--- title: WalkMe Reviews meta_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 571 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 571 scale: '5' date_modified: '2026-07-15' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # WalkMe Reviews **Vendor:** SAP **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 571 ## About WalkMe WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com. ## WalkMe Pros & Cons **What users like:** - Users value the **ease of use** of WalkMe, finding it intuitive and efficient for onboarding and support. (84 reviews) - Users appreciate the **intuitive guidance** from WalkMe, enhancing their experience and streamlining complex processes efficiently. (54 reviews) - Users commend WalkMe for its **responsive customer support** , swiftly resolving issues and enhancing the overall experience. (52 reviews) - Users value the **easy training support** of WalkMe, appreciating its intuitive setup and helpful learning resources. (47 reviews) - Users love WalkMe for its **customizability** , **intuitive interface** , and **powerful analytics** that enhance user experience and efficiency. (46 reviews) - Users appreciate the **ease of learning and excellent support** of WalkMe, enhancing their problem-solving capabilities efficiently. (41 reviews) - Guidance (40 reviews) - Intuitive (38 reviews) - Efficiency (32 reviews) - Insights (31 reviews) **What users dislike:** - Users face a challenging **learning curve** with WalkMe, especially concerning advanced features and customizations. (34 reviews) - Users find the **complexity of initial setup** and learning curve challenging, particularly for advanced features and large-scale deployments. (24 reviews) - Users face a **steep learning curve** with WalkMe, particularly regarding advanced features and managing deployments effectively. (19 reviews) - Users find WalkMe to be **time-consuming** to set up, particularly when customizing guidance for complex processes. (16 reviews) - Users often face **limitations in dynamic element handling** and outdated training content, affecting overall ease of use. (15 reviews) - Users find **limited customization** options in WalkMe, making it challenging to fully tailor prompts and messages. (15 reviews) - Users face **poor customer support** with slow response times, leading to frustration during critical issues and complex inquiries. (14 reviews) - Slow Performance (14 reviews) - Users find WalkMe's **limited features** hinder effective searching, labeling, and collaboration among developers. (13 reviews) - Users experience **delays** with WalkMe, leading to frustration and workflow disruptions in critical situations. (12 reviews) ## WalkMe Reviews ### 1. Effortless Feature Introduction with WalkMe **Rating:** 4.5/5.0 stars **Reviewed by:** Mehafooz P. | Software Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about WalkMe?** I like that WalkMe is a no code tool and easy for anybody to use with its drag and drop functionality. I appreciate the smart walk-thrus feature, as it can be reused and is helpful for guiding users through new features using popups, letting them know what steps to perform. The initial setup is very easy and supported by courses provided by WalkMe to help us learn. **What do you dislike about WalkMe?** WalkMe will call the certain APIs a number of times which will cause the performance degradation. **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe to announce new features and guide users on navigation with smart walk-thrus. It's a no-code, drag-and-drop tool anyone can use, and reusing smart walk-thrus is helpful. ### 2. From Confusion to Clarity with WalkMe **Rating:** 4.0/5.0 stars **Reviewed by:** Maheshwari K. | Digital Adoption Senior Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about WalkMe?** We use almost all the WalkMe apps, and it has really changed the way our teams work. Features like Smart Walk-Thrus and SmartTips give step-by-step help right inside the tools we use, so even new team members can start working without a lot of training. It feels like having a virtual guide always ready to help, and it has saved us a lot of time. WalkMe Workstation is also a big plus for us. It brings together our CRM, HR, support tools, and other daily apps into one place. I can quickly search, open apps, and complete small tasks without jumping between multiple windows. The ActionBot makes things even easier by letting me do simple actions like checking leave or logging updates right away. What makes WalkMe stand out is how easy it is to customize. We can create guides, tips, and automated flows that match exactly how our processes work. Whenever we need to update something, we can do it fast, and the changes show up instantly for everyone. Overall, it has made onboarding faster, reduced support questions, and improved productivity. Our team feels more confident using our tools, and new changes are picked up much quicker. It’s one of those tools that quickly becomes hard to work without. **What do you dislike about WalkMe?** WalkMe is great, but there are a few things that could be better. In Workstation, we can’t really customize the look, like changing the style of balloons, and there’s no option to add our own CSS for consistent design. It also doesn’t let us filter data by custom date ranges, which makes it harder to dig into specific time periods. It would be really useful if we could see the user IDs and detailed activity for people using Workstation apps, but there aren’t any full reports for that right now. I’ve also noticed there’s a “Workstation dashboard insights” and a “Workstation system insights,” but it’s not clear what the difference is. Lastly, we can only see insights for top items we’ve deployed. Having data for all items would make tracking and improving them a lot easier. **What problems is WalkMe solving and how is that benefiting you?** WalkMe has made it so much easier for our team to learn and use all our business tools without feeling lost or dependent on long manuals. Features like SmartTips, Walk-Thrus, and Workstation guide people right inside the flow of their work, so they get help exactly when they need it. This means fewer repetitive questions to our support team, faster onboarding for new hires, and a big boost in confidence for everyone using our apps. In the end, it’s saving time, reducing frustration, and helping us get more done every day. ### 3. Simple, Effective, and User-Friendly for Training Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nate R. | Training and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about WalkMe?** I like that WalkMe is simple to use and easy to build on. It has a great interface that makes learning in the flow of work really effective. Since it overlays on our platform and is on demand, it allows us to create natural prompts. Customers and employees can engage with it whenever they feel stuck, which reduces calls to customer support and improves our NPS score. The initial setup was simple, easy, and user friendly. **What do you dislike about WalkMe?** N/A **What problems is WalkMe solving and how is that benefiting you?** I use WalkMe for customer and employee training, enhancing product adoption, knowledge, usage, and retention. It's simple to build, overlays naturally on our platform, and reduces support calls, boosting our NPS score. ### 4. Great Interface and Responsive, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about WalkMe?** It has a great interface, and the customer support team is responsive and helpful. **What do you dislike about WalkMe?** Nothing to report as of yet—the platform has been great so far. **What problems is WalkMe solving and how is that benefiting you?** We create modern, responsive guides for our users. **Official Response from Matthew Miller:** > We're thrilled to hear that you're enjoying our interface and finding our support team helpful. Thank you for sharing your positive experience with WalkMe! Appreciate the feedback, Matthew, Peer Review Manager @ WalkMe ### 5. Intuitive Navigator and Editor That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Farhan K. | Technical Coupa Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about WalkMe?** the navigator and editor , how intuitive it is with tany software **What do you dislike about WalkMe?** no significant downsides, but could have more creation guides **What problems is WalkMe solving and how is that benefiting you?** user guidance and training **Official Response from Matthew Miller:** > We're glad to hear that you find WalkMe's navigator and editor intuitive and easy to use with any software. We appreciate your feedback about wanting more creation guides, and we'll definitely take that into consideration for future updates. Best and thanks again! Matthew, Peer Review Manager @ WalkMe ### 6. Guiding Users, Driving Change **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran B. | Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about WalkMe?** WalkMe has been a game-changer in our transition from a legacy ERP to a modern SaaS solution. It made onboarding smooth by providing users with interactive training videos and real-time guidance through key workflows. The in-app shoutouts and on-demand video resources helped drive engagement and awareness for new features without overwhelming users. From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement. **What do you dislike about WalkMe?** While WalkMe is incredibly effective in guiding users and driving adoption, we see an opportunity for even greater value through enhanced integration options. With its intuitive design and strong user engagement, expanding API support across more platforms could help position WalkMe as an even more versatile tool within the broader SaaS ecosystem. **What problems is WalkMe solving and how is that benefiting you?** ERP adoption has been our primary challenge, especially transitioning from a legacy system to a modern SaaS platform. Users across different regions often struggled to adapt, resulting in a high volume of support tickets and training requests. WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support. ### 7. Great Introduction to WalkMe with Clear Use Cases Ahead **Rating:** 4.0/5.0 stars **Reviewed by:** Angela Z. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about WalkMe?** I like that WalkMe allows me to create clear, interactive guidance directly inside our applications without requiring heavy coding or engineering support. It’s intuitive enough to get started quickly but powerful enough to scale for more advanced use cases. **What do you dislike about WalkMe?** Since I’m still new to WalkMe, the main challenge has been the initial learning curve—especially when it comes to more advanced features and customization options. The builder interface can feel a bit overwhelming at first, and it takes time to fully understand how all the elements work together. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping address the challenge of getting new partners up to speed quickly on our company’s partner dashboard. With WalkMe, I can design step-by-step, in-app instructions that guide partners through their first tasks and key workflows without human intervention. This not only speeds up onboarding but also reduces errors and support requests. ### 8. A smart, user-friendly ally for training and communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Alondra E. | Assistant Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about WalkMe?** WalkMe is intuitive and engaging, almost like solving a puzzle, which makes it enjoyable to build content. It’s also helped us better understand our technology stack and how it’s being used across our firm. One of the most valuable aspects is how it enables us to quickly identify user pain points early and collaborate with support to resolve them, preventing larger issues. **What do you dislike about WalkMe?** Adopting new WalkMe features can be a challenge sometimes. It takes time to fully understand them, and there’s often too much red tape to enable. **What problems is WalkMe solving and how is that benefiting you?** It streamlines the on-boarding process and supports change management efforts. It helps reduce the learning curve for employees and boosts confidence. It also serves as a reliable communication channel for planned outages and updates. It also helps with compliance and data integrity by guiding users through processes accurately and reduces errors. Automation features have increased productivity by eliminating repetitive tasks. In all, it has made us more agile. ### 9. WalkMe Usage within a Fortune 50 Company **Rating:** 4.0/5.0 stars **Reviewed by:** Alfred G. | Transformation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about WalkMe?** WalkMe is a very light and quick solution to deploy. For low to medium complexity walkthroughs or guidance we can often get helpful content up in a matter of minutes. **What do you dislike about WalkMe?** Due to some of the changes on the SAP interface, on screen element selection does not always work consistently. For more complex screens, the only reliable way to play content is using jquery. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping to reduce the amount of QRG review that gets done. It allows us to effectively have users avoid mistakes and also learn new processes quickly. The hands-on approach that WalkMe content provides helps users engage more effectively with SAP and learn the new system in less time. We use WalkMe to help users avoid errors, as well as learn new process as they deploy. ### 10. Great User Interaction and an Easy Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Valeria R. | Senior UX Engineer, Transformation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about WalkMe?** The user interaction and learning curve are very nice. **What do you dislike about WalkMe?** The back and forth when I need support. **What problems is WalkMe solving and how is that benefiting you?** When there is a new deployment on the platform, notify all users. ### 11. Walk me review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about WalkMe?** The fact that it is easy to record the trainings. **What do you dislike about WalkMe?** I wish that the recordings could be compressed more so I could store them on confluence rather than sharepoint sites. **What problems is WalkMe solving and how is that benefiting you?** I use these for internal it training sessions when hiring new employees to ensure that the team is aware of things they must do for compliance. ### 12. Powerful Features, Flexible Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about WalkMe?** The features, insights, customer support, and customization. **What do you dislike about WalkMe?** Not so prompt customer support fewer times **What problems is WalkMe solving and how is that benefiting you?** Product adoption for sure, benefiting in revenue growth ### 13. Great for User Onboarding, But Needs More Stability for Developers **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole T. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about WalkMe?** It really helps our users in navigating a new tool. It replaces 1:1 coaching at a basic level, saving us time and resources. The customer support is unmatched and they will respond within a couple of hours. **What do you dislike about WalkMe?** It can be glitchy and not consistant from a developers point of view. Also, many times it doesn't scale to zoom percentage. **What problems is WalkMe solving and how is that benefiting you?** allowing users to walk through processes without a trainer having to take time and walk them through the basics. ### 14. Assistant for User Adoption—With Room to Grow **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan W. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about WalkMe?** Streamlined onboarding: WalkMe makes complex tools like Salesforce or Highspot more approachable by guiding users with real-time, contextual tips. Flexible customization: You can build step-by-step walkthroughs tailored to different user personas, improving training effectiveness. Insightful analytics: Usage tracking and engagement data help validate whether digital adoption initiatives are working. Boosts productivity: Saves time by reducing support tickets and user confusion, especially when launching new processes or platforms. **What do you dislike about WalkMe?** Editor UI feels clunky: Building walkthroughs can feel unintuitive at times, with a learning curve for less technical team members. Performance lags: Occasionally slows down the host application, especially in large, content-heavy deployments. Limited design flexibility: Visual styling options are somewhat restrictive without developer input, which can affect user experience polish. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps eliminate confusion when rolling out new sales tools or processes by guiding users step-by-step in real time. This reduces reliance on one-off trainings or support tickets, and ensures consistency in how users complete tasks. It’s especially helpful when onboarding new reps or reinforcing changes in tools like Salesforce, Highspot, or internal portals. As a result, we're seeing faster adoption, fewer errors, and improved confidence across the team. ### 15. WalkMe- A helpful app that is easy to configure **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about WalkMe?** I was able to learn this tech. very quicky. Thanks to the free WalkMe trainings, there is a lot of videos that help users to learn building WalkMe's and then you just get better with time. WalkMe console give you a lot of data insights. For Example, you can see which WalkMe's are being used more freqently and which ones are not. End users also can fill in a feedback form when they use a WalkMe which provides a lot of insights to the Admin. **What do you dislike about WalkMe?** Sometimes I have noticed the users complain about the WalkMe extention not working on their browser. The WalkMe extention takes a little bit longer to show up on the browser somtimes. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps in avoiding the repetitive questions from the end users about how to run a particular task or how to get a report out of the system. They get an easy solution for a task they want to perform without asking for anyone else's assistance. ### 16. Walkme revolutionizing HR processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about WalkMe?** Walkme provides user-friendly guidance with almost no code needed. it simplifies software navigation making it easy for users to understand. It's capability to build solution for every use case is amazing. Upsides are Walkmen has smart, rule-based content to user roles and behavior, it's inbuilt analytics helps us track user behaviour and drop off points allowing us to streamline those processes with walkme **What do you dislike about WalkMe?** The only dislike about walkme is if there are dynamic fields, it takes some microseconds to load , so there are chances that Walkme is missed if users are too fast. And two autoplay don't work together unless one is completely finished. But no show stopper. **What problems is WalkMe solving and how is that benefiting you?** Walkme is solving to streamline many HR processes like hiding irrelevant fields, automating some fields based on user input, providing interactive guidance which allows less repitition of manual input. This leads to better user satisfaction and business outcome as every wrong filled form costs money and also time consuming. ### 17. Intuitive Platform with Powerful Customization and Seamless User Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Darpan S. | Digital Adoption Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about WalkMe?** Smooth user guidance & automation. Intuitive platform with powerful customization to drive user adoption and reduce training effort. **What do you dislike about WalkMe?** Occasional performance lag and complex setup for advanced customizations. **What problems is WalkMe solving and how is that benefiting you?** WalkMe solves the problem of low user adoption and high training dependency by guiding users directly inside applications like SAP Ariba and SuccessFactors. It reduces errors, support tickets and onboarding time. For me, it enables faster deployments, better engagement and smoother change management across teams. ### 18. Great and straightforward for delivering engaging customer experiences, could use some QoL **Rating:** 4.0/5.0 stars **Reviewed by:** Ren A. | Digital Adoption Platform Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about WalkMe?** It's extremely quick and easy to deliver and create guided experiences, it has a smooth learning curve enabling new customers to create contents for user onboarding for full-fledged applications. **What do you dislike about WalkMe?** WalkMe suffers from lack of customization (scripting, stylization of certain elements, project structure), the user will have an easier time designing walkthroughs if they lean more into what WalkMe has to offer, rather than them having the freedom to develop what they think is right. **What problems is WalkMe solving and how is that benefiting you?** We use WalkMe as the main tool for building onboarding experiences in all Kaseya's products. Since the company deals with a large amount of softwares and products, WalkMe efficiency in implementation is extremely beneficial for delivering to all of them with a good degree of quality. ### 19. My Experience with WalkMe: A Game Changer for User Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Guillaume H. | Digital Adoption Consultant • Educational Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about WalkMe?** What I like best about WalkMe is its ability to provide real-time, contextual guidance directly within applications, without requiring users to leave their workflow. The platform empowers organizations to reduce training time, minimize support tickets, and improve user adoption by delivering step-by-step walkthroughs, tooltips, and automation exactly when and where users need them. From an admin perspective, I especially appreciate the flexibility of the Smart Walk-Thrus, the robust segmentation options, and the ability to customize UI elements to align with our brand guidelines. WalkMe combines technical depth with a no-code interface, making it accessible for both business teams and developers. **What do you dislike about WalkMe?** What I find challenging with WalkMe is the complexity of managing large-scale deployments. As the number of Smart Walk-Thrus, Launchers, and segments grows, maintaining structure and consistency requires rigorous governance. Without clear naming conventions, tags, and version control, the editor can quickly become difficult to navigate. Additionally, some customizations — especially around CSS and advanced logic — require a deeper level of technical skill than what the no-code interface suggests, which can create a learning curve for non-technical users. That said, these challenges are manageable with proper planning and documentation, and WalkMe continues to improve its tools and admin experience. **What problems is WalkMe solving and how is that benefiting you?** Guide users in real time with step-by-step Smart Walk-Thrus, reducing confusion and errors. Decrease dependency on traditional training by providing just-in-time support directly in the flow of work. Reduce support volume by addressing common questions proactively through Tooltips, Launchers, and ShoutOuts. Accelerate onboarding for new employees and users of new tools. Ensure consistency and compliance in critical processes (e.g., in procurement, finance, or HR systems). ### 20. Simple Guide with WalkMe **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastian L. **Reviewed Date:** November 05, 2025 **What do you like best about WalkMe?** I appreciate that WalkMe is easy to handle and can be effortlessly scaled down to a smaller scale. This flexibility in application makes it particularly valuable for my team and me. Especially helpful is the support for learning aids for program parts, which significantly optimizes the learning process. The initial setup of WalkMe was relatively straightforward, which facilitated the transition from other programs like SAP Enable Now. The interaction with other SAP products is seamless, making WalkMe an efficient complement to our way of working. **What do you dislike about WalkMe?** Everything okay **What problems is WalkMe solving and how is that benefiting you?** WalkMe provides support with learning aids for program components, making it easy to have the application at hand and break it down into smaller parts. ### 21. Very helpful to the end users and it is an interesting process to create Walk-Mes for me as an admin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about WalkMe?** WalkMe smart walkthroughs make the employee self-service quite easy as it helps in resolving the problem of repetitive queries from the employees. Shoutouts help in sending important notice/notifications to the users. WalkMe extension setup is a very easy two step process. For Me as an Admin, creating WalkMe is quite easy because of the ample learning material available on the Walkme community. The customer Support is very good. They respond on the same day and try to resolve queries as soon as they can. **What do you dislike about WalkMe?** I have noticed that WalkMe does not work as good with MS Edge as it works with Chrome. Sometimes I have faced issues where the WalkMe extention is not able to load on the page and to fix it I had to re-install the extention. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps the employees with their self service tasks and also it helps in sending out notifications in the form of shoultouts and smart tips to the end users. The end users now do not create frequent tickets for every other self service task. Instead they can search from a large list of smart walk throughs created in the system and find the solution for the task they want to perform. ### 22. DAP has never been easier and smoother than with WalkMe **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about WalkMe?** It's a wonderful tool to help users access the information they need in real time, within their newly adopted or updated systems. As a Certified WalkMe builder, it's easy to use and understand, and absolutely satisfying to see deployed in my client's environment. I think it's a milestone that marks a before and after in Digital Adoption. **What do you dislike about WalkMe?** I think it still has a way to go and it may not be perfectly optimized; it may be as well a problem with the system I was using it in (o9 Solutions) and not a problem of WalkMe tools specifically, but I found that the detection of on screen elements tend to fail a lot, and that resulted in Walk-Thrus that used Auto-Steps and auto-clicking in several buttons not working properly and stopping in the middle of a process. Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue. **What problems is WalkMe solving and how is that benefiting you?** We have several training and performance support materials that cover the topics users need to know about the adoption of the new system, its features, its benefits, the interface and so on, but the fact that they can have all the information on a button or a process they need in real time within the platform is priceless. In other projects, users would have to look at a job aid to see how to perform a process and then go back to the system and try to do it themselves. With WalkMe, they have instructions in real time, they are guided through the system, features, buttons, sections and so on as in a guided tour. It's a whole new way of change management and adoption of new digital platforms and I think it's absolutely revolutionary. ### 23. Game changer! **Rating:** 4.5/5.0 stars **Reviewed by:** Lyor B. | Président et propriétaire, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about WalkMe?** WalkMe has been a game-changer for our organization! The platform has streamlined our user experience across multiple systems, ensuring employees can navigate complex processes with ease. From its intuitive step-by-step guidance to its powerful automation capabilities, it has significantly improved productivity, reduced errors, and fostered seamless software adoption. Its analytics feature has provided us with valuable insights into user behavior, allowing us to optimize workflows and address challenges proactively. Lastly, WalkMe has a very responsive customer service team and any issues we have had are quickly addressed and resolved. We highly recommend WalkMe to any organization looking to enhance efficiency, improve user experience, and embrace successful digital transformation. It’s truly an indispensable tool! **What do you dislike about WalkMe?** Lack of paper-based job-aids With numerous browser windows open, WalkMe occasionally links to the wrong app, even though it was not configured for it Between the Console, Admin screen and Launcher, it's easy to get lost as to which does what **What problems is WalkMe solving and how is that benefiting you?** Guidance, validation, automation of pain points we have in our apps. ### 24. Digital Adoption made easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about WalkMe?** WalkMe allows us to build onboarding experiences for our users that are easy to implement and can guide the user on how to do many different tasks. We are also able to highlight key features for our users easily, and provide marketing and other content. Adding WalkMe to the site is easy and takes no time at all. The integration process is quick and easy, in our case we deploy through a generated snippet that is added to our html. The support team is usually always available through chat, so customer support tends to have a quick turnaround. **What do you dislike about WalkMe?** There are some places that need work, and sometimes things are not where you expect them. I also feel like sometimes features get removed without a clear replacement. I would like to see more refinement of the existing product. **What problems is WalkMe solving and how is that benefiting you?** We are using WalkMe to reduce the dependency of our customers on our support teams to guide them through fundamental steps for using our products. ### 25. Since having our point of contact updated we have had a great experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha B. | Director of Digital Education, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about WalkMe?** Right now we have designated people like John Short to jump on issues we may be having which is a real necessity for our business. **What do you dislike about WalkMe?** Prior to John we had more delayed response times which can be frustrating especially in the financial world where time can have a monetary impact. **What problems is WalkMe solving and how is that benefiting you?** One of our largest use cases is providing stop gaps for our technology platform as well as implementing educational messaging for guidance to our users. ### 26. Walkme review **Rating:** 5.0/5.0 stars **Reviewed by:** Miruna L. | Product manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about WalkMe?** WalkMe's customer service is outstanding — the team is responsive, knowledgeable, and genuinely eager to help. I also appreciate how open they are to feedback, and how quickly they adapt and implement improvements based on customer input. It’s clear they value long-term partnerships and are committed to continuously evolving the product in the right direction. Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother. **What do you dislike about WalkMe?** The pricing model could use more flexibility. It doesn’t always align with smaller-scale or variable usage needs, making it a bit challenging for teams with fluctuating adoption priorities or limited budgets. **What problems is WalkMe solving and how is that benefiting you?** ENABLE LEARNING IN THE FLOW OF WORK IMPROVE PRODUCTIVITY & EXPERIENCE DRIVE CHANGE AT SCALE ### 27. Powerful Guidance and Chatbot, even though with need to use CSS at times **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about WalkMe?** This is a powerful on-screen guidance tool that helps set boundaries for users, particularly in situations where there are system limitations. I also really appreciate the chatbot feature, which makes interacting with users much easier. **What do you dislike about WalkMe?** To use CSS when some features or customizations aren't possible with the current options in the WalkMe editor. **What problems is WalkMe solving and how is that benefiting you?** WalkMe has been helpful in addressing some of the pain points our users experience. It's also useful for reminding users about small details that might otherwise be overlooked, especially for those who don't use the application every day. ### 28. An Invaluable Asset! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about WalkMe?** For the purposes of my role specifically, I love Visions. Watching the user's experience is so helpful for seeing where education may be needed, or when something is a true technology issue or a user error. More broadly, I love that we can create targeted messaging to help with information and pain points. And the in-depth analytics let us see and measure if our messaging and guidance is being used/having the desired effect. **What do you dislike about WalkMe?** Building content is unnecessarily complicated. **What problems is WalkMe solving and how is that benefiting you?** Our technology is updated frequently, and WalkMe allows to both easily notify our customers of changes, but also build in guided help when needed. ### 29. WalkMe is the king of user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth S. | WalkMe Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about WalkMe?** The ability to simplify user processes, to ensure data is entered correctly and for all changes to have a short turn around. **What do you dislike about WalkMe?** They have some side products that are half baked, felt like they started trying but never finished. **What problems is WalkMe solving and how is that benefiting you?** The two main problems WalkMe solves for us is scalable support, and data correctness. Like many organisations as we scale up we face ballooning support costs, WalkMe enables self help for users which removes the "how to" questions entirely. The second main cause of support costs for us is data correctness and validation. WalkMe enables us to provide a custom data rule sets that we can rapidly change to business requirements. Which ensures the complex data entry we require is done correctly. ### 30. WalkMe Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about WalkMe?** The WalkMe builder stands out for its exceptional ease of use. After working with WalkMe on a daily basis for just over a year, I continue to be impressed by its robust feature set and seamless integration capabilities. The intuitive design makes building and deploying solutions straightforward, even for complex workflows. Additionally, my experience with Customer Support has been consistently positive and issues/inquiries are typically resolved within two business days, reflecting their commitment to responsive and effective service. **What do you dislike about WalkMe?** I have no dislikes of WalkMe in my use so far. This system is greatly beneficial to our company so far. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is solving problems by allowing our team to create solutions that our outdated system cannot take on. ### 31. My experiences with WalkMe **Rating:** 5.0/5.0 stars **Reviewed by:** Prakash R. | Training Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about WalkMe?** It enables me to assist the users on various sections of the application. I am not very technical but I am ale to implement solutions. I am able to address issues with the application. It gives me the ability to device solutions and provide them creatively. I've been able to provide complex solutions for issues and bugs with the application. **What do you dislike about WalkMe?** Insights: I am not able to rely on the insights we get. There were a few times we noticed that the data we got from engaged elements and funnels were incorrect. Support: Some complex issues take few months to resolve. There have been a few issues that haven't been resolved. I wish a rigorous follow up is done until resolution especially if it's with T3 support. **What problems is WalkMe solving and how is that benefiting you?** For nascent and growing application such as our application, there are issues that needs a quick solution. I am able to successfully address such issues with a WalkMe build. We improve adoption of newer features of our application with various deployables. ### 32. Great Customer Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about WalkMe?** When needing assistance, the WalkMe Support team responded extremely quickly and took the time to replicate my issue. When an immediate answer wasn't available, they passed along my questions to the appropriate teams as needed. I received prompt and clear responses and even additional actions to make my ideas known to their product team! **What do you dislike about WalkMe?** Some of the user interface can seem clunky - but with proper training (provided for free by WalkMe), this is a challenge that can be overcome relatively quickly! **What problems is WalkMe solving and how is that benefiting you?** WalkMe allows our team to add additional features without the need to use developer time and energy :) ### 33. Just in time support and training for the global captive animal community. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Training Manager and LearnZIMS Teaching Partnership Coordinator, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2016 **What do you like best about WalkMe?** For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately. **What do you dislike about WalkMe?** Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies. **Recommendations to others considering WalkMe:** Ensure you have a deployment plan ready - customer success team are ready day one to help you hit targets. **What problems is WalkMe solving and how is that benefiting you?** Always on support and training for a globally distributed user-base and a small and single-outlet support team without shift coverage. **Official Response from Lacey Butler:** > Hi Josh, firstly, thank you for taking the time to share your experience with WalkMe! It’s incredible to hear how Species360 is using our platform to support your global community of zoos, aquariums, and conservation organizations :) We’re thrilled that WalkMe has been able to provide an ‘always-on’ help center that seamlessly fits your SaaS model and empowers your small but mighty team to deliver 24/7 service 🙌. It’s *also* great to hear that our team has been able to work closely with you to find ways to optimize content creation and build solutions that suit your needs. We look forward to continuing to help you support your mission and maximize WalkMe’s value. Thank you for being a customer and here's to your continued success! Lacey Butler, Customer Advocacy @ WalkMe ### 34. WalkMe Is the Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about WalkMe?** Working with WalkMe has been an absolute game-changer for our organization. From day one, the platform has empowered us to simplify complex processes, reduce support tickets, and deliver an intuitive, self-service experience for our users. Whether it’s creating Smart Walk-Thrus, automating tasks, or launching timely communications through Workstation, WalkMe has exceeded our expectations. But what truly sets this experience apart is the WalkMe Success Team. Their partnership, strategic guidance, and deep product knowledge have been invaluable. They took the time to understand our unique workflows and goals, and they consistently offer creative, scalable solutions that align with our vision. No question goes unanswered, no challenge goes unsupported, they are responsive, collaborative, and proactive every step of the way. We’re incredibly grateful for the partnership and excited about what’s ahead. WalkMe isn’t just a product, it’s a team and a strategy we trust. **What do you dislike about WalkMe?** One area of opportunity would be the availability of more live, instructor-led training sessions. While the on-demand resources and documentation are helpful, our team would greatly benefit from regular live courses that allow for real-time Q&A, deeper exploration of advanced features, and hands-on learning with direct feedback. These sessions could accelerate adoption and help us get even more value out of the platform. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping us solve several key challenges related to user adoption, process consistency, and system navigation across our enterprise platforms. Before implementing WalkMe, users often struggled with complex workflows, resulting in frequent support tickets, inconsistent data entry, and delays in task completion. With WalkMe, we’ve been able to proactively guide staff through essential processes using Smart Walk-Thrus, surface key communications through Workstation notifications, and simplify training with contextual, on-demand support. ### 35. WalkMe drives our digital transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Digital Adoption Implementation Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about WalkMe?** WalkMe has proven to be an extremely valuable tool, enhancing the user experience by providing intuitive guidance and support within various digital platforms. Its ability to create step-by-step walkthroughs helps employees navigate complex processes efficiently, thereby increasing productivity and reducing the learning curve associated with new software or systems. The platform's analytics feature also allows for continuous improvement by tracking user engagement and identifying areas where further support may be needed. **What do you dislike about WalkMe?** Sometimes feature improvement requests take longer than we hoped for to meet the custom needs of our team. **What problems is WalkMe solving and how is that benefiting you?** Onboarding gaps, knowledge retention, data integrity, feature adoption...honestly the list could go on and on. We have WalkMe on over 100 applications internally and continue to expand weekly. ### 36. Very powerful tool in our SuccessFactors implementation to engage employees and managers **Rating:** 4.5/5.0 stars **Reviewed by:** Caio D. | HR System Expert, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about WalkMe?** - Interesting and powerful functionalities, - Great technical support, - Very useful for end users, **What do you dislike about WalkMe?** I believe there is an improvement on the deep ui capturing for SuccessFactors, some smart tips are not properly selected, and we still need to use JQueries to identify some screen elements. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is improving the user engagement for managers and employees in SuccessFactors, especially at the Performance management module and also compensation module. ### 37. WalkMe as an enabler for knowledge on demand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about WalkMe?** 1) Ease of implementation, even beginners can start very fast 2) Ease of integration - no need to ask the admin of the website we're using, the code gets injected on top without interfering with the website 3) Shortcuts are very handy, and WalkMe points to any element, even if not visible on screen but present in the HTML 4) Easy access to knowledge on screen opening resources 5) Automations are super helpful to automatically execute tasks 6) The tracking system for the access is flawless, recording all type of events and helping us to segment / exclude some behaviors 7) Support is very responsive, never a wait more than a few minutes 8) system allows to use Jquery to be more precise. Allows a very specific targeting 9) very fast to load **What do you dislike about WalkMe?** 1) Some features are difficult to personalize, for example in the popups it's very difficult to create new buttons, need for advanced CSS 2) An automatic repository with the documentation, storing all the conditions created for every launcher, would help the user to avoid to create parallel documentation 3) The screenshots that are automatically created for every element are helpful, but when we duplicate a solution and change the element that it points to, the screenshot is not updated 4) If we cover completely the page during an automation, the automation stops **What problems is WalkMe solving and how is that benefiting you?** Fast access to documentation on screen Automations Additional buttons on pre-made websites ### 38. I hope to use WalkMe for the rest of my career! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about WalkMe?** I love how easy to use WalkMe is, from a builder and user perspective. There are a variety of modalities (features) WalkMe offers through it's apps, and the insights help take evaluation to the next level. **What do you dislike about WalkMe?** I think the biggest thing that can go wrong with WalkMe does not have anything to do with the tool itself, but poor implementation and maintenance of the tool - not having a strong WalkMe practice internally for the specific business. **What problems is WalkMe solving and how is that benefiting you?** We launched WalkMe at my company just under 11 months ago. Scalable Training Delivery: We’ve shifted from resource-heavy live sessions to scalable, self-paced learning—cutting live facilitation by ~32 hours/month - 384 hours to date. Assuming the average hourly pay for a trainer, this is roughly $15,111 saved to date, allowing for dollars and time invested in higher impact programs and initiatives. On-Demand Learning: Employees learn what they need, when they need it. 90% of surveyed users say they’d use WalkMe Solutions again! Consistent Training: WalkMe ensures all users receive the same high-quality, standardized training. The same team builds content across platforms, aligning style, structure, and learner-first design. Reduced Time to Clear Support Tickets: When training is identified as the need in a associate support ticket, ticket close time has been seen to be reduced up to 20%, freeing up time for more strategic work. ### 39. WalkMe (DAP Tool) **Rating:** 5.0/5.0 stars **Reviewed by:** Ayushi S. | WalkMe Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about WalkMe?** It is easy to use and implement. Helps the users to get training on any system without the hassle to go back and forth to the documents. It saves time of the users through automation. It helps in rectifying the errors which users can make. It provides customer support as a training tool. It helps to reduce support tickets. It provides on screen guidance and training whenever users need it. **What do you dislike about WalkMe?** The maintenance part of it is tough and is required from time to time. **What problems is WalkMe solving and how is that benefiting you?** error handling, reduce support tickets, save users time and user efficiency. ### 40. Efficient for building projects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about WalkMe?** I’m genuinely impressed with how intuitive and fast it is to build in. The interface is clean and well-organized, which makes the development process smooth, even for complex projects. What I appreciate the most is how quickly you can go from idea to working prototype. The tools and features are clearly designed to speed up the workflow without sacrificing flexibility or control. **What do you dislike about WalkMe?** In the WalkMe training page I find some content in which don't have the latest interfaces or features for WalkMe **What problems is WalkMe solving and how is that benefiting you?** Overall, it’s a solid platform reliable, fast, and good for creators who want to move quickly without getting bogged down by unnecessary complexity. ### 41. RUN to WalkMe!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about WalkMe?** WalkMe is like having a GPS for software; it guides you through the digital wilderness with ease, ensuring you never get lost in the maze of menus and options. Plus, it's always there to lend a helping hand, without judging your questionable navigation skills! **What do you dislike about WalkMe?** While WalkMe is a fantastic guide, sometimes it feels like it's trying to lead me on a scenic route when I just want the express lane. But hey, every journey has its detours, and they often lead to unexpected discoveries! **What problems is WalkMe solving and how is that benefiting you?** WalkMe is solving the problem of digital confusion by providing intuitive guidance through complex software, making it easier for users to navigate and complete tasks efficiently. It's like having a personal assistant that ensures you get the most out of your digital tools, boosting productivity and reducing frustration. ### 42. Digital Adoption Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Shraddha B. | Digital Adoption Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about WalkMe?** Powerful Features: Offers a wide range of tools like interactive walkthroughs, pop-ups, and tips to guide users. Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams. Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows. Effective for Onboarding: Excellent for training new employees or users on complex software. **What do you dislike about WalkMe?** Steep Learning Curve: Can be very complex and difficult to master, often requiring a dedicated team. **What problems is WalkMe solving and how is that benefiting you?** For - User adoption and Positive Business impact through user engagement and time saving ### 43. WalkMe — A Powerful Tool for Driving Digital Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about WalkMe?** The biggest upside of using WalkMe is how intuitive and flexible the platform is. Its no-code/low-code approach allows teams — even those without deep technical expertise — to quickly build and deploy in-app guidance, smart tips, and step-by-step walkthroughs. This directly translated to smoother user onboarding, faster feature adoption, and a significant drop in support queries. Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value. Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother. **What do you dislike about WalkMe?** WalkMe is not without its challenges. One of the main downsides is the learning curve associated with fully unlocking its more advanced features, especially when it comes to designing complex logic-based flows or working with dynamic elements in applications. While basic deployments are straightforward, mastering the platform takes time and often requires more trial and error than expected. Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently. Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets. **What problems is WalkMe solving and how is that benefiting you?** WalkMe addresses one of the most common and costly challenges in any organization: the gap between software investment and actual user adoption. No matter how powerful or feature-rich an application is, if users don’t fully understand how to navigate it or complete their tasks efficiently, the true value of that software is never realized. ### 44. A company that truly wants to see you succeed **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth W. | WalkMe Implementation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2024 **What do you like best about WalkMe?** The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users. **What do you dislike about WalkMe?** The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform **What problems is WalkMe solving and how is that benefiting you?** WalkMe has helped my company address issues we have with inefficiences in our system processes and improve performance. With the help of WalkMe we have been able to streamline our processes and reduce bottlenecks and generally make our systems more effective and easier for the users which in turn improves service for our customers. If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed. Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints. **Official Response from Lacey Butler:** > 👋 Hi Lizzie - Thank you for sharing your feedback with us! It's great to hear that WalkMe's continuous evolution and our team's support have positively impacted your projects – we're committed to simplifying processes and enhancing system use for everyone involved :). Regarding your experience with our newer support staff, we appreciate your patience and completely understand the importance of swift, knowledgeable assistance. Your insights are crucial as we work on improving every aspect of our service, including support speed and effectiveness. (And, of course, we're glad the WalkMe community has been a valuable resource for you as you navigate complex projects 🙌 ) Thanks again for being part of our community, for being a customer, and for helping us grow. - Lacey Butler, Customer Advocacy @ WalkMe ### 45. I had a question for support and it was answered easily **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about WalkMe?** It does almost everything that our organization needs it to do and their support are top notch **What do you dislike about WalkMe?** I'd like a more robust survey distribution system, along with html integrated across the app rather than bbcode **What problems is WalkMe solving and how is that benefiting you?** We use walkme for a series of quick on the fly UI updates along with self help guidance for users so they dont need to clog up phone lines ### 46. WalkMe for Digital Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | HRIT Digital Adoption & Training Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about WalkMe?** WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher. Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed. **What do you dislike about WalkMe?** We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages. **Recommendations to others considering WalkMe:** Have patience with your deployment! Be sure to have all the information for your data privacy & security, data collection, approvals for works councils in place before you attempt to launch. Utilise the support offered by WalkMe and the Solutions Architects to launch your first pieces of content and take it slow and steady. Be creative in your thinking and listen to your end users. **What problems is WalkMe solving and how is that benefiting you?** We are looking at a couple of problems: Training cost reduction, Reducing support tickets, Process completion and end users becoming self sufficient in the system. Since we launched WalkMe our training costs (other than WalkMe) have dropped significanlty. We still train in person but over teams and WalkMe compliments this training, it has removed the need for travel as rather than full days we only need a couple of hours. It has dramatically reduced the number of support tickets so now the teams can focus on value add tasks. Our core processes are being completed in a timely manner and our end users no longer need hand holding through them as they are using what they need in WalkMe. **Official Response from Lacey Butler:** > Laura, thank you for taking the time to leave such a thoughtful and detailed review, and I'll definitely share your kudos with the rest of the team :). (I'm biased, but I agree that they're pretty helpful and fun to work with :)). We're committed to your success, so it's *also* great to hear that we were able to work with you to make sure you could launch your content across languages and that you've seen some of your feedback make its way into the product 🙌. Delivering enterprise-grade features and capabilities is a top priority for us, and we're continually investing in our localization and cross-region support to ensure a great experience for our customers around the world. Sending you a big congratulations on everything that you've accomplished with your program – and we can't wait to see what you do next! Lacey Butler, Customer Advocacy @ WalkMe ### 47. The only solution for Digital Adoption that actually works **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Lead Digital Adoption Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about WalkMe?** WalkMe solves the just-in-time-training problem the way no other application can. Instead of pulling users away from desk, expecting rote memorization of complex process and inundating them with job aids - the instruction happens on the screen during real-time execution. No time away from desk. No memorization. No maintenance of cumbersome job aids. With this type of improved experience, you can do wonders for data integrity, change adoption and improving the ROI of your entire tech stack. I've been in Change Adoption for 20 years. This is the only application that I've ever used that has actually created provable results. On a long enough timeline, all training looks like this. Do it now. **What do you dislike about WalkMe?** The hardest part of WalkMe is selling it internally. It's a net-new technology, so helping leaders understand the scope of the opportunity can sometimes be a bit of a journey. But worth it. **What problems is WalkMe solving and how is that benefiting you?** Data integrity issues are a thing of the past with WalkMe. We have content that literally stops the user from entering bad data, automates key data elements for consistency and ensures no data is missing. The validaton capabilities soar above what IT can hard-code into the underlying platforms. As a result, we've taken error rates as high as 70% all the way to 0 by making the error impossible. **Official Response from Lacey Butler:** > Chris, thank you for sharing such a thoughtful review about your experiences! We're always thrilled to hear how people are doing wonders (such a great word!) with their DAP strategy – and you're it sounds like you're delivering a *big* impact with your solutions, from proactive data validation and error reduction to driving change, delivering in-the-flow of work guidance, and boosting tech stack ROI 🙌 Thank you for choosing WalkMe and here’s to your continued success and innovation! 🚀 Lacey Butler, Customer Advocacy @ WalkMe ### 48. WalkMe enables users to self-serve more effectively **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila V. | Enterprise Solutions Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about WalkMe?** It reduces the need to ask for help, WalkMe empowers users to navigate systems and complete tasks independently by providing step-by-step guidance, tooltips, and contextual support—significantly reducing the need to reach out to support teams or colleagues for assistance. **What do you dislike about WalkMe?** Not relevant in this context, no applicable information. **What problems is WalkMe solving and how is that benefiting you?** It guided me through complex processes step-by-step, saving me time. ### 49. WalkMe has been an excellent tool for quick guidance and analytics that drive org decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about WalkMe?** We have been using WalkMe for all its guidance features, but lately we have also started using the analytics features like tracked events and flow analytics. This provides us in depth user engagement data which is very helpful for change management decisions. **What do you dislike about WalkMe?** Been working with it for some years now, and I can't think of any issues that jump out necessarily. **What problems is WalkMe solving and how is that benefiting you?** We are using WalkMe to enhance our org's internal systems and help the users navigate it better. **Official Response from Lacey Butler:** > Thank you so much for sharing your kind words! We're thrilled to hear that you value WalkMe as an excellent digital adoption platform and that our customer support has made such a positive impact. Providing timely, thorough, and impactful assistance is something we take great pride in, and we're glad it's been a standout for you :) It's also fantastic to hear that WalkMe is helping enhance your organization's internal systems and making navigation easier for your users. Thank you for being such a valued customer and member of our community—we look forward to continuing to support you! Lacey Butler, Customer Advocacy @ WalkMe ### 50. A great digital adoption tool for your IT investment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about WalkMe?** Ease of Use, Ease of Implimentation, Ease of Integration, Number of Features, Reporting capabilities, Easy to develop solutions **What do you dislike about WalkMe?** Limitation of date comparison feature translation. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps develop contents that make user self-dependent to complete tasks or follow processes. It reduces user manual effort, time of completion of a process, data errors. It intern helped client's save their manual effort and cost. WalkMeX is a great and AI implimentation compliments the tools capabilities and help receive better ROI for clients. ## WalkMe Discussions - [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) - 3 comments, 2 upvotes - [View WalkMe pricing details and edition comparison](https://www.g2.com/products/walkme/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+13%3A03%3A16+-0500&secure%5Bsession_id%5D=fdabe607-c75b-4620-88ca-004e3999b034&secure%5Btoken%5D=8bcd7efb9e9e2f9a339154351f2444a4a8896b0c07bb2f1a453590a2f281601b&format=llm_user) ## WalkMe Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [Axis](https://www.g2.com/products/axis/reviews) - [LeaseAccelerator](https://www.g2.com/products/lease-accelerator/reviews) - [o9 Solutions](https://www.g2.com/products/o9-solutions/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Master Data Governance (MDG)](https://www.g2.com/products/sap-master-data-governance-mdg/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [SAP Sustainability Control Tower](https://www.g2.com/products/sap-sustainability-control-tower/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Sfera Technologies](https://www.g2.com/products/sfera-technologies/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Workday Benefits](https://www.g2.com/products/workday-benefits/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## WalkMe Features **User Identification** - Demographics - User Segmentation - Geolocation **User Analysis** - Survey Implementation - Data Analysis **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Summarization **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top WalkMe Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,783 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews)