--- title: Volunteer Impact by Better Impact Reviews meta\_title: 'Volunteer Impact by Better Impact Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 141 reviews by the users' company size, role or industry to find out how Volunteer Impact by Better Impact works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 141 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Volunteer Impact by Better Impact Reviews & Product Details Visit Website Volunteer Impact: Volunteer Management Software for Nonprofits & Organizations Better Impact provides cloud-based volunteer management software trusted by thousands of nonprofits, hospitals, schools, and government agencies across North America, Europe, Australia, and New Zealand since 2000. What is Volunteer Impact? Volunteer Impact is an all-in-one volunteer management platform that helps organizations recruit, schedule, track, and engage volunteers while streamlining program administration and reporting. Purpose-built for volunteer coordinators and volunteer services teams, our software replaces spreadsheets and disconnected systems with a centralized solution for volunteer program management. Core Capabilities Volunteer Recruitment & Onboarding: Customizable online applications, automated screening workflows, digital waiver management, and background check integration Scheduling & Coordination: Self-service volunteer scheduling, shift management, automated reminders via email and text Volunteer Training: Built-in eLearning modules, training tracking, certification management Communication Tools: Mass email and SMS messaging, volunteer portal and mobile app Reporting & Analytics: Hours tracking, impact reporting, outcome measurement, exportable data for grants and compliance Volunteer Engagement: Self-service portal, mobile app, personalized volunteer profiles Why Organizations Choose Volunteer Impact ✓ Nonprofit-Focused Pricing: Affordable plans designed for nonprofit budgets ✓ ISO 27001 Certified: Enterprise-grade data security and confidentiality ✓ Free Unlimited Support: Live chat, phone, and email support included; 24/7 access to training videos and help articles ✓ Quick Implementation: 30-day free trial with setup assistance; most organizations launch within weeks ✓ Regular Updates: Continuous improvements based on sector feedback and evolving needs ✓ Proven Track Record: 24+ years serving volunteer programs of all sizes Ideal For: Nonprofits, hospitals, hospices, museums, faith-based organizations, schools, municipalities, corporate volunteer programs, and any organization managing volunteers. * * * Product Website Volunteer Impact by Better Impact Seller [Better Impact](https://www.g2.com/sellers/better-impact) Discussions [Volunteer Impact by Better Impact Community](https://www.g2.com/products/volunteer-impact-by-better-impact/discuss) Languages Supported English, French, Portuguese, Spanish Solution Type Best-of-Breed Overview by Tony Goodrow (Provider of Volunteer Management and Donor Software) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/volunteer-impact-by-better-impact/pricing) ## Volunteer Impact by Better Impact Integrations (1) What do users say about integrations? Verified by Volunteer Impact by Better Impact [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews) Show More ![Verified User in Libraries](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Libraries") UL Verified User in Libraries Mid-Market (51-1000 emp.) 4/5/2026 "All Our Volunteer Data in One Place for Easier Recruitment" 4.5/5 What do you like best about Volunteer Impact by Better Impact? Having all of my volunteer data including contact information, skills information and other demographics has really been helpful when trying to recruit volunteers for various projects. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? What is least helpful is that some users have experienced difficulty in navigating the system. Maybe make the system more intuitive. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? It helps us to keep volunteers current on the types of opportunities that are available. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ashley J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley J.") AJ Ashley J. Volunteer Coordinator Small-Business (50 or fewer emp.) 6/23/2025 "Allows more time for the important things" 5/5 What do you like best about Volunteer Impact by Better Impact? I love the fact that Better Impact helps make our application and onboarding process much quicker. Instead of having everything printed and stuffed in binders, it's secured on the web server and easily accessible within minutes. I also love the fact that Better Impact helps keep historical logs of hours volunteered. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? I wish that Better Impact allowed you to add "Group Organizations" for volunteers - eg: a company whose individuals aren't necessarily logging individual hours, but for the company as a whole. I also wish we were able to alter the scheduling to NOT include Saturdays and Sundays. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? Better Impact is decreasing our onboarding time which allows me to sort through applicants and get them signed up, started and on the volunteer floor much quicker than before. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321700/official_response/edit) Thanks for the feedback Melanie. We're thrilled to hear that Volunteer Impact is helping to streamline your application and onboarding process, and most importantly, giving you time to spend on the more important things! If you don't want to log hours individually for members of a group, you could log the whole groups hours under the group leader. Please reach out to the Members Success Team through chat if you need any assistance with this. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kevin N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin N.") KN Kevin N. Manager Mid-Market (51-1000 emp.) 1/7/2026 "All-in-One Platform That Meets Every Need" 5/5 What do you like best about Volunteer Impact by Better Impact? Able to integrate all my needs in one platform. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? Nothing actually! Everything I need is in one spot. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? I am able to integrate all my volunteer orientation steps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Brittany .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany .") B Brittany . Volunteer Coordinator Small-Business (50 or fewer emp.) 6/23/2025 "Effective and Efficient!" 4.5/5 What do you like best about Volunteer Impact by Better Impact? I can tell that it has been improving over many many years through feedback from volunteer coordinators, because the features are exactly what I need! Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? I don't like that I can't set max # of volunteer spots (autolock) on activities where volunteers who are qualified can self-schedule. I don't understand why this isn't possible, and just allowing volunteers who are qualified to self schedule on a first come first serve basis until the max # of spots has been reached. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? data entry and having information stored in so many different places. It's making everything more centralized for us and allow our volunteers more opportunities to take initiative. It's helping us utilize volunteer's qualifications and interests and match them to positions so much better! Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11322993/official_response/edit) We're thrilled to hear that Volunteer Impact is helping to centralize your data and provide more opportunities for your volunteers. If I understand your concern about setting the maximum number of volunteer spots correctly, I believe that our software can actually accommodate your need. Someone on our Member Success Team will reach out to you about how this can be done. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Fiona C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fiona C.") FC Fiona C. Project and Volunteer Coordinator Small-Business (50 or fewer emp.) 6/23/2025 "Comprehensive Volunteer Management System" 4/5 What do you like best about Volunteer Impact by Better Impact? The ability to create a customised volunteer home page, positions descriptions and application form, to produce a streamlined application process. It was a really useful way to gain volunteer hours for our annual report. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? It may not be useful for our older age cohort of volunteers, who don't tend to utilise the system, or some of our volunteers who work on an ad-hoc basis. Hence, I found that I wasn't using it very frequently. It's quite complicated to set up at first, although I had a lot of support from the Better Impact team. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? How to get an accurate number of annual volunteer hours. A smooth online application process, particularly for event volunteer and younger volunteers who are familiar with VI. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321447/official_response/edit) Thank you for sharing your experience with Volunteer Impact Fiona. We're pleased to hear that it helped you gain volunteer hours for your annual report and provided a smooth online application process. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mike L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike L.") ML Mike L. Project Coordinator Small-Business (50 or fewer emp.) 6/27/2025 "Volunteering made simple" 4/5 What do you like best about Volunteer Impact by Better Impact? This makes the general volunteer onboarding process smooth and well-automated in a way that allows for less stress on administration within companies. They also have fantastic help guides for people who run into issues while using the software either as a volunteer or as an administrator. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? There is no option to save and return to eLearning trainings at a later point which makes the volunteer onboarding process much more tedious. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? The streamlining of email communication between administrators and volunteers has made my job of outreach much more easy. Instead of needing to send individual emails to the volunteers, I'm able to create templates that I can send to volunteers with the press of a button Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11339425/official_response/edit) Thanks for the review Mike! It's great to hear that our software has streamlined email communication for you, making outreach easier. We aim to simplify administrative tasks to allow you to focus on your volunteer engagement efforts. We appreciate your feedback about the eLearning trainings. We will definitely consider adding the option to save and return to trainings in the future to improve the volunteer onboarding process. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Program Manager Small-Business (50 or fewer emp.) 6/23/2025 "Excellent platform for scheduling volunteers and tracking hours." 5/5 What do you like best about Volunteer Impact by Better Impact? I enjoy the scheduling feature the most. I like all of the customizations on the Admin side and how easy it is to use on the volunteer side. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? As a newer volunteer administrator, I would like more support for my volunteer program as a whole. The badges are fairly limited especially since there is not a public-facing aspect to volunteer profiles. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? It definitely solved my scheduling issue. Instead of using emails and spreadsheets to schedule volunteers, Volunteer Impact lets me take a more hands-off approach, allowing for more time for other parts of my job. Many volunteer administrators like myself do not wear just the volunteer coordinator hat so this time-saving aspect is super important. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321824/official_response/edit) Thanks for chiming in Nicole! We're thrilled to hear that Volunteer Impact has helped you solve your scheduling challenges and provided you with more time to focus on other responsibilities. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CR Cassie R. Volunteer and Engagement Manager Small-Business (50 or fewer emp.) 6/26/2025 "The Best!" 5/5 What do you like best about Volunteer Impact by Better Impact? Better Impact is one of the most user friendly VMS on the market. I've used so many different platforms and have had two jobs switch over to it from other software. It's easy to implement especially for volunteers who might struggle with technology. It's affordable and feature rich. It also integrates seamlessly with our current background check process. Talking to the support team in through the setup process was easy and they were super helpful! Our volunteer software is now something volunteers want to use and use daily. This will also gives us greater opportunities for community engagement! Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? The biggest downside was not having it to be honest. It's the best platform I've used, especially when you consider the price point. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? One of the hurdles for our program was being able to process background checks and creating identifying badges for the volunteers. BI solves both of those issues! Our previous software also posed a huge security risk by not having secured volunteer accounts. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11336761/official_response/edit) Thank you for your kind words Cassie! We're so pleased that Volunteer Impact has been a valuable tool for your organization. It's great to hear that it has been easy for volunteers to use and has helped to address important security and administrative challenges. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Urszula F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Urszula F.") UF Urszula F. Administrative Manager Small-Business (50 or fewer emp.) 6/24/2025 "Great Volunteer Management module but needs improvement for Client Management Module" 2.5/5 What do you like best about Volunteer Impact by Better Impact? Great for volunteering programs offering not facing client/personal services/activities. Software options include scheduling volunteers, easy email communication with volunteers and each volunteer can log their hours spent on service. Administrator dashboard with easy access to volunteer profiles. Customization of all information on Volunteers and Clients Knowledge base is very good, and customer support is Great! Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? Our agency provides in-person services for seniors. cross-reference between volunteer-activity-client is important for us. We are using Better Volunteer and Client management modules. The biggest obstacle for us is that you can't assign multiple clients to the activity. Creating connection between client, activity and volunteer requires 3 separate steps which is time consuming. Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? Online access for unlimited administrators and keeping all data in one place makes volunteer and client management much easier. Display of volunteers and clients with different status is very helpful with monitoring volunteer engagement and matching clients with volunteers. Email communication within the software eliminated the need of using Constant Contacts for communicating with volunteers and admins. Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11327509/official_response/edit) Thank you for your detailed feedback Urszula! We're glad to hear that you find the Volunteer Management module helpful for your programs. We understand your concerns about the Client Management module and will take your feedback into consideration for future improvements. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kate W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate W.") KW Kate W. Volunteer Manager Small-Business (50 or fewer emp.) 6/23/2025 "Excellent resource for volunteer managers and volunteers!" 5/5 What do you like best about Volunteer Impact by Better Impact? I appreciate the app, and volunteers do too! I love to ease of reporting and our volunteer program has been completely improved by allowing volunteers to remove themselves, AND notify other volunteers who are trained to do what they are needing a replacement for! I love the templates for emails and also appreciate the text function! Scheduling shifts for different volunteer opportunities is easy and quick, especially for those last minute needs! Volunteers were nervous to make the change as I had changed program about 2 years earlier to Volgistics, but that change to Better Impact was easy! It is the first thing I do in the morning and the best way to close out the day, checking and double checking to make sure we have volunteer coverage all over! I LOVE my Better Impact contact Christina, who helps answer different questions/curiosities and provides clarifications and recommendations. Review collected by and hosted on G2.com. What do you dislike about Volunteer Impact by Better Impact? I wish you all had an app for admins. Right now, I have to log into the admin login through a bookmark on my phone in page to access daily schedules Also wish I could save drafts of emails so I can navigate around Better Impact and not miss a beat with an email i am in the process of writing, especially if I am writing an email to a volunteer and need to check their account for details. I would LOVE an easier way to create/update orientation/training modules! Mine are so outdated and I am actually dreading updating them:( I love that you all have integrated the feature of getting volunteer signatures to confirm understand/receipt of specific information, and I have had a call to learn about it, but still a little confused and have not taken that leap, but would love to for several things, such as signing to confirm that you have read and understand our Volunteer Waiver, Volunteer Handbook, and our Essential Capabilities of Volunteers. But I love Better Impact and constantly learning new things about it! Review collected by and hosted on G2.com. What problems is Volunteer Impact by Better Impact solving and how is that benefiting you? Coordination of applicants to be matched with activities they are interested in and taking them through a very organized onboarding process, which helps the process move along, and helps me to keep track of everyone and where they are in their own process, depending on what they are interested in! Review collected by and hosted on G2.com. Show More Response from Tony Goodrow of Volunteer Impact by Better... [Editedit](https://www.g2.com/survey_responses/volunteer-impact-by-better-impact-review-11321692/official_response/edit) Thank you for the thorough review Kate. We're thrilled to hear that Volunteer Impact has been such a valuable resource for you and your volunteers! We have some good news for you! You can actually retrieve a draft email if you have to move away to another part of the software. Look under the File tab just above where you compose an email and you'll find "Restore Last Draft". Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 8 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/volunteer-impact-by-better-impact/pricing) Volunteer Impact by Better Impact Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_525b7420ba2c70aaa3bc8f54ccfba249/get-connected-by-galaxy-digital.png "Product Avatar Image") Get Connected by Galaxy... 4.4/5(161) [ Compare Now ](https://www.g2.com/compare/get-connected-by-galaxy-digital-vs-volunteer-impact-by-better-impact) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67da68c417860d6dca2fed0ab7ffa8ad/volgistics.png "Product Avatar Image") Volgistics 4.1/5(34) [ Compare Now ](https://www.g2.com/compare/volgistics-vs-volunteer-impact-by-better-impact) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_94ed5859089869675e84aa2d5bf49eae/signupgenius.jpg "Product Avatar Image") SignUpGenius 4.4/5(136) [ Compare Now ](https://www.g2.com/compare/signupgenius-vs-volunteer-impact-by-better-impact) ##### ##### Volunteer Impact by Better Impact Features Volunteer Management Opportunity Listings Volunteer Tracking Volunteer Scheduling Engagement & Communication Tools Gamification Mass Messaging Donation Pages Administration CRM Integration Dashboards & Analytics [ View More Features ](https://www.g2.com/products/volunteer-impact-by-better-impact/features) ## Top-Rated Alternatives [ ![Get Connected by Galaxy Digital](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Get Connected by Galaxy Digital") Get Connected by Galaxy Digital 4.4/5(161) ](https://www.g2.com/products/get-connected-by-galaxy-digital/reviews) [ ![SignUpGenius](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SignUpGenius") SignUpGenius 4.4/5(136) ](https://www.g2.com/products/signupgenius/reviews) [ ![SignUp.com](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SignUp.com") SignUp.com 4.7/5(46) ](https://www.g2.com/products/signup-com/reviews) [ View All Alternatives ](https://www.g2.com/products/volunteer-impact-by-better-impact/competitors/alternatives) ##### Categories on G2 [Volunteer Management](https://www.g2.com/categories/volunteer-management) ##### Explore More [Is Procore worth it for punch list management in construction?](https://www.g2.com/discussions/is-procore-worth-it-for-punch-list-management-in-construction)[Which pharmacy management systems are most reliable based on reviews from pharmacy directors at growing pharmacy companies?](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-reliable-based-on-reviews-from-pharmacy-directors-at-growing-pharmacy-companies)[What is the top-rated meeting room booking system for large enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-meeting-room-booking-system-for-large-enterprises) [Top platforms for real-time container issue detection](https://www.g2.com/discussions/top-platforms-for-real-time-container-issue-detection)[What are the most trusted home care agency management software providers by operations managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-home-care-agency-management-software-providers-by-operations-managers-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/volunteer-impact-by-better-impact/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)