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Vtiger All-In-One CRM Reviews & Product Details - Page 6

Vtiger All-In-One CRM Overview

What is Vtiger All-In-One CRM?

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth. With Vtiger, get a unified CRM to break silos and get marketing, sales, and support on the same page with a single source of truth. Deliver exceptional customer experience and support by engaging with your customers across multiple channels. Manage your work on the go with our mobile applications for both Android and iOS.

Vtiger All-In-One CRM Details
Languages Supported
Arabic, Bulgarian, German, English, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)
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Product Description

Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

How do you position yourself against your competitors?

Unlike other stand-alone sales, helpdesk, email marketing, and other business automation software, each of these solutions in Vtiger is part of a single integrated system.

What sets Vtiger apart?

One View of the Customer - Vtiger CRM provides your sales, customer support, and marketing teams with one view of customers - you can visualize past interactions, campaigns, wins, losses, campaign responses, pending approvals, invoices, cases, projects and more without switching between screens and products.

24/5 Customer Support - Award-winning customer service centred around enabling you to be successful.

Flexible & Customizable - Customisable at the click of a button to suit your needs and preferences.

Prioritises Communication - Designed to ensure your team spends more time communicating with customers and less on entering data.


Seller Details
Seller
Vtiger
Year Founded
2004
HQ Location
Cupertino, California
Twitter
@vtigercrm
2,728 Twitter followers
LinkedIn® Page
www.linkedin.com
214 employees on LinkedIn®
Phone
1-877-784-9277

SN
Overview Provided by:
Team Lead "IT Operations" at Vtiger CRM

Recent Vtiger All-In-One CRM Reviews

AM
Ayush M.Enterprise (> 1000 emp.)
5.0 out of 5
"Vtiger All in one CRM"
First of all is the best thing about this product is easy to use there is no need to more complex training. Also it is affordable to the small orga...
EB
Efren B.Small-Business (50 or fewer emp.)
4.5 out of 5
"a best software CRM"
It is a great product, totally intuitive and functional, Vtiger has brought excellent results to our company through its novel functions of analysi...
AE
Ahmad E.Small-Business (50 or fewer emp.)
4.0 out of 5
"Open Source Software"
It is open source software with historymore that 10 years.
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Vtiger All-In-One CRM Media

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410 Vtiger All-In-One CRM Reviews

4.3 out of 5
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410 Vtiger All-In-One CRM Reviews
4.3 out of 5
410 Vtiger All-In-One CRM Reviews
4.3 out of 5

Vtiger All-In-One CRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Vtiger All-In-One CRMQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Vtiger All-In-One CRM?

Not having onsite servers to host my database. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The screen refreshes several times when clicking links and I find myself logging out and logging back in several times a day. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Creating a more organized structure for our work orders and customer tickets. Review collected by and hosted on G2.com.

RC
Managing Director / Owner
Wholesale
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Vtiger All-In-One CRM?

Full customization in terms of documents and menus, A global easy of use, reliability and the possibility to generate immediate reports and quotes from a smartphone. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Menu creation and document customization sometimes is difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

First define what are your information needs and the, start customizing the modules you need to use. One of the main advantages of vtiger is that you can add features, menus, reports, etc. on the go. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

The management of customer interactions of the company, lead qualification, quotation generation and follow-up. Also, it can be used remotely from a smartphone to provide customers immediate estimates for specific products. Review collected by and hosted on G2.com.

Verified User in Telecommunications
IT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Vtiger All-In-One CRM?

The options the program has and it is innovated over longer time Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The amount of offline times, hick-ups and mistaking clicks what effects in lost data Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

More wide possible features and better sustainability Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Vtiger All-In-One CRM?

customer support and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

the user interface can be improvised, sometimes create confustion for new users Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

best for MSME Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Sales automation, Marketing, invoicing all in solution Review collected by and hosted on G2.com.

OO
Sales manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Vtiger All-In-One CRM?

It gives a 360-degree view of all your customers without the need for integrations.Vtiger always surfaces relevant customer data from all apps to help drive relationships and deals forward. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Automating the export of data is difficult and painful, and the API is extremely limiting in both functionality and usage limits. Some times it freezes . After every updates there could be a hiccup Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

It's very useful, of great value Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

With Vtigers support automation,you can stream line your entire customer service process- inform automatic case creation to case resolution followup. You can ensure quick case resolution process. Review collected by and hosted on G2.com.

MO
Contact Center Supervisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Vtiger All-In-One CRM?

Vtiger CRM is an all-in-one CRM that is affordable. Email, Calling, and note taking capability are easily accessible. It also helps generate sales activity.

It can as well be integrated with other Applications. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

There’s a tendency to have to open multiple tabs. Not ideal for businesses with multiple sales pipelines.

An approach is to simply focus on small business needs at the outset and design a new app around that. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

We can make and receive phone calls, run campaign management, inventory management, dashboard and reports.

The productivity is certain with attainable performance. Review collected by and hosted on G2.com.

TH
V
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Vtiger All-In-One CRM?

It's significantly cheaper than Salesforce, which is what we used at my last company. It's very flexible and it's easy to write custom modules for your setup, which is good. It doesn't quite have all the bells and whistles that Salesforce does, but it generally gets the job done. The web interface is easy to understand and use. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The API is a bit clunky, according to my development team. Probably the biggest issue we've had with vTiger has been stability. This may have been due to COVID, but in 2020 it feels like we were calling them because things were down a couple times per month. They were always responsive, though, so kudos for that. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Comparing vTiger to Salesforce (which is the other CRM I've worked with extensively), I'd say it's a viable alternative to save money. A few stability issues about a year ago (2020, so maybe a COVID issue), but those have cleared up. It's easy to use, and easy to add/write your own modules to do what you want. Salesforce obviously has a much larger community of users/developers, so there's more help available online, but in general I've had no real problems with vTiger. My development team has some issues with the API, but they seem to have been able to work around them, and we use workflows extensively, which have all been created in-house without outside help. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

We're not using vTiger for billing, but we ARE using it to track our customers, individual user info, and contract/access information for almost 700 buildings. We've been using the Tickets module rather than the Cases module to track tickets, but that has worked fairly well. We use it for a mix of internal trouble tickets and individual customer trouble tickets. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Vtiger All-In-One CRM?

The dashboard is very good with all the different widgets to be viewed by the users and management Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The way to record the follow ups to close a sale are not clear to me Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

I was not able to make use of it since challenges of usability or training Review collected by and hosted on G2.com.

AD
Marketing Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Vtiger All-In-One CRM?

The VTIGER organization is very good, on a screen you have the right data and in addition to detailing you quickly have a search and global registration, this helps a lot! Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I miss records a communication module with my clients, I think this is a real tendency, signal, telegram, whatsapp. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Vtiger crm is too robust and very simple to use and administrate Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Most important features, automation, registration and detailed search for information, with the most important information gathered I can schedule various actions with my clients, this much ajuad a day to day. Review collected by and hosted on G2.com.

KS
Business Development Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Vtiger All-In-One CRM?

Everything is available at one place. Best CRM Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Very difficult to comprehend the system. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

It is very easy to understand and use the tools as the vendor has a great exposure to product. Review collected by and hosted on G2.com.