![Arshdev S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arshdev S.")
AS

Arshdev S.

Area Sales/service Representative

Small-Business (50 or fewer emp.)

7/9/2024

"."

4/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The patience to help the customer with utmost care. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

The wait time for a customer is a bit too long specially when the customer care is meant to be there for customer immediately when required. Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

It is helping to provide siolution in one call rather than taking time or asking for a call back or keeping the customer on hold for long. I think that is possible only if the agents are going through routine training. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

See what 100 reviewers think of Vonage Contact Center (formerly NewVoiceMedia)

4.2 out of 5 · Verified reviews from real users

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