Webex Contact Center Pros and Cons

It's a single unified system with all of the features required to get your contact centre up and run. Review collected by and hosted on G2.com.

It's a complete re-architecture from the ground up comapred to our previous solutions so we had to spend time to learn the most effective ways to use this new technolofy. Review collected by and hosted on G2.com.

Very easy to use, no need of costly infrastructer, Single pane of glass, All features we can use on a single page. easy licenses module, you pay what you use, easy integration with thirrd party applications and very secure infrastructure. Review collected by and hosted on G2.com.

Cisco ordering process seems very complex. Review collected by and hosted on G2.com.

I like the functionality and ability to control everything ourselves. It is also a great platform when you need to organize virtual meetings. The user interface is simple, clear and easy to navigate. The learning curve is very easy and anyone can get used to it and it works well. Review collected by and hosted on G2.com.

For many basic questions, the site has helped us; However, in some cases where the request are not so original, it is helpeful to have a person there. Also the sound of incoming calls is too quiet for me. Review collected by and hosted on G2.com.

The ability to arrange my calls appropriately. I also like the fact that Webex Contact Center is easy to use and to the point. And it allows me to speak and help my clients efficiently. What I like most is how easy it is to use, plus it's great to follow up and call back a customer in an easy way. Review collected by and hosted on G2.com.

It may take 2 attempts to log in and the double hang up button is a bit annoying. It also has some problems logging out when my computer is locked when I'm away from my desk. Review collected by and hosted on G2.com.

I love that it has provided a great return on investment for our clients. It it also a robust system that allows you to delve into many of its functions to obtain details that were not available before. I also consider that the cloud architecture is a differential, and also its friendly interface for agents. Review collected by and hosted on G2.com.

Webex Contact Center has integration Complexity. However, it's confusing how you have to indicate the time of day you worked. And I think the product is still maturing in terms of stability. Review collected by and hosted on G2.com.

I love how convenient it is to use and it doesn't take long to get used to. You also only have to be connected to the Internet to use it, no other systems are needed. And we can track the number of calls and provide provisions to know what they are for. Review collected by and hosted on G2.com.

It is always necessary to clear the browser cahce if it is not working properly. And I find the icons at the bottom to be a little small. In general it is good. But they need to improve overall performance. Review collected by and hosted on G2.com.

I like that it is a tool with a very simple and easy-to-understand interface, so it does not require too much training. I love that the desktop version has a ton of super useful and easy-to-use built-in features. I like that it integrates very easily with other applications and with email. Review collected by and hosted on G2.com.

It has a somewhat high price to consider, since it is not as accessible for small businesses. Sometimes the application crashes and needs to be restarted. It would be great to have more integrated reports. Review collected by and hosted on G2.com.

Reliable system that provides all the necessary data. It is easy to interect with different skill levels, both for incoming and outgoing dialing. The advantage is that it is easy to move from one contact to another. I like everything to be in one place. Review collected by and hosted on G2.com.

Webex Contact Center doesn't have many problems, it really depends on the stability of the Internet connection. But I don't like that sometimes you can experience one or two errors when logging in, but other than that it works very well. Review collected by and hosted on G2.com.

I likes its user interface and smoother deployment in any scale of organisation. Features such as automated call distribution and scheduling are incredible to grow your CRM and customer satisfaction. Webex contact center maintains the contact information of historic customers, current customers to help the client to prioritise and customise the services. Dashboard is very interactive and it gives then details of agents. Security features are also good. Review collected by and hosted on G2.com.

More advanced API integration needed to serve the CRM system well. Overall good platform till date, No such major issue encountered. Review collected by and hosted on G2.com.

This platform is well integrated and collectively sync user data, customer interactions. I liked its flexibility and wide range of customisation to the customers. From small scale to large scale organisation, webex contact center provides a enhanced contact center. It's integration with the CRM system is remarkable as it enables us to better serve to the customers. User interface is so interactive. Call flow customisation is good. Review collected by and hosted on G2.com.

API and Agent statstics need to be improved. CRM integration is good but more enhanced data mapping, call records would be benificial. Review collected by and hosted on G2.com.