We enjoy the real-time back and forth text messaging capability from our actual office phone number. This reduces confusion for our patients! Review collected by and hosted on G2.com.
I currently dislike that we cannot edit the fax address book after we have saved a listing. The fax address book was a great addition but we have realized we have mistyped in some and are unable to edit it! Review collected by and hosted on G2.com.
Video Reviews
Great system, needs some kinks worked out
347 out of 348 Total Reviews for Weave
Overall Review Sentiment for Weave
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For our office, it is a great help that we can text to communicate with patients as it is sometimes faster for patients who prefer to message than have a phone call.
It has helped with our forms as well.
We love the reminders for those who are scheduled and the recall system to catch patients who haven't yet been scheduled.
We also use it as a communication among staff while at the office which helps keep everyone on the same page.
When needing customer support they are easy to get ahold of. Review collected by and hosted on G2.com.
There are still some glitches here and there with the system. But overall we don't have any downsides. Review collected by and hosted on G2.com.
I love that I can have my phone calls, texts and faxes all in 1 place! With the ease of the desktop and phone app I am always connected! Using this software daily they are always coming up with new updates to help with integrating to our current EMR and customer support is always ready to help as well! Review collected by and hosted on G2.com.
Would like the ability to be able to transfer voicemails to other phones via the app vs having to use the phone. Review collected by and hosted on G2.com.
Nothing. It has caused more stress for our office than help. Review collected by and hosted on G2.com.
- Constantly loses connection with our server, creating errors with auto messaging to patients.
- Support is useless. I have had three phone calls with a combined 6 hours over the past 2 days and the most recent issue is not resolved (my request was simply to ask why some patients weren't getting 3 day confirmation reminders and others were. One rep promised to call back with an answer and instead emailed me how to be 10DLC compliant - this was not the issue, which another rep confirmed. The issue still persists).
- There is a new "glitch" literally every week that requires a new phone call and days to fix (with no actual fix). Review collected by and hosted on G2.com.
I like having the ability to send and receive texts on the same business number. We use this on a daily basis and this makes appointments and scheduling a breeze. Also sending review links is super helpful. Review collected by and hosted on G2.com.
If the internet goes down then are phones are out too. Also, I do not like the email client for marketing to our patients. The new email client also did not bring over our previous data Review collected by and hosted on G2.com.
The ability to text our patients after hours if needed. We feel like we never miss communication with them! Review collected by and hosted on G2.com.
We have no dislikes, we only wish every office we used personally for our own appointments would use it! Review collected by and hosted on G2.com.
It is a one-stop for all communication with patients. It is easy to use, we use it daily, and it allows me to contact patients outside of work as well with the same number. Review collected by and hosted on G2.com.
I don't know if there is anything I don't really like about Weave at this time. Review collected by and hosted on G2.com.
It works well between the online interface and the app. It's a one stop shop for phone calls, texts, faxes, emails. It makes it really easy to maintain communication lines between facilities and clients. The phone records make training an easier job and provide fantastic feedback. It's easy to download app on your personal phone and easy to use so that clinic number shows vs personal contact. Review collected by and hosted on G2.com.
Only able to route calls to 2 lines before transfers are sent to voicemail. Review collected by and hosted on G2.com.
it is so easy to use I introduced it to our office about 2 yearsago and they all love it. easy to transfer our calls if we have a remote day. easy to text everyone and recieve pics if we need our patient insurance card. our faxes we wanted to stop using our printer, so much ink was waisted, electronic faxes was the way to go and I can save phone/fax numbers so we always know where it came from.it is so easy to download on your cell phone or computer. we use it everyday . its been rare but when I contact customer service they are on it and answer quick , you can even just chat online if needed Review collected by and hosted on G2.com.
the only issue is it does not intergrate with our emr and scheuling does not transfer over Review collected by and hosted on G2.com.
Our office LOVES Weave. It is easy to use and so easy to keep up with our patients. We are able to keep communication open with our patients when confirming appointments and rescheduling if needed. Review collected by and hosted on G2.com.
I don't have any complaints. Every time weave is down it is always fixed in a quick manner and almost always up and running quickly! Review collected by and hosted on G2.com.
That it integrates with Cloud9 Ortho software so that the appointment text reminders are automatic. Review collected by and hosted on G2.com.
Bulk/mass text messages don't seem to go through to our patients for some reason. Review collected by and hosted on G2.com.
