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Helpful and clever staff, they think a few steps ahead. Review collected by and hosted on G2.com.
The only downside I can imagine is the price, but a full-service chatbot is cheaper than a human. They are still busy with our connections. Review collected by and hosted on G2.com.
70 out of 71 Total Reviews for Watermelon
Overall Review Sentiment for Watermelon
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As EJP accountants and tax specialists, we are extremely satisfied with Watermelon. This young team is "to the point" and always keeps their commitments. Their professionalism and efficiency make the collaboration a pleasure. Watermelon actively thinks along with our questions and responds quickly, which only facilitates the process. Moreover, the implementation of their solutions went smoothly and easily. Together we developed the AI robot LunaLedger, which functions excellently for our clients' primary questions. Watermelon has proven to be a valuable partner in our innovation. Highly recommended!
Greetings from Luna 😊 Review collected by and hosted on G2.com.
So far, we have not been able to identify any negative points. Review collected by and hosted on G2.com.
We’ve been using Watermelon for some time now, and what sets them apart is their exceptional personal contact combined with a high drive for innovation. From the start, their team has been incredibly responsive and attentive to our specific needs, ensuring that we always feel supported.
Watermelon’s platform is constantly evolving with new, cutting-edge features that improve our customer support processes. It’s clear that innovation is at the heart of what they do, and they’re always looking for ways to push the boundaries. I highly recommend Watermelon to any business looking for a modern, customer-focused solution to enhance customer service, reduce wait times, and lighten the workload for the customer support team. Review collected by and hosted on G2.com.
At times, Watermelon innovates so quickly that it can lead to unexpected changes in processes and occasional hiccups on the platform. Since they are always quick to recognize and resolve issues, problems are barely noticeable. Review collected by and hosted on G2.com.
I find Watermelon a very pleasant and intuitive system. It is clear where you need to click to make your desired actions happen. The support, especially Fleur, is also very cool. Fleur thinks along with you to achieve your objectives! Watermelon is used daily by our customers and saves us a lot of data. Review collected by and hosted on G2.com.
What I find less appealing about Watermelon is that complex questions are not always handled well. You have to train the bot quite specifically to give specific answers. This takes a lot of time! Review collected by and hosted on G2.com.
The helpfulness of the people at Watermelon is really top-notch. From the first introductory meeting to the check-ins with Fleur, everything is quick and easy to schedule. Everyone is equally helpful and professional. You can easily schedule meetings but also ask questions via email. You receive a quick response, so you don't come to a standstill. There is great collaboration, and we continuously receive tips on improving the chatbot. Additionally, Watermelon Pulse is very user-friendly. We could get started with it right away! Review collected by and hosted on G2.com.
It takes a bit more time than we had initially estimated. It involves a lot of testing and adjusting, but that also makes it very challenging and fun. Review collected by and hosted on G2.com.
Much of our communication is by email or phone. Watermelon helps to answer many common questions directly. The advantage of the chatbot is that customers receive an immediate answer during their visit to our site and therefore do not have to take any extra steps to find an answer.
The use of Watermelon has undoubtedly proven to be an added value for our site. A very adequate customer service and fast communication (telephone and email) make it a pleasant collaboration. A chatbot is also quick and easy to set up. You can easily implement the chatbot on various other platforms. Access to data is constantly being expanded, which means that the chatbot can also be used more widely.
Our customers use the chatbot regularly and in most cases receive an accurate answer.
In short, it's been a great help to our customer service and, beside the added value, is a tool which helps (potential) customers to make a more informed decision. Highly reccomended. Review collected by and hosted on G2.com.
Negative points can always be found, (I prefer the term improvement points). If we encounter issues, Watermelon is always quick and adequate in solving or helping to solve the problem. Review collected by and hosted on G2.com.
Customer service is easy to reach, always answers my questions, and provides friendly and clear explanations. Easy, if you know how to handle the chatbot, then it's simple to set it up correctly. Design, it's nice that you can fully customize the chatbot to match your own website/webshop colors and design. It's great that you can have multiple chatbots on one account, but they each have their own identity. And above all, it lightens the workload, saving a lot of time in answering chats. We only need to transfer it to another system, and then it's done. Review collected by and hosted on G2.com.
We do encounter the issue that the chatbot sometimes crashes or freezes. If no chat has been sent for a longer period, the chat logs out. And if you don't realize this, you also won't receive the chats with a pop-up. Review collected by and hosted on G2.com.
The AI chatbot scans your entire website and answers the questions asked. Great, because this means you almost no longer have to be in the chatbot yourself. In addition, they really have top service, they walk you through everything step by step during the onboarding of watermelon and answer your questions very quickly. Review collected by and hosted on G2.com.
I can't really name anything I don't like about watermelon. Review collected by and hosted on G2.com.
It was verry easy for a non IT person in our business to setup the initial configuration.
They reached out to the Watermelon Support and with some guidlines got thru the setup of a personality for the chatbot and add some knowledge bases.
They then just asked IT to add a simple code to the website to have the chatbot integrated. Review collected by and hosted on G2.com.
Once you want to add more advanced functions some development is needed and i feel this could be better documented. Review collected by and hosted on G2.com.
Smart use of AI in communication. Smart implementation of new features ( voice, API connection to systems). Fast implementation and evolution. The feeling of building a realy exiting product together. Good support. New products and features gives somethimes problems, but quick actions helps directly to solve the new problems. ( eg Bot may only answer specific dental questions) Review collected by and hosted on G2.com.
Probably for some new users an offline appointment and education would be of great value. In our case we will deliver the education specific for dentistry and healthcare to third parties. Review collected by and hosted on G2.com.
