![Shourabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shourabh S.")
SS

Shourabh S.

Inside Sales Specialist

Small-Business (50 or fewer emp.)

2/10/2025

"Life changin product"

4/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best feature is I like that integration with salesforce, or cloud based flexibility Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I would say pricing or maybe third pary integration Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

Personally I feel the features like AI driven or call routing helps alot to save my time. Generation reports are easy now as compared to previous time . Review collected by and hosted on G2.com.

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Rating Updated (2/17/2025)
Validated ReviewerSource: Organic

See what 100 reviewers think of Vonage Contact Center (formerly NewVoiceMedia)

4.2 out of 5 · Verified reviews from real users

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