VQ Online Pros and Cons

VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime. Review collected by and hosted on G2.com.

API functionality would be a helpful addition. Review collected by and hosted on G2.com.

easy to handle, simple and lightly to load. Review collected by and hosted on G2.com.

theme or layout, please add more coloring. Review collected by and hosted on G2.com.

what I do like about the system is that it recognizes when a call has already been uploaded to the system

I also like that it gives you a lot of room to write notes

I do like the updates they have made to include a calibration option Review collected by and hosted on G2.com.

What i dislike about the system is that you cannot attach PDF files for documents

I dislike that you have to fill out so much information for the call to proceed Review collected by and hosted on G2.com.

We can track performance per day or monthy and add data easily for each department, Review collected by and hosted on G2.com.

The ability to move user froma team to another Review collected by and hosted on G2.com.

I like that it's fairly easy to navigate. I appreciate the quality of being able to build teams. The click options are pretty straight forward/seamless. This is my first time utitizling VereQuest. I currently have no competitiors to compare it yet to. Review collected by and hosted on G2.com.

Per the scorecards for Outbound and Confirmation, when there is an Auto Fail (after unchecking the box for Auto Fail at the very bottom of the scorecard), once the scorecard is saved and if you happen to reopen, the Auto Fail box is selected automatically. It is my hope that this small glitch will be update/fixed. Review collected by and hosted on G2.com.

The website is very well organized, and it's easy to log in and access. Resetting the password is also effortless, and everything flows smoothly, making it a great user experience. Review collected by and hosted on G2.com.

Without a self-help option in the program, you might face a problem trying to figure things out on your own, especially if you have a heavy workload and can't ask your coworkers for help. This could lead to either doing nothing or making mistakes that you can't undo. Review collected by and hosted on G2.com.

VQ Online is a great tool to ensure quality expectations are set and upheld in any company or organizational setting. I find it very easy to navigate,locate calls, and ensure my agents are abreast at any wins, opportunities, and coaching moments. Review collected by and hosted on G2.com.

There is nothing that I dislike about VQ Online. Review collected by and hosted on G2.com.

It is a very organized software, the visibility provided for reporting makes it easier to create and design different types of summary reports to work with for performance management Review collected by and hosted on G2.com.

Sometimes when adding new questions/topics to be evaluated, downloading the reports may affect the templates pre-created. It would be good if it had different pre-built reports to be downloaded or received automatically. Review collected by and hosted on G2.com.

its simplicity and efficiency which has been able to optimize our job, also, I like the fact that we can directly download any data that we might need at any time. Review collected by and hosted on G2.com.

So far something that I do not like about VQ is that I can not filter the calls that I evaluate and that I can not open an evaluation done by another team member. Review collected by and hosted on G2.com.

It is easy to find the data that I need to evaluate properly my employees. I appreciate the easy use of the system, definitely one of the best topics against competitors. Review collected by and hosted on G2.com.

The interface seems to be old and it does not match with the current status and speed. This could be better optimized and add more gadgets to the options to choose from. Review collected by and hosted on G2.com.