Webex Calling Reviews & Product Details

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

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Cisco

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Webex Calling Community

Overview by

Mitchell Drysdale

Pricing

Pricing provided by Webex Calling.

Basic Plan

user/mo

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Webex Calling Integrations

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Verified by Webex Calling

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Webex Calling

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Webex Calling Datasheet

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Jim B.

Sr. Network Architect

Enterprise (> 1000 emp.)

3/20/2019

"On-prem calling still the best for large enterprises"

4.5/5

What do you like best about Webex Calling?

Flexibility; cost-savings.

Call Quality.

Large number of different endpoints. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

Difficulty of upgrades.

Difficult to add third party devices.

Monolithic changes / patches required Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

12/11/2018

"Cisco is the best"

5/5

What do you like best about Webex Calling?

Cisco provides easy, reliable and secure calling. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

There is nothing I dislike about Cisco Calling. I've used it for years without trouble. Review collected by and hosted on G2.com.

Recommendations to others considering Webex Calling:

If you're on the fence about Cisco Calling, I highly recommend you switch. I've use Cisco Calling and Avaya. Cisco is definitely easier to use. Even our less tech savvy employees are able to use it without troubles. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

We used Cisco Calling for conference calls, voicemail and daily calls at work. It's simple to use. Even the call forwarding and checking your voicemails from home are easy to use. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

6/12/2019

"Webex calling is a WIN!"

4/5

What do you like best about Webex Calling?

I like that I can be on many devices and have t he same user experience. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

None I can think of. We have been very pleased with the implementation. Review collected by and hosted on G2.com.

Tonya C.

Data Coordinator

Mid-Market (51-1000 emp.)

1/22/2019

"Best Customer Care"

5/5

What do you like best about Webex Calling?

I love when I can call them and the can pin point my problem when we are having problems with the phone system or when the phones have gone down Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

I feel the only thing I dislike is that we do not have an agent on site Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

6/11/2019

"Network Tech"

5/5

What do you like best about Webex Calling?

It was very reliable and made my job so much eiser. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

nothing at this time this was a solid product. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/11/2019

"Training"

5/5

What do you like best about Webex Calling?

It interactes well with most if not all platforms and allows ease of use. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

Nothing so far, as long as the connection speed is good the application works wonderfully Review collected by and hosted on G2.com.

sheila t.

1-800 flowers customer rep

Enterprise (> 1000 emp.)

1/21/2019

"Just okay "

5/5

What do you like best about Webex Calling?

It got the job done when needed. It helped me have a job so can't really hate it too much Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

The amount of times I was unable to log in or severs were down. Review collected by and hosted on G2.com.

Matt E.

Sr. Director, Customer Success

Mid-Market (51-1000 emp.)

12/13/2018

"Simple and easy for reports"

5/5

What do you like best about Webex Calling?

Easy way to push pull all of the reports needed for AHT, ART, and SLAs. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

The interface could be a little more intuitive. It seems like the UI/UX needs a good facelift to be up to par with other software platforms. Review collected by and hosted on G2.com.

Recommendations to others considering Webex Calling:

You need to have a good IT staff on hand to maintain. Cisco was great to help get up and running, but the support wasn't too great going forward. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Calls inbound/outbound, and reporting around each. Review collected by and hosted on G2.com.