WaitWell Reviews & Product Details

WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences.

Product Website

Seller

WaitWell Inc.

Discussions

WaitWell Community

Languages Supported

Arabic, German, English, French, Punjabi, Somali, Spanish, Ukrainian, Chinese (Simplified)

Overview by

Shannon Vander Meulen (Co-Founder and Chief Marketing Officer)

Pricing

Pricing provided by WaitWell.

WaitWell Starter

Starting at $29.00

Per Month

View More Pricing Information

WaitWell Integrations

(4)

Verified by WaitWell

WaitWell Media

WaitWell Demo - Let customers join by mobile device, kiosk or website

You choose how you want customers to join your queue. - Let customers view current wait times and join the line from home? - Have visitors scan a QR code on site and join the line using their mobile devices? - Join the line using an on-site kiosk (we can provide the hardware or show you ho...

WaitWell Demo - Find the right service right away

Waitwell’s service locator map helps customers quickly find the closest and most convenient service location while intelligently balancing demand across sites to reduce congestion and improve overall flow.

WaitWell Demo - Appointment of Walk-Ins? Manage them both from one screen

View appointments and walk-ins from one simple screen. Fill no-show and late cancel appointment slots with walk-ins to serve more customers daily.

WaitWell Demo - Service Reports and Analytics

Get powerful insights into wait times, balk rates, service volumes and service times by location, service type or service provider.

WaitWell Demo - Instant insights into service operations

WaitWell's unique service dashboard lets you see how service is going at any location. Or use our Master Dashboard to view location statistics at all locations, in real-time.

WaitWell Demo - Waillo insights and chat

Waillo understands what customers are asking, helps them reach the right place faster, and gives your team insights they can actually use, inside WaitWell.

See WaitWell in action

Official Downloads

(5)

edit

Interactive Demo

edit

Try an interactive demo created by the software seller (right here on G2).

Try demo

G2 reviews are authentic and verified.

Here's how.

Miki Z.

Work Experience Coordinator

Small-Business (50 or fewer emp.)

2/7/2025

"Easy to use for both staff and clients!"

4.5/5

What do you like best about WaitWell?

I love the fact that our students can manage their own bookings, which eliminates the need for a lot of back and forth emails. Students seem to be learning it quickly too, which is great! Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

My only wish is that we could have custom settings for each Additional Service so that if one in particular was selected, it would be mandatory to add an attachment to complete the booking form.

This is very specific to our business unit, though, as we have WaitWell set up in a very specific way, where Additional Services are the specific types of appointments. Only one type (Resume and Cover Letter Reviews) requires attachments. Many students book their meetings before attaching anything, prompting us to chase them down to get what we need beforehand. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi Miki! It’s great to hear that WaitWell is helping reduce back-and-forth emails and that students are loving it. Regarding your feedback, you can actually add attachments to booking forms based on service types. Feel free to reach out to your dedicated account manager-they’d be happy to help set that up for you!

Verified User in Telecommunications

9/6/2025

"It's a very helpful tool!"

5/5

What do you like best about WaitWell?

It's great for keeping legitimate customers in a que. Anyone wanting to ask silly questions will just leave. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

When people create an appointment or if I create one for them, the option to choose anytime other than on the hour, is not available. It is only after the appointment is created that I can go back and edit the exact time. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Thank you for your feedback! We’re glad to hear that WaitWell is helping your organization with queue management and customer communication. We appreciate your comment about appointment times—WaitWell is highly configurable, and customers can be scheduled at any time, not just on the hour. Please connect with your administrator to adjust this setting.

Demonte R C.

Triage specialist

Mid-Market (51-1000 emp.)

11/4/2025

"Quick Student Management, But Messaging Needs Improvement"

5/5

What do you like best about WaitWell?

The functionality to be able to add students quickly to the time and if need be transfer those students Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Via message that students receive waiting in line Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi Demonte,

Thank you so much for your review. I’m glad to hear that our product is helping you manage lineups on your campus, both in person and online. All of our communications are fully customizable, and we’d be happy to help tailor the messages your students receive while they wait in line. Please reach out to your account manager for support.

Verified User in Government Administration

8/27/2025

Guest users or non-business users of the software, not included in G2 scores.

"Makes it so much easier to get service!"

5/5

What do you like best about WaitWell?

Before Waitwell, visitors to this location had to stand in a really long lineup and had no idea how long the wait would be. Now that they use Waitwell, there is no lineup. People can move around, wait in their car, etc. It's much less chaotic and way better. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Nothing. It's great. I wish more registries would use it. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Thank you so much for your thoughtful review! We're thrilled to hear that WaitWell has helped reduce long lineups and made the visit experience smoother for both your team and your visitors. Matching guests with the right employee is something we’re really proud of, so it’s great to know it’s making a difference.

Chance O.

Owner

Small-Business (50 or fewer emp.)

2/7/2025

"Love the organization WaitWell brings"

5/5

What do you like best about WaitWell?

It helps organize our office with the amount of clients that come through our door Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Sometimes when people put their name in via text it takes a long time to show up in the que. So someone may come in first and check in via text and then someone after them will come in and check in via the kiosk and the kiosk client will appear first. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi Chance, thank you for your response! We're happy to hear that WaitWell is helping keep your office organized.

Regarding the issue you flagged, this is most likely due to delays from the SMS carrier, which are fairly common and outside of WaitWell's control. As a result, text check-ins can sometimes appear after those made via kiosk or QR code.

If you'd like assistance adjusting your setup or exploring alternative check-in methods, feel free to reach out to your account manager - they’d be happy to help!

jessie P.

Communications Manager

Small-Business (50 or fewer emp.)

2/7/2025

"Waitwell Customer of 1 year"

4/5

What do you like best about WaitWell?

We use waitwell to manage the line for our food pantry. Our Neighbors are starting to understand the line more are able to sign up from home Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I wish there was a way to remove the number in line for people in line. They get very angry when their number isn't going up and they constantly ask us what number in line they are and we do not have access to those numbers. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi Jessie,

We're delighted to hear that WaitWell has been a great solution for you over the past year - we truly appreciate your continued support! Regarding the number in line, we’ve addressed your request and have now removed it, so visitors will only see their estimated wait time. Thank you for reaching out to our support team! We're glad we could assist you.

Verified User in Higher Education

Enterprise (> 1000 emp.)

2/10/2025

"My Two Weeks Into WaitWell"

4.5/5

What do you like best about WaitWell?

WaitWell is a few steps up than the previous application. It is easy to use and navigate throughout the application, and dispite few questions submitted to support, I was able to figure out the most of it. The implementation process was a brezz, and it was done in a month from configuration, training, to go live date. Customer service and support is the best. I can get answers in few minutes no matter what the question or the issue is. I use it in my organization everyday to support its needs. The text message feature and the preconfigured communications tha tgoes with it is awesome. The application have a lot of features that satisfied our needs. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is hectic when you have a lot of queues. Another issue is when you have an event that takes few hours of the day, you have to disable and enable one queue at a time. I would like to see an option where you can veiw all queues in one window and select which queue to disable and for how long. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Thank you for your review! We're glad to hear our support has been helpful.

Regarding your concerns, you can bulk import holidays using the Import feature. Hours and holidays are typically set at the location level, so all queues follow the same settings-no need to configure each one individually. Exceptions can be set at the queue level if needed, and even those can be imported.

We also have a window that handles this, and you can easily view all queues on the queue page, turning them off as needed until the next day.

Hope this helps! Let us know if we can assist further.

Amber G.

Process Improvement Project Manager

Small-Business (50 or fewer emp.)

10/7/2024

"Amazing service for line management!"

5/5

What do you like best about WaitWell?

WaitWell is an extremly responsive and helpful software company that is crucial for implementing complex line management installations. They worked well with the nuances of of government client and provided top of the line, nearly around the clock, support. Not only were they flexible with the timeline, they provided all the help that we needed to customize and go live with the software. Beyond the support - the software is everything we needed as well! Smart enough to give valuable automations and calculations, but simple enough to get up and running with a breeze. Reccommend for a number of customers. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Nothing really to dislike, the only reccomendation is to enhance the queue to be able to manipulate the priority manually. We love the 'priotize' option, but we want to be able to move customers to specific places in line at certain times. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thank you, Amber, for your review. We are so happy to hear that our service provided all the support you needed for a successful implementation. I have passed your comments regarding manually manipulating position in queue and they tell me that the feature does exist. You should hear from your account manager shortly with instructions on how to do this.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

11/2/2025

"Bridges the Distance with Seamless Zoom Appointments"

5/5

What do you like best about WaitWell?

The fact that it facilitates zoom appointments for students who want the in person interaction but are far away from our office. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Staff can’t see the number of students they’ve handled. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Thank you for being a WaitWell customer and for sharing your feedback. I’m glad to hear that we’re helping streamline your queue and support your Zoom appointments. Our “Tickets by Agent” report allows you to see how many students each staff member has served, with options to sort by date, time, and more. You can also export the report in whichever format you prefer. If you’re still having trouble viewing the number of students served by each staff member, please reach out to your account manager-they’ll be happy to walk you through it.

Verified User in Education Management

Small-Business (50 or fewer emp.)

11/3/2025

"Seamless Salesforce Integration, But Needs Category Options"

4.5/5

What do you like best about WaitWell?

I love that it is integrated into sales force and makes it easier to create and close cases. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

That it is not able to create categories and subcategories in sales force. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

I’m so glad to hear that our integration with Salesforce is helping you manage walk-ins in your office. We’re continually improving our integrations, and doing so requires collaboration between both platforms. Please reach out to your account manager to discuss the capabilities of the integration from our side-they’ll be happy to help.