Vtiger Sales Pros and Cons

Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM. Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it's also easily the best value. API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available. Document storage is great in VT - super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management. Review collected by and hosted on G2.com.

Well Vtiger might not be the CRM for companies that only need to have a simple register of clients companies and leads. Since there are so many great modules you really have to set a aside time to get to know the system so if you don't have time or only need a few limited functions you maybe should not choose vtiger. Review collected by and hosted on G2.com.

The platform is very user-friendly and easy to use. It gives a great user experience and serves the purpose of managing leads as well as tracking them. Review collected by and hosted on G2.com.

The app can be a little better. The interface does break down many a time. Apart from that, the services provided as well the support is top class. Review collected by and hosted on G2.com.

We are using V-tiger from last few years. It is a excellent software to work with with many descent features i.e. CRM Integration, Contact Database,Activity Tracking and Database of Customers, Contacts, e-mailing, Sales Automation and Invoice creation in PDF, Calendar, reminders and task planning,Calendar etc. and many more. Review collected by and hosted on G2.com.

Data import is about impossible because of strange rules of specific formats. It asks many time for authentication for uploading files. Review collected by and hosted on G2.com.

I like the simplicity of Vtiger Sales and that it's very easy to use. It offers great features as a CRM and it helps in increasing the sales. Review collected by and hosted on G2.com.

Nothing really. Everything about Vtiger Sales is amazing. Review collected by and hosted on G2.com.

It is simple to convert sales leads and opportunities to cash. One can also re assign leads to other users or assign them to a marketing team Review collected by and hosted on G2.com.

When installing vtiger crm, one may need to upgrade their php version, and there are a few prerequisites that may require expert help. Review collected by and hosted on G2.com.

Open source solution, easy to use, good price and easy to connect to others platform Review collected by and hosted on G2.com.

Some modules are not able on the open source version Review collected by and hosted on G2.com.

I like the automation and workflow possibilities. It leaves it open to highly customized scenarios. Review collected by and hosted on G2.com.

The quickbooks synchronization leaves a lot to be desired, but it's better than nothing. If Quickbooks is central to your business, you may want to look elsewhere to minimize duplicate data efforts. Review collected by and hosted on G2.com.

Vtiger gives you most of the functionality you need from a CRM. Including pipeline management, contact management, invoicing, inventory, reporting etc.

Further, it is very customizable to meet your needs, including extensive workflow capabilities and field customization.

Lastly, vtiger's support team is probably their strongest point. Very quick to respond and reliable. Review collected by and hosted on G2.com.

Little not to like, though some modules are not perfect, such as the ability to customize the support portal.

Seems they tried to create a complete CRM experience, but some of the lesser used features are sometimes limited. Review collected by and hosted on G2.com.

It has a lot of customization options. Design is somewhat user friendly. Reporting is good. Review collected by and hosted on G2.com.

At times clunky features that just don't work right. Such as uploading and downloading documents. Not great for everything but is good at a few key things. Review collected by and hosted on G2.com.