--- title: Volunteer Impact by Better Impact Reviews meta\_title: 'Volunteer Impact by Better Impact Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 141 reviews by the users' company size, role or industry to find out how Volunteer Impact by Better Impact works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 141 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Volunteer Impact by Better Impact Reviews & Product Details Visit Website Volunteer Impact: Volunteer Management Software for Nonprofits & Organizations Better Impact provides cloud-based volunteer management software trusted by thousands of nonprofits, hospitals, schools, and government agencies across North America, Europe, Australia, and New Zealand since 2000. What is Volunteer Impact? Volunteer Impact is an all-in-one volunteer management platform that helps organizations recruit, schedule, track, and engage volunteers while streamlining program administration and reporting. Purpose-built for volunteer coordinators and volunteer services teams, our software replaces spreadsheets and disconnected systems with a centralized solution for volunteer program management. Core Capabilities Volunteer Recruitment & Onboarding: Customizable online applications, automated screening workflows, digital waiver management, and background check integration Scheduling & Coordination: Self-service volunteer scheduling, shift management, automated reminders via email and text Volunteer Training: Built-in eLearning modules, training tracking, certification management Communication Tools: Mass email and SMS messaging, volunteer portal and mobile app Reporting & Analytics: Hours tracking, impact reporting, outcome measurement, exportable data for grants and compliance Volunteer Engagement: Self-service portal, mobile app, personalized volunteer profiles Why Organizations Choose Volunteer Impact ✓ Nonprofit-Focused Pricing: Affordable plans designed for nonprofit budgets ✓ ISO 27001 Certified: Enterprise-grade data security and confidentiality ✓ Free Unlimited Support: Live chat, phone, and email support included; 24/7 access to training videos and help articles ✓ Quick Implementation: 30-day free trial with setup assistance; most organizations launch within weeks ✓ Regular Updates: Continuous improvements based on sector feedback and evolving needs ✓ Proven Track Record: 24+ years serving volunteer programs of all sizes Ideal For: Nonprofits, hospitals, hospices, museums, faith-based organizations, schools, municipalities, corporate volunteer programs, and any organization managing volunteers. * * * Product Website Volunteer Impact by Better Impact Seller [Better Impact](https://www.g2.com/sellers/better-impact) Discussions [Volunteer Impact by Better Impact Community](https://www.g2.com/products/volunteer-impact-by-better-impact/discuss) Languages Supported English, French, Portuguese, Spanish Solution Type Best-of-Breed Overview by Tony Goodrow (Provider of Volunteer Management and Donor Software) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/volunteer-impact-by-better-impact/pricing) ## Volunteer Impact by Better Impact Integrations (1) What do users say about integrations? Verified by Volunteer Impact by Better Impact [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews) Show More ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 6/23/2025 "Better Impact transformed the way I manage volunteers." 5/5 What do you like best about Volunteer Impact by Better Impact? started using Better Impact 11 years ago as a volunteer coordinator for a nonprofit, and I loved it from day one. It made my job so much easier—no more messy Excel sheets or unreliable reports. The software is intuitive, easy to learn, and incredibly reliable. Whenever I’ve needed help, the support team has been quick to respond. I especially want to thank Livia for her kindness, patience, and deep knowledge of the system. A year ago, I moved to another nonprofit, and the first thing I did was request Better Impact. I couldn’t imagine managing volunteers without it. With BI, I’m always in control of our volunteer data—anytime, anywhere. I highly recommend it to any organization that wants to manage their volunteers more efficiently and effectively. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? Like anything new, the implementation process can feel a little confusing at first. But with the help of the tutorials and the excellent customer service team, it’s easy to learn and get comfortable with the system. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? Data management and reports Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11322326/official_response/edit) We're thrilled to hear that Volunteer Impact has had such a positive impact on your volunteer management experience! We're glad to hear that our software has made your job easier and that our support team, especially Livia, has been helpful. Thank you so much for taking us with you as you moved to a new organization! Current UserValidated ReviewerSource: Organic ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") AB Verified User in Broadcast Media Mid-Market (51-1000 emp.) 6/23/2025 "Works well, but could use a bit of a redesign and more communications" 4/5 What do you like best about Volunteer Impact by Better Impact? Their chat feature is pretty easy to use and, typically, someone gets back to you very quickly. I appreciate that we can create two "different" platforms for different parts of our company. You can also include required questions on an application and then make opportunities open just for the people who answered those questions a certain way. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? Better Impact can be hard to navigate. It can take a long time to figure out which tab to select to get to where you want. It also uses non-specific names, like "application 1" and you can't change these. They offer a library of videos and documents on how to do things, but sometimes it's on an older version of the software, and sometimes it doesn't answer what you're looking for. You also don't get an email when people sign up and volunteers don't get an automatic email once they've been accepted. Both of those would be a great improvement. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? We cover the entire state, which is rural, and large. Better Impact is helping us reach beyond our town to those throughout the state who would like to interact with us more. It gives us a new way to connect with the state. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321964/official_response/edit) We're glad to hear that Volunteer Impact has helped you expand your reach across the state. When you have a minute, please reach out to our Member Success Team through the chat to learn how you can automatically receive an email when a volunteer applies. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 6/23/2025 "Excellent Platform for Volunteer Scheduling & Management" 4/5 What do you like best about Volunteer Impact by Better Impact? A user-friendly cloud-based platform that makes complexing scheduling of volunteers clean, strategic and trackable. Whether scheduling is volunteer driven or assigned by the organization, Better Impact allows for a one-shot overview of needs, resources and gaps. It has made communication more efficient and has plenty of band-width in terms of functionality to expand as needed. The dashboard is a great feature and provide useful and compelling analytics of your volunteer engagement and commitment overall. With a program operating non-stop and driven by volunteer resources, Better Impact is used on a daily basis. Implementation was straightforward and the onboarding support of the Better Impact team in terms of training on each module was excellent. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? When utilizing the system, pay attention to inactive versus archived volunteers. You will be billed for inactive volunteers so it is best to have a process to assess and archive those individuals as appropriate. This also helps focus the data providing more accurate analytics. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? Resourcing out non-profit meal service is critical to having enough hands on deck 4-days per week. When properly configured to activities and tasks, it make identifying resource gaps quick and clear allowing for proactive steps versus scrambling to fill a gap. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321844/official_response/edit) Thank you for sharing your positive experience with Volunteer Impact by Better Impact. We're glad to hear that the platform has streamlined your volunteer scheduling and made communication more efficient. We appreciate your feedback and are committed to providing excellent support and functionality for your volunteer management needs. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Enterprise (\> 1000 emp.) 6/23/2025 "Excellent Customer Service and Excellent Product" 5/5 What do you like best about Volunteer Impact by Better Impact? It has streamlined many of our processes. We went from having 10+ spreadsheets tracking different data and now we have it all in one place. It is amazing and has saved staff so much time. Learning the program was easy, and training volunteers on the use of the program was also easy. Customer support is excellent and always quick to assist. Use the program daily for volunteer tracking, reports, etc. Easy to implement and integrate and make it work for our program. I love the ability to change fields to collect only what we need and we can update it as necessary. Highly recommend. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? The only thing I wish was more improved is the online training platform. I would love to use that to move all of our trainings online and have everything in one place, VolunteerImpact, but otherwise, it is great. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? We took 10+ spreadsheets and moved everything into Volunteer Impact. Saving staff time and missing data. Our reports are much easier and volunteer communication has improved greatly. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321807/official_response/edit) Thank you for sharing your positive experience with Volunteer Impact. We're glad to hear that the program has made volunteer tracking and reporting easier for you. We understand your feedback about the online training platform and will take it into consideration for future improvements. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dawn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn G.") DG Dawn G. Community Relations Coordinator Small-Business (50 or fewer emp.) 6/23/2025 "Going from managing hundreds of volunteers, schedules and hours on paper to this software - amazing!" 5/5 What do you like best about Volunteer Impact by Better Impact? Allows to efficiently keep track of all volunteers, the progrms they serve, their schedules and hours. Previously this was manually done on paper, so this software has made our life so much better. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? The biggest downside we challenge is getting all volunteers engaged in using it. Many of our volunteers are seniors themselves and don't do computers or phone apps. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? Having the various reporting options is great - allows us to create what we need with results in minutes. This is a costs savings. Also, the ability to communicate to our volunteers for various things - it's quick and easy and captured in the history files for future reference. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321842/official_response/edit) Thank you for your comments Dawn! We're thrilled to hear that Volunteer Impact has made such a positive impact on your volunteer management process! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vicki T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicki T.") VT Vicki T. Manager of Volunteer & Community Engagement Small-Business (50 or fewer emp.) 6/24/2025 "A Weight Off My Shoulders" 4.5/5 What do you like best about Volunteer Impact by Better Impact? I'm still discovering all the things this system can do. The transfer of data from our old system was seamless and my contact was so helpful in answering our questions. I also like the autonomy it grants our volunteers which takes some of the daily burden off of us but allows us to monitor what's going on. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? Because we have admin access, I've found it difficult to guide new users - aka see what they see and walk them through it. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? Scheduling hundreds of volunteers for a single event - we used to do that by hand and now I can sleep! Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11325951/official_response/edit) We're delighted to hear that Volunteer Impact has made scheduling volunteers for events much more efficient for you. We appreciate your feedback about the autonomy it provides to volunteers and the support it offers your team. We understand that guiding new users in any new system can be a challenge and are always looking for ways to improve the onboarding process for administrators. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JM Jessica M. Operations Manager Small-Business (50 or fewer emp.) 6/23/2025 "Easy to use!" 5/5 What do you like best about Volunteer Impact by Better Impact? I love the fact we were able to build a volunteer application within the database. The volunteers get a automatic email after filling out the application and they are able upload their resumes and certifications within the application. This has cut down the onboarding time significantly. The ease of integration and implementation is great. Also, the customer services is great. They respond quickly to any question I have. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? It would be nice to view the schedule in a customizable calendar format that I can print. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? It is solving the onboarding time and we are able to process applications faster. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321741/official_response/edit) Thank you for the feedback Jessica. We're glad to hear that you find Volunteer Impact easy to use and that it has helped cut down onboarding time significantly. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PJ paul@komcpc.com J. Executive Director Public Safety Small-Business (50 or fewer emp.) 6/23/2025 "Great Volunteer Tracker/Manager" 4.5/5 What do you like best about Volunteer Impact by Better Impact? I love how much you can do with the Better Impact. From tracking hours to creating events for both the public and volunteers, BI has what we need to make the volunteering experience more enjoyable and easier for them to be engaged. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? Having such a robust offering to the end user requires a bit of time to learn to navigate. I still haven't tapped in to the full potential of BI, but I am well-versed with the areas of the program that we use often. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? The main reason why we continue to use BI vs. other volunteer management programs is because of all the features it offers. It makes signing up for the volunteer events easy for them and tracking the hours how we need to for our year end report is easy. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321809/official_response/edit) Thank you for your review Paul. We're glad to hear that you're finding Volunteer Impact so useful for tracking hours and creating events. We understand that learning to navigate all the features can take time, but we're here to support you every step of the way. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kasey R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kasey R.") KR Kasey R. Director of Education and Volunteer Coordinator Small-Business (50 or fewer emp.) 6/30/2025 "Extremely useful" 4.5/5 What do you like best about Volunteer Impact by Better Impact? I like that I can run reports as a volunteer and see how many hours are contributed to which activity. It's also easy to navigate and find opportunities that I am interested in. From the admin side, I like that I can run a lot of different reports and print off calendars for other staff members. It also lets me see who is contributing what hours and where. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? That I can't always see who else is signed up in volunteer mode. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? I no longer have to track hours manually Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11346963/official_response/edit) Thank you for sharing what you like about Volunteer Impact by Better Impact Kasey! We're happy to hear that you find the reporting features helpful for both volunteers and admin staff. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joshua J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua J.") JJ Joshua J. Deputy Chief Small-Business (50 or fewer emp.) 6/24/2025 "The program is a game changer" 5/5 What do you like best about Volunteer Impact by Better Impact? The program is amazing! The online training modules are very user-friendly, and the reporting features provide clear, detailed information that’s easy to access. The time tracking system is excellent — we especially love the QR code clock-in and out feature, which makes managing time entries simple and efficient. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? We have not really found anything wrong with the program Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? We have only had some issues with embedding videos to the online training but was resolved after check in with staff and they helped us walk through the issue. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11328112/official_response/edit) Thank you for your positive feedback Joshua! We're glad to hear that the time tracking system is making time management easier for you. We appreciate your recommendation and look forward to continuing to support your organization. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 8 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/volunteer-impact-by-better-impact/pricing) Volunteer Impact by Better Impact Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_525b7420ba2c70aaa3bc8f54ccfba249/get-connected-by-galaxy-digital.png "Product Avatar Image") Get Connected by Galaxy... 4.4/5(161) [ Compare Now ](https://www.g2.com/compare/get-connected-by-galaxy-digital-vs-volunteer-impact-by-better-impact) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67da68c417860d6dca2fed0ab7ffa8ad/volgistics.png "Product Avatar Image") Volgistics 4.1/5(34) [ Compare Now ](https://www.g2.com/compare/volgistics-vs-volunteer-impact-by-better-impact) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_94ed5859089869675e84aa2d5bf49eae/signupgenius.jpg "Product Avatar Image") SignUpGenius 4.4/5(136) [ Compare Now ](https://www.g2.com/compare/signupgenius-vs-volunteer-impact-by-better-impact) ##### ##### Volunteer Impact by Better Impact Features Volunteer Management Opportunity Listings Volunteer Tracking Volunteer Scheduling Engagement & Communication Tools Gamification Mass Messaging Donation Pages Administration CRM Integration Dashboards & Analytics [ View More Features ](https://www.g2.com/products/volunteer-impact-by-better-impact/features) ## Top-Rated Alternatives [ ![Get Connected by Galaxy Digital](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Get Connected by Galaxy Digital") Get Connected by Galaxy Digital 4.4/5(161) ](https://www.g2.com/products/get-connected-by-galaxy-digital/reviews) [ ![SignUpGenius](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SignUpGenius") SignUpGenius 4.4/5(136) ](https://www.g2.com/products/signupgenius/reviews) [ ![SignUp.com](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SignUp.com") SignUp.com 4.7/5(46) ](https://www.g2.com/products/signup-com/reviews) [ View All Alternatives ](https://www.g2.com/products/volunteer-impact-by-better-impact/competitors/alternatives) ##### Categories on G2 [Volunteer Management](https://www.g2.com/categories/volunteer-management) ##### Explore More [Is Procore worth it for punch list management in construction?](https://www.g2.com/discussions/is-procore-worth-it-for-punch-list-management-in-construction)[Which pharmacy management systems are most reliable based on reviews from pharmacy directors at growing pharmacy companies?](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-reliable-based-on-reviews-from-pharmacy-directors-at-growing-pharmacy-companies)[What is the top-rated meeting room booking system for large enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-meeting-room-booking-system-for-large-enterprises) [Top platforms for real-time container issue detection](https://www.g2.com/discussions/top-platforms-for-real-time-container-issue-detection)[What are the most trusted home care agency management software providers by operations managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-home-care-agency-management-software-providers-by-operations-managers-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/volunteer-impact-by-better-impact/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)