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vtenext Reviews & Product Details

Carola C.
CC
PMO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about vtenext?

Vte gives you the ability to manage almost independently the process completely from the interface. The BPM module is easy to use, intuitive, and is fundamental in the management of all processes. A complete CRM that allows you to manage reports and views simply from a dashboard that can be modified according to different needs. Review collected by and hosted on G2.com.

What do you dislike about vtenext?

It's difficult to find flaws, perhaps I would further improve the app, despite knowing there is a lot of work behind it. Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

VTe helped us manage the problem of control and data loss in the first place. Each user has the possibility to enter data, and this allows for simple analysis and easy consultation of this data to never lose complete control of the company. It also helps us monitor every process and every procedural step without losing track of the order between the different departments. Review collected by and hosted on G2.com.

vtenext Overview

What is vtenext?

vtenext is the first and only 100% Italian All-In-One open source CRM equipped with a BPMN Engine and AI algorithms. Departmental silos are a dangerous productivity killer that you need to avoid. Boost your intra-organizational communication and reach your business objective through the features of a real Holistic CRM, a tool able to improve the efficiency of each business area. vtenext helps you to manage leads, customers, suppliers, projects, customer care, HR, sales, marketing and every single aspect of your organization. BPMN Engine This is a natively integrated tool which, through a graphic interface, allows to digitize and automate each kind of business process, avoiding collaborators to do tasks with low added value and minimizing loss of time and errors. Artificial Intelligence Integrated algorithms allow to make your organization more effective and efficient, through: - automatic tickets and leads classificators - lead generation chatbot - internal and external support chatbot - OCR Increase efficiency and automate marketing and pre-sales activities, sales, customer service and project management through vtenext now!

vtenext Details
Languages Supported
German, English, French, Italian, Dutch, Polish, Portuguese, Spanish
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Product Description

vtenext is a unique Open Source CRM + BPM solution for the complete management of leads, contacts and customers.


Seller Details
Seller
vtenext
Year Founded
2011
HQ Location
Milano, Lombardia
Twitter
@vtenext
29 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Description

vtenext is an All-in-one Open Source CRM Software provided with all the features to manage your marketing, sales, post-sales and customer service activities in one safe and performing platform. Its unique quality is the Business Process Management engine (BPM) natively integrated that allows you to easily design, implement and automate your business processes monitoring in the meantime every touchpoint of your customers. Thanks to its Open Source nature and countless plug-ins, you will be able to spread the process logic to all the organization increasing the productivity and the customer satisfaction at the same time.


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Recent vtenext Reviews

EV
Emanuele V.Mid-Market (51-1000 emp.)
4.0 out of 5
"Truly versatile and scalable"
The most useful aspect of vtenext is its deeply rooted customer-centric approach, which extends not only to an intelligent, convenient, and well-de...
Luca Z.
LZ
Luca Z.Enterprise (> 1000 emp.)
5.0 out of 5
"Excellent CRM software"
For our company it was a great step forward to organize and centralize all group records. Thanks to VTENEXT and its bpm engine we have collected ab...
SG
Stefano G.Mid-Market (51-1000 emp.)
4.5 out of 5
"Flexible, smart support."
The possibility of adapting it to our needs with autonomous or supplied customizations
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vtenext Media

vtenext Demo - vtenext
vtenext home page
vtenext Demo - vtenext Talks
Communicate easily with your collaborators
vtenext Demo - BPMN Process
Automate your business processes with the integrated BPMN Engine
vtenext Demo - Customer and Supplier Portal - Business Portal
Use the Business Portal to interact and share information and documents with customers and suppliers
vtenext Demo - Wilson Mobile App
All the information you need, wherever you are
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23 out of 24 Total Reviews for vtenext

4.6 out of 5
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23 out of 24 Total Reviews for vtenext
4.6 out of 5
23 out of 24 Total Reviews for vtenext
4.6 out of 5

vtenext Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for vtenextQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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EV
CIO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about vtenext?

The most useful aspect of vtenext is its deeply rooted customer-centric approach, which extends not only to an intelligent, convenient, and well-designed navigability but also to a functionality design that never loses sight of the product's ultimate goal: understanding the real profitability of customers (economic and strategic), and providing you with maximum visibility about that and all the instruments to manage the customer processes.

Technically, the vtenext develops all its power trough the logic approch of his modules and workflow's engine that gives you the possibility to create your processes exactly as you need. Review collected by and hosted on G2.com.

What do you dislike about vtenext?

The basic settings are be made for small context and it needs to be carefully customized to cover all the various scenarios that can be present in a big company. Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

All the customer processes, and a lot of the internal processes are be implemented on vtenext. Review collected by and hosted on G2.com.

Luca Z.
LZ
Technical Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about vtenext?

For our company it was a great step forward to organize and centralize all group records. Thanks to VTENEXT and its bpm engine we have collected about 70k leads in 5 years and created over 50 customized modules. Review collected by and hosted on G2.com.

What do you dislike about vtenext?

We like everything about this software, especially the company that professionally supports us day after day in our growth. Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

Vtenext solved problems for us related to contact with the private customer in the showroom and allowed us to collect data and information that we could not obtain before. Review collected by and hosted on G2.com.

SG
Sales director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about vtenext?

The possibility of adapting it to our needs with autonomous or supplied customizations Review collected by and hosted on G2.com.

What do you dislike about vtenext?

The management of offers and not being able to customize the graphic layout of the windows Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

It has allowed us to organize sales management much better and streamline customer assistance Review collected by and hosted on G2.com.

Marco Z.
MZ
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about vtenext?

What I appreciate most about VTENEXT is its unique blend of CRM (Customer Relationship Management) and BPM (Business Process Management) functionalities. This combination allows for a seamless integration between managing customer relationships and optimizing internal processes. The platform's flexibility in customization and the ability to adapt to various business needs without extensive coding is particularly impressive. It provides tools that enhance workflow automation, improve data management, and facilitate effective communication within teams, ultimately leading to improved operational efficiency and customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about vtenext?

While VTENEXT offers a robust combination of CRM and BPM functionalities, some users may find the initial learning curve a bit steep. This rich suite of features, although highly beneficial, requires a dedicated effort to master, which might be challenging for newcomers. Additionally, the level of customization and sophistication it offers necessitates a thoughtful investment in training or external support, particularly for organizations with limited technical resources. This aspect could pose a challenge for smaller businesses. Moreover, the user interface, despite being powerful, may not be as immediately intuitive as some of its competitors, potentially leading to a slower adaptation period for some users. Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

VTENEXT solves key challenges in customer relationship and business process management by integrating CRM and BPM functionalities. It enhances operational efficiency through process automation, reduces manual effort, and minimizes errors. Improved CRM features enable personalized customer interactions, boosting satisfaction and loyalty. Seamless data integration eliminates silos, ensuring up-to-date information access and informed decisions. Customizable workflows allow for tailored system adaptation to unique business needs, directly addressing operational challenges. Additionally, VTENEXT offers cost efficiency by consolidating CRM and BPM into one platform, reducing the need for multiple software solutions and associated costs. Overall, VTENEXT significantly contributes to better operational efficiency, customer relationship management, and cost savings, positively impacting business performance. Review collected by and hosted on G2.com.

Luca S.
LS
Associate Founder
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about vtenext?

I've been tring so many CRM platform in these latest 10 years: VTENEXT finally gives me the flexibility and scalability super necessary in today business organizations. Each of my customer knows they can ask me whatever they want: my company, as certified vtenext developer, can build from skratch or configure with no-code BPM Engine, every (almost;-) business process in company Review collected by and hosted on G2.com.

What do you dislike about vtenext?

We would like upgrade to wilson app more often Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

customer care, project planning, sales peformance Review collected by and hosted on G2.com.

MM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about vtenext?

The ease of use and the possibility of customizing it, Fast support and a program you use every day Review collected by and hosted on G2.com.

What do you dislike about vtenext?

Graphics too similar between masks, "on premise" installation is not very simple Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

Keep track of all ongoing negotiations, meeting deadlines Review collected by and hosted on G2.com.

FT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about vtenext?

A good BPM feature

Easy to customize

Stable solution

Easy Integration

A good support Review collected by and hosted on G2.com.

What do you dislike about vtenext?

limited look and feel

the lack of also managing the accounting Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

Centralize any operation and processing monitoring Review collected by and hosted on G2.com.

Attilio D.
AD
Founder e project manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about vtenext?

vtenext has a very intuitive UI and functions, useful survey plugin with response nested into contacts details Review collected by and hosted on G2.com.

What do you dislike about vtenext?

Php version required is not the latest stable Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

Mass mailing to my leads and surveying Review collected by and hosted on G2.com.

VINCENZO M.
VM
Finance Director
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about vtenext?

Simple management of customer support tickets, ease of integration with our management software Review collected by and hosted on G2.com.

What do you dislike about vtenext?

Nothing in particular...I have nothing to report. Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

Optimal management of our clients' support tickets and sharing of information among users Review collected by and hosted on G2.com.

EC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about vtenext?

The versatility, you can do what you want Review collected by and hosted on G2.com.

What do you dislike about vtenext?

some very advanced things require code writing Review collected by and hosted on G2.com.

What problems is vtenext solving and how is that benefiting you?

Management of every business process in its entirety Review collected by and hosted on G2.com.