--- title: WalkMe Reviews meta\_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 574 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 574 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### WalkMe Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [(91 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [(63 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [(56 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [(52 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [(50 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [(39 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [(28 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [(21 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WalkMe ##### 1. Ease of Use Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [ See 91 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you like about WalkMe? It’s been really easy and fast to build with, and the interface stays clean and organized, which helps keep development moving smoothly even as the pr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ##### 2. Helpful Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [ See 63 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 3. Customer Support Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [ See 56 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 4. Features Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [ See 52 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you like about WalkMe? I find WalkMe very simple to use and completely customizable, which allows me to use the system's or company's colors and melt content in the system s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Revolutionizes User Experience with Intuitive Guidance" What do you like about WalkMe? I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps u ##### 5. Training Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [ See 50 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ### 5 Cons or Disadvantages of WalkMe ##### 1. Learning Curve Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [ See 39 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 2. Complexity Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [ See 28 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) See Related User Reviews ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 3. Steep Learning Curve Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [ See 21 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) See Related User Reviews ![saleem s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saleem s.") SS saleem s. Mid-Market (51-1000 emp.) 5.0/5 "A Powerful Digital Adoption Platform for Seamless User Experience" What do you dislike about WalkMe? There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial ![Kishore P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishore P.") KP Kishore P. Small-Business (50 or fewer emp.) 5.0/5 "Clear In-App Guidance and Analytics That Accelerate Onboarding" What do you dislike about WalkMe? There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for la ##### 4. Limited Customization Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you dislike about WalkMe? Right now, we’re not able to move forward with the permissions and roles for Learning Arc. We’ve already submitted an idea outlining what we want to a ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 5. Time-Consuming Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Thea megan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thea megan B.") TB Thea megan B. 1/26/2026 "Transforms Digital Adoption with Proactive In-App Guidance" 4/5 What do you like best about WalkMe? I like WalkMe's in-app guidance because it feels contextual, proactive, and non-intrusive, giving help exactly where and when users need it without disrupting their workflow. I also really value the Smart Walk-Thrus feature. It offers interactive, step-by-step guidance with balloons, highlights, and auto-advancing steps, helping users navigate complex tasks without leaving the app. This feature makes tasks foolproof, reduces errors, and boosts user confidence. Additionally, WalkMe's Analytics & Insights are amazing, especially the Steps Analysis and the way they help identify users' hesitation points and interaction heatmaps. This data-driven approach is crucial for optimizing processes and improving user experience, proving the tool's ROI. Review collected by and hosted on G2.com. What do you dislike about WalkMe? WalkMe is undeniably expensive, requiring long-term contracts and having a quote-based pricing structure that can quickly add up for mid-sized teams or broad deployments. Many users find it a tough sell for smaller organizations or tight budgets, with mentions of hidden or add-on fees for advanced features. Another major pain point is the maintenance and breakage when apps update. Even minor changes in the underlying software can break Walk-Thrus and other elements, necessitating regular reviews and rebuilds. It often requires a dedicated team to keep the content current, otherwise, the guidance can become unreliable or outdated fast. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? I find WalkMe addresses digital adoption in complex software environments, solving low productivity and high support costs. Its contextual guidance is proactive, and features like Smart Walk-Thrus and Analytics help users complete tasks faster and identify workflow improvements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JB Jitendra B. 1/15/2026 "Effortless Onboarding with WalkMe's Intuitive Guidance" 4.5/5 What do you like best about WalkMe? I use WalkMe mainly to help people navigate complex systems without feeling overwhelmed. It’s been really helpful for onboarding and training, since users get clear, step-by-step guidance right inside the application. What I like most about WalkMe is how it supports users right at the moment they need help. The in-app guidance feels natural and makes even complicated tasks easier to understand without breaking focus. It allows people to learn while actually using the system, instead of sitting through long trainings. I also appreciate how the guidance can be tailored to different roles, so it stays relevant and genuinely helpful in day-to-day work. Setting up WalkMe at the start was pretty smooth, and once I got used to the interface, building and customizing guidance felt much more intuitive and manageable. Review collected by and hosted on G2.com. What do you dislike about WalkMe? One thing I’ve noticed with WalkMe is that setting up guidance can take longer than expected, especially for complex workflows. The interface for creating or editing walkthroughs can feel a bit clunky at times, which slows things down. It would also be great to have more options to customize prompts and messages so they fit our branding better. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? I use WalkMe to help people navigate complex systems with clear, in-app guidance, reducing confusion and dependency on manual support. It eases onboarding, boosts efficiency, and prevents common mistakes. Rolling out new features is smoother, alleviating some support and training pressure. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kishore P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishore P.") KP Kishore P. Product consultant Small-Business (50 or fewer emp.) 1/13/2026 "Clear In-App Guidance and Analytics That Accelerate Onboarding" 5/5 What do you like best about WalkMe? WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing. Once it’s set up properly, it delivers consistent value across teams. Review collected by and hosted on G2.com. What do you dislike about WalkMe? There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for large applications with many paths. Some features feel powerful but require training to use efficiently. Pricing can also feel high for smaller teams if they don’t fully use the platform. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe reduces user confusion, lowers support tickets, and shortens onboarding time. Instead of relying on documentation or live training, users get guidance exactly when they need it. This improves adoption of new tools, reduces errors, and helps teams stay productive without constant hand-holding. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite WB Willy B. 1/13/2026 "Streamlines Onboarding with Intuitive Walkthroughs" 4.5/5 What do you like best about WalkMe? I love how WalkMe provides guidance right when and where it's needed, with step-by-step walkthroughs and interactive tips that make learning new processes so much easier. I appreciate being able to customize guidance for different team members and see how everyone is interacting with the platform. These features make onboarding smoother, reduce mistakes, and help the team feel more confident using the software. WalkMe takes the stress out of training my team on new or complicated software by allowing them to follow clear, interactive guidance, which reduces errors, speeds up learning, and keeps everyone on the same page. Overall, it makes day-to-day work a lot smoother and helps the team stay productive and confident. Review collected by and hosted on G2.com. What do you dislike about WalkMe? While WalkMe is really helpful, there are a few things that could be better. Setting up walkthroughs or customizing guidance can sometimes feel a bit time-consuming and complicated, especially for more detailed processes. I also wish features like analytics and reporting were a bit easier to navigate so I could quickly see how people are interacting with the guidance. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? I use WalkMe for easier onboarding and navigation of complex processes. It reduces training stress, decreases mistakes, and speeds up learning with in-tool guidance, helping my team work confidently and productively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Daniel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel R.") DR Daniel R. Mid-Market (51-1000 emp.) 4/30/2026 "Effortless User Guidance with Quick Solutions" 5/5 What do you like best about WalkMe? I find WalkMe easy to use, which helps a lot. It's an interesting and incredible tool that allows building fast solutions for customer needs. The Smart Walk-Thrus act in the right points to reduce friction, which is really valuable. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Could be great if conditions like Excel to create more lines of acting. Some missing steps for Ariba Initial Setup. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? I use WalkMe to guide users through the SAP Ariba environment, improving task adoption by reducing steps users lose. It builds fast solutions for customer needs and reduces friction points, making it easy to develop effective guidance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/4/2026 "Endless Possibilities Backed by Excellent, Responsive Support" 4/5 What do you like best about WalkMe? Possibilities seem endless, support staff is excellent. I always hear back from someone in a few hours, and they make sure there are no issues/questions before closing my ticket Review collected by and hosted on G2.com. What do you dislike about WalkMe? It's difficult for someone like me, who doesn't spend a ton of time in the tool. It's a small fraction of my role, and I feel like I'm not taking full advantage of the tool. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Onboarding end users -- our product is not the easiest to use, and this helps us point users to their start point without having to build something in the product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RF Ryan F. Senior Account Executive Small-Business (50 or fewer emp.) 6/9/2026 "Provides Robust In-App Guidance That Make Processes Easy to Follow" 5/5 What do you like best about WalkMe? It is an excellent tool that enables us to integrate a wide range of content formats including videos, user flows and articles into platforms to help with user adoption and improve onboarding. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Managing and maintaining a large number of guides requires proper dedication to ensure content is always up to date as processes change. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? The easy to consume walkthroughs and in-app guides significantly reduces dependency on external documentation, improves product adoption and reduces training effort. Review collected by and hosted on G2.com. Show More Response from Matthew Miller of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-12939529/official_response/edit) Thank you for sharing your review and your positive feedback about the wide range of content formats you can integrate! We take comments very seriously and use them to help improve in the future. Thanks again! Matthew, Peer Review Manager @ WalkMe Validated ReviewerIncentivizedSource: G2 invite ![Sumana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumana C.") SC Sumana C. Learning Specialist Enterprise (\> 1000 emp.) 6/4/2026 "Easy Integration with Real-Time In-App Guidance!" 5/5 What do you like best about WalkMe? Easy to integrate. Real-time, in-app guidance provided. Ease of development. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Too many settings and advanced settings related factors which make it challenging to have control over the design / development elements. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe is helping us to create end-user training materials. Review collected by and hosted on G2.com. Show More Response from Matthew Miller of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-12918219/official_response/edit) We're glad to hear that you find WalkMe easy to integrate and that it provides real-time, in-app guidance. We appreciate your feedback about the advanced settings and will take it into consideration for future improvements. Thanks, Matthew, Peer Review Manager @ WalkMe Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chaitanya V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chaitanya V.") CV Chaitanya V. Software Engineer Information Technology and Services Enterprise (\> 1000 emp.) 1/18/2026 "Empowers New Users Quickly, Needs Performance Boost" 4.5/5 What do you like best about WalkMe? I like how WalkMe offers features like announcements for new application features. It's helpful that we can add a help icon which assists users in navigation and understanding features. The smart walkthroughs are particularly useful when users need to learn more about a component or how to use it. Also, the initial setup of WalkMe was pretty easy, thanks to the clear instructions provided. Review collected by and hosted on G2.com. What do you dislike about WalkMe? When the application is huge it lags pretty bit, which creates a negative impact for the user and doesn't show up quickly. The WalkMe smart walkthrough should be refactored so that it won't cause performance issues and doesn't lag for large-scale applications. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? I use WalkMe to onboard new users with smart walkthroughs for each component, helping them understand the application. It provides announcements for new features and a help icon for users to navigate and learn about components if they're stuck. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aarthy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aarthy R.") AR Aarthy R. People DigitalX & Intelligence Lead l UX Consultant l Project Manager l WalkMe Project Lead Enterprise (\> 1000 emp.) 10/9/2025 "After 3 years of using WalkMe" 4.5/5 What do you like best about WalkMe? Best about WalkMe is it simplifies complex processes and guides end users through intuitive solutions like passive, moderate, intrusive ones depending on the business case scenario. The capability that WalkMe gives the builder to choose between them and not always an aggressive solution is a highlight. Also, the opportunity it gives the builder/engineer to be creative when it comes to solutioning part. Features like shoutouts effectively capture user attention and link directly to relevant actions, reducing time spent on repetitive support requests. The ability to segment solutions based on user demographics is another standout advantage. Capability it has to configure the WalkMe Menu anywhere within the applications is the best. We use this especially to support our HR support agents for Case management process. Review collected by and hosted on G2.com. What do you dislike about WalkMe? The downside I felt out of my experience and to be very specific with examples, the time it takes for product ideas to move from submission to implementation stage. For instance, initially when we wanted to use “Surveys”, we realized that it doesn’t has the feature to create those dependent questions based on the user’s response. Now that it has been implemented, however I can say that it took nearly 2 years to see the implementation. Additionally, working with Workday applications often required complex jQuery to meet business requirements, which added to the effort. Finally, product updates—such as changes in element positions—don’t automatically adjust existing solutions, requiring builders to spend extra time reconfiguring them, which can be a maintenance challenge. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? HR and Payroll support queries and Org related projects and programs. Review collected by and hosted on G2.com. 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