Hi Janice, thank you for the great review! We're so glad the CORE integration and daily auto-updating class segments and guardian/staff lists are giving your team back time for other things.

On duplicate entries: this happens because phone number is currently the unique identifier we use for each contact. So when a parent or staff member changes their number, Voxie sees it as a different contact rather than an update to the existing one, which leaves the old entry behind. To merge those safely and automatically, we'd need to match on more than just phone number, things like email, first name, and last name, so we can be confident two records really are the same person before combining their history. That's a smarter contact-merge capability we don't have yet; it's on our radar but not yet built or scheduled.

In the meantime, you can manually remove the old entry (Contacts > All Contacts > search > Actions > Delete). If you run into any duplicates you'd like help cleaning up, or want to share more on how this shows up for you, please reach out to us at support@voxie.com.

Thanks again for taking the time to share this! — Sebastián, Voxie Product Team

Hi Caitlin, thank you for the review, TLE Owasso! We're so glad the speed and ease of blasting families is working well for you.

On remembering to name each blast: we've seen other customers land on a simple naming convention that helps, something like [date] - [audience/group] - [short topic], for example "07/29 - Toddler Room - Picture Day Reminder". It's not something we require or recommend as the one right way, just an approach that's worked well for others facing the same thing, so feel free to adapt it to whatever makes sense for your team.

Longer term, we're also exploring having Voxie auto-suggest a name for you based on the message content, so you'd just confirm or tweak it instead of coming up with one from scratch. It's still early and not something we've built yet, so I can't promise a timeline, but if hat sounds like it would genuinely help, let us know at support@voxie.com, feedback like yours is exactly what helps us prioritize it.

Thanks again for taking the time to share this! — Sebastián, Voxie Product Team

Thank you so much for the kind words, Dawn! We're thrilled that scheduling and sending bulk messages to different groups has been effortless, and that replying from your main business number has made things even easier. If there's additional functionality you're chasing, we'd love to hear about it, feel free to reach out at support@voxie.com anytime. Thanks again for sharing your experience! — Sebastián, Voxie Product Team

Hi Sakina, thank you so much for the kind words! We're thrilled Voxie is making it quick and easy to connect with parents and leads.

On messages sometimes not sending to every parent: this is usually caused by a couple of things outside of Voxie's control, like a parent having previously unsubscribed or opted out (which we're required to honor), or a carrier-level delivery issue with that specific number. We can see the exact delivery status and reason for each message on our end.

We'd love to look into the specific instances you've noticed. Could you reach out to us at support@voxie.com with a few examples? Our team can dig in and confirm exactly what's happening for your account.

Thanks again for taking the time to share this! — Seba Putrino, Voxie Product Team

Thank you for the thoughtful review, and for the kind words on our service, recording options, and pricing. We're glad Voxie is working well for your team, especially with multiple people collaborating at the same time.

On the "updating on time" feedback: this sounds like the Message Hub not always refreshing in real time when several teammates are working in it together, which is something we've been actively improving. We'd like to make sure it's fully resolved for you. If you can share when you tend to notice the delay, please reach out to us at support@voxie.com and we'll dig in directly.

Thanks again for taking the time to share this. — Sebastián, Voxie Product Team