and duplicate posts, saving us admin time.
- Internally, use the platform to discuss and share comments and ideas. Additionally, email someone to seek further clarification or arrange a meeting to discuss an idea. We also have the option to pin and secure comments.
We compared various products similar to ProductLift and also explored other product combinations. However, in the end, we chose ProductLift because it offers us the convenience of a single platform, helps us manage feedback efficiently, and makes our users feel involved in the development of our membership. For us, this is a win-win situation. Review collected by and hosted on G2.com.
