--- title: WalkMe Reviews meta\_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 574 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 574 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### WalkMe Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [(91 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [(63 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [(56 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [(52 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [(50 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [(39 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [(28 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [(21 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WalkMe ##### 1. Ease of Use Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [ See 91 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you like about WalkMe? It’s been really easy and fast to build with, and the interface stays clean and organized, which helps keep development moving smoothly even as the pr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ##### 2. Helpful Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [ See 63 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 3. Customer Support Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [ See 56 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 4. Features Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [ See 52 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you like about WalkMe? I find WalkMe very simple to use and completely customizable, which allows me to use the system's or company's colors and melt content in the system s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Revolutionizes User Experience with Intuitive Guidance" What do you like about WalkMe? I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps u ##### 5. Training Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [ See 50 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ### 5 Cons or Disadvantages of WalkMe ##### 1. Learning Curve Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [ See 39 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 2. Complexity Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [ See 28 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) See Related User Reviews ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 3. Steep Learning Curve Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [ See 21 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) See Related User Reviews ![saleem s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saleem s.") SS saleem s. Mid-Market (51-1000 emp.) 5.0/5 "A Powerful Digital Adoption Platform for Seamless User Experience" What do you dislike about WalkMe? There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial ![Kishore P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishore P.") KP Kishore P. Small-Business (50 or fewer emp.) 5.0/5 "Clear In-App Guidance and Analytics That Accelerate Onboarding" What do you dislike about WalkMe? There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for la ##### 4. Limited Customization Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you dislike about WalkMe? Right now, we’re not able to move forward with the permissions and roles for Learning Arc. We’ve already submitted an idea outlining what we want to a ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 5. Time-Consuming Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ML Miruna L. Product manager Enterprise (\> 1000 emp.) 7/23/2025 "Walkme review" 5/5 What do you like best about WalkMe? WalkMe's customer service is outstanding — the team is responsive, knowledgeable, and genuinely eager to help. I also appreciate how open they are to feedback, and how quickly they adapt and implement improvements based on customer input. It’s clear they value long-term partnerships and are committed to continuously evolving the product in the right direction. Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother. Review collected by and hosted on G2.com. What do you dislike about WalkMe? The pricing model could use more flexibility. It doesn’t always align with smaller-scale or variable usage needs, making it a bit challenging for teams with fluctuating adoption priorities or limited budgets. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? ENABLE LEARNING IN THE FLOW OF WORK IMPROVE PRODUCTIVITY & EXPERIENCE DRIVE CHANGE AT SCALE Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") IH Verified User in Higher Education Enterprise (\> 1000 emp.) 10/22/2025 "Powerful Guidance and Chatbot, even though with need to use CSS at times" 4/5 What do you like best about WalkMe? This is a powerful on-screen guidance tool that helps set boundaries for users, particularly in situations where there are system limitations. I also really appreciate the chatbot feature, which makes interacting with users much easier. Review collected by and hosted on G2.com. What do you dislike about WalkMe? To use CSS when some features or customizations aren't possible with the current options in the WalkMe editor. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe has been helpful in addressing some of the pain points our users experience. It's also useful for reminding users about small details that might otherwise be overlooked, especially for those who don't use the application every day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/29/2025 "An Invaluable Asset!" 5/5 What do you like best about WalkMe? For the purposes of my role specifically, I love Visions. Watching the user's experience is so helpful for seeing where education may be needed, or when something is a true technology issue or a user error. More broadly, I love that we can create targeted messaging to help with information and pain points. And the in-depth analytics let us see and measure if our messaging and guidance is being used/having the desired effect. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Building content is unnecessarily complicated. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Our technology is updated frequently, and WalkMe allows to both easily notify our customers of changes, but also build in guided help when needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GS Gareth S. WalkMe Specialist Enterprise (\> 1000 emp.) 6/4/2025 "WalkMe is the king of user experience" 5/5 What do you like best about WalkMe? The ability to simplify user processes, to ensure data is entered correctly and for all changes to have a short turn around. Review collected by and hosted on G2.com. What do you dislike about WalkMe? They have some side products that are half baked, felt like they started trying but never finished. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? The two main problems WalkMe solves for us is scalable support, and data correctness. Like many organisations as we scale up we face ballooning support costs, WalkMe enables self help for users which removes the "how to" questions entirely. The second main cause of support costs for us is data correctness and validation. WalkMe enables us to provide a custom data rule sets that we can rapidly change to business requirements. Which ensures the complex data entry we require is done correctly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Enterprise (\> 1000 emp.) 9/27/2024 "WalkMe Success" 5/5 What do you like best about WalkMe? The WalkMe builder stands out for its exceptional ease of use. After working with WalkMe on a daily basis for just over a year, I continue to be impressed by its robust feature set and seamless integration capabilities. The intuitive design makes building and deploying solutions straightforward, even for complex workflows. Additionally, my experience with Customer Support has been consistently positive and issues/inquiries are typically resolved within two business days, reflecting their commitment to responsive and effective service. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I have no dislikes of WalkMe in my use so far. This system is greatly beneficial to our company so far. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe is solving problems by allowing our team to create solutions that our outdated system cannot take on. Review collected by and hosted on G2.com. Show More 8/21/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PR Prakash R. Training Manager Enterprise (\> 1000 emp.) 3/28/2025 "My experiences with WalkMe" 5/5 What do you like best about WalkMe? It enables me to assist the users on various sections of the application. I am not very technical but I am ale to implement solutions. I am able to address issues with the application. It gives me the ability to device solutions and provide them creatively. I've been able to provide complex solutions for issues and bugs with the application. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Insights: I am not able to rely on the insights we get. There were a few times we noticed that the data we got from engaged elements and funnels were incorrect. Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? For nascent and growing application such as our application, there are issues that needs a quick solution. I am able to successfully address such issues with a WalkMe build. We improve adoption of newer features of our application with various deployables. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 9/16/2025 "Great Customer Support Experience" 5/5 What do you like best about WalkMe? When needing assistance, the WalkMe Support team responded extremely quickly and took the time to replicate my issue. When an immediate answer wasn't available, they passed along my questions to the appropriate teams as needed. I received prompt and clear responses and even additional actions to make my ideas known to their product team! Review collected by and hosted on G2.com. What do you dislike about WalkMe? Some of the user interface can seem clunky - but with proper training (provided for free by WalkMe), this is a challenge that can be overcome relatively quickly! Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe allows our team to add additional features without the need to use developer time and energy :) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Josh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh C.") JC Josh C. Training Manager and LearnZIMS Teaching Partnership Coordinator Computer Software Small-Business (50 or fewer emp.) 8/11/2016 "Just in time support and training for the global captive animal community." 5/5 What do you like best about WalkMe? For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our \>1,300 members are based in \>100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies. Review collected by and hosted on G2.com. Recommendations to others considering WalkMe: Ensure you have a deployment plan ready - customer success team are ready day one to help you hit targets. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Always on support and training for a globally distributed user-base and a small and single-outlet support team without shift coverage. Review collected by and hosted on G2.com. Show More Response from Lacey Butler of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-164245/official_response/edit) Hi Josh, firstly, thank you for taking the time to share your experience with WalkMe! It’s incredible to hear how Species360 is using our platform to support your global community of zoos, aquariums, and conservation organizations :) We’re thrilled that WalkMe has been able to provide an ‘always-on’ help center that seamlessly fits your SaaS model and empowers your small but mighty team to deliver 24/7 service 🙌. It’s \*also\* great to hear that our team has been able to work closely with you to find ways to optimize content creation and build solutions that suit your needs. We look forward to continuing to help you support your mission and maximize WalkMe’s value. Thank you for being a customer and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe 3/12/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 5/19/2025 "WalkMe Is the Best!" 5/5 What do you like best about WalkMe? Working with WalkMe has been an absolute game-changer for our organization. From day one, the platform has empowered us to simplify complex processes, reduce support tickets, and deliver an intuitive, self-service experience for our users. Whether it’s creating Smart Walk-Thrus, automating tasks, or launching timely communications through Workstation, WalkMe has exceeded our expectations. But what truly sets this experience apart is the WalkMe Success Team. Their partnership, strategic guidance, and deep product knowledge have been invaluable. They took the time to understand our unique workflows and goals, and they consistently offer creative, scalable solutions that align with our vision. No question goes unanswered, no challenge goes unsupported, they are responsive, collaborative, and proactive every step of the way. We’re incredibly grateful for the partnership and excited about what’s ahead. WalkMe isn’t just a product, it’s a team and a strategy we trust. Review collected by and hosted on G2.com. What do you dislike about WalkMe? One area of opportunity would be the availability of more live, instructor-led training sessions. While the on-demand resources and documentation are helpful, our team would greatly benefit from regular live courses that allow for real-time Q&A, deeper exploration of advanced features, and hands-on learning with direct feedback. These sessions could accelerate adoption and help us get even more value out of the platform. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe is helping us solve several key challenges related to user adoption, process consistency, and system navigation across our enterprise platforms. Before implementing WalkMe, users often struggled with complex workflows, resulting in frequent support tickets, inconsistent data entry, and delays in task completion. With WalkMe, we’ve been able to proactively guide staff through essential processes using Smart Walk-Thrus, surface key communications through Workstation notifications, and simplify training with contextual, on-demand support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Matt B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt B.") MB Matt B. Digital Adoption Implementation Lead Enterprise (\> 1000 emp.) 1/12/2023 "WalkMe drives our digital transformation" 5/5 What do you like best about WalkMe? WalkMe has proven to be an extremely valuable tool, enhancing the user experience by providing intuitive guidance and support within various digital platforms. Its ability to create step-by-step walkthroughs helps employees navigate complex processes efficiently, thereby increasing productivity and reducing the learning curve associated with new software or systems. The platform's analytics feature also allows for continuous improvement by tracking user engagement and identifying areas where further support may be needed. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Sometimes feature improvement requests take longer than we hoped for to meet the custom needs of our team. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Onboarding gaps, knowledge retention, data integrity, feature adoption...honestly the list could go on and on. We have WalkMe on over 100 applications internally and continue to expand weekly. Review collected by and hosted on G2.com. 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