![Leandy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandy P.")
LP

Leandy P.

Customer Service Associate

Enterprise (\> 1000 emp.)

7/16/2024

"A must for customer support!"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage is definitely one of the best and most straightforward software integrations we've tried to keep all of our communications channels in just one platform.

Not only is really easy to use, but the fact that it is customizable based on your client's needs makes it 10 times better, and the work automatically becomes easier to do. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

All good for now! I think they're doing amazing with all the features and believe they can get to lots of new clients and companies.

If anything arises (which I think is not likely) I'll make sure to reach out to their customer support team :) Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

I think the biggest benefit we get from using Vonage is the fact that we can better track inbound and outbound calls to keep data updated for our client reports! Also, the auto-dialer is a plus to keep the work flowing and optimize our support process. Review collected by and hosted on G2.com.

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4.2 out of 5 · Verified reviews from real users

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