Webex Contact Center Pros and Cons

I like its ability to have everything to use in one system. I also like that it is portable wherever there is a stable/protected Internet connection. It also makes it easier to reduce unnecessary business trips by providing reliable, high-quality calls. Review collected by and hosted on G2.com.

We purchase an annual subscription and must take care of it very year. And sometimes it crashes Windows devices which is very disappointing. Plus there are so many feature that it takes time to understand everything it can do. Review collected by and hosted on G2.com.

I found the layout of the dashboard to be easy to read and easy to access for our remote agent, and one of the most useful features I found in Webex Contact Center is being able to report call disconnection issues in real time. Review collected by and hosted on G2.com.

Sometimes the service is delayed or frozen and does not update in real time, it updates avery 5 seconds. And when the tools get stuck, I have to log out and log in several times a day, but it's not that annoying, I would like this to be resolved. Review collected by and hosted on G2.com.

I love that it provides customization feature to tailor the platform to your specific business needs. It is also very easy and simple, you can read graphs about your statistics. And transferring to a specific person is a nice feature. Review collected by and hosted on G2.com.

I believe that there are some areas where functionality is limited. Other than this, there's nothing in particular I don't like, but I wish there was more information about the call itself and other options. Review collected by and hosted on G2.com.

I find it to be very easy to use and configure, the quality is always very high. I have not seen another application that can provide the same service with the same ease of use. How easy it is to access, how efficient. The max agent is one of the featues I appreciate. Review collected by and hosted on G2.com.

There are many features available, which aliminates any of the negative aspects you may encounter. It's just that sometimes when the Internet is slow, calls get blocked. Review collected by and hosted on G2.com.

Our response speed is improved with Webex significantly. We implemented Webex Contact Center with a focus on security to strengthen our customer service infrastructure. Our platform is used by all of our important customer service departments and meets all of our security and compliance requirements. Review collected by and hosted on G2.com.

Integration Issues To ensure a smooth launch, we had to dedicate additional time and resources to resolve the challenges of integrating the platform with some of our current systems. It would be great if the platform had more outbound functionality, especially for proactive customer engagement, because it handles inbound interactions very well. Review collected by and hosted on G2.com.

I like being able to call someone directly from my computer, instead of my cell phone. That's an attractive quality. It's easier to call people within my organization, so internal communication is better. And it has a good user interface when working, easy to use also when working. Review collected by and hosted on G2.com.

A proper fulfillment tracking function is necessary, and I find that if could communicate with our other system, order entry would be much more efficient. Review collected by and hosted on G2.com.

-> AI-powered voice assistant

-> Advanced predictive analytics

-> Smooth integration

-> Great customer support Review collected by and hosted on G2.com.

-> limited customisation

-> occasional latency issues Review collected by and hosted on G2.com.

It is a tool available on multiple platforms, so it is easy to access. It also offers me flexibility, scalability, easy to implement, use and maintain. I believe that Artificial Intelligence does the job required and is easy to configure. Review collected by and hosted on G2.com.

The only problems is that sometimes the phone system just disconnects you in the middle of a call or cuts out. And I think that the search function in the Administrator section needs a lot of help. Review collected by and hosted on G2.com.

I am using this tool to call and send SMS to my clients who are located all over the world. Webex Contac Center is an economical and very easy tool to use and communicate with our clients. And once we leave the voice message, they respond and send SMS, it is a very useful tool. Review collected by and hosted on G2.com.

There is no displeasure in Webex Contact Center, since it is easy to use and for calling it is very useful. They have also improved it with the latest restructuring of the panel they have carried out. Review collected by and hosted on G2.com.

Ease of access and simple enough for everyone to understand, even older people. In my work, it helps me a lot to contact my clients and achieve my goals. I have all the capabilities I need to make a consistent professional call with my clients. Review collected by and hosted on G2.com.

I believe there is nothing about this product that I can say needs improvement. But I don't particularly like the sound turning off randomly; Even after fixing the problem, sometimes I still have problems. Review collected by and hosted on G2.com.