
I find the ability to look at customers who are currently online to be a valuable feature. It allows me to gain insights into customer behaviors and interactions in real-time, which can be beneficial for understanding customer needs and improving service. This feature facilitates a level of immediacy in interactions with customers who are actively engaging with the website, providing a window into customer presence and activity. Review collected by and hosted on G2.com.
I am frustrated with WebJaguar because orders are never updated. When I look at my side of the screen, I see zeros and have to go into my website to see what a customer is doing. Additionally, there are times when a customer submits an order to WebJaguar, but it doesn't transfer over to NetSuite, requiring me to do it manually. This issue used to occur 100% of the time, then reduced to 10%, but now happens occasionally, causing me to miss orders. Moreover, the initial setup of WebJaguar was not easy, contributing to a bad experience overall. Review collected by and hosted on G2.com.

