The functionality is great and it's nice to be able to make changes myself! Review collected by and hosted on G2.com.
The only thing we would change right now is having two separate queues for clerks to pull from, but we have a workaround for this. Review collected by and hosted on G2.com.
The live queue data & realtm information Review collected by and hosted on G2.com.
I am getting used to the system and enjoying it so far as I go. Review collected by and hosted on G2.com.
I like that it organizes meetings between students and advisors. Review collected by and hosted on G2.com.
Sometimes, advisors forget to "end" their meetings. It would be nice for them to have a notification. Review collected by and hosted on G2.com.
I like the simple yet informational layout. Review collected by and hosted on G2.com.
I don't like that when I hide inactive desks and when the page refreshes it shows all desks again. Review collected by and hosted on G2.com.
I like everything about Waitwell, for my staff and the customers. Review collected by and hosted on G2.com.
I honestly don;t have a dislike about Waitwell Review collected by and hosted on G2.com.
Thank you so much, Shelly for your kind review! We’re thrilled to hear that WaitWell is helping both your staff and your customers. It’s wonderful to know that our platform is making the customer experience more relaxed and organized.
I love that we can communicate with the students thru text. This has allowed to reach students and ask questions while they wait in line. Review collected by and hosted on G2.com.
I have nothing to complain about. WaitWell has been great for our school Review collected by and hosted on G2.com.
Thank you so much for being a loyal WaitWell customer. We’re glad to hear that our product has helped your school communicate effectively with students and ensure they receive assistance from the right department.
I like the queue organization. It is easy to use for staff. Review collected by and hosted on G2.com.
I would like to collect data on number of students serviced per desk, rather than only the staff who "completes" the call. Sometimes a service goes through multiple departments and everyone should get credit without the student needing to restart their wait time. Review collected by and hosted on G2.com.
Thank you for being a WaitWell customer. We’re so glad to hear that our platform is helping your office stay organized and supporting you in collecting key data points. We also offer the ability to see how many students move through each desk. If you’d like help accessing or using this feature, please reach out to your account manager and they will be happy to assist you.
I like that we can have different service options to filer students into different queues, as well as letting us add notes and message students directly. Review collected by and hosted on G2.com.
It can visually be hard to keep up with the different queues when they're all in one single line. Review collected by and hosted on G2.com.
Thank you so much for your feedback. We’re very glad to hear that WaitWell is helping you improve student communication and serve students more seamlessly. With high volumes of students, we understand how overwhelming it can be to manage the number of people on the queue screen at once. That’s why we focus on making it easy to organize by service type and set capacities for each stage of the waiting process. If you need any assistance with these features, please reach out to your account manager. They’ll be happy to help.
WaitWell is a great system for our customer and has all the extra perks we have been looking for. It has been a very easy implementation for our team members and our customers. The customer support with Dave Campbell is a great asset making the ease of use seamless. The intergration with our offices was very quick, easy and has made our processes more efficient as we use this system on daily making the frequency of use efficient and effective. Review collected by and hosted on G2.com.
I have to honestly say we havent encountoured any downside or anything that we dislike. If we ever have any questions about the system Dave Campbell is always there for questions or a quick call for assistance. Can't get any better than that. Awesome services all around.i only Review collected by and hosted on G2.com.
Hi Angelo,
We’re so glad to hear that our support team has been helpful and that implementing WaitWell was a smooth process for you. Your feedback means a lot to us, and we truly appreciate your loyalty.
If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thank you for being a valued part of the WaitWell community!
What I find helpful about WaitWell is the ability to let our customers choose their own modality seamlessly, whether it is online or in person, drop-in or an appointment. It is fairly easy to manage and when I have come accross roadblocks in functionality, the WaitWell team has been good to install new features. We use it every day for our in person and drop in advising.
We got it up and running in a couple of weeks with only a few bumps in understanding. Review collected by and hosted on G2.com.
There could be some more accessible information on how to compete integrations. I am not very experienced with this sort of thing so it can be tricky to be the middle person for WaitWell and IT.
Standardized training videos would help else this early training for the team. Review collected by and hosted on G2.com.
Hi Hannah! Thank you for your review! We're thrilled to hear that the implementation was smooth and has been helping you streamline your appointments and drop-ins seamlessly. I’ve reached out to your dedicated account manager, and they’ll be in touch soon to discuss integrations and guide you through the setup process.
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