--- title: Vonage Communications APIs Reviews meta_title: 'Vonage Communications APIs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 404 reviews by the users' company size, role or industry to find out how Vonage Communications APIs works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 404 scale: '5' date_modified: '2026-08-04' parent_category: name: Development url: https://www.g2.com/categories/development --- # Vonage Communications APIs Reviews **Vendor:** Vonage **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.2/5.0 **Total Reviews:** 404 ## About Vonage Communications APIs Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API. ## Vonage Communications APIs Pros & Cons **What users like:** - Users value the **ease of API integration** with Vonage, simplifying communication feature development across platforms. (10 reviews) - Users appreciate the **dependable and versatile APIs** of Vonage, simplifying integration and enhancing communication features effectively. (9 reviews) - Users appreciate the **ease of use** of Vonage Communications APIs, highlighting straightforward deployment and seamless integration. (9 reviews) - Users appreciate the **easy setup** of Vonage Communications APIs, enabling smooth integration and efficient communication solutions. (8 reviews) - Users praise the **clear documentation** of Vonage Communications APIs, making integration easy for developers of all levels. (7 reviews) - Users appreciate the **easy integrations** of Vonage Communications APIs, enabling quick implementation of voice, SMS, and video functionalities. (7 reviews) - Reliability (6 reviews) - Connectivity (4 reviews) - Integrations (4 reviews) - Automation (3 reviews) **What users dislike:** - Users find the **pricing to be high** , particularly challenging for small teams and startups with tight budgets. (4 reviews) - Users find the **complex UI** challenging, especially when managing multiple numbers and interpreting logs effectively. (3 reviews) - Users find the **difficult setup** process challenging, as it requires extensive testing and isn't very user-friendly. (3 reviews) - Users experience **poor customer support** with slow response times and challenges in obtaining help for technical issues. (3 reviews) - Users encounter **poor documentation** that lacks detail on edge cases, leading to extra trial-and-error during implementation. (3 reviews) - Users note the **cost limitations** of Vonage APIs, particularly for startups with tight budgets needing advanced features. (2 reviews) - Users find the **interface not user-friendly** , with challenges in setup and managing multiple features effectively. (2 reviews) - Poor Interface Design (2 reviews) - Users find the **pricing structure complicated** , making it challenging to predict usage and understand costs effectively. (2 reviews) - Slow Service (2 reviews) ## Vonage Communications APIs Reviews ### 1. Platform to engage customers via easy use of API, text, voice &video. **Rating:** 5.0/5.0 stars **Reviewed by:** Logan'Druță K. | Design Lead Digital Experience, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2020 **What do you like best about Vonage Communications APIs?** The UI is spotless and simple to explore, there are stores of documentation that you can use to make your application and afterward, utilize their Programming interface. Sandbox testing is extraordinary. The extraordinary measure of adaptability the stage offers and how dependable it is. The valuing for the discussion Programming interface is additionally in a way that is better than each contender. Simple to incorporate, the Programming interface documentation gave is fantastic Simple to utilize, the Dashboard has all the fundamental usefulness. The client service is splendid, brisk and will keep refreshed constantly. It gives your capacity to have correspondence framework consistently prepared and to convey each data mentioned by client rapidly immediately. Its Programming interface s are generally simple to utilize. Can make custom limit so you will get advised when your equalization is getting low, so client can reload it **What do you dislike about Vonage Communications APIs?** Covered cutoff points to top up credit ought to be eliminated. Client assistance may improve. They should mind somewhat more about steadfast clients despite the fact that exceptional client assistance isn't dynamic. The stage requires tuning and applications for different telephone numbers to guarantee the high caliber of conveyance. Dashboard is a piece needed to utilize, need to explore with a great deal of snap to discover required information. Misrepresentation identification is the frail territory for apparatus. Not many occasions account was hacked and client have halted to store cash for scarcely any days, which means had vacation for administration. Need to make separate login for client care. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Investigation are incredible. Investigating is simple. Nexmo's framework is additionally very hearty which is clear from magnificent Programming interface latencies Stage is being utilized for Keen Counsels, Far off and Tele Conferences which requires most ideal live video meeting. Tokbox was the reasonable decision as it furnished administration capacities that accompany quality and data transmission. Documentation is basic, simpler and useful. Truly outstanding available for correspondence APIs. Programming interfaces are anything but difficult to incorporate. Capacity to record recordings. Engineer instruments like Monitor helpful for troubleshooting best in the business. Give specialized client service utilizing P2P video diagram. ### 2. Easy to use once setup, good customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Vonage Communications APIs?** The low cost of use and setup has been very helpful and almost a necessity during the challenging budgetary time of the COVID-19 pandemic. We use Vonage as our voice provider with the 3CX cloud pbx and pay far less than we would for traditional phone lines with multiple extensions **What do you dislike about Vonage Communications APIs?** My only complaint thus far once we were setup was that it was a somewhat tedious process to get auto-reload for payments turned on for our account. That seemed like it should be a default setting and it took a multiple email interaction with customer service to achieve. The phone service just stopped working for us when we got too low on funds because we didn't monitor our balance. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Low cost of VOIP has been easily the largest benefit for us. ### 3. Just Migrated to Vonage/Nexmo - Could not be more happier **Rating:** 5.0/5.0 stars **Reviewed by:** Peter D. | CEO/Founder/President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Vonage Communications APIs?** The user interface is clean and easy to navigate, there are heaps of documentation that you can use to create your application and then, use their API. Sandbox testing is great!! Also, I have used their support desk and the responses have been fast and helpful. Analytics are also great. Troubleshooting is easy. **What do you dislike about Vonage Communications APIs?** I would like to see them provide a billing interface in USD so you know exactly what you are paying. At the moment it is in Euro **Recommendations to others considering Vonage Communications APIs:** Definitely use them. Heaps of documentation and competitive pricing. API is easy to use **What problems is Vonage Communications APIs solving and how is that benefiting you?** International SMS delivery. I can order numbers from any country with a few clicks and be up and running easily. Having numbers in my target country vastly improve deliverability. ### 4. Flexible communications platform **Rating:** 4.5/5.0 stars **Reviewed by:** Johannes S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Vonage Communications APIs?** The incredible amount of flexibility the platform offers and how reliable it is. The pricing for the conversation API is also better than every competitor I scouted. **What do you dislike about Vonage Communications APIs?** There was a pretty steep learning curve and some documentation was spread out over multiple sources, so it was a little messy to get started with. You might need to spend a good amount of time on getting familiar with the platform. **Recommendations to others considering Vonage Communications APIs:** There are a few really helpful guides (not the API documentation), that go through setting up different kinds of services based on the Vonage APIs. They were really helpful in getting a feeling for what can be achieved using them. Take a look at them if you're unsure if Vonage offers an API suitable for your use case. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We created a chat functionality for users on our platform and couldn't have done it at that price and effort in any other way. Competitors were really expensive and missing some of the flexibility that Vonage offered. Being a bootstrapped founder, this was the ideal solution. ### 5. Easy to use and results! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Vonage Communications APIs?** I love the ease of use with Vonage Communications APIs. We have used the US Short Code Alerting APIs in order to provide a great up-to-date user experience for our company and customers. We were able to get things up and running very easily and quickly and anytime we needed support Vonage was there to help in a huge way! **What do you dislike about Vonage Communications APIs?** Not much! We have had very little issues **Recommendations to others considering Vonage Communications APIs:** We have our LegaSuite (AS400) app dump a file that a windows process reads and handles calling the Vonage APIs from there and writing back once sent. I would recommend using the Vonage support as much as needed great help found there! **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are solving issues with communications live and direct to our end customers depending on us. We have realized just how powerful these messages getting into users hands can be as it relates to the delivery process for our customers. ### 6. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mosu B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Vonage Communications APIs?** Easy to integrate,the api documentation provided is excellent Easy to use, the Dashboard has all the necessary functionality . The customer support is brilliant , quick and will keep you updated all the time. **What do you dislike about Vonage Communications APIs?** I have not found a case where I was not satisfied yet. Nexmo always find a solution to the problems that I raise, moreover they are constantly innovating and their enterprise team is excellent in finding the best solution for the problem you are having. you will be assigned a relationship manager who will listen and walk through the issues that u have to find the best solution available. the process can be tedious but the end result will be definitely worth it. if there is something that you dislike the best option is to take it to your relationship manager, they will then find the best solution available and will try to solve the issue you are having very quickly. This was my experience and i found that to be the best one so far. **Recommendations to others considering Vonage Communications APIs:** Try it, you wont find a reason not to go for it. **What problems is Vonage Communications APIs solving and how is that benefiting you?** ease of use, ability to analyze what went wrong and where . This is very important so it can be rectified quickly ### 7. Nexmo - Get calls and sms without delay **Rating:** 4.0/5.0 stars **Reviewed by:** Ucha D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Vonage Communications APIs?** It gives you ability to have communication system always ready and to deliver every information requested by customer quickly without delay. Its API-s are relatively easy to use. Also you have information for every SMS sent, You can filter them with number, country time ETC. same is for the voice calls. you can see how much did you spent on services that day, or any other day. Also you can create custom threshold so you will get notified when your balance is getting low, so you can reload it. **What do you dislike about Vonage Communications APIs?** We got hacked couple of times and our balance was used up. so for couple of days, until the problem was being investigate we were not putting money on our account, thus service was not available for our customers. So i think it need better protection **Recommendations to others considering Vonage Communications APIs:** I don't have wast knowledge of similar services , so if you are looking for this kind of service i'd have only nexmo to recommend. It's renewed website has easy to navigate menu. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are using its services to send text messages and OTP codes to people in foreign countries . Also using nexmo we can see every sms text, send location and other details . ### 8. Excellent and easy journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Vonage Communications APIs?** Stability, client segmentation, native sdks **What do you dislike about Vonage Communications APIs?** Video API is hard to deploy in some network conditions **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are solving the video communication between doctors and patients and another professions too ### 9. A great service with a few shortcomings **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Vonage Communications APIs?** I like that the API and tools for different languages are very simple and easy to use and develop with. **What do you dislike about Vonage Communications APIs?** My main problem came with the status callbacks. Managing multiple SMS messages was a little bit of a nightmare because we were getting them without any meta data to recognize the order and the timestamps weren't correct. We didn't had that problem with Twilio. **Recommendations to others considering Vonage Communications APIs:** Try buying phone numbers with the API, the experience is great **What problems is Vonage Communications APIs solving and how is that benefiting you?** We can have a great platform with multiple numbers assigned to our team and being able to manage them properly via the API is a great plus. ### 10. Price is a bit high, but Nexmo has a slick app, simple API and the ability to text internationally. **Rating:** 4.5/5.0 stars **Reviewed by:** Jason T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Vonage Communications APIs?** We really appreciate the ability to send international text messages and obtain international numbers. We have a pretty big client (who may be the name on the gift card you are giving out), that uses our service to send employee communication messages all around the world. The Nexmo tool makes it super easy to obtain text numbers and easily assign them to our account. We can be up and running in a new country in no time at all. **What do you dislike about Vonage Communications APIs?** It seems like the cost is a bit high when compared to our other providers. **What problems is Vonage Communications APIs solving and how is that benefiting you?** An easy way for our customers to send text messages. Some benefits are: The ease of creating a new app and the ease of obtaining international text numbers. ### 11. Simple, efficient, effective **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Vonage Communications APIs?** I can use the api to intergrate my services **What do you dislike about Vonage Communications APIs?** Capped limits to top up credit should be removed **Recommendations to others considering Vonage Communications APIs:** Contact them if you need to lower the top credit amount **What problems is Vonage Communications APIs solving and how is that benefiting you?** I am able to communicate with my customers to tell them when there machines are completed and ready to be picked up ### 12. Top provider for Voice services **Rating:** 4.5/5.0 stars **Reviewed by:** Marcos R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Vonage Communications APIs?** The capabilities they have along with good API documentation and use cases **What do you dislike about Vonage Communications APIs?** Customer service may improve. They should care a little bit more about loyal customers even though premium customer service is not active. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Our main use case is launching telephone calls through their API ### 13. A solid alternative to Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Vonage Communications APIs?** All the functionalities that our business needs are supported very well, SMS delivery, phone numbers in various countries, detailed logs of activities. Pricing is very competitive compared to competitors. For those countries that have more censorship to SMS delivery, Nexmo has a good program to improve deliverability. The SDK is robust and easy to use. **What do you dislike about Vonage Communications APIs?** The pricing is in Euro rather than my local USD. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We had been using Twilio to deliver SMS with one time passwords and verification codes. We are happy to add Nexmo to our system so we can smartly blend 2 providers for the best deliverability based on content, recipient carriers, and regions. ### 14. Good sms and voice delivery tool **Rating:** 4.0/5.0 stars **Reviewed by:** Lasha J. | Deputy Head Of IT Operations Department , Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Vonage Communications APIs?** Great tool for sms and voice service delivery. Fast processing of requests and cloud based solution, which helps to deliver great user experience with high level of security in real time, worldwide service. Simple API and easy to integrate with any platform using in company. Rates are acceptable considering offers on market. **What do you dislike about Vonage Communications APIs?** dashboard is a bit had to use, need to navigate with a lot of click to find needed info. Fraud detection is the weak area for tool. Few times account was hacked and we stopped to deposit money for few days, which means had downtime for service. I would like more quick response from support when need, it takes few days to get full info any help needed. If you need to use tool in part of Asia expect some delays, we tried to drill down and find out what was the reason of slow performance on this area but could not find out anything, probably some integration issues, like no direct communication channel. **Recommendations to others considering Vonage Communications APIs:** Fraud detection is not strong side of tool. Constantly check usage of balance with the following criteria: which countries were top requester of your sms or voice service. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Using nexmo for product as OTP and voice calls. This means user account is more secured. Reliable service helps to deliver good user experience. ### 15. Great communication service **Rating:** 4.0/5.0 stars **Reviewed by:** Gioia L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2020 **What do you like best about Vonage Communications APIs?** The APIs are very clear and well documented. To integrate features like Whatsapp our tech team did not find any issues. The support team has always helped replying fast to all questions. **What do you dislike about Vonage Communications APIs?** There is still some confusion caused by the different brands and different products of the brands (Nexmo, Tokbox, Vonage...). I think it should be done a unification process to bring everything under Vonage naming. **Recommendations to others considering Vonage Communications APIs:** The product is very wide and complete, you will find everything you need and a very good support team which will help you to find the most suitable features of the product for you and your company. **What problems is Vonage Communications APIs solving and how is that benefiting you?** I integrated Vonage APIs in order to have communication services in a web application. We integrated Whatsapp sending, in-app calls to PSTN and SMS sending. ### 16. Great features and ease of use **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Vonage Communications APIs?** Vonage makes it really easy to get up and running. I like the ruby gem that makes working with the API that much simpler. **What do you dislike about Vonage Communications APIs?** That I get delivery confirmations even for messages that are not actually delivered. I believe this is a Telco issue per country. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are solving multi factor authentication and having password less services. We decrease support needed. ### 17. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Burhan G. | Microsoft Dynamics NAV Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Vonage Communications APIs?** My experience is a great support that they provided me when I was testing some Microsoft flow and they supported me very well till my testing ended successfully. **What do you dislike about Vonage Communications APIs?** Everything is okay until now and working for me. **Recommendations to others considering Vonage Communications APIs:** It's very good and working very well. **What problems is Vonage Communications APIs solving and how is that benefiting you?** For Microsoft Flow, it is using as a action and worked well for me. ### 18. Experienced company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Vonage Communications APIs?** reliability of the company and good team memebers **What do you dislike about Vonage Communications APIs?** some delay in payments and in the replies to the nettings **Recommendations to others considering Vonage Communications APIs:** good quality/price relationship **What problems is Vonage Communications APIs solving and how is that benefiting you?** It is one of our reliable partners, they provide 2way as well as MT termination ### 19. We chose them for their SMS sending speeds and their support has been great. **Rating:** 5.0/5.0 stars **Reviewed by:** Orlando W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Vonage Communications APIs?** They're very proactive with their support and follow up regularly **What do you dislike about Vonage Communications APIs?** We can sometimes find it hard to get a solution through the community, and some terminology is left unexplained. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Sending SMS to 100s of customers on a high frequency. The benefit over other providers were the speed and costs. ### 20. High Recommend Nexmo/Vonage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Vonage Communications APIs?** The API is very well designed and easy to integrate with. **What do you dislike about Vonage Communications APIs?** Phone numbers are completely lost if they can't be renewed. Learned that the hard way. Not a huge issue though. **Recommendations to others considering Vonage Communications APIs:** Nothing worth noting **What problems is Vonage Communications APIs solving and how is that benefiting you?** We're adding 2FA to our application which would have been a pain to write ourselves. Got a huge benefit with reasonable cost ### 21. Tokbox review **Rating:** 4.5/5.0 stars **Reviewed by:** Bharat K. | Senior Member - Engineering Staff, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Vonage Communications APIs?** MedOnGo’s Smart Health Platform is being used for Smart Consults, Remote and Tele Consultations which requires best possible live video consultation. Tokbox was the clear choice as it provided management capabilities that come with quality & bandwidth. During our Tokbox integration with out Smart Health Platform we found * Documentation is simple, easier & informative. One of the best we’ve seen on the market for communication APIs. * API's are easy to integrate. * Ability to record videos. * Developer tools like Inspector useful for debugging best in the business. **What do you dislike about Vonage Communications APIs?** Need to create separate login for customer support. **Recommendations to others considering Vonage Communications APIs:** We have used Tokbox for more than 1.5 years with out any issue. Personally have recommended this to couple of friends & colleagues. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We have been using Tokbox for more than 2 years for the following * Tele medicine application to provide real time doctor consultation for patients. * Provide technical customer support using P2P video chart. ### 22. Nexmo offers easy to use API and SMS structure, but the personal support is a little lacking **Rating:** 3.5/5.0 stars **Reviewed by:** Austin J. | Application Designer and Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** Nexmo prices are incredibly low, and there's no minimum amount of messages per month or a subscription to pay. Their API is very quick to learn and implement on a small scale. **What do you dislike about Vonage Communications APIs?** Whenever I had a question about something involving the API or restrictions for my country (US) it took several hours to a day to get an email response from Nexmo. Since I work in tandem with an company sourced in India, those few hours usually lead to a day of no productivity because of time zone differences. **Recommendations to others considering Vonage Communications APIs:** Get in touch with a customer representative and have them walk you through the API process if you're confused. Make sure to read all documentation, as the support will usually link you to one of the documentation pages. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Our company is using Nexmo to send alert notifications to our customers regarding a particular situation that occurs during the use of our products. We have not realized any benefits yet, since we are still testing the Nexmo API with our use case. However, the price difference between Nexmo and our current platform (Red Oxygen) is substantial ### 23. Professional collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Hari T. | Head of Engineering (Real Time Communications), Internet, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2019 **What do you like best about Vonage Communications APIs?** The communications ecosystem could be quite taxing with multiple carriers and volatility with their services and pricing. Nexmo ensures that none of this affects our business. Nexmo's infrastructure is also quite robust which is evident from excellent API latencies that we observe when we use their services. Nexmo's global and local leadership team is invested in the success of our business and goes the extra mile to help us on various initiatives, by getting the right professionals to work with us. **What do you dislike about Vonage Communications APIs?** Haven't experienced any major red flags in my close to 2 years of using Nexmo for SMS, Calls, etc. One thing that Nexmo could improve on is to generalize various customer requirements and build them into the service, so that it is available for customers across the board. This is more preferable than asking thousands of customers to change their implementation at short notice, which totally beats the purpose of using an SMS service provider who can abstract out the complexities. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are primarily using Nexmo as a CPaaS service provider to help integrate SMS and Voice support with our services for various needs like One Time Passwords, Transactional Notifications, Text to speech calls, etc. ### 24. A great communication solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Vonage Communications APIs?** We have been using Nexmo for a long time. It never failed on us. The API is well made and documented. Dashboard is self explanatory and easy to use. We are especially happy with the stability of this service. When Nexmo changed to Vonage we were afraid that everything will change, but it did not and it continued working perfectly **What do you dislike about Vonage Communications APIs?** Support could be better. We have asked Nexmo support a couple of times if we could use a an existing phone number as a senders phone number trough Nexmo. They told us no. But then we tried either way and it worked **What problems is Vonage Communications APIs solving and how is that benefiting you?** Using Nexmo we allow our customers contact their customers ### 25. OpenTok Does a LOT for You! **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony M. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** What I like best about the OpenTok platform is all of the features that are taken care of for you. Sure it doesn't take too much to write your own code to do basic video call support over WebRTC, but in order to do it well and robustly is a different story! OpenTok takes care of making sure the video call works on multiple devices and multiple browsers. And OpenTok takes care of making sure it continues to work on new releases of browses and mobile operating systems. That alone is a major headache that only companies with a lot of developers would be able to manage if they wrote their own WebRTC video call program. And the other major feature of OpenTok that is great and makes it so you don't have to figure it out yourself is the video recording. OpenTok allows you to record the video calls that are made. And if you wanted to do that in your own 'from scratch' WebRTC video call program, then that would take significant effort and a lot more servers dedicated to recording those video calls. **What do you dislike about Vonage Communications APIs?** One of the things I dislike about OpenTok is that the Node.js SDK doesn't use promises and instead still uses callbacks in its methods. That is a slight inconvenience for sure. It also seems like the Node.js SDK doesn't have methods for all of the OpenTok's web API. So sometimes you might find you have to write a function to call the OpenTok Web API because there isn't a method in the Node.js SDK. Oh the other thing I don't like is that you can't pause a recording. So you can start and stop a recording which will create a video file and then you can start and stop the recording later but that would then create a second video file. It would be nice if there was a feature to pause the recording so that it can be resumed later and in the end would only produce one video file. **What problems is Vonage Communications APIs solving and how is that benefiting you?** With OpenTok we are able to use video calls to connect people together. And we are able to do it without having to worry about differences that can be introduced by different browsers or devices because OpenTok abstracts those worries away. We also have the need to record the video calls that occur sometimes and so OpenTok solves that problem for us. ### 26. No 24/7 Support, bill for SMS that fail to send **Rating:** 0.0/5.0 stars **Reviewed by:** Glen P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** Entire process was easy to setup, API is well-written. Documentation is well done, it was easy to implement their API into our existing software. **What do you dislike about Vonage Communications APIs?** No 24/7 support, if you submit a request on Friday, you MIGHT get a reply by Tuesday morning. Our account went 6 weeks thinking we were sending SMS, when we were just getting changed for nothing. Took weeks to get the issue resolved, ported out to fix the problem. When porting out, our request was denied as we did not supply a PIN. Had to contact support, wait days, just to get told there is no PIN. So we had to re-submit the request, with no pin, to get the number ported away. It took several days longer than it should have to get away. **Recommendations to others considering Vonage Communications APIs:** Use a different service. Service is great, once it breaks though...it takes days to get a reply, weeks to fix a problem. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Direct customer contact and emergency information distribution. We were able to get information to our customers easily and quickly regarding events they were planning on attending. It was great to be able to change dates due to rain and update most of the people attending with just one SMS. ### 27. Easy to integrate and send SMS from our application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** The dashboard makes it easy to provision and keep current with our SMS numbers. The API is URL based so it's easy to make calls to it. **What do you dislike about Vonage Communications APIs?** They didn't have a reporting API initially, but they have since added it. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Our point-of-sale applications need to send SMS messages and Nexmo lets us deliver that feature to our customers for a reasonable price. ### 28. Reliable communication solutions, outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Vonage Communications APIs?** We use and like the SMS API, which could be implemented very easily. **What do you dislike about Vonage Communications APIs?** It took us quite a long time to get rid of the account limitations, we had to wait 'till they've been removed completely. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are delivering news and important informations to our organization members via SMS. Short messages are opened at a higher rate than newsletters or e-mails. ### 29. The smartest and the easiest option for VoIP and SMS APIs **Rating:** 4.5/5.0 stars **Reviewed by:** Shako S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Vonage Communications APIs?** The documentation contains all the necessary information, support is also very helpful and in case you are a developer, working with product will be easy and clear **What do you dislike about Vonage Communications APIs?** The prices provided on different services are a bit expensive **Recommendations to others considering Vonage Communications APIs:** Documentation is always helpful and easy-understandable **What problems is Vonage Communications APIs solving and how is that benefiting you?** With Vonage APIs now we are able to make automatic voice calls and send text messages ### 30. We don't support 3rd party applications **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2020 **What do you like best about Vonage Communications APIs?** I don't like that it doesn't work. I cannot say I like something when it did not work?? **What do you dislike about Vonage Communications APIs?** It did not work on my New York ServiceNow instance. This is a 3rd party application sold on our company store and I reached out to the support team because their documentation is incorrect and the reply was we don't support 3rd party applications. **Recommendations to others considering Vonage Communications APIs:** No I most certainly would not recommend Nexmo because of the poor support or attempt at support. A blanket we don't support 3rd party applications when it is sold on our company website and I am trying to demo it to sell your features is not the way to support your reseller...... **What problems is Vonage Communications APIs solving and how is that benefiting you?** None because it doesn't work ### 31. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Vonage Communications APIs?** Excellent SMS API service, with vast opportunities! **What do you dislike about Vonage Communications APIs?** Like the service, only pros, without any cons **What problems is Vonage Communications APIs solving and how is that benefiting you?** Using Vonage SMS API services for clients verification, very stable work! ### 32. Overall Good, but buggy. **Rating:** 2.5/5.0 stars **Reviewed by:** Chris W. | Client Support Tier 3, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** I do like the ability to bridge the conference line and VOIP communication. The video quality even set to a lower level is also good for the needs of most users. **What do you dislike about Vonage Communications APIs?** The conference bridge that once worked so well has been buggy for months with no acknowledgement by the TokBox team. It would also be nice to be able to export graphs/charts in the inspector tool so i can provide that data to our client attempting to configure their network **Recommendations to others considering Vonage Communications APIs:** Please allow me to export data from the inspector tool. It would also be nice to have moderator features within the room as our team often moderates these meetings. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Our organization uses Nexemo/Tokbox to hold digital video/voice interviews. These interviews save organizations time and money and provide a great return. ### 33. Nexmo - Best app to connect your app with carrier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2020 **What do you like best about Vonage Communications APIs?** Nexmo has a really to use API's which helps you to connect you app with carrier , its switch also nexmo has a really friendly interface , where you can see all the information you need, for example : Where was the SMS sent , how much was the expenditure and etc **What do you dislike about Vonage Communications APIs?** Can't say anything bad about the nexmo, It's really great **What problems is Vonage Communications APIs solving and how is that benefiting you?** We have a lot of customers that we're trying to reach out , with our Promos , we use Nexmo to send all this infromation and get closer with our customer base ### 34. Solid messaging API **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime B. | Owner, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Vonage Communications APIs?** I've been using Nexmo for years for SMS sending from my apps, and its been rock solid, with very fast response times throughout all the period. I also like their website is clear and concise , and its very easy to find relevant information. Last but not least, their pricing is quite competitive for years already. The few support cases I opened throughout the years were always taken care of in a matter of hours. **What do you dislike about Vonage Communications APIs?** There is very little to dislike in Nexmo. My only request could be to add more options/formats to the analytics reports, but that's far from a dislike **Recommendations to others considering Vonage Communications APIs:** Easy implementation, good price, easy to find yourself in website **What problems is Vonage Communications APIs solving and how is that benefiting you?** I use Nexmo to send SMS from my html5 apps. The implementation took me a few minutes, and I like the fact it's been so responsive and fast for years it feels its a API you can trust. ### 35. We are very satisfied with the service- IvyNet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Vonage Communications APIs?** From Nexmo API, mostly we use SMS for OTP. **What do you dislike about Vonage Communications APIs?** There is nothing in particular that I dislike. **Recommendations to others considering Vonage Communications APIs:** Fast, seamless, reliable and very efficient customer support. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Our customers can receive their one-time password in few seconds. ### 36. Tokbox is easier than straight webRTC but still needs sr engineers to setup and maintain **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Vonage Communications APIs?** webRTC is in a phase of rapid development and for those not able / interested to have to chase the latest greatest development, Tokbox can do that for you for a price. **What do you dislike about Vonage Communications APIs?** Tokbox still very much requires senior engineers to build out and maintain a video conferencing solution. The documentation might lead you to think any JS engineer could do this project and it's true that a it's not hard to get to a working prototype, however there is still plenty of nuance that people with webRTC as a skill are able to get through that a regular JS engineer cannot. **Recommendations to others considering Vonage Communications APIs:** Solve the problem of users not being able to connect. The network test is a diagnostic only; not a solution for the user to fix their bandwidth, webcam, mic, or speakers. This article is https://tokbox.com/blog/do-12-of-webrtc-calls-really-fail/ is playing with numbers; eg. it's BS. We have everyone of our users complete a network test, and the rate of 1st time success is 88%. We've poured money into tech, different toxbox-partner engineering teams, and customer support in an effort to get closer 100%. We're at 94%. This is why people think video tech sucks, except for zoom (which took on the users problem). **What problems is Vonage Communications APIs solving and how is that benefiting you?** The main benefit is that Tokbox keeps up with webRTC development so you don't have to. Just keep your Tokbox implementation fresh. ### 37. Its ok, handles large volumes nicely **Rating:** 3.0/5.0 stars **Reviewed by:** Nigel H. | Technical Architect/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** Very fast and has lots of features to select from SMS/Voice messages. Lots of lines to buy for this. Easy interface **What do you dislike about Vonage Communications APIs?** Nexmo does no work nicely with Canadian carriers, meaning they do not know if a line is a Cell/Landline or even who is the carrier of the destination line. Now your thinking why do I care about this??? because in Canada there is a carrier Freedom who will not accept Toll free SMS messages but when we send the SMS we get a success and no failure because Freedom does not respond. But Nexmo returns that the carrier was Telus/Bell/Rogers etc when it really was Freedom. So if we knew it Freedom we could send out on a normal line and get a success but we dont know this. Also Nexmo does not know if its a landline or cell line in Canada so we get a success but really the carrier noticed that it was a landline and threw away the SMS and did not respond with a failure message. If Nexmo knew then we could inform our client and the phone number can change. Right now we just fail repeatedly sending to this number with no help from Nexmo or Carriers. Now you think this is just 2 issues so how much could this impact us, well we send out 80,000 SMS a day and we get floods of support calls about how the SMS never made it to the destination and we don't know why and Nexmo support takes about 3-4 business days to respond with an answer because they dont even know if its a Freedom or landline and have to ask the carrier. So we are not happy **Recommendations to others considering Vonage Communications APIs:** Canadian SMS support is limited. Short lines are way too expensive. Carrier/Network code returned during sending is not accurate. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Its fast and quick SMS responses ### 38. Great product, nice integrations and good documentation. **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny H. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** You have a great product,I like the nice integration that it has with Laravel. I've used other solutions like Plivo but this, in my opinion, has a far better quality product. Also, the documentation is very good and very easy to use. Another thing that I like is the size of the community around your product. If you need help there are a ton of resources to look up with, and if not, you could always post a question in StackOverflow and get a proper response from developers already familiar with the service. This is really great. A great product needs to have a great community. **What do you dislike about Vonage Communications APIs?** You offer greate services, but there are only avaliable in some countries. If I need to make an advise, I'd say provide more API coverage for foreign countries like Peru. Also, we'd like to have a better pricing and a low entry barrier for stutends to start playing with the products to ease the transition to your platform. **Recommendations to others considering Vonage Communications APIs:** Review the nice documentation that Nexmo offer in order to integrate the service in no time. **What problems is Vonage Communications APIs solving and how is that benefiting you?** At the moment you solve or most importante needs (related to your offered services) that is User notifications. We also want to implement the Voice API soon in order to improve our application. ### 39. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Toan T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Vonage Communications APIs?** The administrative interface is the best. I also use nexvortex and infobip. You guys did a great job with the interface. It is intuitive and the icons are cute. It looks good and functioning at the same time. **What do you dislike about Vonage Communications APIs?** There are a few things: 1) It is very difficult to search for phone number to buy. If users want to browse available phone numbers, they have to go 1 page at a time. When there is 800 pages, it takes a long time to browse. Give us a way to jump to page number. 2) I wish you guys have phone number I can purchase in Colombia, Bolivia and many other South America countries. I like you guys so much that I wish you are available in other countries. I open an account with infobip because you are not in that space. 3) I wish you can give me a way to send you two difference audio and you can splice them together before streaming it to the end user. **Recommendations to others considering Vonage Communications APIs:** USE IT! It is easy to setup and the price is reasonable for the call quality and network uptime. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Interactive Voice Responses (IVR) and SMS. I am doing surveys through phone and text messaging. I also do education over the phone since there are people that don't have smart phone and internet. Those are the one we want to understand. Our surveys for our studies are health and behavioral education. I have been using IVR and SMS for a long time. ### 40. NEXMO FOR SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy L. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Vonage Communications APIs?** Our residents have SMS texts sent to alert them that visitors have checked in. Nexmo makes it easy and affordable. We started with another company but found Nexmo to be more competitive for our needs and costs. We have recommended it to others that are also satisfied. Want to look into whether or not we can schedule blast texting within your online portal. If we can, we will be able to reach so many more people than we have ever before. **What do you dislike about Vonage Communications APIs?** Wish we could buy in bulk to avoid the more frequent billings. There is a small Foreign Transaction fee but that is something we can change by using a different credit card to pay the services. Perhaps a bulk purchase with a company check could help us even more. **Recommendations to others considering Vonage Communications APIs:** This is an easy to implement and the website interface is easy touse. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Gate access, Great communication with residents. Easy easy easy. We now want to implement a community wide SMS messaging system to announce events, happenings and important reminders. We are actually considering this as opposed to an onsite message board to post meetings and events inside of the community. With the low cost to SMS and the ability to reach residents right at home, and all members of the household and not just the primary, it may be the best way to go for all. ### 41. Nexmo needs to improve their support **Rating:** 3.0/5.0 stars **Reviewed by:** Antti M. | manager of digital services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2019 **What do you like best about Vonage Communications APIs?** The basic features of their services do work - users are able to create their own apps and use Nexmo's services rather easily. **What do you dislike about Vonage Communications APIs?** Nexmo's so called 24/7 support is really bad. If you end up in a tight spot and need support during the weekends, you are really between a rock and a hard place. Our campaign halted for 3 hours during the most important day because Nexmo had put some restrictions to our account. Nexmo is also becoming quite expensive to use. During our use of Nexmo the costs for making calls doubled. Also, Nexmo has promised to get for example a quick and easy way to make our own "voice mail recordings" but at least in Finland you still have to use a TTS-announcement - which btw is not too good in Finnish. We also did not get a mobile number (we had to stick with a landline number) so we were not able to register that number and people we were calling were not able see who is trying to call them. **Recommendations to others considering Vonage Communications APIs:** Make sure you get to know the restrictions that Nexmo applies to all accounts! In our case we were not able to spend enough money during a 24h hour period. This might sound quite funny that you cant control how much you are willing to spend during a day. Nexmo claims that this is to prevent frauds - and yes I kind of get it but at least users should be let know that their accounts have limitations! **What problems is Vonage Communications APIs solving and how is that benefiting you?** We used Nexmo's voice call services via our app in a campaign that was mostly ran by volunteers. ### 42. Simple and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Alex L. | Platform Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2018 **What do you like best about Vonage Communications APIs?** The SMS service is by far the easiest to use, simple API tools available, and priced very reasonably. Documentation is complete, and they provide (nearly) everything you need to be fully self-managed. **What do you dislike about Vonage Communications APIs?** Recently, they've announced they will be charging to receive messages, not just renting virtual phone numbers and sending messages. To me that seems like double-dipping. The built in dashboard doesn't expose all the features the API allows, so you have to write your own for full access. **Recommendations to others considering Vonage Communications APIs:** If you need a simple SMS service, this should be your only choice. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Sending SMS alerts used to be handled in house by connected devices which were unreliable and expensive to replace. Nexmo has taken a big headache away from the operations team, so much so that we hardly even think about the impact of sending thousands of SMS messages. ### 43. Nexmo for SMS communication with parents **Rating:** 5.0/5.0 stars **Reviewed by:** C A V. | TECHNICAL CONSULTANT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Vonage Communications APIs?** Easier to use APIs with Shortnames. Transaction logs to track the success rate and failure rates. Data export available for all the delivered messages and transaction logs. Intuitive interface and comprehensive documentation in multiple languages. Comprehensive code samples are available in multiple languages. **What do you dislike about Vonage Communications APIs?** Some dashboards and reports could be improved. Additional dashboards should be included for additional information like distribution of message by telco vendors, invalid numbers, etc. **Recommendations to others considering Vonage Communications APIs:** Take a look for technical demo and testing. You should be able to get it up and test it within a couple of hours. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It has made the work of implementing SMS notifications within our applications easier. Also, the trial of new ways of communication with customers is possible within a very low cost of implementation. ### 44. Tokbox for OpenTok **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | CSR2, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Vonage Communications APIs?** I love the sleek, easy toned theme of the software, along with the simplistic home screen and displayed metrics that appears upon login. The landing page is not overly clustered, which is one pet peeve of mine when it comes to displaying navigation bars and customizable metrics. **What do you dislike about Vonage Communications APIs?** As far as I have seen, I have no dislikes to the software as of yet. **Recommendations to others considering Vonage Communications APIs:** A wonderful tool that allows for maximum exposure to Video and Voice logs. Easy to navigate and manipulate to view the data you are looking for. **What problems is Vonage Communications APIs solving and how is that benefiting you?** In my line of work, we primarily use open tok for its inspector tool (Session Diagnostic Tool). This allows us to inspect full video and audio logs of our clients who utilized our online video software. When troubleshooting reported issues with live video, it is essential to know first hand what kind of browsers were utilized by each user, as well as the OS running, wish also allows us to generally identify device types (Mac PC, Mobile etc.). Alongside this, we also gain the knowledge of the area that the device was connecting from, as well as full views of Bitrate, Packet Loss and Latency data for each user's connection. Should you need a full run-through of the session, you can also see a play by play of the video and audio publishing and connection by expanding the Event logs or get right to the errors and users who experienced the errors, using the error log drop down. Additionally, you are also provided with the option to filter out text from the logs, which allow you to view only entries that correspond to your keyphrase, saving time and a headache. This tool makes troubleshooting live video sessions a much easier and streamlined process. ### 45. NEXMO Review **Rating:** 4.0/5.0 stars **Reviewed by:** Abraham (Brahim) D. | NOC Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Vonage Communications APIs?** We enjoy the APIs for sending SMS, tracking messages status and managing our numbers. **What do you dislike about Vonage Communications APIs?** Since we have to order in bulk and Nexmo needs to perform the order for us,I dislike that the numbers cannot be pre-configured with features such as callback type / number and webhook address. Additionally Nexmo support is often slow to respond to issues and questions. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Enabled us to create an SMS channel that sends and tracks messages and responses. ### 46. Nexmo has proven to be very reliable for SMS-based two-factor authentication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Vonage Communications APIs?** It just works. Implementation was relatively easy. **What do you dislike about Vonage Communications APIs?** Definitely billing & payments. We can only pay 100 euros at a time, which in some short periods of the year is very low compared to our consumption, leading to multiple automatic reloads per day. This leads to dozens of 100-euro invoices, which only become available after quite some time, and which you cannot download, they can only be e-mailed to you. Impossible to know which ones you already have or not. Extremely unpractical for us. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We have a client that requires SMS-based two-factor authentication for every single user login, and the Nexmo Verify API is perfectly suited for that. ### 47. Easy to use but support needs help **Rating:** 3.0/5.0 stars **Reviewed by:** David F. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Vonage Communications APIs?** Nexmo has a great SDK that is easy to add to any project. If you need to quickly add SMS messaging to any site then nexmo is the ticket. I really like the price. For SMS messages they really do have the best deal out there. I liked how easy it was to get the first virtual number and then add more as we need them It's a super simple service. **What do you dislike about Vonage Communications APIs?** BIG DISLIKE, they only have email support. If you have a problem or something that is mission-critical then you will be stuck waiting for emails. I would like to see phone support or at the very least chat support. Also, they are great until you have a problem. They do have enterprise support and maybe then you would get phone support. I would say support is not very startup or indie developer friendly. In the last few days, I have been working on a new project. I paid money for the nexmo service and they suspended my account I am working with them to get it restored. They said if might be a bug in their system. **Recommendations to others considering Vonage Communications APIs:** I can only talk about the SMS side of things. Read the docs they have great examples and tutorials to you up and running so you don't lose any time. As we all know time is money. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Right now we are using nexmo to send out SMS messages to franchise leads with a link to survey. We are also using it to verify forgotten passwords. It the future we will be using nexmo to allow us to have sms communication with customers. We have seen our customers respond better to SMS messages and we can quickly solve problems. We will be integrating this into our custom franchise management system. ### 48. Great way to send text messages via your app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Vonage Communications APIs?** It's APIs are easy to use and set up. Low fees. Your own texting phone number for a low monthly fee. Logs for troubleshooting. Nexmo also offers voice messaging and other services. We only use the texting / SMS feature. **What do you dislike about Vonage Communications APIs?** This is an issue not about Nexmo itself but rather the mobile companies: There is a daily limit on how many messages you can send out per phone number. If you exceed this limit, then phone companies could block your number and you wouldn't be able to send out any messages! The limit seems to be 100 text messages per day, with some people suggesting it is less. This means you need to track how many messages you are sending out, and if it is more, you need to add new phone numbers and rotate the sending. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are using the service with .NET cloud applications and also with desktop database applications. ### 49. Nice product **Rating:** 4.5/5.0 stars **Reviewed by:** Tommaso R. | Principal and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2019 **What do you like best about Vonage Communications APIs?** I use Nexmo to send sms for notifications of a site we are very satisfied! Through Api it is very easy to use the SMS service completely customizable via the dashboard. Fast and functional it does its job well. Intuitive control panel. All the macro categories are well organized. Work in this way is facilitated. The documentation is well written. Customer service responds quickly. I have yet to try the voice service, but I'm sure it will be as good as the SMS service. There is email notification when I am reaching the spending threshold. The Profile section is also well organized. The invoices can be downloaded after you make the recharge with paypal. I can add other users to my profile. There is also the possibility of using coupons to get discounts. In short, a complete service available to us. Nexmo works really well ! ! ! **What do you dislike about Vonage Communications APIs?** Nothing to say because I find a great product nexmo. Maybe I would raise the money loading fee for the account. **Recommendations to others considering Vonage Communications APIs:** Use nexmo is a great product **What problems is Vonage Communications APIs solving and how is that benefiting you?** Speed in communication between studio and customers. Our customers receive our communications via SMS in real time. They can be connected to the reserved area to check all the documents loaded from the central study. We are therefore able to have a better relationship with our customers. It was our goal to find a way to communicate instantly with customers. ### 50. Cost-effective service for non business-critical applications **Rating:** 1.5/5.0 stars **Reviewed by:** Maurizio P. | Ing., Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Vonage Communications APIs?** Nexmo presents an easy and ready-to-use interface to quiklyset-up SMS exchange from internal platforms,without requiring lotof changes, even in legacy application.It has a clear and controllable pricing and fee policy that allows to easily and effectively control SMS management costs. **What do you dislike about Vonage Communications APIs?** Usage of SMS outbound messaging during non working-hour (that is the case for business-critical application) is not properly handled, because delivery receipt does not means SMS received in the destination device, but only that SMS has beenaccepted by the last station to be delivered to the device and, outside extended working hours (from 9:00pm till 8:00am net morning, always during festivity), actually less than 5% of messages lands on destinatary device, despite 95%success decleard by reports. **Recommendations to others considering Vonage Communications APIs:** Test the service level choosenwith respect needs verifying ervice quality aginst service requirements. **What problems is Vonage Communications APIs solving and how is that benefiting you?** for non business-critical application Nexmo solution is a "cheaper-enough" solution to quikly set-up a business; for business-critical needs actual advantages should still be addressed. ## Vonage Communications APIs Discussions - [How are your deliverability and latency?](https://www.g2.com/discussions/nexmo-service-quality) - 1 comment, 1 upvote - [How do I set up a Nexmo account?](https://www.g2.com/discussions/creating-nexmo-account) - 1 comment, 1 upvote - [Which countries does Nexmo have numbers in?](https://www.g2.com/discussions/which-countries-does-nexmo-have-numbers-in) - 1 comment, 1 upvote - [How much does it cost for Nexmo's services?](https://www.g2.com/discussions/pricing-75ee20b1-8a35-4184-b633-31213e99f38c) - 1 comment, 1 upvote - [Can I sign up for Nexmo from any country?](https://www.g2.com/discussions/can-i-sign-up-for-nexmo-from-any-country) - 1 comment, 1 upvote - [View Vonage Communications APIs pricing details and edition comparison](https://www.g2.com/products/vonage-communications-apis/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+17%3A21%3A47+-0500&secure%5Bsession_id%5D=7d3edc5a-42cb-476c-b26d-3937fd3ecc05&secure%5Btoken%5D=00bdc677bcce98423d3621f335cdb8b733632ca2b376e1797a3925ef033ca7a7&format=llm_user) ## Vonage Communications APIs Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties - Alerts/Notifications - Computer Telephony Integration **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Vonage Communications APIs Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - 3.8/5.0 (33 reviews)