![Yash D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yash D.")
YD

Yash D.

Sr. Technical Recruiter

Mid-Market (51-1000 emp.)

2/5/2025

"Vonage: Stremlining Communication with Powerful Cloud Solution"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I love this tools

Pricing and limited customization for certain features Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

Vonage contact center improve customer service efficiancy, streamlines communication, provides real time analytics and enhances CRM integration for better insights. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 100 reviewers think of Vonage Contact Center (formerly NewVoiceMedia)

4.2 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)