--- title: WalkMe Reviews meta\_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 574 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 574 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### WalkMe Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [(91 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [(63 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [(56 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [(52 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [(50 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [(39 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [(28 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [(21 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [(17 mentions)](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WalkMe ##### 1. Ease of Use Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. [ See 91 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you like about WalkMe? It’s been really easy and fast to build with, and the interface stays clean and organized, which helps keep development moving smoothly even as the pr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ##### 2. Helpful Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. [ See 63 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 3. Customer Support Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. [ See 56 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524796&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ##### 4. Features Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. [ See 52 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524569&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you like about WalkMe? I find WalkMe very simple to use and completely customizable, which allows me to use the system's or company's colors and melt content in the system s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Revolutionizes User Experience with Intuitive Guidance" What do you like about WalkMe? I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps u ##### 5. Training Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. [ See 50 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great product with amazing customer service" What do you like about WalkMe? WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. The support team is amazing, ![L'Tanya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L'Tanya D.") LD L'Tanya D. Enterprise (\> 1000 emp.) 5.0/5 "WalkMe delivers results where it matters most." What do you like about WalkMe? WalkMe has been a game-changer for our digital adoption strategy. Its intuitive, in-app guidance has significantly reduced training time and increased ### 5 Cons or Disadvantages of WalkMe ##### 1. Learning Curve Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. [ See 39 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 2. Complexity Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. [ See 28 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews) See Related User Reviews ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 3. Steep Learning Curve Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. [ See 21 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523949&qs=pros-and-cons#reviews) See Related User Reviews ![saleem s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saleem s.") SS saleem s. Mid-Market (51-1000 emp.) 5.0/5 "A Powerful Digital Adoption Platform for Seamless User Experience" What do you dislike about WalkMe? There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial ![Kishore P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishore P.") KP Kishore P. Small-Business (50 or fewer emp.) 5.0/5 "Clear In-App Guidance and Analytics That Accelerate Onboarding" What do you dislike about WalkMe? There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for la ##### 4. Limited Customization Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1527056&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient for building projects" What do you dislike about WalkMe? Right now, we’re not able to move forward with the permissions and roles for Learning Arc. We’ve already submitted an idea outlining what we want to a ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Enterprise (\> 1000 emp.) 4.5/5 "Helpful tool for faster software adoption" What do you dislike about WalkMe? sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then ni ##### 5. Time-Consuming Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. [ See 17 mentions ](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523622&qs=pros-and-cons#reviews) See Related User Reviews ![Jerome P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerome P.") JP Jerome P. Enterprise (\> 1000 emp.) 5.0/5 "Customizable and Insightful Tool with Easy Setup" What do you dislike about WalkMe? Maintenance can be lenghty ![Sreeja P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sreeja P.") SP Sreeja P. 4.0/5 "Effective In-App Guidance with Room for Improvement" What do you dislike about WalkMe? Sometimes WalkMe struggles with dynamic elements in the SAP system, making selector configuration time-consuming; improved element detection and a smo ![Caio D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caio D.") CD Caio D. HR System Expert Enterprise (\> 1000 emp.) 3/16/2023 "Very powerful tool in our SuccessFactors implementation to engage employees and managers" 4.5/5 What do you like best about WalkMe? - Interesting and powerful functionalities, - Great technical support, - Very useful for end users, Review collected by and hosted on G2.com. What do you dislike about WalkMe? I believe there is an improvement on the deep ui capturing for SuccessFactors, some smart tips are not properly selected, and we still need to use JQueries to identify some screen elements. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe is improving the user engagement for managers and employees in SuccessFactors, especially at the Performance management module and also compensation module. Review collected by and hosted on G2.com. Show More 8/7/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 7/24/2025 "WalkMe as an enabler for knowledge on demand" 4.5/5 What do you like best about WalkMe? 1) Ease of implementation, even beginners can start very fast 2) Ease of integration - no need to ask the admin of the website we're using, the code gets injected on top without interfering with the website 3) Shortcuts are very handy, and WalkMe points to any element, even if not visible on screen but present in the HTML 4) Easy access to knowledge on screen opening resources 5) Automations are super helpful to automatically execute tasks 6) The tracking system for the access is flawless, recording all type of events and helping us to segment / exclude some behaviors 7) Support is very responsive, never a wait more than a few minutes 8) system allows to use Jquery to be more precise. Allows a very specific targeting 9) very fast to load Review collected by and hosted on G2.com. What do you dislike about WalkMe? 1) Some features are difficult to personalize, for example in the popups it's very difficult to create new buttons, need for advanced CSS 2) An automatic repository with the documentation, storing all the conditions created for every launcher, would help the user to avoid to create parallel documentation 3) The screenshots that are automatically created for every element are helpful, but when we duplicate a solution and change the element that it points to, the screenshot is not updated 4) If we cover completely the page during an automation, the automation stops Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? Fast access to documentation on screen Automations Additional buttons on pre-made websites Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Enterprise (\> 1000 emp.) 5/6/2025 "I hope to use WalkMe for the rest of my career!" 5/5 What do you like best about WalkMe? I love how easy to use WalkMe is, from a builder and user perspective. There are a variety of modalities (features) WalkMe offers through it's apps, and the insights help take evaluation to the next level. Review collected by and hosted on G2.com. What do you dislike about WalkMe? I think the biggest thing that can go wrong with WalkMe does not have anything to do with the tool itself, but poor implementation and maintenance of the tool - not having a strong WalkMe practice internally for the specific business. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? We launched WalkMe at my company just under 11 months ago. Scalable Training Delivery: We’ve shifted from resource-heavy live sessions to scalable, self-paced learning—cutting live facilitation by ~32 hours/month - 384 hours to date. Assuming the average hourly pay for a trainer, this is roughly $15,111 saved to date, allowing for dollars and time invested in higher impact programs and initiatives. On-Demand Learning: Employees learn what they need, when they need it. 90% of surveyed users say they’d use WalkMe Solutions again! Consistent Training: WalkMe ensures all users receive the same high-quality, standardized training. The same team builds content across platforms, aligning style, structure, and learner-first design. Reduced Time to Clear Support Tickets: When training is identified as the need in a associate support ticket, ticket close time has been seen to be reduced up to 20%, freeing up time for more strategic work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AS Ayushi S. WalkMe Specialist Enterprise (\> 1000 emp.) 8/25/2025 "WalkMe (DAP Tool)" 5/5 What do you like best about WalkMe? It is easy to use and implement. Helps the users to get training on any system without the hassle to go back and forth to the documents. It saves time of the users through automation. It helps in rectifying the errors which users can make. It provides customer support as a training tool. It helps to reduce support tickets. It provides on screen guidance and training whenever users need it. Review collected by and hosted on G2.com. What do you dislike about WalkMe? The maintenance part of it is tough and is required from time to time. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? error handling, reduce support tickets, save users time and user efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 8/13/2025 "RUN to WalkMe!!" 5/5 What do you like best about WalkMe? WalkMe is like having a GPS for software; it guides you through the digital wilderness with ease, ensuring you never get lost in the maze of menus and options. Plus, it's always there to lend a helping hand, without judging your questionable navigation skills! Review collected by and hosted on G2.com. What do you dislike about WalkMe? While WalkMe is a fantastic guide, sometimes it feels like it's trying to lead me on a scenic route when I just want the express lane. But hey, every journey has its detours, and they often lead to unexpected discoveries! Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe is solving the problem of digital confusion by providing intuitive guidance through complex software, making it easier for users to navigate and complete tasks efficiently. It's like having a personal assistant that ensures you get the most out of your digital tools, boosting productivity and reducing frustration. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SB Shraddha B. Digital Adoption Specialist Enterprise (\> 1000 emp.) 8/19/2025 "Digital Adoption Specialist" 4.5/5 What do you like best about WalkMe? Powerful Features: Offers a wide range of tools like interactive walkthroughs, pop-ups, and tips to guide users. Reduces Support Tickets: Helps users solve their own problems, lowering the burden on support and IT teams. Detailed Analytics: Provides strong insights into user behavior and engagement, helping to optimize workflows. Effective for Onboarding: Excellent for training new employees or users on complex software. Review collected by and hosted on G2.com. What do you dislike about WalkMe? Steep Learning Curve: Can be very complex and difficult to master, often requiring a dedicated team. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? For - User adoption and Positive Business impact through user engagement and time saving Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Enterprise (\> 1000 emp.) 4/17/2025 "WalkMe — A Powerful Tool for Driving Digital Adoption" 5/5 What do you like best about WalkMe? The biggest upside of using WalkMe is how intuitive and flexible the platform is. Its no-code/low-code approach allows teams — even those without deep technical expertise — to quickly build and deploy in-app guidance, smart tips, and step-by-step walkthroughs. This directly translated to smoother user onboarding, faster feature adoption, and a significant drop in support queries. Another standout feature is WalkMe’s robust analytics. The ability to track user behavior, identify friction points, and continuously optimize workflows based on real data is a huge advantage when you're aiming for sustainable digital adoption. The platform also offers versatility — whether you're working on a CRM, ERP, or custom internal tool, WalkMe can layer on top and immediately start adding value. Lastly, the customer support and onboarding teams at WalkMe are truly world-class. Their proactive guidance and genuine commitment to helping clients succeed made the implementation journey much smoother. Review collected by and hosted on G2.com. What do you dislike about WalkMe? WalkMe is not without its challenges. One of the main downsides is the learning curve associated with fully unlocking its more advanced features, especially when it comes to designing complex logic-based flows or working with dynamic elements in applications. While basic deployments are straightforward, mastering the platform takes time and often requires more trial and error than expected. Additionally, depending on the tech stack and system architecture of the application you're working with, there can be occasional compatibility or performance hiccups, especially with applications that are heavily customized or updated frequently. Lastly, the licensing and pricing structure can be on the higher end, which might be a limiting factor for smaller organizations or teams with tight budgets. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe addresses one of the most common and costly challenges in any organization: the gap between software investment and actual user adoption. No matter how powerful or feature-rich an application is, if users don’t fully understand how to navigate it or complete their tasks efficiently, the true value of that software is never realized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Elizabeth W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth W.") EW Elizabeth W. WalkMe Implementation Manager Enterprise (\> 1000 emp.) 4/27/2024 "A company that truly wants to see you succeed" 5/5 What do you like best about WalkMe? The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users. Review collected by and hosted on G2.com. What do you dislike about WalkMe? The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? WalkMe has helped my company address issues we have with inefficiences in our system processes and improve performance. With the help of WalkMe we have been able to streamline our processes and reduce bottlenecks and generally make our systems more effective and easier for the users which in turn improves service for our customers. If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed. Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints. Review collected by and hosted on G2.com. Show More Response from Lacey Butler of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-9581639/official_response/edit) 👋 Hi Lizzie - Thank you for sharing your feedback with us! It's great to hear that WalkMe's continuous evolution and our team's support have positively impacted your projects – we're committed to simplifying processes and enhancing system use for everyone involved :). Regarding your experience with our newer support staff, we appreciate your patience and completely understand the importance of swift, knowledgeable assistance. Your insights are crucial as we work on improving every aspect of our service, including support speed and effectiveness. (And, of course, we're glad the WalkMe community has been a valuable resource for you as you navigate complex projects 🙌 ) Thanks again for being part of our community, for being a customer, and for helping us grow. - Lacey Butler, Customer Advocacy @ WalkMe 1/30/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 10/1/2025 "I had a question for support and it was answered easily" 4.5/5 What do you like best about WalkMe? It does almost everything that our organization needs it to do and their support are top notch Review collected by and hosted on G2.com. What do you dislike about WalkMe? I'd like a more robust survey distribution system, along with html integrated across the app rather than bbcode Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? We use walkme for a series of quick on the fly UI updates along with self help guidance for users so they dont need to clog up phone lines Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LD Laura D. HRIT Digital Adoption & Training Manager Enterprise (\> 1000 emp.) 4/22/2022 "WalkMe for Digital Adoption" 5/5 What do you like best about WalkMe? WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher. Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed. Review collected by and hosted on G2.com. What do you dislike about WalkMe? We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages. Review collected by and hosted on G2.com. Recommendations to others considering WalkMe: Have patience with your deployment! Be sure to have all the information for your data privacy & security, data collection, approvals for works councils in place before you attempt to launch. Utilise the support offered by WalkMe and the Solutions Architects to launch your first pieces of content and take it slow and steady. Be creative in your thinking and listen to your end users. Review collected by and hosted on G2.com. What problems is WalkMe solving and how is that benefiting you? We are looking at a couple of problems: Training cost reduction, Reducing support tickets, Process completion and end users becoming self sufficient in the system. Since we launched WalkMe our training costs (other than WalkMe) have dropped significanlty. We still train in person but over teams and WalkMe compliments this training, it has removed the need for travel as rather than full days we only need a couple of hours. It has dramatically reduced the number of support tickets so now the teams can focus on value add tasks. Our core processes are being completed in a timely manner and our end users no longer need hand holding through them as they are using what they need in WalkMe. Review collected by and hosted on G2.com. Show More Response from Lacey Butler of WalkMe [Editedit](https://www.g2.com/survey_responses/walkme-review-6533866/official_response/edit) Laura, thank you for taking the time to leave such a thoughtful and detailed review, and I'll definitely share your kudos with the rest of the team :). (I'm biased, but I agree that they're pretty helpful and fun to work with :)). We're committed to your success, so it's \*also\* great to hear that we were able to work with you to make sure you could launch your content across languages and that you've seen some of your feedback make its way into the product 🙌. Delivering enterprise-grade features and capabilities is a top priority for us, and we're continually investing in our localization and cross-region support to ensure a great experience for our customers around the world. Sending you a big congratulations on everything that you've accomplished with your program – and we can't wait to see what you do next! 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