WaitWell Reviews & Product Details

WaitWell is a secure, scalable platform for queue management and appointment scheduling that helps organizations improve customer flow and service delivery across single or multi-location operations. Customers can book appointments or join virtual queues through QR codes, web, SMS, or kiosks, receiving real-time updates and turn notifications for a smoother experience. Staff have access to real-time dashboards and AI-powered insights, including an AI chatbot that can assist customers. These tools help teams quickly spot bottlenecks, optimize staffing, and improve overall operational efficiency. With secure payment processing, open API integrations (CRM, EHR, and more), and HIPAA/SOC 2 compliance, WaitWell simplifies operations while delivering smarter, more responsive service experiences.

Product Website

Seller

WaitWell Inc.

Discussions

WaitWell Community

Languages Supported

Arabic, German, English, French, Punjabi, Somali, Spanish, Ukrainian, Chinese (Simplified)

Overview by

Shannon Vander Meulen (Co-Founder and Chief Marketing Officer)

Pricing

Pricing provided by WaitWell.

WaitWell Starter

Starting at $29.00

Per Month

View More Pricing Information

WaitWell Integrations

(4)

Verified by WaitWell

WaitWell Media

WaitWell Demo - Let customers join by mobile device, kiosk or website

You choose how you want customers to join your queue. - Let customers view current wait times and join the line from home? - Have visitors scan a QR code on site and join the line using their mobile devices? - Join the line using an on-site kiosk (we can provide the hardware or show you ho...

WaitWell Demo - Find the right service right away

Waitwell’s service locator map helps customers quickly find the closest and most convenient service location while intelligently balancing demand across sites to reduce congestion and improve overall flow.

WaitWell Demo - Appointment of Walk-Ins? Manage them both from one screen

View appointments and walk-ins from one simple screen. Fill no-show and late cancel appointment slots with walk-ins to serve more customers daily.

WaitWell Demo - Service Reports and Analytics

Get powerful insights into wait times, balk rates, service volumes and service times by location, service type or service provider.

WaitWell Demo - Instant insights into service operations

WaitWell's unique service dashboard lets you see how service is going at any location. Or use our Master Dashboard to view location statistics at all locations, in real-time.

WaitWell Demo - Waillo insights and chat

Waillo understands what customers are asking, helps them reach the right place faster, and gives your team insights they can actually use, inside WaitWell.

See WaitWell in action

Official Downloads

(5)

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Interactive Demo

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Suchendra P.

Small-Business (50 or fewer emp.)

3/5/2026

"Effortless Appointment Booking and Check-In"

4.5/5

What do you like best about WaitWell?

I like that WaitWell is easy to use for the customers and highly configurable. The predefined time slots with capacity limits are particularly useful. The initial setup of WaitWell was very easy, which I appreciate. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

When scanning the QR code, it doesn't validate the time. It just validates the date. It would be helpful to validate the time interval as well. Review collected by and hosted on G2.com.

Gregory D.

Professor and Chair, Maternal-Fetal Medicine

Small-Business (50 or fewer emp.)

7/29/2025

"Best B2C Decision I've Ever Made"

5/5

What do you like best about WaitWell?

Waitwell instantly solved our jammed waiting room issue by allowing patients to wait for their same day services at home, at work, or while shopping and accurately advised them when to come to clinic, minimizing their wait time while maximizing our throughput.

It was easy to set up with the Waitwell project manager and did not require a lot of time from our team.

Since going live with Waitwell we have received more than 800 positive Google reviews. Our patients absolutely love the convenience. In this day and age of the angry 1 star review, it's really hard to get patients to share their positive experiences and yet our reviews are gushing about the Waitwell experience and that positive vibe spills over to wonderful and kind comments about our staff.

The Waitwell install process was seamless and integrates easily with our other systems. Our reception team is able to get quick and reliable assistance in the uncommon times when we need customer support.

I can't say enough good things about our Waitwell experience, it has been the best B2C decision I've made. I can't imaging going back to 40 grumpy people in the waiting room. The positive vibe that Waitwell has created for our patients spills over to the whole team. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

No complaints! Our WaitWell experience has been completely positive. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

We offer same day x-ray services to about 80 patients per day. Before WaitWell they queued up in the waiting room 20-40 at a time and commonly waited for hours. Now, we rarely have more than 2-3 people in the waiting room at any given time and when they do wait, it is never more than a few minutes before they are called in for their exam. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Thank you for the glowing review Dr. Davies! We're thrilled WaitWell has transformed your clinic's flow, boosted patient satisfaction, and created a more positive environment for both patients and staff. It's great to hear the setup was smooth and support has been reliable. We appreciate your trust!

Ana L.

Enrollment Manager

Mid-Market (51-1000 emp.)

3/2/2026

"Excellent Quality and Customer Service—WaitWell Is Easy to Recommend"

5/5

What do you like best about WaitWell?

I can’t name one. The product’s quality, along with the excellent customer service, makes WaitWell an easy recommendation for virtual line management services. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I have nothing to report for this question. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi Ana,

Thank you for the fantastic review!

We’re so glad to hear that our product quality and customer service make WaitWell an easy recommendation. It’s great to know the platform is helping your clients make informed decisions while giving your team valuable data for planning and operations.

We truly appreciate your support!

Tiffany D.

Small-Business (50 or fewer emp.)

3/5/2026

"It is quite user friendly"

4/5

What do you like best about WaitWell?

I like that I am able to keep track of my statistics on how many students I see in a day/week/month. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I don't love that I cannot see my students' name on the appointment when integrated onto my outlook calendar. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

2/7/2025

Guest users or non-business users of the software, not included in G2 scores.

"Waitwell makes queueing experience better than ever!"

5/5

What do you like best about WaitWell?

The integration with the ticketing system was straightforward and significantly improves efficiency for our business process. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Waitwell Analytics significantly support KPI. I am hoping WW will create more reports to support business data collections and matrix. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi there! Thank you for your review! We're thrilled to hear that you find the system easy to understand, and we hope our extensive training and knowledge base continue to support you.

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/11/2025

"WaitWell Transformed and Elevated Our Student Experience"

5/5

What do you like best about WaitWell?

WaitWell has been one of the easiest tools to set up. From procurement to implementation to maintenance, this tool has been incredibly easy for staff to learn and use. Most importantly, our students have found it to be incredibly easy and have commented on how the tool's features have allowed them to have a better experience when engaging with our office. The team assigned to support our implementation, particularly Scott, has been amazing, and this has truly been one of the smoothest technology launches I've ever experienced. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Currently, there is nothing to dislike about WaitWell. The tool is highly customizable, and when we've had questions, the WaitWell Team has been incredibly fast in providing answers and helping us resolve issues. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

Our office experiences several periods of the year with extremely high in-person and phone traffic. WaitWell has enabled us to create a better experience for students engaging with our office by allowing them to join the queue from anywhere and receive accurate wait times for when they will be served. This queue management is incredibly powerful when you have students who need to make decisions about what they can do (such as eat or study) while they wait to be served. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Thanks so much for sharing your experience! We're thrilled to hear how seamless the setup and implementation have been, and even more excited that students are finding it easy and beneficial to use. It’s wonderful to know WaitWell is helping your office manage high-traffic periods smoothly while improving the student experience. We appreciate your feedback!

Doug D.

Senior Service Writer

Mid-Market (51-1000 emp.)

2/8/2025

"great customer queuing and appointment software"

4.5/5

What do you like best about WaitWell?

It really cut down the crowds from a physical queue Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi Doug,

Thank you for taking the time to leave a review and for being a valued WaitWell customer. Clear signage with easy-to-follow instructions on your walls can help address this issue. If you need assistance in managing this challenge, please feel free to reach out to your dedicated account manager, and we'd be happy to help!

Jill G.

Director of Government Affairs and Operations

Small-Business (50 or fewer emp.)

2/7/2025

"Best Appointment System"

5/5

What do you like best about WaitWell?

The WaitWell system is very easy to use and allows our team to be able to service our customers quickly and efficiently. The customer support is outstanding; any questions or assistance is resolved in quickly and efficient timeline. Our customer service rep, Max Sturley, is the best. He response immediately, discussing best solutions for our business, and assist and guides us on how to use the system at the maximum benefit to our team and customers. Best part, it only took a few days to setup with a training class and training resources to access in the system are detailed but concise and very easy to follow. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Using the system for a year and have not had any major issues or complaints. Any obstacles we had, have been resolved immediately by reaching out to our customer service rep. At this time, we have no issues with WaitWell. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell system is allowing our customers to make online appointments for our services as a public tag agency in Louisiana. Also, is helping with organization and servicing our walk-in clients. Most importantly as management, it helps with reporting and ensuring I have right staff to provide excellent customer service. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi Jill,

Thank you so much for your positive review! We’re delighted to hear that our support team has been able to answer your questions quickly and provide the assistance you need.

We truly appreciate your feedback and are committed to ensuring you continue to have a great experience with WaitWell. If there’s anything else we can do to support you, please don’t hesitate to reach out.

Thanks again for being a valued part of the WaitWell community!

Verified User in Education Management

Enterprise (> 1000 emp.)

11/4/2025

"Convenient Real-Time Tracking for Students"

4/5

What do you like best about WaitWell?

I like that students can sign in from anywhere, and they get a message with live tracking. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive credit in the report. Additionally, it would help if we had the ability to remove someone from the wrong line and transfer them to the correct one. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi there,

Thank you so much for your review. We are glad to hear that WaitWell is helping your students wait efficiently both in person and online, and that it supports tracking their progress. WaitWell also includes a transfer feature that lets you move students to the correct line if they happen to join the wrong one. Additionally, the ticket details section provides a full history of where each student has been. If you need any assistance with these features, please reach out to your account manager and they will be happy to help.

Jasmine D.

Triage Specialist

Enterprise (> 1000 emp.)

11/9/2025

"J Davis Review"

5/5

What do you like best about WaitWell?

I love how quick we can interact with the students. We can interact and assist them while they are waiting, and see if they are in the correct line. This has been awesome. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

I don’t really dislike anything but I want to be able to customize the colors myself (lol not needed) Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

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Hi Jasmine, thank you so much for your review. I’m glad to hear that WaitWell is helping your team interact with students quickly and efficiently. You can absolutely change the colors in the platform yourself under Location Settings. If you’d like guidance on how to do this, please reach out to your account manager-they’ll be happy to help.