Easy accessible and interactive dashboard
Analytics in hand
Easier to retain the customer
Much easier API integrations
Great customer support like Philip and Nishit
Easy implementation of API and custom events by simple CSV
**What do you dislike about WebEngage?** Data capturing delays sometimes occur. The server is rarely down. **What problems is WebEngage solving and how is that benefiting you?** I started as an email marketing specialist at Edvoy without any experience in WebEngage. Now, I am a growth marketer managing push notifications, emails, WhatsApp, SMS, data uploads, personalization, and lifecycle marketing communications—all thanks to WebEngage. After completing the WebEngage course you provided, I am now becoming a marketing and retention expert. Thanks to the team. **Official Response from Karan Ashta:** > We're glad to hear that you find our dashboard analytics easy to access and interactive, as well as our API integrations and customer support helpful. We apologize for any data capturing delays or server downtime you may have experienced. We're constantly working to improve our service and appreciate your feedback. ### 13. Best Web Personaliztion & Analytical Tool for Website **Rating:** 5.0/5.0 stars **Reviewed by:** Devadiga V. | Marketing Executive, Luxury Goods & Jewelry, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about WebEngage?** Webpersonalization and Analytical tool is fantastic! It helped me understand website visitors better by tracking their behavior on run time. I can make personalized content and offerings to meet their needs, ultimately improving user experience and driving conversions. **What do you dislike about WebEngage?** Segment can be made by only last 1 year Data **What problems is WebEngage solving and how is that benefiting you?** It helped us in Customer Segmentation and helped us in Targeting the user with personalization Content through all the communication and also helped to know customer Behaviour and like how the customer is behaving in website and analyse the data. **Official Response from Karan Ashta:** > Thank you for your feedback. We understand your concerns and continuously work to enhance our processes and products. We appreciate your support! ### 14. It's great system but needs proper set up **Rating:** 2.5/5.0 stars **Reviewed by:** Prrasad S B. | Corporate General Manager - Electronic Distribution & Revenue management , Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about WebEngage?** It's has better crm capabilities compare few other crm in market **What do you dislike about WebEngage?** Support needs to improve - customer wants immidiate support **What problems is WebEngage solving and how is that benefiting you?** Customer retention ### 15. webengage usage experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about WebEngage?** 1. Very User friendly to use and access the platform 2. Was able to quickly adapt to the tool 3. Any time avilable support for our account 4. Feautures loaded application by which we can implement lot of campagins **What do you dislike about WebEngage?** Nothing as of now very dynamic tool capable of adapting for any industry **What problems is WebEngage solving and how is that benefiting you?** We had a proble of making the users converse/connect with our counsellors as soon as possible with webengage dynamic journey builder we were able to nurture our users to make them connect to our counsellors as per there wish and time and make the content dynamic **Official Response from Karan Ashta:** > We're glad to hear that you find WebEngage user-friendly and adaptable. Our support team is available around the clock to assist you with any queries or concerns. ### 16. Review for webengage **Rating:** 4.0/5.0 stars **Reviewed by:** Srimathi S. | Campaign analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about WebEngage?** All the features in Webengage are highly user friendly and thats good for the clients. **What do you dislike about WebEngage?** The main issuei have with the webengage platform is the support and responses provided by their tech and onboarding team. Additionally, the platform lacks some features. **What problems is WebEngage solving and how is that benefiting you?** Instead of using multiple panels for different channels, Webengage allows us to work on a unified platform that delivers multiple outcomes. This streamlines our marketing automation efforts. **Official Response from Karan Ashta:** > Thank you for your feedback. We understand your concerns and continuously work to enhance our processes and products. We appreciate your support! ### 17. Amongst many CRM and Marketing platforms I have come across, Webengage is the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Marmik S. | Markting exective - Trigger and journey automation., Luxury Goods & Jewelry, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about WebEngage?** Most importantly the learners guide because I have learned it only through the guide and following the steps. Integrations and journey setups are the easiest **What do you dislike about WebEngage?** Nothing as such. Everything in webengage is simplest and easy to work. **What problems is WebEngage solving and how is that benefiting you?** We have made more then 100 journeys in webenageg in our organisation and it has helped us build a seamless process of website surfing and reaching the end goal. The segementation part in webengage is the most helpfull for us in targetting the right audience with relevant content and at the right time. **Official Response from Karan Ashta:** > We're thrilled to hear that you find our learner's guide helpful and that you've been able to easily set up integrations and Journeys. Thank you for sharing your positive experience! ### 18. WebEngage is an easy-to-use platform that effectively enhances customer engagement and experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about WebEngage?** The platform's user-friendly interface and seamless integration with other tools enhance customer engagement efficiently. **What do you dislike about WebEngage?** Customer support needs improvement. Issues take too long to resolve via mail, whereas phone calls resolve them in minutes. **What problems is WebEngage solving and how is that benefiting you?** Team's support in catalog creation was instrumental in elevating our business and leisure journeys. We can now offer personalized, category-wise experiences to our guests. ### 19. All in one **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about WebEngage?** Best part is you get everthing in one tool. email, journies, surverys , training,ESP, whatsapp. amazing MARTECH tool **What do you dislike about WebEngage?** more training sessions and need help how to improve better in terms of open rate, revenue from journies etc **What problems is WebEngage solving and how is that benefiting you?** benifits Brand recall customer connectivity more revenue via email and cart abandonment journey ### 20. webengage provided a big growth to our APP as it boosts the retention rate of our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed M. | Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about WebEngage?** how it is friendly and easy to use and the support of their team **What do you dislike about WebEngage?** sometimes it's hard to integrate with other services providers **What problems is WebEngage solving and how is that benefiting you?** webengage provided a great support and increase in growth to our APP as it boosts the retention rate of our customers and provided us with great data about our customers to be able to use in future automation journeys and marketing campaigns ### 21. It has helped us automate our workflows and have greater reach **Rating:** 4.5/5.0 stars **Reviewed by:** Elena M. | Project Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about WebEngage?** WebEngage is an exceptional marketing automation tool that has allowed us to begin to visualize user journeys and understand key gaps in their workflows. I love the way it allows us to create automated workflows for all the leads that have been generated with the goal of achieving higher connections with our prospective buyers. Visually I like the platform and it's not that difficult to use. **What do you dislike about WebEngage?** It needs to be updated at the interface level, it could definitely be better and they could add integrations with e-commerce tools. **What problems is WebEngage solving and how is that benefiting you?** The main benefit we have gained from using this tool is that by creating sales-focused customer funnels we have been able to make different evaluations and comparisons throughout the funnel that have helped us make effective decisions in the relentless pursuit of driving higher productivity and profitability. Marketing automation has been instrumental in improving our workflow, while at the same time allowing us to have higher conversion rates and increase sales. ### 22. Best Marketing Automation Toolkit **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about WebEngage?** In our organisation, WebEngage has emerged as a very resourceful tool, it is used daily, particularly because of its robust capabilities in data analysis and creative data visualization. For an employee working in strategy team like myself, the ability to analyze and visually represent data is core to the day to day working. WebEngage excels in this area. The platform offers comprehensive tools for tracking and analyzing the performance of various campaigns across different channels. This has been instrumental in understanding our audience better and tailoring our strategies accordingly. A key aspect of my role involves monitoring and evaluating the effectiveness of our marketing initiatives frequently, like on a weekly basis. WebEngage's capabilities in tracking top-performing campaigns and measuring click-through rates have been invaluable. These features provide me with actionable insights, enabling me to implement our approaches for better results. This in turn also helps me to summarise the results of campaigns and present to the top management of the orgaisation. **What do you dislike about WebEngage?** There are several areas where WebEngage could improve. Firstly, some of the newer features like predictive user segments are still in developent and exhibit bugs, particularly with issues in fetching user lists. customer support responsiveness to our marketing team and the quality of their solutions have been inconsistent, sometimes leading to delays in resolving critical issues. I have also faced high data loading time, which affects operational efficiency, especially when quick data analysis is needed. Lastly our engineering team faced challenges in integration, where I believe straightforward guidance and robust technical support from WebEngage would be more helpful. **What problems is WebEngage solving and how is that benefiting you?** WebEngage has helped us to identify user behaviour by tracking events in our products, thus helping us to refine our product offerings and provide the promised value to our customers. Personalised campaigns through WebEngage has helped us to identify specific user behaviour, helping us to improve funnel metric, especially Trials to Subs metric for our organisation. ### 23. Best CRM Platform for All Retention and Automation NeedS **Rating:** 4.5/5.0 stars **Reviewed by:** Chirayu P. | Marketing Automation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about WebEngage?** Supportive CSM which helps you to be on top of retention campaign. **What do you dislike about WebEngage?** Integration sometime is hectic, and analysis of whatsapp doesnot provide clicks **What problems is WebEngage solving and how is that benefiting you?** Website and App personlalization, very easy to create any jounrey and schedule later ### 24. Best Marketing Automation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bharath S. | Marketing Automation Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about WebEngage?** The best Marketing Automation tool. The UI is friendly to use. **What do you dislike about WebEngage?** On-site survey (Weboverlay) campaign-wise reports are not available. **What problems is WebEngage solving and how is that benefiting you?** Pre header option was recently added for the Email Journey and it is really helping us to analyze the Subject line optimization. Likewise there are so many other new updates that really helps us to optimize our campaigns for better revenue growth. ### 25. All in one tool to scale up your brand visibility and awareness **Rating:** 5.0/5.0 stars **Reviewed by:** Pratik M. | Assistant Manager Website Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about WebEngage?** Number for features, Customer Support... **What do you dislike about WebEngage?** The execution, Implementation takes long **What problems is WebEngage solving and how is that benefiting you?** Webengage has helped us creating a brand awareness amongst our buyers. Existing and new buyers. It has helped us creating retention journeys. It has helped us increase our AOV. It has also helped us in email marketing and whatsapp marketing. We have made some website personalisation on our website that have helped us increase our sales overtime. Overall, a very good tool to have for a new brand like ours. **Official Response from Karan Ashta:** > We're glad to hear that you are enjoying the numerous features and support provided by WebEngage. We appreciate your feedback. We apologize for any inconvenience you experienced with the execution and implementation process. We are constantly working to improve our processes and appreciate your patience. ### 26. excellent tool for CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Amit K. | Senior software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about WebEngage?** While setting up a journey, we can easily create these segments using WebEngage and configure the communication to be triggered for a specific user. The teams at WebEngage, including Customer Support and Customer Success, are incredibly supportive, and the integration is very simple. **What do you dislike about WebEngage?** You need to work on the analytics part. I noticed some data discrepancies in the campaign analytics. **What problems is WebEngage solving and how is that benefiting you?** Webengage solves behavior and action-based cross-channel communication, making it easy for us to communicate with our customers and understand their behavior. ### 27. Power Packed Platform for Digital Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit S. | Senior eRTM Exe., Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about WebEngage?** Competitive package out of everything available in the market presently and CSM plays a crucial role in delivering the best results for clients. One of the best things about WebEngage is its super responsive support team. **What do you dislike about WebEngage?** There is nothing about disliking the platform. The slowness in getting new developments is the only feedback I would like to post. **What problems is WebEngage solving and how is that benefiting you?** WebEngage is bridging the gap between the Company and its Customers through popular features like Push & Building automated user journey's **Official Response from Karan Ashta:** > We're thrilled to hear that you find our platform competitive and our customer success team responsive. We appreciate your feedback about the slowness in getting new developments, and we're constantly working to improve in that area. Thank you for sharing your experience with us! ### 28. Overall experience is good with few improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Vijayaraje R. | Manager - Digital Marketing and Automation , Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about WebEngage?** The platform is user friendly. Number of features present in the platform helps in resolving numerous amount of use cases. Customer support also tries to resolve issues/query promptly. There has been a lot of improvement in the dashboard in the recent years. **What do you dislike about WebEngage?** The integration is easy with WebEngage compatible platforms but when it is not, it takes time. Also, there is delayed response from technical teams when stuck in a campaign/use case. **What problems is WebEngage solving and how is that benefiting you?** WebEngage is helping us focus on the consumer journey on our website and to create touchpoints to bring them back on the website. It is helping us create numerous journeys/use cases by which we can reach the customer at right time through right channel. **Official Response from Karan Ashta:** > We're glad to hear that you find our platform user-friendly and that our customer support has been helpful. We understand the challenges with integration and delayed technical support, and we are continuously working to improve in these areas. Your feedback is valuable to us and we appreciate your input. ### 29. WebEnagage - The Marketing Automation Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sameer K. | Chief Manager -- Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2024 **What do you like best about WebEngage?** The seamless interface, Easy to use. Customer service & involvement of Webengage team in Implementation, management of journeys. **What do you dislike about WebEngage?** I think Webenagege team can schdule more trainings at the brand side. **What problems is WebEngage solving and how is that benefiting you?** With the use of WebEbgage we were able to create Journey on our Website, Push Notifications & segmenation of the visitors. ### 30. Best tool for marketing automation **Rating:** 4.5/5.0 stars **Reviewed by:** Yathin K. | Senior Data Specialist (Loyalty, Marketing), Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about WebEngage?** We have been using using webengage from the past 5 months.The tool is user friendly It is helping us to derive the segments and target the users quickly. Surveys and Journey designing capabilities are really good. The Customers Success team was very supportive. **What do you dislike about WebEngage?** Nothing much to dislike as we are able to solve most our business use cases. There is scope to improve analytics/reporting features. **What problems is WebEngage solving and how is that benefiting you?** Using webengage we have automated most of the customer journey's, We now have one platform webengage where we can analyze and segment customers using offline and online transactions. ### 31. Best CRM Tool for website personalisation **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag K. | Marketing automation specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about WebEngage?** Very easy to integrate, Easy application of web personalisation & in -app personalisation **What do you dislike about WebEngage?** Support Team & CSM reverts are very slow, **What problems is WebEngage solving and how is that benefiting you?** Easy to integrate with shopify and other E-commerce platforms ### 32. WebEngage Usage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about WebEngage?** Mostly the platform has the things i need. **What do you dislike about WebEngage?** There are particular use cases that i am unable to implement on WebEngage like Caraousel on WhatsApp. And this is dependent on your integration with the thrid party, i.e. all the third parties dont provide that. Additionally, in the past, I have struggled with capping the campaigns to only x number of people in a journey. for, eg: if i want to branch within a journey. There was a very complicated way of doing that. **What problems is WebEngage solving and how is that benefiting you?** I am able to send do most of the things. like one platform on which i can send, WA, SMS, PNs , emails etc. so this is quite helpful. ### 33. Amazing retention marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Samir V. | Global leader Automotive Solutions , Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about WebEngage?** It is easy to create campaigns via the journey designer, the UI is very intuitive It's also seamless to set up the tool, the integrations were flexible. **What do you dislike about WebEngage?** Sometimes the support takes time and the dashboard hangs. They can work to increase how fast the tool works. **What problems is WebEngage solving and how is that benefiting you?** It helps us consolidate data from different sources and helps us automate campaigns. Were able to see a better ROI on our marketing spends. ### 34. Omni Channel Marketing at its Best **Rating:** 4.5/5.0 stars **Reviewed by:** Jai S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about WebEngage?** -> One platform that does it all -> Complete 360 experience, ton of features -> Great team to work with -> Great handholding during setup, easy to setup and implement **What do you dislike about WebEngage?** -> Platform feedback implementation takes time **What problems is WebEngage solving and how is that benefiting you?** Our main problem was to understand why user is not subscribing at every step of the journey from lead to signup to taking an action to retention, we put in journeys, taking feedback from the data present and iterating it to get the best results. **Official Response from Karan Ashta:** > We're glad to hear that you find WebEngage to be a comprehensive and supportive platform for your marketing needs. We appreciate your feedback about the implementation time for platform feedback and will work on improving this aspect. ### 35. My experience with WebEngage is in between average to good. **Rating:** 3.5/5.0 stars **Reviewed by:** Swayam S. | Manager - Product Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about WebEngage?** I like creating campaigns and journey, having features like best channel to reach, reachable on platforms, web personalisation, ease of itegration and customer support they give. **What do you dislike about WebEngage?** It has its own limitation while exploring the analytics part. For example if you want to debug something in realtime it takes lot of time to create live segment and check the user behaviour. **What problems is WebEngage solving and how is that benefiting you?** It solves the automated journey and web personalisation for my users. **Official Response from Karan Ashta:** > We're glad to hear that you enjoy creating campaigns and journeys with WebEngage, as well as features like the best channel to reach, reachable on platforms, web personalization, ease of integration, and our customer support. We're committed to continuously improving our platform to better meet your needs! ### 36. Feedback on Webengage Platform: **Rating:** 4.0/5.0 stars **Reviewed by:** Tanishq V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about WebEngage?** I am pleased with Webengage’s versatile integration capabilities for managing WhatsApp, push notifications, emails and more. The intuitive interface, effective campaign management tools, and detailed analytics have significantly enhanced our communication strategies. **What do you dislike about WebEngage?** While Webengage offers many valuable features, I have a few concerns. Sometimes the platform has longer loading times, the WhatsApp integration process is quite lengthy, and segmenting can be somewhat complicated. **What problems is WebEngage solving and how is that benefiting you?** WebEngage solves several key challenges in marketing and customer engagement by integrating multi-channel communication. **Official Response from Karan Ashta:** > We're thrilled to hear that you are pleased with our versatile integration capabilities, the effectiveness of our campaign management tools, and detailed analytics. We appreciate your feedback! We will work on improving loading times and simplifying the integration and segmentation processes. ### 37. Best Analytics Tool In Market **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about WebEngage?** Webengage has a lot of features that are helpful for my organization. The best things that I like about it is the events tracking system, where we can integrate the events in our games to track how users are using our product so that we can identify the pain points and fix them. The other thing that I like about WebEngage is the predictive segments that they recently launched where we are able to predict churn by 95% accuracy and this has helped us winback a lot of users. In my role I have to use the tool every day to see the performance of different journey. It was very easy for us to integrate the tool with our product. Since the tool is very beautifully built, it's very easy for us to use. **What do you dislike about WebEngage?** There is not much to dislike about webengage, the only thing that I can think of is that sometime the system becomes too slow for us to use. And also I think the price can also be a bottleneck for many organizations. **What problems is WebEngage solving and how is that benefiting you?** WebEngage is helping my organization solve a lot of problems from one place itself. We are able to improve our product using the events integrations and using the dashboard to identify the pain points of the user. We are able to send out communications by creating different journeys in WebEngage and keeping track of all the communications. We are able to use the AI to help us reduce churn and also winback lost customers. So all in all it has helped us in all our use cases and we are very happy with the tool. **Official Response from Karan Ashta:** > Thank you for sharing your positive experience with WebEngage! We're glad to hear that you find the events tracking system and predictive segments helpful for your organization. We appreciate your feedback on the system speed and pricing, and we'll certainly take that into consideration for future improvements. We're thrilled to hear that WebEngage has been beneficial in improving your product, communications, and reducing churn. Thank you for choosing WebEngage! ### 38. Good User Management Tools - Beyond our thinking **Rating:** 4.5/5.0 stars **Reviewed by:** Aryan K. | Senior Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about WebEngage?** The Journey Flow is very Smooth and Easy to use on all channels; the Data Analysis part is good; Daily, we use the Dashboard, it is very easy to integrate. **What do you dislike about WebEngage?** Sometimes, it gets very slow, and there are some bugs in the SMS Section I have already consulted with the POC. **What problems is WebEngage solving and how is that benefiting you?** We do not have to go to different places for different communication channels, and also the very important thing is our data is in only one place, no need to share on different platforms. ### 39. Webengage the go to retention tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay G. | Chief Technical Offier, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2024 **What do you like best about WebEngage?** - all the features of the webengage are good **What do you dislike about WebEngage?** event based searching needs to improved there is no way, if i sent a event, i can see which user generated the event, that is one thing they can work on **What problems is WebEngage solving and how is that benefiting you?** we are food tech company monkeybox, so we are using funnels to track our conversion and all sort marketing is done by webengeage and intergreation with varios whatsapp campaign tools **Official Response from Karan Ashta:** > Thank you for your feedback! We appreciate your input about the event-based searching feature. We'll definitely take this into consideration for future improvements. ### 40. Great experience, has helped with personalisation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about WebEngage?** Cost-Effective with multiple added features, and great experience with the customer support team. **What do you dislike about WebEngage?** Segments take a lot of time to create compared to other tools, which makes the function inefficient to use **What problems is WebEngage solving and how is that benefiting you?** - We're able to have a centralised dashboard for all retention analytics, which helps bringing in perspective how our efforts are working - Improved bottom line for the business by neing cost-effective while helping in maintaining the top line ### 41. Simple marketing automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Livin V. | Performance Marketing Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about WebEngage?** Its capability is the best thing I like about the platform. **What do you dislike about WebEngage?** Downsides is the mssing of some filters or features which can save more time. **What problems is WebEngage solving and how is that benefiting you?** It enabled us to simplify the automation or the journeys to reach the right audience and to track every events a user performs on our website. ### 42. The perfect platform for customer retention. **Rating:** 5.0/5.0 stars **Reviewed by:** Umair S. | Ecommerce manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2024 **What do you like best about WebEngage?** very easy to use. user friendly dashboard. ROAS rate is outstanding. **What do you dislike about WebEngage?** nothing to dislike.. but i can say its little costly. **What problems is WebEngage solving and how is that benefiting you?** for me webengage is helping me to map my customer's journeys and retaining that customer to shop again. webengage helping in targeting right audience with accurate data. ### 43. Streamlined Marketing Automation with WebEngage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about WebEngage?** WebEngage's Intutive and user-friendly interface **What do you dislike about WebEngage?** While WebEngage offers a robust platform, there is room for improvement in technical support and the handling of custom feature requests. **What problems is WebEngage solving and how is that benefiting you?** WebEngage streamlines our communication by centralizing multiple channels and automating various marketing operations. It handles tasks like sending session details, reminders, course progress updates, etc., all while enabling personalized interactions. This reduces manual efforts, enhances workflow efficiency, and significantly improves our user engagement. ### 44. A must have tool for the customer journeys and the cross channel communications **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit Maheshwari . | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about WebEngage?** I could say that It's a good software, I will recommend it if you want to automate customer journey as well as send hyper personalised and cross channel communications. It's easy to integrate. Currently, we are using this to engage our audience. It comes with an excellent feature such as inbuilt analytics where you can check the progress of your campaigns. **What do you dislike about WebEngage?** The pre-defined email and sms templates are very less in the library, also I found it very difficult to create or use of dynamic templates. The analytics feature can be imporved by using segment level reporting (using funnels). **What problems is WebEngage solving and how is that benefiting you?** My experience with WebEngane is very good as of now. We have decided to go ahead fully with this tool last year, we started paid our journeys which we were doing manually from quite a long. And guess what, It made our lives very easy by using the it's automation. Now the customer journey is much more systematical and powerful. So in the nut shell, I would like to say that the power of this tool related to customer journey is very strong. ### 45. Super tool to scale business **Rating:** 4.0/5.0 stars **Reviewed by:** sanjeev . | Digital marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about WebEngage?** Easy to understand and use the webengage, I'm so impressed aboout triggers, even I suggest to other brands to use this tool. **What do you dislike about WebEngage?** Report part, i never get proper reports may be i didn't understand that part. But overall nice tool **What problems is WebEngage solving and how is that benefiting you?** helping in retargting. ### 46. Somewhat brilliant **Rating:** 4.0/5.0 stars **Reviewed by:** Sumeet C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2024 **What do you like best about WebEngage?** The best thing is that it is easy to use. User-friendly UI **What do you dislike about WebEngage?** there are a few function missing compared to other martech platform **What problems is WebEngage solving and how is that benefiting you?** It helps to target users omnichannel. Create a user journey from top to bottom of funnel. ### 47. It`s good but download reports is difficult task on web engage **Rating:** 2.5/5.0 stars **Reviewed by:** Kirtan D. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about WebEngage?** easy to use and fast services and resolve this issues **What do you dislike about WebEngage?** as such don`t have anything but as mentioned above reporting is difficult **What problems is WebEngage solving and how is that benefiting you?** to reach out to detail users which we want to target ### 48. Best Martech solution **Rating:** 5.0/5.0 stars **Reviewed by:** Richard F. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about WebEngage?** Analytics and reporting. User interface is great **What do you dislike about WebEngage?** Customer service is exceptionallly slow. **What problems is WebEngage solving and how is that benefiting you?** Customer Retention ### 49. Amazing Retention Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep N. | Head Of D2C, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about WebEngage?** The automated journeys are amazing and easy to use **What do you dislike about WebEngage?** Segmentation and cohort is bit tricky. Maybe I am new to the system **What problems is WebEngage solving and how is that benefiting you?** It helps us in retention marketing ### 50. WebEngage is a good option for Marketing Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about WebEngage?** Easy to use for email marketing. Easy to connect with other applications via APIs. **What do you dislike about WebEngage?** Add on tools such as web personalisation needs to improve overall as a product. It has a lot of potential to improve the overall usage of WebEngage in any org that uses WebEngage. Customer support can be improved. **What problems is WebEngage solving and how is that benefiting you?** WebEngage is primarily used for email marketing and email reactivation efforts for the org. It helps us personalise our communications with our users ## WebEngage Discussions - [Can we get a detailed day to day report of a journey?](https://www.g2.com/discussions/webengage-can-we-get-a-detailed-day-to-day-report-of-a-journey) - 2 comments, 1 upvote - [How can I keep track my mobile app activities like uninstalling it](https://www.g2.com/discussions/35421-how-can-i-keep-track-my-mobile-app-activities-like-uninstalling-it) - 1 comment, 1 upvote - [What are the unique journeys have you executed which resulted](https://www.g2.com/discussions/25199-what-are-the-unique-journeys-have-you-executed-which-resulted) - 1 comment, 1 upvote - [Can we get a detailed day to day report of a journey?](https://www.g2.com/discussions/can-we-get-a-detailed-day-to-day-report-of-a-journey) - 1 comment - [View WebEngage pricing details and edition comparison](https://www.g2.com/products/webengage/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-05-29+22%3A07%3A34+-0500&secure%5Bsession_id%5D=92ea108b-6641-4696-ac37-1eb2cbf0b50d&secure%5Btoken%5D=b99811bf5d20dcff75fe803017890bd47c4004e7f8a139731e9808f4a535d1d6&format=llm_user) ## WebEngage Integrations - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [Chat360](https://www.g2.com/products/chat360/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GoKwik](https://www.g2.com/products/gokwik/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gupshup](https://www.g2.com/products/gupshup/reviews) - [Interakt](https://www.g2.com/products/haptik-interakt/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [RudderStack](https://www.g2.com/products/rudderstack/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) ## WebEngage Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Text Messaging** - Bulk SMS - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Data Sourcing** - Data Enrichment - Expandability - Content Marketing - Multiple Devices **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access **Templates** - Library - Customization - Optimization **Analytics** - Campaign Performance - Audience Insights **Intelligence** - Marketing Metrics - Predictive Modeling - Recommendation Engine **Platform Data** - Journey Reporting - Trends Reporting - Dashboards **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Campaign Management** - Program Management **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Email Campaigns - Audience Segmentation **Personalization** - Recommendation - Content - Cart Abandonment - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Social** - Social Sharing - Social Media Engagement - Social Media Advertising **Engagement** - Coupons and Promotions **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization - Predictive Analytics **Multichannel** - Web - Email - Mobile **SMS Platform** - Reporting - Automation - White Label - Short Codes - API Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top WebEngage Alternatives - [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) - 4.5/5.0 (563 reviews) - [MoEngage](https://www.g2.com/products/moengage/reviews) - 4.5/5.0 (509 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,338 reviews)