--- title: Vonage Communications APIs Reviews meta_title: 'Vonage Communications APIs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 404 reviews by the users' company size, role or industry to find out how Vonage Communications APIs works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 404 scale: '5' date_modified: '2026-08-04' parent_category: name: Development url: https://www.g2.com/categories/development --- # Vonage Communications APIs Reviews **Vendor:** Vonage **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.2/5.0 **Total Reviews:** 404 ## About Vonage Communications APIs Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API. ## Vonage Communications APIs Pros & Cons **What users like:** - Users value the **ease of API integration** with Vonage, simplifying communication feature development across platforms. (10 reviews) - Users appreciate the **dependable and versatile APIs** of Vonage, simplifying integration and enhancing communication features effectively. (9 reviews) - Users appreciate the **ease of use** of Vonage Communications APIs, highlighting straightforward deployment and seamless integration. (9 reviews) - Users appreciate the **easy setup** of Vonage Communications APIs, enabling smooth integration and efficient communication solutions. (8 reviews) - Users praise the **clear documentation** of Vonage Communications APIs, making integration easy for developers of all levels. (7 reviews) - Users appreciate the **easy integrations** of Vonage Communications APIs, enabling quick implementation of voice, SMS, and video functionalities. (7 reviews) - Reliability (6 reviews) - Connectivity (4 reviews) - Integrations (4 reviews) - Automation (3 reviews) **What users dislike:** - Users find the **pricing to be high** , particularly challenging for small teams and startups with tight budgets. (4 reviews) - Users find the **complex UI** challenging, especially when managing multiple numbers and interpreting logs effectively. (3 reviews) - Users find the **difficult setup** process challenging, as it requires extensive testing and isn't very user-friendly. (3 reviews) - Users experience **poor customer support** with slow response times and challenges in obtaining help for technical issues. (3 reviews) - Users encounter **poor documentation** that lacks detail on edge cases, leading to extra trial-and-error during implementation. (3 reviews) - Users note the **cost limitations** of Vonage APIs, particularly for startups with tight budgets needing advanced features. (2 reviews) - Users find the **interface not user-friendly** , with challenges in setup and managing multiple features effectively. (2 reviews) - Poor Interface Design (2 reviews) - Users find the **pricing structure complicated** , making it challenging to predict usage and understand costs effectively. (2 reviews) - Slow Service (2 reviews) ## Vonage Communications APIs Reviews ### 1. Nexmo @ Relay **Rating:** 5.0/5.0 stars **Reviewed by:** Taiwo O. | Lead Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2019 **What do you like best about Vonage Communications APIs?** The Nexmo API is simple to integrate, and the support team is great. They are quick to respond, and lastly, we were assigned an account manager who really understands our business and has helped us grow. **What do you dislike about Vonage Communications APIs?** From a technical perspective, it would be beneficial for Nexmo to implement message queueing, eliminating the need for us to do so. **Recommendations to others considering Vonage Communications APIs:** Great and affordable service, simple API, awesome support. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Relay provides a scalable and affordable messaging application/CRM for businesses, and Nexmo allows us to offer our SMS services at an affordable price to our end users. ### 2. Best Wholesale Voice Out There **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Network Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** Our Account Rep Bobby and the Tech Oscar are amazing. They were helpful in both resolving my issues when I had them and providing support. **What do you dislike about Vonage Communications APIs?** The trouble ticket system is a bit outdated and can be updated. I also would prefer a more streamlined phone support system. **Recommendations to others considering Vonage Communications APIs:** The best Telecom Carrier Out there. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We have solved the problem of inferior Voice Quality. When the quality of your termination is top level, customers will flock to you as you will build a reputation. That could not have been accomplished without Nexmo and it's staff. ### 3. Probably the best for sending SMS at scale **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed A. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Vonage Communications APIs?** The API is so simple that you could easily get started with just a few lines of code. **What do you dislike about Vonage Communications APIs?** Sometimes the support can be a bit messy with multiple threads attached from other users. **Recommendations to others considering Vonage Communications APIs:** Probably the easiest and most reliable SMS API out there **What problems is Vonage Communications APIs solving and how is that benefiting you?** Mostly using Nexmo for sending SMS at scale and 2FA. ### 4. Superior service **Rating:** 4.5/5.0 stars **Reviewed by:** Karen G. | Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Vonage Communications APIs?** As anyone working in technology sectors knows, problems occur. Nexmo is responsive in a no-nonsense way that ensures problems are minimal. **What do you dislike about Vonage Communications APIs?** The automated messages from Nexmo regarding issues and maintenance would be more useful if they could be filtered by country so that you only have to see what is relevant to you. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are always trying to provide better communication for our clients, with more options. Nexmo has a wide range of products, which are always evolving based on client needs, that allow us to tailor communications more efficiently. ### 5. Best SMS service **Rating:** 5.0/5.0 stars **Reviewed by:** Marco T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Vonage Communications APIs?** I tried to many services and Nexmo is the best, for price and stability **What do you dislike about Vonage Communications APIs?** I like everything, I've never had problems with Nexmo **Recommendations to others considering Vonage Communications APIs:** Yes, it is the best in price and service. **What problems is Vonage Communications APIs solving and how is that benefiting you?** I have solved all my communication problems with my clients since they have a feedback on service orders and repairs. ### 6. NONE WORKS CORRECT **Rating:** 5.0/5.0 stars **Reviewed by:** Henry Salomón H. | MANAGER OPERATION, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** FORM OF WORK RESPONSE IN EXCELLENT TIME OF THE PROCESSES WITHIN OUR REQUIREMENTS, AS IT IS USED OPTIMELY BY US IN THE SHIPPING AND COMMUNICATION WITH OUR CUSTOMERS **What do you dislike about Vonage Communications APIs?** NOTHING DISASTERS WE CONSIDER NEXMO AS AN APPLICATION THAT WORKS CORRECTLY WITH US DEVELOPING ALL OUR DAILY ACTIVITIES IN A CORRECT AND EFFECTIVE MANNER **Recommendations to others considering Vonage Communications APIs:** NICE **What problems is Vonage Communications APIs solving and how is that benefiting you?** every ### 7. Very Convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** Easy to integrate with our app, easy to top up, easy to look up history/log. **What do you dislike about Vonage Communications APIs?** No local currency for our country. Outgoing SMS do not have 100% success rate because of dependency with local operator. **Recommendations to others considering Vonage Communications APIs:** Just try and experience it yourself **What problems is Vonage Communications APIs solving and how is that benefiting you?** Notification via SMS ### 8. Inexpensive platform, but terrible support **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Vonage Communications APIs?** - Reasonable range of reachable numbers - Relatively inexpensive service **What do you dislike about Vonage Communications APIs?** We had problems like payment being unable to be processed leading to loss of service (Nexmo’s fault not ours). Was very hard to reach support and get any resolution **What problems is Vonage Communications APIs solving and how is that benefiting you?** SMS communications with customers ### 9. Not Bad Not Great **Rating:** 2.0/5.0 stars **Reviewed by:** Sean L. | Head of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** We liked their develop[er friendly features and their variety of numbers. Their documentation is also really rarely good. Its just a shame they cannot reliablity delivery on anything. **What do you dislike about Vonage Communications APIs?** Customer service is terrible, like really bad. At times I would have an issue or qusetion and it would take days for them to get back to me. **Recommendations to others considering Vonage Communications APIs:** Look at twilliuo first. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We liked being able to unify our phone system which are on two different continents. We have since moved onto twillio and twillio seems to be much much better. ### 10. Great Product. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** The video application is very user-friendly and easy to use. **What do you dislike about Vonage Communications APIs?** There is nothing that comes to mind at the moment. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We needed video service for our application and Nexmo helped us solved all the issues that we needed in a video platform. ### 11. Probably one of the best and reliable sms providers in the market today **Rating:** 4.0/5.0 stars **Reviewed by:** Fred B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Vonage Communications APIs?** I have been using Nexmo since 2014, and they not only have one of the best service out there, they also have a lot of features that are available. Not to mention the customer service as well is really good. **What do you dislike about Vonage Communications APIs?** One thing that I don’t like is the pricing coz it tends to be a bit expensive compared to other services as well. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Mostly on our OTP service we use Nexmo, and we realize that a good service provider really helps to get a better user experience. ### 12. Excellent SMS service! **Rating:** 4.5/5.0 stars **Reviewed by:** HAID A. | M.C., Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** I really like the user web interface. It’s really easy to use. And it provides all the information Inneed to know about my messages. **What do you dislike about Vonage Communications APIs?** The only thing I could say I dislike. Is that sometimes my SMS messages doesn’t reach my costumers. But it’s very rare. **Recommendations to others considering Vonage Communications APIs:** This is the best choice to handle your SMS requirements! **What problems is Vonage Communications APIs solving and how is that benefiting you?** I’m using Nexmo to verify phone numbers via SMS and phone calls. The benefit I get is that it costs less than the competence. And I receive a very good service. ### 13. Nexmo has been an excellent partner in helping us build solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Eric R. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Vonage Communications APIs?** The customer support is excellent. Our account manager and technical support engineer are always available and helpful. The dashboard is easy to use and provides insight into what the system is doing. **What do you dislike about Vonage Communications APIs?** I wish the reports on the dashboard could be pivoted and filtered at a more refined level. **What problems is Vonage Communications APIs solving and how is that benefiting you?** The problem Nexmo helps us solve is providing timely communication to our customers. We've been able to analyze our messaging at a high level to help prioritize projects, project future use and spend (and thereby reduce costs). ### 14. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** The ease and use of Nexmo is amazing, and I find the day to day use really easy **What do you dislike about Vonage Communications APIs?** The top up minimum amount could be lower, so that I can do small chunks instead of one big payment **What problems is Vonage Communications APIs solving and how is that benefiting you?** mass messaging is perfect for my needs ### 15. Good service for automatic SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** The best characteristics of Nexmo are: pricing and a good system of API **What do you dislike about Vonage Communications APIs?** I would like the possibility to send either a SMS and a Whatsapp message **What problems is Vonage Communications APIs solving and how is that benefiting you?** We can offer a good and fast service of alarm ### 16. Developer Unfriendly **Rating:** 0.0/5.0 stars **Reviewed by:** Jake S. | Senior Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Vonage Communications APIs?** Call routing logic seemed to work once I figured out their key + secret + private-key-for-each-developer-app (?!?) authentication. **What do you dislike about Vonage Communications APIs?** I write this review while I'm waiting on the latest response from Andy Li, in a 6-hour-long nexmo support email thread. I just want to give them money (they only allow you to add money in 10-euro increments -- you have to email support to change that amount, or to set up automatic payments). They apparently require you to answer several questions about who you are and what you plan to use nexmo for, before they remove payment restrictions. At no point during their onboarding documentation do they say you'll be held up for hours waiting on permission to give them money easily. This is ridiculous -- I don't know of any competitor who puts this kind of friction in front of you giving them your money: "At Nexmo we like to take good care of our customers, and there are several measures in place to protect our customers’ identities and our own platform from inappropriate use, of which the top-up limit is one. In particular, if you could share the following it will allow us to remove the limitation from your account more quickly: Company/service web address Nexmo services you intend to use Geographies in which you intend to use these services Content type you expect to be sending and in what volumes Social Media content that links you to your company, e.g. LinkedIn page link" **Recommendations to others considering Vonage Communications APIs:** Take a hard look at the billing page before diving too deeply in. It's not like they'll just let you pay $100 and you can start using that credit. You have to pay in 10 euro increments! Or maybe you'll end up stuck in several hours of emails like me. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Nothing. Dead in the water. We're moving to a competitor, it looks like. **Official Response from Shilpi Joshi:** > Hi Jake, we sincerely apologize for the inconveniences caused. Certain security measures are in place in order to protect our customers, their users and our platform from potential fraud, and we appreciate your patience during the time this can take. We see that you've continued to use Nexmo platform, and greatly appreciate your trust in our platform. We look forward to continuing to serving you. Thank You. Shilpi Joshi Social Media Manager Nexmo, the Vonage API Platform ### 17. SIP interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vonage Communications APIs?** The documentation is brilliant. It's clear, concise, and takes you exactly where you need to be. **What do you dislike about Vonage Communications APIs?** I think it might be about the pricing. Making it cheaper is always better! **What problems is Vonage Communications APIs solving and how is that benefiting you?** Use SIP with Toxbox. Such seamless integration ### 18. That's nothing better than Nexmo **Rating:** 5.0/5.0 stars **Reviewed by:** Isaias J. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Vonage Communications APIs?** Nexmo is a reliable app to send and receive SMS with Brazilian number. That's no service better. **What do you dislike about Vonage Communications APIs?** Maybe send sms could be cheaper. But that's not ours main consern. **What problems is Vonage Communications APIs solving and how is that benefiting you?** I send and receive SMS and integrate my Lockitron smart lock with SMS ### 19. Good experience with Nexmo **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** Flexibility of being able to access detailed information and all capabilities in a small set of APIs. **What do you dislike about Vonage Communications APIs?** Would like lower prices, would like more functionality about SMS receive details **What problems is Vonage Communications APIs solving and how is that benefiting you?** 2FA, Transaction messaging, customer support ### 20. Great working with Nexmo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** We use Nexmo APIs to send SMS globally and we like it. **What do you dislike about Vonage Communications APIs?** I don't have anything to mention here . **What problems is Vonage Communications APIs solving and how is that benefiting you?** We use Nexmo APIs to send account security info to users. ### 21. All in all - recommended service **Rating:** 4.5/5.0 stars **Reviewed by:** Gilberto F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Vonage Communications APIs?** The customer service is key at Nexmo - they really care about the customer and do reply in less than 15 minutes. Fabulous! **What do you dislike about Vonage Communications APIs?** Having connected nexmo to our webapp, debugging still takes a lot of time in case sms’es are nit received by the client - sadly enough and all too often, the responsibility for fallouts is directly attributed to local phone providers - even tough the problem lies in the sms routes taken by nexmo **What problems is Vonage Communications APIs solving and how is that benefiting you?** Easy integration to send b2b2c messages ### 22. Absolutely easy to use. Stable and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** Simple and complete API. Easy to integrate and test during integration. Good prices. **What do you dislike about Vonage Communications APIs?** No support for real numbers for a lot of countries. Bulgary for ex. **Recommendations to others considering Vonage Communications APIs:** Give it a try, it's handy **What problems is Vonage Communications APIs solving and how is that benefiting you?** Real time SMS notifications for our clients. ### 23. Simple and developer-friendly service **Rating:** 3.0/5.0 stars **Reviewed by:** José Miguel C. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** The best thing about Nexmo is the simplicity of their offering and documentation. Other competing are way too complicated, sometimes overloaded with unnecesary features. **What do you dislike about Vonage Communications APIs?** Nexmo international pricing is not very competitive. Also sometimes it is subject to big changes. For example, the cost of a Spain phone number increased from €0.50/month to €4/month in the past two years **What problems is Vonage Communications APIs solving and how is that benefiting you?** I use Nexmo for a custom IVR system and has been the best solution I found so far. ### 24. Easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Iffat S. | Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** Nexmo help our programmer team integrate & add new function easily. **What do you dislike about Vonage Communications APIs?** The pricing should be lower a little bit **Recommendations to others considering Vonage Communications APIs:** Easy to integrate, support team also handed a great help **What problems is Vonage Communications APIs solving and how is that benefiting you?** Send verification sms for my user ### 25. Great and reliable product **Rating:** 5.0/5.0 stars **Reviewed by:** Eliran M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** I really like that the SMS sending part is more faster compare to SMS by amazon for example. Also the support is amazing, for any question I had i got answered straight away **What do you dislike about Vonage Communications APIs?** almost nothing. maybe if i could get a weekley or monthly report about successs and failures to the email it would help me monitor the service i get. **Recommendations to others considering Vonage Communications APIs:** reliable and fast SMS sending service and very easy integration **What problems is Vonage Communications APIs solving and how is that benefiting you?** login with sms ### 26. Works well - no downtime **Rating:** 4.0/5.0 stars **Reviewed by:** Helge V. | Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** We depend on the SMS service running all the time 24/7. Which it does **What do you dislike about Vonage Communications APIs?** There has not been any problems with the SMS service at all **What problems is Vonage Communications APIs solving and how is that benefiting you?** SMS alarm service monitoring production system ### 27. Great service and great assistance! **Rating:** 5.0/5.0 stars **Reviewed by:** Adriano L. | Pre Sales Director for Latam, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2019 **What do you like best about Vonage Communications APIs?** The service support and assistance is really fantastic, and the service is simple to access. **What do you dislike about Vonage Communications APIs?** Not available locally in every country of the world. **What problems is Vonage Communications APIs solving and how is that benefiting you?** WhatsApp integration with applications with location awareness. ### 28. SMS Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Vonage Communications APIs?** I like the ease of use in which you can purchase numbers for any service you require, in just a few seconds. Providing that kind of quick service and resolution is a key factor in our business **What do you dislike about Vonage Communications APIs?** I dislike the occasional problems we have with overseas companies, but this is more due to local infrastructure than a direct Nexmo issue **Recommendations to others considering Vonage Communications APIs:** For ease of use, and the speed at which you can acquire a number for usage, I would recommend Nexmo. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We and our clients are able to communicate at an individual level or contact all members of the client staff in just a few seconds,. ### 29. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Vonage Communications APIs?** Very easy to rent and set up phone numbers for incoming text messages. Dashboard works really well and is intuitive to use. SMPP integration for sending is extremely good. **What do you dislike about Vonage Communications APIs?** Quality of text message delivery is not always optimal. Seems to be a problem with many sms gateways and not only Nexmo. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Numbers for incoming text messages and easy SMPP integration are key components in our business ### 30. Works well even in developing countries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** Easy to use software, great that it can be used to send into virtually any country in the world. **What do you dislike about Vonage Communications APIs?** I think the limits on topups without further verification could be set slightly higher. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Was able to communicate with large number of study participants in developing country using Nexmo. This would have been much harder to set up in-country. ### 31. Great for Seeing Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Vonage Communications APIs?** Amazing product. Easy to use and see where the issues are for connections **What do you dislike about Vonage Communications APIs?** Everything usually very clear no problems **What problems is Vonage Communications APIs solving and how is that benefiting you?** internet connection with users ### 32. Took too long to get a new number. **Rating:** 1.5/5.0 stars **Reviewed by:** Mike A. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Vonage Communications APIs?** I like the online interface the most. It is very intuitive. **What do you dislike about Vonage Communications APIs?** While working in Honduras, we ran into problems with TIGO and had to source a new number through Nexmo. It took nearly 2 months to get the issue resolved. **Recommendations to others considering Vonage Communications APIs:** I would only recommend Nexmo to those who are working in developed countries. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We use Nexmo for automated text messaging through our Salesforce system. ### 33. Nexmo is quite good third party api for implement sms and calling feature for your project. **Rating:** 4.0/5.0 stars **Reviewed by:** Sanket p. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Vonage Communications APIs?** I like both features of nexmo a voice calling as well as SMS and the most exciting thing is that it also provides the number of choice of a person's voice. and another main thing which considers by all the organization is that pricing it's also cheap. **What do you dislike about Vonage Communications APIs?** if you are .net(c#) developer then don't go for nexmo it has no sufficient documentation in c# language that's the only thing which disappointed me **Recommendations to others considering Vonage Communications APIs:** Dear users, you can definitely go for nexmo services its good and easy but if you are c# developer than think for an alternative because it's lake of documentation in c# language **What problems is Vonage Communications APIs solving and how is that benefiting you?** we try to implement a feature like the communication center for our project and we stuck to receive the message functionality and we contact nexmo team for help and the guide us properly so its really good customer support ### 34. SuperHero :) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Vonage Communications APIs?** Nexmo is the only platform where you get socket endpoint for voice programming. their services and support were too quick and noticeable. with reach documentation for each service. **What do you dislike about Vonage Communications APIs?** As nexmo provides exactly what we are looking for we do not have anything to dislike yet. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We want to manage voice call from desktop with own transcription process and we succeed with next voice programming. ### 35. Effective and affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Amit S. | Co-Founder, General Manager and Chief Product Officer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Vonage Communications APIs?** Integration with the Nexmo API is simple and straightforward, and the pricing in almost all the countries is the best we found. **What do you dislike about Vonage Communications APIs?** There is any particular element of Nexmo that I dislike **Recommendations to others considering Vonage Communications APIs:** Reliable, easy to program and intergrate, reliable **What problems is Vonage Communications APIs solving and how is that benefiting you?** Our products and service are GPS-based personal safety and asset tracking around the world, and Nexmo enables us to send alerts and system messages to customers by SMS quickly and effectively ### 36. Great simple service, always delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** Its' simple to integrate, and is clear when you need to reup **What do you dislike about Vonage Communications APIs?** Not enough notifications when account balance is low **Recommendations to others considering Vonage Communications APIs:** Use it **What problems is Vonage Communications APIs solving and how is that benefiting you?** SMS registration, security ### 37. excellent platform for sending sms **Rating:** 5.0/5.0 stars **Reviewed by:** Osvaldo O. | Webmaster, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Vonage Communications APIs?** It is a very reliable and very simple platform to configure, works with any operator in the world, also has several integrated services **What do you dislike about Vonage Communications APIs?** you have to have some technical knowledge to send sms, but following the tutorials is easy to do **What problems is Vonage Communications APIs solving and how is that benefiting you?** We need to make massive dissemination campaigns through SMS, nexmo was the only one that allowed us to meet our needs ### 38. SMS Verification Worked Without Fail **Rating:** 5.0/5.0 stars **Reviewed by:** Mika D. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** The instructions for integrating the Nexmo sms verification were straight forward and easy to use. Nexmo added the power to my customer onboarding process and was instrumental in my business success. **What do you dislike about Vonage Communications APIs?** Nexmo sms verification had everything we needed to be successful **What problems is Vonage Communications APIs solving and how is that benefiting you?** Nexmos SMS verification process allowed me to easily on board customers globally. Nexmo offered a low cost, always available solution. ### 39. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2019 **What do you like best about Vonage Communications APIs?** Excellent support. They're always very fast to fix problems. **What do you dislike about Vonage Communications APIs?** Sometimes their Seychelles numbers drop. But it's always resolved promptly. **What problems is Vonage Communications APIs solving and how is that benefiting you?** SMS notifications for business usage ### 40. Very good company - very solid service **Rating:** 5.0/5.0 stars **Reviewed by:** Iztok B. | Executive director: Sales and Marketing, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Vonage Communications APIs?** We integrated their solution into our product and we are super satisfied! Very good service, very good prices and very good UX. I recommend them 100% **What do you dislike about Vonage Communications APIs?** There is not much to dislike. The only problem I have is that when we will have more users at the moment we can not have different keys for them. **Recommendations to others considering Vonage Communications APIs:** Just use them - they are top company **What problems is Vonage Communications APIs solving and how is that benefiting you?** We have a platform for Call Centers and with Nexmo we were able to integrate their solution into our product. Because of that - our platform became better, ### 41. SMS Short Code Services **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Vonage Communications APIs?** The reliability of Nexmo's SMS short code service is very good. **What do you dislike about Vonage Communications APIs?** Some carriers do not work reliably so we need to retain long code phone numbers as a fall back. Also, while the service is reliable, their support team's response time is poor. If we open a support ticket rarely do we hear back in less than 12 hours. Normally its 24 hours at least and their responses are cryptic and seldom resolve the issue immediately. It can be another 12-24 hour response time while they research the issue. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Texting end customers with alert messages. ### 42. Instructions clear **Rating:** 5.0/5.0 stars **Reviewed by:** Markos F. | IT, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Vonage Communications APIs?** Great documentation, easy integration to laravel project **What do you dislike about Vonage Communications APIs?** API for succesful delivery of SMS was not easy to implement. No easy way to see when SMS with Hellenic (Greek) characters overflowed to 2nd or 3rd SMS due to character set. **Recommendations to others considering Vonage Communications APIs:** Do it with Laravel :-) **What problems is Vonage Communications APIs solving and how is that benefiting you?** Contact our survey respondents and reminding them when a new question is up. ### 43. Simple & Dependable **Rating:** 4.5/5.0 stars **Reviewed by:** Alex D. | Co-founder & Product Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Vonage Communications APIs?** Very easy to integrate Nexmo into our architecture and great deliverability. Fair pricing and easy billing. **What do you dislike about Vonage Communications APIs?** Pretty much nothing. Deliverability in China isn't as great as local providers, but service works as advertised and is fairly priced. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We use Nexmo for internal notifications and alerts to our dev ops team and 2FA message sending to users. ### 44. Best service for multimedia messages **Rating:** 5.0/5.0 stars **Reviewed by:** Otto B. | Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** Easy to use app and api with web browser builds on all platforms. **What do you dislike about Vonage Communications APIs?** Nothing really, just that it’s not drag and drop code for those crucible time pushes with apps. **Recommendations to others considering Vonage Communications APIs:** Keep up the great work but make more tutorials for setup. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Communication communication within sports and legal communities. We love helping others stay updated or share info. ### 45. Very easy to use APIs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** Nexmo APIs are very easy to use. Several programming languages are supported **What do you dislike about Vonage Communications APIs?** Support takes time to solve an issue and email is the only channel to contact them **What problems is Vonage Communications APIs solving and how is that benefiting you?** We help our clients automate and speed up their processes. And not having to maintain any communication infrastructure has helped to reduce costs and be more agile. ### 46. great service **Rating:** 4.0/5.0 stars **Reviewed by:** fassali i. | B.ENG, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Vonage Communications APIs?** Their response was quick, informative and very helpful. service uptime is very important for our job. nexmo has been a trustworthy partner and we are fully satisfied with their services. **What do you dislike about Vonage Communications APIs?** may be the price is slightly higher than concurrents. **What problems is Vonage Communications APIs solving and how is that benefiting you?** we use nexmo daily to send informative sms to parents of students enrolled in our school ### 47. Nexmo Performance 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas E. | Lead DevOps Engineer, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Vonage Communications APIs?** We are using nexmo at our startup for sending SMS, and automatic phone calls, for multiple purposes. I must admit that Nexmo have an outstanding service (We never had a problem related to their platform), an amazing documentation for their APIs, and an excellent customer support. All in all, I am very satisfied with Nexmo, and would not consider switching to another platform **What do you dislike about Vonage Communications APIs?** I do not dislike anything. Nexmo seriously overachieved themselves on all the levels. **What problems is Vonage Communications APIs solving and how is that benefiting you?** - Automated SMS for user validation. - Automated phone calls for user validation. ### 48. Great API **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** The API is really easy to use. I mostly use it for SMS. **What do you dislike about Vonage Communications APIs?** SMS logs should be directly available on the website. Right now, I need to export SMS to visualize the history. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We send notifications to our clients. They are mostly reminders for bookings. It helps us engage more with them. ### 49. Well Documented Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2019 **What do you like best about Vonage Communications APIs?** Straightforward documentation International DID coverage Self-service dashboard **What do you dislike about Vonage Communications APIs?** MMS is compatible with only 50% of US operators MMS does not support video or audio files or group messaging Pricing is in EUR **What problems is Vonage Communications APIs solving and how is that benefiting you?** Our application has been in development 8 months (Phone2). The whole app operates on Nexmo's platform. So it's been very helpful. ### 50. Easy to setup and use in a very short time **Rating:** 4.0/5.0 stars **Reviewed by:** Paulo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Vonage Communications APIs?** I liked how transparent and easy it was to setup the whole process. We included a message sending feature to our business in little less than a day of work (plus a few more hours for debugging) **What do you dislike about Vonage Communications APIs?** The website could be more "modern", and there could be a better debugging assistance when trying to figure out what is wrong with the messages. **Recommendations to others considering Vonage Communications APIs:** 1) Improve interface. Try betting on a UX/UI designer and better frontend developers 2) Supply strong debugging capabilities. It largely reduces the setup times in teams with lower technical capabilities. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Our problem is that of many merchants: receiving online orders without completion. That is, customers add products to their carts and then don't actually buy anything, or in some cases don't pay (for example when the pick a bank transfer payment method). We needed to remind them about having an open order to pay, or products in their carts reserved for them. ## Vonage Communications APIs Discussions - [How are your deliverability and latency?](https://www.g2.com/discussions/nexmo-service-quality) - 1 comment, 1 upvote - [How do I set up a Nexmo account?](https://www.g2.com/discussions/creating-nexmo-account) - 1 comment, 1 upvote - [Which countries does Nexmo have numbers in?](https://www.g2.com/discussions/which-countries-does-nexmo-have-numbers-in) - 1 comment, 1 upvote - [How much does it cost for Nexmo's services?](https://www.g2.com/discussions/pricing-75ee20b1-8a35-4184-b633-31213e99f38c) - 1 comment, 1 upvote - [Can I sign up for Nexmo from any country?](https://www.g2.com/discussions/can-i-sign-up-for-nexmo-from-any-country) - 1 comment, 1 upvote - [View Vonage Communications APIs pricing details and edition comparison](https://www.g2.com/products/vonage-communications-apis/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+00%3A49%3A13+-0500&secure%5Bsession_id%5D=59cc5d0b-2f65-480d-8c8b-14bdfcb65231&secure%5Btoken%5D=ef4a822a4080fc32a3a5c6a78555c9579f85f9b1271d1a39568d12362e6d5581&format=llm_user) ## Vonage Communications APIs Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties - Alerts/Notifications - Computer Telephony Integration **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Vonage Communications APIs Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - 3.8/5.0 (33 reviews)