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Webex Reviews

JM
Logistics coordinator
Mid-Market(51-1000 emp.)
Product Reviewed: Webex
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Products used within Webex: Webex Suite, Webex Interact, Webex Calling
What do you like best about Webex?

For me Webex Suite stands out for its simplicity, I enjoy the screen sharing functionality, the security features that bolster privacy and data management, the easy to navigate interface, and the audio and video quality that make meetings and video conferences really nice. Review collected by and hosted on G2.com.

What do you dislike about Webex?

Sometimes I need to update the program because almost always I lost my synced contacts, not sure why but it's rally sad every time that happen Review collected by and hosted on G2.com.

What problems is Webex solving and how is that benefiting you?

I think in this program I have the opportunity to get connact all time with my coworkers and reduce the time taking some calls that really take time, I better send text msg, so I can say the comunications Review collected by and hosted on G2.com.

Webex Suite Overview

What is Webex?

Webex Suite. Purpose-built for hybrid work. Everything your business needs to collaborate—in the world’s first unified, purpose-built suite for hybrid work. -Calling: Make and take calls across all devices with a powerful enterprise cloud phone system that keeps everyone within reach. -Meetings: Drive more engaging meetings that minimize interruptions and let everyone participate, equally. -Messaging: Keep work flowing in between meetings with rich messaging, secure file sharing, and whiteboarding for continuous teamwork. -Polling: Ensure active participation in meetings and events with six different types of polling and interactive Q&A. -Webinars: Simplify webinar delivery and drive engagement with immersive content and interactive audience experiences. -Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. -Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. -Asynchronous Video: Communicate on your time with a video messaging tool that makes it easy to record, share, and get feedback from customers and colleagues.

Included with this Suite
Webex Details
Discussions
Webex Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, English, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,873 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Ownership
NASDAQ:CSCO
Phone
847-678-6600
Total Revenue (USD mm)
$49,301
Description

Cisco delivers intent-based networking across the branch, WAN, and cloud. We provide end-to-end security, automation, and analytics with award-winning services and support.


MD
Overview Provided by:

Recent Webex Reviews

Ashwin R.
AR
Ashwin R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Webex - an experience!"
The ease of use and the quick handy features is the best thing about webex. Its easy to install and can be used for every call or chat you want to ...
JM
Jorge M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Exploring the kingdom of Webex."
For me Webex Suite stands out for its simplicity, I enjoy the screen sharing functionality, the security features that bolster privacy and data ma...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"WEBEX has proven to be the worst Video calling software I ever used"
There's Nothing helpful in WEBEX. I've tried both their web version as well as Desktop app and got disappointed every time.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

Webex Media

Webex Demo - Meetings UI
Meetings UI
Webex Demo - Messaging UI
Messaging UI
Webex Demo - Polling UI
Polling UI

Video Reviews

19,962 out of 19,963 Total Reviews for Webex

4.3 out of 5
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19,962 out of 19,963 Total Reviews for Webex
4.3 out of 5
19,962 out of 19,963 Total Reviews for Webex
4.3 out of 5

Webex Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WebexQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Omar K.
OK
Sales manager
Consumer Services
Mid-Market(51-1000 emp.)
Product Reviewed: Webex
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Webex?

We use Webex in our organization to communicate with our peers. It helps us organize and create tasks and be able to connect with one another at ease. The app has a great easy interface and allows you to have a flow of communication within your company . You can share files, messages and even search back in history of the chat by using keywords. Review collected by and hosted on G2.com.

What do you dislike about Webex?

I notice Webex can help you communicate better within your team at work and allows you to be more transparent. There wasn't much downside of using Webex , the only thing is if you're using Webex and want to have the communication on other devices you must install the app on each device as this is not cloud based. Review collected by and hosted on G2.com.

What problems is Webex solving and how is that benefiting you?

It solves the problem of communication and connectivity, it allows you to get a hold of peers quicker for a more timely response . You can shoot a message and get your response immediately as where you would wait for an email reply if you opted to email your peers. Review collected by and hosted on G2.com.

Sameer P.
SP
Network Engineer
Mid-Market(51-1000 emp.)
Product Reviewed: Webex Suite
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Webex Suite?

The main thing i like most is that it can integrate with other tools which increases its overall efficiency. It is easy to use though it take time to learn due to vast features. it is highly scalable and customers can scale as per their need. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

As i use this product on daily basis, the main i faced in using this that its interface is quite complex for the first time due its vast features. Though it states its wide integration capabilities with other applications however its integration with other applications can only be scaled to which the application can support. Review collected by and hosted on G2.com.

What problems is Webex Suite solving and how is that benefiting you?

Webex is fairly a useful product in solving a lot problems like scheduling a instant meetings, seamless collaboration between the colleagues to share data, timeless integration with applications proves useful for handling day to day businees problems. Review collected by and hosted on G2.com.

MJ
Senior Manager, Meetings
Small-Business(50 or fewer emp.)
Product Reviewed: Webex Events & Webinars
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Webex Events & Webinars?

I'm grateful for a dedicated support team to guide me through the mobile app/webapp milestones. I look to them for their expert advice on the capabilities of the program as well as their willingness to address the specific needs of my organization with regards to the app. So far, we've been happy with the WebEx events and the ease with which our attendees/users can download and utilize all that the app has to offer for our Convention. Also, the program easily integrated with our registration and program lists. Review collected by and hosted on G2.com.

What do you dislike about Webex Events & Webinars?

While the majority of the functions of the event app/webapp have been helpful for my team, sometimes my events need a more customized functionality that isn't available on the app. Review collected by and hosted on G2.com.

What problems is Webex Events & Webinars solving and how is that benefiting you?

WebEx Events is solving our need of having one location where our users can access all the information needed for our conference. Speaker information, posters, program at a glance, exhibits and sponsor information are all in one conventient place! Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
Product Reviewed: Webex Events & Webinars
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Webex Events & Webinars?

Having used similar products in the past, I would say the number one feature that stands out with Webex is how responsive their team is to questions. When you use their chat feature, not only do they give you clear answers with photos. They also don't try to rush you out of the chat. Review collected by and hosted on G2.com.

What do you dislike about Webex Events & Webinars?

I wish there was an easier way to see all your attendees. I would like to see more ways to sort all the information. I also would love if you could left click on an attendee name and open it in a new tab. Alternatively, it would be helpful if you could go back to the list after editing a singular attendee and be in the same location on the list as before. Review collected by and hosted on G2.com.

What problems is Webex Events & Webinars solving and how is that benefiting you?

WebEx is helping us manage the registration for our sales event for both our internal employees and our partners. WebEx is a huge benefit because they have so many features included in their product. Review collected by and hosted on G2.com.

JR
Director of Collaboration and Security
Mid-Market(51-1000 emp.)
Product Reviewed: Webex Calling
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Webex Calling?

ease of use, feature rich and ever expanding capabilities. The security of the product is great and the solution, overall, is easy to administer. As a partner, I help to administer the Webex Calling solution for many clients. This is in addition to performing demonstrations as part of a selling process. Webex calling is easy to implement, though there are improvements to be made. Integration with Microsof Teams is one of the biggest requests from my clients and it works very well. I use Webex Calling almost daily. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

Webex calling is still lacking some useful features as compared with CUCM/CUC including Unified Messaging, ability to see call status of shared lines in the Webex App and a few others. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Webex Calling is solving the challenges of adhering to a cloud-first strategy for many organizations as well as ease of management/operations. The solution, overall, has a lower TCO when compared to premises when factoring in the skillset required to maintain the solution. Webex calling keeps my organization and my clients from having to maintain hardware in addition to software. With Webex Calling, I don't even nee to maintain the software as that is done on my behalf by Cisco. It allows me to have my staff, and the staff of my clients, to focus on more strategic projects and not have to spend as much time managing the collaboration solution. Review collected by and hosted on G2.com.

Nimish K.
NK
Relationship Manager
Mid-Market(51-1000 emp.)
Product Reviewed: Webex Events & Webinars
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Webex Events & Webinars?

Its easy interface allows you to connect with larger audience in cost-effective way beyond geographical limitations. Its easy to implement with minimal investment, maximizing your return on marketing efforts.

It offers variety of interactive features like polls, Q&A sessions, chat, emoji reactions, screen sharing That enhance engagement with participants.

It can be used to provide Customer support and address common concerns by offering virtual workshops or training sessions. Review collected by and hosted on G2.com.

What do you dislike about Webex Events & Webinars?

The integration with CRM and marketing automation systems have a lot of unnecessary steps which makes it difficult.

There are some limitations in its frequency of use such as audio or video issues, poor connection or platform glitches disrupt the flow of the webinar. Customers who are non tech-savvy have difficulty navigating the platform.

Customer support takes long time to respond. Review collected by and hosted on G2.com.

What problems is Webex Events & Webinars solving and how is that benefiting you?

It provides an effective platform to generate qualified leads by sharing valuable insights.It provide analytics and reporting tools to track attendance rates, engagement levels.

It can be used to nurture existing relationships with clients and partners by sharing updates and addressing common concerns, it strengthen bonds, encourage customer loyalty and promote long-term partnerships.

It reduce the need for in-person meetings and travel expenses, saving both time and money for relationship managers and clients also have built-in features like polls, Q&A and chat for immediate feedback, questions and discussions, fostering a sense of connection and addressing audience concern promptly. Review collected by and hosted on G2.com.

Robert Y.
RY
Network Administrator
Mid-Market(51-1000 emp.)
Product Reviewed: Webex
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Products used within Webex: Webex Suite, Webex Webinars, Webex Calling
What do you like best about Webex?

The scaleability, ease of use and features the platform provides. We use WebEx 2-3 times a month for our monthly corporate meetings that has over 2-300 users logged in at a time. Review collected by and hosted on G2.com.

What do you dislike about Webex?

The main thing I don't like about WebEx is when they push out MAJOR updates to the GUI and don't give you a heads-up! I've been using their software for over 10 years now and still to do this day I can't share my screen and get rid of all toolbars and icons from the screen. Meaning the 2nd monitor (which is a projector in our main conference room) that I'm sharing in the meeting with our slide show always has a toolbar or icon in a way that I can't get rid of!!! Review collected by and hosted on G2.com.

What problems is Webex solving and how is that benefiting you?

Mass corporate video conferencing for our monthly corporate meetings that have over 300 users logged in simultaneously. Review collected by and hosted on G2.com.

Tierra L.
TL
Innovation Product Lead
Mid-Market(51-1000 emp.)
Product Reviewed: Webex Suite
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Webex Suite?

With the WebEx app I'm able to take my meetings on the go with me. So then I don't have to have access to a computer I literally have the app on my phone. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

Sometimes when I log into my WebEx app it tends to freeze when I'm trying to connect to a call that's the only downside it doesn't happen all the time. Review collected by and hosted on G2.com.

Recommendations to others considering Webex Suite:

Having the app on your work phone will definitely put your mind at ease if you're considering the WebEx app Review collected by and hosted on G2.com.

What problems is Webex Suite solving and how is that benefiting you?

WebEx app is helping me communicate with my colleagues and team. Especially when I'm not in the office and I'm on the go. Review collected by and hosted on G2.com.

Ashwin R.
AR
Continuous Improvement Specialist
Small-Business(50 or fewer emp.)
Product Reviewed: Webex
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Products used within Webex: Webex Events & Webinars, Webex Calling
What do you like best about Webex?

The ease of use and the quick handy features is the best thing about webex. Its easy to install and can be used for every call or chat you want to do across the globe. Review collected by and hosted on G2.com.

What do you dislike about Webex?

Nothing that I can think of. Its easy to use and is perfect in all aspects. Review collected by and hosted on G2.com.

What problems is Webex solving and how is that benefiting you?

When compare to all other video/ voice calling applications, webex specializes in having a uniqe options of having classrooms in a single video calling. This helps in conducting webinars with splitting of teams in a single call for discussions. Review collected by and hosted on G2.com.

LS
Director
Small-Business(50 or fewer emp.)
Product Reviewed: Webex Calling
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Webex Calling?

It is easy and practical. I love the voice filters. After 2020 pandemia we work mainly at home where are normal home noises and with that filters we can have high quality calls.

Many times the home internet is not the best, but with the codec and the AI the communications is greate. The chats it very practical and it greate that we can chat with other users ( free account ). We use chat, reunion, calls, spaces day by day. Very hepful can handle the wsebex app on cel phone, computer and othere devices. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

The reports are very complex to understand for a common people. That reports are very dense, with many information that do not male sense for the normal people. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

work like a team in a desentraliced mode. We work home office but we keep everyntg on control with liberty. Before webex we had many problems with the communication. We had noise, drop calls, we can not hear our customer and they also can hear us. Now that problem is only a bad memory. The facilities about IVR and ACD are very good. Enogh for a small bussines Review collected by and hosted on G2.com.