Vtiger All-In-One CRM Reviews & Product Details - Page 9

What we like the best is that we have all the information from all the areas of our company connected thanks to this user friendly software. From the first call to a prospect to the mailing of invoices we can register all the steps of the sales process and every member of each department can have access to that info. Review collected by and hosted on G2.com.

When you start customizing the tool to your needs and preferences you get a little bit addicted to the possibilities you have and sometimes you go further and think of areas you would like to change and then you realize it is not possible since Vtiger is not that complex. However we haven't faced a key need which hasn't been fulfilled. We create quotes with Vtiger and we also generate invoices with the specific module. We would like to have an integration with the Spanish official invoicing systems in order to issue valid electronic invoices and send them to our customers by email. Review collected by and hosted on G2.com.

There are different modules which is a good factor to keep information separately. Even documents can be saved for clients database. All my team can work together and no lag in the system apart from the daily 1 hour required to upgrade the system. Review collected by and hosted on G2.com.

Nothing as of now as it is good to use for us. Only glitch is the 1 hour backup time required to save the record everyday which results in the software to hang. The sla clock features sometimes doesn't work as expected and our tickets and cases get violated. This is highlighted to the team and they are still working on it and no resolution on it till now. Review collected by and hosted on G2.com.

Vtiger is truly an all-in-one system that gives us a platform to create a space for the many different back end sectors of our company and seamlessly connect them for optimal efficiency. We like that Vtiger is highly customizable, allowing us to tailor its functions to match our unique business functions. Review collected by and hosted on G2.com.

I seldom find an issue with Vtiger that the great customer service team cannot fix in a timely manner, but I have come across certain situations that are perhaps too complex for global integration on the platform. This is where perhaps developing your own CRM system would better fit your business model, but who has time for that... Review collected by and hosted on G2.com.

I really enjoy that we have our marketing, sales and support all in one CRM. It makes it so much easier than utilizing 3 different software apps. Review collected by and hosted on G2.com.

We get errors when we upload new contacts and it doesn't always say what the error is. It might say it imported 80 contacts and 20 have errors but what are they? So we just upload the contacts again and usually that'll fix it. Overall, we really haven't had any big bad issues with it. Review collected by and hosted on G2.com.

VTiger has become the corporate CRM, easy to use already in the first use.

You can access from anywhere, it is cloud based.

We appreciate the possibility to customize the product according to our needs directly via the web without having specific programming or other knowledge.

Reporting is great especially when you can build your own custom metrics to report on.

There is also an app that allows you to solve various problems in cases where a network connectivity is not always present. Technical support is always present at any time helping you solve the problems encountered Review collected by and hosted on G2.com.

Currently we have not found any particular difficulty in the use of the adopted modules, Some missing features on marketing module as the ability to manage multiple mailing lists in a single Marketing list Review collected by and hosted on G2.com.

Vtiger helps the company to have a place where all important information can be integrated. From Sales to Human Resources, employees can find a variaty of tools and options to work with, so the information can be reached by all levels within the company. The fact that you can find and create templates for internal communications, options to disclose information of our employees, customers and partners, and that it can be adapted to the company's needs regarding a software is always a plus. Review collected by and hosted on G2.com.

I have not find anything I would dislike as of yet. Review collected by and hosted on G2.com.

Dynamic, friendly, personalized, gather all the information you need of your customers. You can have all in one place. The technical support is amazing. Ideal for marketing and measuring customer satisfaction, managing the pipeline, customer segmentation. This is an online tool so anyone in the company can access no matter where you are, Review collected by and hosted on G2.com.

There is nothing to say about this tool, apart that has all you need for your company Review collected by and hosted on G2.com.

I use it for all the organization of the company, since a client need a quote, then we use the next part to crete a sales order, register the equipments, instruments that our storage has, it is incredible, its very funcional, We can organize all wit Vtiger.

Vtiger is very helpful for us because ir organize all the differents areas of the compane, for example, sales, support after sales, logistics. We have documents ordered in the cloud for example. If a seller wins a tender, he can upload the purchase orders to the cloud and we can all review it

I like for example, in case os the After sales support Area, I can create an asset (when a customer buy a medical equipment). I can create it with the serial number, then I cant create the guarantees, preventive maintenance, and I can also create incidents if something happens to the equipment, for example a failure and we have it as a record, so that other engineers have knowledge if something has happened to that equipment or not. Additionally I can assign a task to one of the engineers and tag it, so he is aware that he has a job to do with an asset. Review collected by and hosted on G2.com.

Phone calls is not helpful for us, we don´t use it because we use other system.

Conversations is not helpful for us because we use Hangouts.

In my opinion, Vtiger don´t have downsides Review collected by and hosted on G2.com.

The good organization and capabilities, basiccally I can make a good organization on everything related to my customers, and have a good tracking on them. You can customize the fields that you need, adding new fields, and configuring them to be able to be shown in the report that you can make later in the reporting section. The reporting section althoug is a bit confusing at first, once you get the handle of it, is a great tool to manage your departments and plenty of other things that you might find helpfull. Review collected by and hosted on G2.com.

still not optimized enough for email, meaning that, the email inbox or mail manager is still not well optimized and I still find myself using my mail provider instead of been able to link everything through my vtiger account, the reason behind this, is because the sync between both services takes a while, and most of the time vtiger is slow to be updated with the latest information of my mail provider, take this with a grain of salt as it may be my internet service provider, but I believe its not. Although it haves phone calling support, and you can link the phone calls to an opportunity, it still needs a bit of automotization, meaning that it would be really helpful and time saver if the software is able to link automatically the phone calls to (in my case) the opportunity. Review collected by and hosted on G2.com.

-Excellent cloud based tool with powerful options and it allows the user to customize several functions depending on the project.

-Email marketing platform which supports various Social Media platforms and other Automation products for marketing purposes.

-The reporting capabilities are the best and storing of different documents and even files importing and exporting from and to other platforms its very well supported by this tool. Review collected by and hosted on G2.com.

-Nothing serious i can tell as a problem usage of Vtiger All-In-One CRM, even for the new users, there is online training available. Review collected by and hosted on G2.com.