--- title: Voxie Reviews meta_title: 'Voxie Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 86 reviews by the users' company size, role or industry to find out how Voxie works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 86 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Voxie Reviews **Vendor:** Voxie **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 86 ## About Voxie Voxie is messaging intelligence that turns SMS into a strategic growth lever for franchise brands. Purpose-built for QSR and services, Voxie combines enterprise-grade SMS infrastructure with AI that actually understands franchise operations. We don't just send texts... we solve the core challenge every franchise marketer faces: how do you drive local performance across hundreds of locations without sacrificing brand control, budget efficiency, or your sanity? The platform ensures brand standards hold at every location, even as franchisees execute locally. Voxie Intelligence monitors every message and flags anything off-brand before it's scheduled; catching compliance issues and ensuring your brand voice stays consistent whether a message is coming from location one or location five hundred. Corporate teams get visibility and protection without micromanaging operators. Franchisees get the autonomy to win in their markets. But enforcement is just the foundation. Voxie Intelligence optimizes performance across the entire customer journey. Budget Optimizer suggests the right audience for your campaigns, recommends optimal spend, and shows you projected ROI before you commit a dollar. Intelligent Inbox goes beyond the typical last-in-first-out queue and surfaces the conversations closest to revenue; the customer about to book, the complaint that needs immediate attention, the high-value repeat buyer. It prioritizes what matters to your business, not just what's newest. We show you exactly which messages drive revenue, which locations are crushing it, and where you're leaving money on the table. The insights that used to require dedicated analysts become automatic, actionable, and immediate. The result: messaging that scales without breaking, performs without guesswork, and protects your brand while growing it. SMS stops being a tactical broadcast channel and becomes what it should be—a strategic growth engine that compounds across your entire system. That's messaging intelligence. That's Voxie. ## Voxie Pros & Cons **What users like:** - Users commend the **excellent customer support** from Voxie, ensuring efficient message tracking and integration. (7 reviews) - Users appreciate the **ease of use** of Voxie, enabling efficient message tracking and seamless integration. (6 reviews) - Users value the **exceptional customer support** from Voxie, enhancing their experience and optimizing business workflows. (5 reviews) - Users praise Voxie's **reliable support and responsiveness** , significantly enhancing communication and workflow efficiency for their businesses. (4 reviews) - Users appreciate the **easy communication** capabilities of Voxie, enhancing interaction with parents, teachers, and clients. (3 reviews) - Features (3 reviews) - Users value Voxie for its **automation of marketing and sales messages** , streamlining communication and enhancing operational efficiency. (2 reviews) - Communication (2 reviews) - Users commend Voxie for its **exceptional customer engagement** , enhancing communication and operational efficiency for organizations. (2 reviews) - Easy Implementation (2 reviews) **What users dislike:** - Users note that Voxie is **expensive** , wishing it were more affordable despite its great features. (2 reviews) - Users find the **limited campaign issue management** frustrating, lacking flexibility to adjust member preferences effectively. (1 reviews) - Users feel the product is great but highlight the **expensive pricing** as a notable drawback. (1 reviews) - Users face **integration issues** as manual updates are needed for the member database, impacting efficiency. (1 reviews) - Users are frustrated by the **limited texting features** of Voxie, as it restricts messaging to one person at a time. (1 reviews) - Users face **manual list updates** due to the lack of automatic syncing with their member database systems. (1 reviews) - SMS Issues (1 reviews) - Text Limitations (1 reviews) - Upload Issues (1 reviews) ## Voxie Reviews ### 1. Fast, Friendly, and Professional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Voxie?** Voxie support provides fast, reliable support. The support staff is friendly, professional, and make communications easy. Resolution time is typically same day. **What do you dislike about Voxie?** At this point, I do not have any dislikes regarding Voxie products or support. **What problems is Voxie solving and how is that benefiting you?** Voxie has been very responsive for requests of customized templates for mass SMS marketing. They have also made it very simple to transfer ownership of accounts of resigned employees to active employees. ### 2. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Voxie?** Quick and efficient customer service!!!! **What do you dislike about Voxie?** No, I Have not found anything yet since using. **What problems is Voxie solving and how is that benefiting you?** Sending messages to large group of people. Easy means of communication for this generation where texting is much more responsive than phone call or email. ### 3. It is a decent program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Voxie?** Voxie's help chat is quite to find a resolution **What do you dislike about Voxie?** It is not entirely user friendly. Feels a bit complex **What problems is Voxie solving and how is that benefiting you?** I had asked to be able to message mulitple partners at once ### 4. A great option for the office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Voxie?** Multiple staff members can use the same platform to communicate with customeres **What do you dislike about Voxie?** Finance had a slow response after getting double billed **What problems is Voxie solving and how is that benefiting you?** Able to get images from customers without having to send a service tech ### 5. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Voxie?** I've been using Voice services for about a month now. I love the Quick Blast feature, it makes my life easier. **What do you dislike about Voxie?** It would be great to send a quick blast to a few of my contact by simply typing in their names and a drop down with those names pop up. **What problems is Voxie solving and how is that benefiting you?** Quick client notification ### 6. Great for marketing SMS Campaigns, agent level could needs integration and features for organization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Voxie?** Marketing Campaign management and mass sends **What do you dislike about Voxie?** Agent level organization and management for messaging 1 to 1 **What problems is Voxie solving and how is that benefiting you?** Mass Marketing campaigns ### 7. Voxie allows us to hold genuine conversations with our customers in the fastest way possible! **Rating:** 5.0/5.0 stars **Reviewed by:** Lundyn C. | CEO and Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Voxie?** I like that we can engage with our customers in a timely manner and in a way that feels authentic and not "bot-like". Customers can text us via our website or Instagram and recive a tailored response in a matter of seconds. I also like that the message hub provides a holistic view of all conversations (new and closed) and allows you to assign contacts based on staff availability. **What do you dislike about Voxie?** The inability to send photos without running them through a 3-rd party app that makes the photo size smaller. Voxie continues to make updates and enhancements that only make their product even better, so I'm sure as soon as they can, this will be simpler. : ) **What problems is Voxie solving and how is that benefiting you?** Voxie is helping us enhance our customer's experience by answering any questions they may have throughout various stages in their customer journey with us. Voxie allows my team and I to focus on other parts of the business without compromising on the experience our customers have with us. ### 8. Attract customers through Voxie **Rating:** 5.0/5.0 stars **Reviewed by:** Mario J. | Digital Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Voxie?** Voxie is an excellent marketing platform to send text messages to your clients, this platform allows you to increase your work performance, increase sales and create a better experience with your clients, Voxie allows you to personalize your messages, you can also create marketing through Emails, this software allows your business to grow economically, since it allows you to communicate with your clients and even obtain new clients through live messages, with good artificial technology. **What do you dislike about Voxie?** Nothing that displeases me until then, it is incredible to be able to better communicate with all your customers efficiently through real-time messaging, which increases your sales and has exceptional third-party integrations such as Salesforce, Clover, among others. **Recommendations to others considering Voxie:** It is an excellent messaging platform, it is ideal for any type of company, the most important thing is that it helps you obtain new customers and you can make automated responses. **What problems is Voxie solving and how is that benefiting you?** I have been able to use it to carry out my electronic commerce and carry out marketing through emails, this platform has allowed me to communicate with my clients through artificial technology, I have been able to increase sales and I have managed to obtain potential clients through Voxie. ### 9. Create a connection with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Nazaret U. | Human Resources Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Voxie?** Voxie is undoubtedly one of the best tools to be able to connect with your potential customers, it is an excellent conversational artificial intelligence tool, without a doubt it is one of the best marketing tools through text messages. Voxie allows you to conduct surveys and comments, and has an extremely intuitive interface and which can be customized in your own way, it has excellent third-party integrations and integrations with social networks, and the way of communicating is exceptional since you can send a message individually or group. **What do you dislike about Voxie?** I have been implementing it and it is an excellent tool to manage your campaigns, clients and all communication, it is difficult to find something that I dislike, it has an excellent programming of your campaigns, being able to create labeling and send messages en masse. **Recommendations to others considering Voxie:** I recommend it to be able to communicate with all your potential clients, create fluid communication and manage all the marketing in your messages, your contacts, the campaigns and a follow-up of all your participants. **What problems is Voxie solving and how is that benefiting you?** It has helped me to get better communication with my potential clients through conversational artificial intelligence, I can send group messages or individually, and from a distance it is not a problem to be able to do business or close a deal. ### 10. Create conversations with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Susan M. | Human Resources Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Voxie?** With this conversational artificial intelligence tool I can attract more customers, which each time generates very high income, unlike other marketing channels, allows me to maximize engagement with my potential customers with highly personalized messages that inspire engagement and generate purchases. very often. It has also allowed me to generate income through activated emails, and helps me create my campaigns much more creative and effective to provide excellent results. **What do you dislike about Voxie?** There is nothing that I dislike about Voxie, since with this tool I have been able to obtain a much faster growth, interacting with all the people and potential clients in a much more efficient way and in real time, and it has excellent integrations such as Salesforce, shopify, among others. **Recommendations to others considering Voxie:** I recommend them to be able to create better communication with your potential customers, create a pleasant experience, thus increasing sales. **What problems is Voxie solving and how is that benefiting you?** Now I can identify all my new customers and increase sales with message and email marketing, it has excellent e-commerce brands that are highly recognized such as Mucinex and pupsocks. ### 11. The Voxie team is awesome!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Customer Happiness Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Voxie?** The communication between the Voxie team members and our staff members is top-notch. Communication is consistent and always in a timely manner. The team members answer any question with detail and they put in every effort to help our partnership thrive. We are enjoying using the app to communicate with customers in a more personal way and the Voxie team has made the entire process easy and seamless. **What do you dislike about Voxie?** It would be helpful if you could see a list of new notifications for all stores in one place. Instead of having to toggle between stores to see each individual store's messages, new messages for all stores could be seen in one place/at one time. **What problems is Voxie solving and how is that benefiting you?** It helps us with having a direct way to communicate with customers. By using Voxie, we are able to communicate and answer questions and talk with our customers in a fast, personal way. ### 12. Best Customer Marketing Tool of the Decade! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Voxie?** Awesome AI interactions with our customers coupled with a top-notch marketing and data team from Voxie have improved our AOV, ROI, and repeat purchases more than we could have ever imagined. Voxie is the new "top of mind awareness" marketing method. The amazing and creative Voxie team guides us in crafting the best text messages to send to our customers for the best interaction and click-through rate, leading to more and better purchases. They even suggest successful campaigns that we never considered. Voxie's superior tech lets us use conversational AI to help talk with our massive customerm base and avoid repetitive common responses that would normally take minutes by phone or online to answer. Now, our team can focus on customer satisfaction and revenue growth. The Voxie platform has quickly shown to outperform our massive and successful email campaigns, old text messages that didn't allow for conversation, and even Google ads. We've dropped our old leading text marketing company that limited us to a simple MMS message with no interaction and no guidance from the company. From the beginning, the Voxie team has been patient, helpful, and creative - even helping us solve data mapping issues from our outdated POS system to get the best and segmented lists of customers. They suggest evidence-based techniques for the highest ROI and best AI conversations with our customers. Voxie has hands down been the best new marketing tool we have invested in over the past decade. Thanks Voxie team! We highly recommend their services!! **What do you dislike about Voxie?** We have truthfully had no downsides to date. The Voxie team has been so responsive to our questions, helpful, and patient with us as we switched platforms. Their guidance has been fantastic. I truly cannot think of any negatives. When we ran into an internal issue of having people at each of our locations in 10 states to chat with customers due to labor shortages, Voxie quickly created a method for us to centralize these conversations. We are looking forward to increasing our use of Voxie and adding more and more customers to the platform and segmenting our lists to create even more targeted marketing - which is on the way! **What problems is Voxie solving and how is that benefiting you?** We have hundreds of thousands of customers across 10 states; however, despite big marketing efforts and huge email campaigns, the average customer only purchases 2.7 times per year. Voxie is helping us increase our repeat purchase rate, AOV, and getting a much better opening rate to stay on the top of our customers' minds than any other marketing efforts we've used. Open and click rates and purchases using Voxie are massively better than any other method we are using. ### 13. Most powerful marketing tool we've ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Fred C. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Voxie?** Voxie moves the needle on revenue greater than any marketing service we've ever used. It translates into real dollars that other services only vaguely attempt to provide. As compared to other marketing mediums like email, Voxie's two-way texting allows us to increase deliverability and improve the relationships with have with our customers. The images we are able to share in addition to simple text are consistently applauded by our customers as enticing and engaging. Many times, our customers think it is one of us texting them directly. **What do you dislike about Voxie?** It can take time to really learn the platform. That said, once you've got it, you've got it. **Recommendations to others considering Voxie:** It turns what used to be an annoying marketing medium into a relationship-building service for you and your customers. **What problems is Voxie solving and how is that benefiting you?** Revenue generation. Our restaurant group pivoted to e-commerce during the pandemic and Voxie turned the hundreds of thousands of phone numbers in our CRM into our most valuable marketing channel and a lifeline for our business during a challenging time. ### 14. Buff CIty Soap Southaven Loves Voxie **Rating:** 5.0/5.0 stars **Reviewed by:** Krista S. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Voxie?** It's super easy to navigate. We can look up customers, add them, message them. The team is excellent at modifying or adding text messages. We get detailed analytics. Customers come into the store based on the texts they receive. **What do you dislike about Voxie?** When we get a lot of responses at once, it is challenging to keep up. It is challenging to find unread text responses from customers. **What problems is Voxie solving and how is that benefiting you?** It's the easiest way to tell customers about a sale directly. The benefit is customers come into the store after getting the text. ### 15. Automation that works **Rating:** 5.0/5.0 stars **Reviewed by:** Avi R. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Voxie?** I love the functionality of the AI when interacting with our customers. It really made things seamless. Their links via open API to our ERP really helped our internal communication with our outside representatives. **What do you dislike about Voxie?** At first I didn't enjoy the dashboard and its functionality but our representative made sure to incorporate useful information to better adapt our workflows. **What problems is Voxie solving and how is that benefiting you?** I am solving the rampant communication issues that plague my industry when it comes to consolidating data via our outside sales representatives ### 16. Excellent tool to help spread the word of you business! **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie t. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Voxie?** I like that we can communicate with a large number of people at one time. Voxie takes our specials and comes up with great language to be used in the texts to our customers. **What do you dislike about Voxie?** The downside to Voxie is that a lot of businesses are using texts to communicate, but thankfully Voxie is always finding ways to make it better for their clients. **What problems is Voxie solving and how is that benefiting you?** We have realized that on the days that we send texts, we have more customers come into the store. Voxie also allows customers to text back and ask any question they may have without placing a phone call. Currently, we are working with the Voxie team to utilize Voxie as a way to grow our customer base. ### 17. Voxie has made it easy to communicate with our guests and help drive new guests in our stores. **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina G. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Voxie?** What I like the best is how easy it is for my team to communicate with our guests about special promotions, appointments, and new services we offer. Guests in return are able to respond back easily and quickly for any questions they have. We have been so happy and can't imagine not having Voxie! **What do you dislike about Voxie?** Nothing at this time that we do not dislike. **What problems is Voxie solving and how is that benefiting you?** The problem that Voxie is helping us solve is the ability to communicate with our guests in a new medium that most people prefer to communicate in these days. Most people prefer text nowadays instead of emails since people get so many emails. ### 18. User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Kailee O. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Voxie?** I love how there are real-time results. You're able to communicate with customers about deals directly and questions they have. **What do you dislike about Voxie?** I disliked how many campaigns are in the message campaigns. It became confusing on what customers were actually enrolled. **What problems is Voxie solving and how is that benefiting you?** Customer questions, product questions, any upcoming deals. ### 19. Highly Recommend Voxie! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Voxie?** The support team and the text automation **What do you dislike about Voxie?** The requirement of signing a year contract prior to using the product but we were able to go through a beta period with a cancellation clause so that helped. We also would prefer a flat fee pricing structure. Last dislike the fact that you can only load one picture at a time. **What problems is Voxie solving and how is that benefiting you?** Ensuring that our VIP customers are texted on a continuous basis whether the stylists are initiating or not. We realized how much our customers do want to interact with us and love us sending recommendations via text message ### 20. Awesome platform, extremely supportive team! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Voxie?** Voxie has made a HUGE impact on my business. The automations within the tool allow me to follow up with my customers, ask questions and source answers without all the manual work on my part. Best part - it's conversational and seamless - my customers feel like they're just texting with a friend. Huge win for me and my small business! The customer service team has been extremely helpful. They listen to my problems and come up with real, ROI-driven solutions. I bought this tool thinking I would just use it for reminders, but it has impact my sales dramatically and made me appear like a better, more organized business owner, too. **What do you dislike about Voxie?** There was a bit of a learning curve at the beginning as I'd never created conversations via texting with automations included. The Voxie team was a HUGE help here and set aside an hour for strategizing with my team and me. They helped me pull off all my ideas (and came up with a ton of their own!) **Recommendations to others considering Voxie:** Highly, highly recommend Voxie to other businesses. Make sure to talk with their partnership team to see how you can best bring the Voxie automations to life for your business - there are SO many amazing automation options, allowing you to engage in conversations with your customers via text. The customer service team is a wealth of knowledge when it comes to the best ways to use the tool & reach your customers in a two-way conversation. They feel and act like an extension of my team! **What problems is Voxie solving and how is that benefiting you?** The sales follow-ups that I would normally have to do manually and via multiple different channels are done automatically based on the actions my leads take or don't take, with little to no involvement from me or my team. I don't have to think about it - the follow ups are done and I've been able to 3X our new prospect conversion rate! I've been able to also drive my repeat purchase rates up dramatically by better following up and by meeting my customers where they are. Hands down one of the best tools I've used for customer service and marketing! ### 21. VP Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2021 **What do you like best about Voxie?** The Voxie team is amazing. They learned our business quickly and realized what our needs were. They have always been available and quick to address any questions that my team has. **What do you dislike about Voxie?** The only thing I can think of is the lack of mobile capabilities. **What problems is Voxie solving and how is that benefiting you?** We now have a platform on our website where we can communicate with leads via text messaging, capture leads, and put them in a funnel for future communication, which will hopefully lead to conversions once we open registration later this year for our live event business. ### 22. Outstanding & Convenient Service **Rating:** 5.0/5.0 stars **Reviewed by:** Hailee Kesterson H. | Retreat Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Voxie?** Voxie is extremely easy and convenient. We love the mass texting and how easy it is to get in contact with them for help! **What do you dislike about Voxie?** The only thing that comes to mind, I wish they had an App for my phone so I could check it easily when I'm not at work. **What problems is Voxie solving and how is that benefiting you?** Max texting has been resolved! Before Voxie we were just text everyone individually. Makes things very easy! ### 23. Director of Business Development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Voxie?** We have a B2B side of the company and a B2C side of the company. We take innovations from our B2B team and offer them to the masses in a customizable (B2C) way. Our biggest goal is to quickly learn what products have the necessary demand for us to do a full marketing deployment. Voxie created the quickest feedback loop we've ever had with our customers. We simply announce a new prototype then use Voxie to text our existing customers with a link to purchase. In less than an hour we know if we have a hit on our hands or if we need to scrap the product. Invaluable intel! In addition to the real time feedback for new products, we can cross sell to former customers based on their previous purchases. There is no data as valuable as what we glean from directly texting our customers. Simply put, we rely on Voxie to run our business the way we want to. **What do you dislike about Voxie?** The only downside was that in the beginning my team wasn't agile enough to handle the speed with which we got actionable data. We've tightened that up on our end though. When a product is a hit, we deploy an independent brand and launch a corresponding social campaign. It used to take us at least a week to get aligned on all these fronts. With Voxie we knew within an hour whether we had a hit, but we weren't ready to deploy a campaign. We've better aligned our go live strategy so as to be agile enough to deploy (or scrap) a product on the same day as we text our previous customers with a new offering. **Recommendations to others considering Voxie:** Someone on your team needs to know how to build report with your customers. This is your chance to engage them in the most intimate allowable via a digital platform. Be ready to handle speed and an authentic feedback loop unlike anything you've ever experienced. If you're slow, you better learn how to be fast. Be ready to effectively cross sell. Don't send irrelevant products. Hone in your complimentary items and tactfully present them to your customers. **What problems is Voxie solving and how is that benefiting you?** Speed. Accessibility. Convenience. In short, the feedback loop. We connect directly to our customers via their preferred medium and get feedback instantly. Sending an image and simply asking a yes/no question; rate 1 - 10; etc. along with a link tells us more about our consumers' preference than anything we've used before. Our customers feel listened to, which is a revelation in and of itself. There's a symbiotic relationship that emerges as they both enjoy seeing new products before anyone else and knowing their feedback is being considered, and we get the most authentic consumer data possible. We get consumer sentiment AND can track buying decisions. When everything is aligned, we know we have a hit and we launch a full campaign (which includes more texting). ### 24. Great & Reliable Team **Rating:** 5.0/5.0 stars **Reviewed by:** Colin M. | Chief Data Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Voxie?** It's rare when third parties can adapt to our admittedly unorthodox business structure. From the beginning, Voxie has gone above and beyond to fit into our team's flow and deliver a text marketing experience that adds revenue to the bottom line and takes minimal effort to work together. That is to say; it's clear that working with Voxie has been a winning move. **What do you dislike about Voxie?** Voxie has met all expectations to date. I don't dislike anything. **What problems is Voxie solving and how is that benefiting you?** We're able to communicate directly with our customers and drive revenue growth efficiently. ### 25. Voxie has enabled our shops to communicate with customers outside the bounds of the physical store. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Voxie?** The best part about Voxie is not having to worry about initiating the conversations and therefore focusing on responding to the customers in need. After inputting your customer data, you can segment your customers based on purchase history, persona, etc. and automate ongoing campaigns that will prompt a conversation. The use of 10 digit numbers also makes our customers feel like the store managers are actually sending them a message that was created just for them. The ability to be fully automated or completely personal at scale is something we haven't found in any other tool. **What do you dislike about Voxie?** As crazy as it sounds, the only negative about the platform can sometimes be the number of people that are responding in real time. The positive here is there are automations built in to help manage the inflow of conversations, but we have truly never had such a high response rate from any marketing tool we've used. **What problems is Voxie solving and how is that benefiting you?** One of the biggest issues with traditional brick & mortar retail is the store level employees have no way of driving traffic into the store on a slow day, or even how to get in touch with a customer they haven't seen in a while. Not even to mention giving the customer a channel of communication outside of calling or emailing (which is painful to get customers to use regularly). Voxie solves this for us by allowing for store level employees to send campaign messages or specific follow up texts with various customers to drive traffic when it is needed or convey a certain message from the store team. Whether it is an update on a product that there are limited quantities left, reminding them of an upcoming offer, or just checking in to say hello - we have bridged the gap between a customer inside the store and what goes on outside our four walls via communicating through Voxie. ### 26. Voxie is my top revenue channel! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Voxie?** I love Voxie because I'm able to send text promotions to my entire contact list automatically! Having no previous technical background prior to using Voxie, I find the platform to be very user-friendly and easy to use. My customers love that the Voxie texts they receive are personalized to them and feel like they're texting with a real human (even though it's actually all being sent automatically). I only have to go into the platform and manually respond to complex or escalated customer questions, which saves me a ton of time. The customer success team has been so helpful in terms of onboarding, implementation, creative strategy, and campaign management. I also receive regular performance and attribution reporting on my Voxie usage and can confidently say that it's become one of my top sales channels. **What do you dislike about Voxie?** So far I haven't come across anything I don't like about the platform. While some of the features may seem complex at first, the customer success team does a great job of managing the technical aspects of the platform and explaining text message best practices. **Recommendations to others considering Voxie:** Unlike other texting platforms, you can actually use Voxie to learn more about your customers, which is something I hadn't seen before! **What problems is Voxie solving and how is that benefiting you?** My main reason for using Voxie was to get both new and existing customers back into my stores during the pandemic. Voxie helped me acquire new customers by automatically texting leads from my digital ads and providing a promo code that would bring them into my store. I also used Voxie to text my existing contact list with personalized offers based on their behaviors and past purchase history. What I didn't initially realize is that Voxie can tag and store customer attributes and responses within the platform, which has been incredibly helpful for segmentation and remarketing. Voxie is the only business texting platform I've come across that combines both automation and personalization so I don't have to spend time manually texting back and forth with customers. My customers feel like they're actually texting with me, and I'm able to gain valuable insights and data points from each conversation. ### 27. Great customer service makes the difference. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Voxie?** The team at Voxie is very supportive, bringing best practices, ideas, and analysis that helps us optimize for engagement with our customers. The platform is easy to use, but the support from the team is what sets Voxie apart from other providers. **What do you dislike about Voxie?** The only dislike would be the costs involved, as in a start-up business that is targeting very specific B2B buyers, it was hard for us to gain approval for funding initially. **What problems is Voxie solving and how is that benefiting you?** In B2B eCommerce it can be difficult to build relationships with customers. Voxie has created a new touchpoint for us that has resonated with our audience and allows our sales and customer service teams to operate at scale while giving customers a personal feel. ### 28. Friendly and On Top of it Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Voxie?** The voxie support team is great. They are very friendly, know their platform and get back to you promptly with any questions or concerns. **What do you dislike about Voxie?** I think the data reporting that is provided is a bit misguided and misleading for a customer. **What problems is Voxie solving and how is that benefiting you?** We are able to talk to customers through a funnel the customer prefers. **Official Response from Vardhan Nahar:** > Thanks for your review and for the kind words about our support team! We also appreciate your feedback on our reporting tools. We’re always looking for new and better ways to provide data and insight for our customers, and we’d welcome the opportunity to talk with you and hear your ideas. Please reach out to us at cs@voxiechat.com so we can set a time to talk. ### 29. Voxie has been a great way for us to reach our clients for sales & promotions we are running. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Voxie?** I like how we can choose what texts are going out to our customers, as well as sending multiple texts per month. Clients see a text much faster than they would check their email & see a promotion we are running that day. **What do you dislike about Voxie?** The multiple message campains & trying to differenciate between them. **What problems is Voxie solving and how is that benefiting you?** How quickly we can reach our customers & let them know about a flash sale happening that day ### 30. A must for any business wanting to keep in touch with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Voxie?** Such a great platform to stay in touch with customers, I cannot recommend it enough! Easy to use, great way to keep clients up to date on all promotions. Definitely a game-changer when it comes to driving traffic. I feel like I have found THE most fun avenue to reach out to customers while still able to deliver a promotional message with some personality. **What do you dislike about Voxie?** Thus far I am all pros and no cons. The entire Voxie team does an fantastic job with any questions, I feel so comfortable reaching out if I come across any issues, **What problems is Voxie solving and how is that benefiting you?** Keeping in touch with customers without using a mundane, typical messaging system that gets buried in an inbox ### 31. Amazing company to partner with! **Rating:** 5.0/5.0 stars **Reviewed by:** Rain A. | Social Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Voxie?** Voxie has been super helpful with our companies questions and data reporting. **What do you dislike about Voxie?** As of right now, I don't have any downsides to working with Voxie. **What problems is Voxie solving and how is that benefiting you?** Voxie has helped keep our franchisee's customers engaged and in the know with current promotions, events, product highlights, and more. ### 32. Maintains Relevancy with Customer Base **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Voxie?** Voxie keeps our franchisee's customers in the loop with everything going on at the stores. I love that customers can reply and have a two-way conversation with the store employees if they have any questions. **What do you dislike about Voxie?** There is not much I dislike about Voxie! Everyone is so helpful within the company. **What problems is Voxie solving and how is that benefiting you?** Lauren has been an ANGEL! She helps me so much and has made my life 10x easier. I shared a spreadsheet with her and she took it all from there! Our franchisees love her as well. ### 33. Great way to stay connected with a customer base. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Voxie?** Voxie is a great way to connect with a customer base and blast promos, in-store happenings, and events. It keeps us connected and helps maintain our presence with a minimal time commitment. **What do you dislike about Voxie?** I have not run into any issues yet! It's positively impacted business, and we will continue using this service. **What problems is Voxie solving and how is that benefiting you?** We are able to stay current, relelvant and front of mind with customers. Social media is easy glanced over with this being a more direct and intentional way to connect and reconnet. ### 34. Effective and Efficient Text Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Voxie?** I like the quick communication and easy. **What do you dislike about Voxie?** You are navigating what works in the beginning. **Recommendations to others considering Voxie:** Know you strategy to bring to the Voxie team and allow for guidance. **What problems is Voxie solving and how is that benefiting you?** What customers repond to best. ### 35. Amazing company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Voxie?** Communication is in-depth and immediate. Very responsive. **What do you dislike about Voxie?** Honestly, there is nothing that I dislike about the Voxie Team. **What problems is Voxie solving and how is that benefiting you?** We are expanding our marketing sector with Voxie. It also allows us to create a pleasant customer experience at the same time by providing a more personal approach rather than a one-way text to our customers. ### 36. Customer service is one of the most valuable pieces of the relationship! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Voxie?** We love the ability to two way communication with our guests. **What do you dislike about Voxie?** We would love improved access to analytics. **What problems is Voxie solving and how is that benefiting you?** Reaching our guests in real time! ## Voxie Discussions - [What is Voxie used for?](https://www.g2.com/discussions/what-is-voxie-used-for) - [View Voxie pricing details and edition comparison](https://www.g2.com/products/voxie/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+18%3A10%3A02+-0500&secure%5Bsession_id%5D=4c2ffd65-f56e-498f-8a43-9d6b9bedd9b0&secure%5Btoken%5D=b372a914f3eca14e3ce70d9e4374d9a145efaec57b4d57db463627e93fb9766a&format=llm_user) ## Voxie Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Jackrabbit Class](https://www.g2.com/products/jackrabbit-class/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) ## Voxie Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Voxie Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,465 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - 4.6/5.0 (953 reviews)