Webex Contact Center Pros and Cons

The support is very accessible, it is also very professional and straight to the point. It is very informative and useful. It is is easy to use and very user friendly. the resolution rate, especially the first call resolution, is impeccably high and very consistent. Review collected by and hosted on G2.com.

I find them to be very slow to start up, contain multiple errors/gliches that cause long freezing periods. They are also quite rigid when it comes to following the rules. Review collected by and hosted on G2.com.

One of the properties that I love most about this program is its intuitive and easy-to-use interface. From the first day, I was able to work with him without problems, saving time learning his performance. In other words, essential for any busy professional looking for immediate results. Additionally, Webex Contact Center has provided me with a vast array of tools and customization possibilities. I can adapt reports and data dashboards according to the specific needs of our organization and the goals we want to achieve. This was necessary to provide accurate and actionable studies to our own executives and decision-making groups. Review collected by and hosted on G2.com.

However, although the program has many advantages, I must also name several things that I dislike. Sometimes the platform might be slow or experience certain glitches, which can hurt my workflow. Fortunately, [Webex contact center]'s technical support team is reliable and always responds quickly to resolve any issues that arise. Review collected by and hosted on G2.com.

The seamless integration of Webex Contact Center with CRM systems is a standout feature. The platform's ability to sync customer data, interactions, and support history directly with our CRM system streamlines our workflow. This integration ensures that agents have access to comprehensive customer information, allowing for more personalized and efficient interactions. Review collected by and hosted on G2.com.

The CRM integration is effective, having more flexibility in data mapping and synchronization would be beneficial. This would allow us to tailor the integration to our specific CRM configuration and optimize the flow of information between systems. Review collected by and hosted on G2.com.

Webex Contact Center offers the advantage of easy scalability, reduced IT infrastructure costs. It is also extremely scalable and customizable. Webex Contact Center has made it possible to move our advisors to a remote environment. Review collected by and hosted on G2.com.

I find that getting help for small problems can be difficult. And my headphones don't work properly with this software. Also I wish their support would provide more details on how to troubleshoot and fix something. Review collected by and hosted on G2.com.

The establishment of a smooth calling option, that warrants better division and timing from the customer help is one of the basic factors. More so, the distinction of new integrating features, where they all create a consistent form of customer support is also a fundamental part of the software. Review collected by and hosted on G2.com.

There are multiple preferences from this software, and they all focus on making rational communications and increasing the level of satisfaction for companies. Besides, the development of new ticketing options makes the aspect of using the software simple. Review collected by and hosted on G2.com.

I love this tool as it reduces the response time of our incoming calls and decreases the call abandonment rate. It also allows seamless integration of communications through various channels, providing a coherent and fluid experience for customers. Review collected by and hosted on G2.com.

I believe that customization, although possible, has proven to be limited in some aspects, which has made it difficult to fully adapt to our specific needs. Review collected by and hosted on G2.com.

Contact Center is the ultimate solution to provide the best contact to customers. It offers an elegant control panel whereas agents we can manage all the software, also in its interface offers predictive dialing, we can track all calls coming into the contact center, it is seamlessly integrated with CRM software, has integrated an interactive voice response with excellent artificial intelligence, and in the package I also want to highlight the multichannel integration. This software also allows us to manage live reports, and perform analysis on all incoming and outgoing calls, it is also possible to conduct customer surveys to find out if they are satisfied with the services offered in the company. Options such as screen sharing, live chat and text messaging is another option that I want to highlight of the product as it greatly facilitates the connection with the customer. Review collected by and hosted on G2.com.

There is currently no mobile version I think this is a defect of the service, the reports although useful are complex to use. It is an expensive solution especially for small businesses, the application was designed for medium and large companies, communications with users in other countries often have errors sometimes hang up having to redo the call, the chatbot is not very intuitive can be improved. Review collected by and hosted on G2.com.

Agility and the introduction of new features as they comes. Review collected by and hosted on G2.com.

Flexibility of the tool itself sometimes. this can be more integrated. Review collected by and hosted on G2.com.

Allows individual configurations that any large company will appreciate. Webex Contact offer a complete solution with telephony, email, chat, all under one foof. They also help us with SMS and some type of email. Review collected by and hosted on G2.com.

I didn't find any problems that I wanted to complain about or that I don't like. I really can't think of anything negative at the moment, as we have been able to resolve all of our requests so far. Review collected by and hosted on G2.com.

I like the ability to unify data and get analytics. It is a powerful contact center solution. I like its simplicity and flexibility. This app offers a central platform for all media. It is one of the best applications that we can use. Review collected by and hosted on G2.com.

The reports generated can be a bit confusing. It tends to fail quite easily on many occasions. Sometimes the call quality decreases. Review collected by and hosted on G2.com.