Voiceflow Reviews & Product Details

Very easy and fast to design chat or voice bots without coding. Works on many platforms (chat, web, voice) using the same design. Has AI tools to understand questions and pull answers from your data. It lets teams work together easily and connect with other apps. Review collected by and hosted on G2.com.

Can get expensive as your usage or team grows. Voice replies can be slow sometimes. Limited built-in reports; hard to track detailed performance. Complex bots can still be tricky to set up. Review collected by and hosted on G2.com.

I appreciate Voiceflow for its user-friendly and easy-to-understand interface, which makes setup simple and navigation straightforward. This aspect is particularly beneficial in allowing me to integrate the service into my workflow efficiently. I also value its compatibility and integration capabilities with most apps, such as linking my application to ChatGPT and Twilio, which is vital for enhancing communication processes. These integrations expand the potential of using Voiceflow in various project scenarios. Thus, the combination of a user-friendly design and robust integration options makes Voiceflow a valuable tool in my software ecosystem. Review collected by and hosted on G2.com.

{"I find the customer support for Voiceflow lacking, as there was no helpful support available for issues I encountered.","I am frustrated that Voiceflow isn't as intelligent as I need, requiring me to define every single step in detail.","I rely on other tools like ChatGPT for problem-solving instead, which points to an inadequacy in Voiceflow's functionality."} Review collected by and hosted on G2.com.

I appreciate Voiceflow's capability to build diverse solutions, especially for voice integrations. The integration potential with solutions like Twilio, Flowbridge, and Airtable is truly remarkable, enabling seamless connectivity for phone call automation and customer service applications. This has been beneficial for expanding our service offerings beyond chatbots. I find the variety of ways to create through Voiceflow robust, allowing for creative and functional applications. Its ability to incorporate different services and enhance our solutions, such as customer service and sales, is invaluable for our agency's needs. The tool stands out as an excellent platform for constructing multiple types of solutions that are essential in our business operations. Review collected by and hosted on G2.com.

I find the learning curve with Voiceflow to be quite steep. While setting it up was initially easy, advancing beyond the basics requires technical skills, making it challenging for those without such a background. Additionally, getting adequate information can be difficult, highlighting a need for better customer service. Having someone reliable to contact for assistance would improve the experience significantly. Review collected by and hosted on G2.com.

I’ve built dozens chat/voice agents for clients worldwide, and nothing comes close to Voiceflow. it is perfect for all audiences, you can build a simple chatbot in minutes using the "agent step" or "talk/listen steps", BUT you can also go deep with custom JS functions and full API integrations when you need something advanced. What really stands out is the people behind it. The team actually listens, the updates come often, and the community is one of the few online groups that’s genuinely helpful. I started as a beginner just experimenting VoiceFlow, and now I’m building full AI solutions for mid-sized companies, to the point where I could quit my day job and focus completely on this, that wouldn’t have happened without VoiceFlow. That should say enough. Best, Abdullah Yahya Founder AdeptiveAI Review collected by and hosted on G2.com.

Would love to have more deployment possibilities! META Channels/TG/MS TEAMS.

There are workarounds, but ideally this can be simplified. Review collected by and hosted on G2.com.

I think it has more customization ability like we can add our own code and add a lot new features like forms, file uploads and many other custom things using there custom actions. Another thing that I love is there documentation because everything is well defined and we can get all the resources like example code structures and apis easily. Review collected by and hosted on G2.com.

First is it doesn't have a direct integration with social channels like WhatsApp & Instagram and second is there new credits charging system which gets quite confusing when calculating or predicting the amount credits used Review collected by and hosted on G2.com.

Voiceflow is incredibly valuable and easy to use. It provides alot of finctionality to accomodate for creating chatbots, and it solves the problem of answering calls and chat messages effectively. This functionality has greatly benefited me by allowing me to communicate with far more customers than I could before. Additionally, I appreciate the powerful feature of sub-workflows, which include the capability of automating the referral of customers to real human agents when necessary. This feature is incredibly useful as it enhances customer interaction processes. I also love the new integrations introduced this year, which have been a significant help in expanding the platform's capabilities. Moreover, the availability of comprehensive tutorials for most features on the platform and a great supportive community across multiple channels make learning and using Voiceflow much easier. The system's simplicity and robust community support are aspects that would likely bring me back to use Voiceflow repeatedly. Review collected by and hosted on G2.com.

I found the initial setup of Voiceflow to be a little difficult due to some steps that weren't immediately clear. While there is a helpful community on YouTube, I'd prefer more integrated guidance or support to ease the onboarding process. Additionally, I would appreciate if the integrations were easier to access and if more integrations were available. I believe this is one of the few areas where Voiceflow could improve, as they have made significant changes earlier this year. Review collected by and hosted on G2.com.

I have been using Voiceflow for two years mainly for creating chatbots for my clients. I discovered Voiceflow through LinkedIn and YouTube, and it appeared as a nice solution, which proved to be a good choice for me. I appreciate that Voiceflow is a low or no-code solution that allows me to focus more on the business aspects rather than worrying about technical issues. Setting up Voiceflow was very easy, and their great customer support is a real asset—they respond to queries in just a few minutes. Additionally, there’s a supportive Discord community with lots of information on using Voiceflow. The platform effectively addresses my business problems by offering tools that allow me to focus on my clients' needs, particularly the development of chatbots. I also find it beneficial that Voiceflow integrates well with my custom solutions, such as software built using Python and .NET platform, making it a great product for me. I value that Voiceflow is continuously improving its solutions, especially in chatbot development, which I consider the best on the market currently. Review collected by and hosted on G2.com.

I don't like the current quality of the voice solution in Voiceflow. It's not as good as other platforms like VAPI or Blend AI, which makes it less appealing to use. If the voice capabilities were on par with these alternatives, I would be more inclined to use it consistently. Currently, my focus remains on using Voiceflow predominantly for chatbots, as it excels in that area compared to its voice solution. Review collected by and hosted on G2.com.

What I appreciate most is how easy it is to use, along with the strong community support behind it. People are always willing to help each other out, which creates a welcoming atmosphere, especially within the Discord community. Review collected by and hosted on G2.com.

I find it a bit expensive, and extracting information from it isn't the easiest process. It would be much more convenient if you could connect it directly through something like an MCP and easily export all the chats, rather than having to deal with APIs and other complicated steps. Ideally, I wish I could link it to a platform like Airtable or something similar, so all the chats would automatically transfer and be ready to use elsewhere. As an agency, I can't give clients direct access to my account, but I would really appreciate a way to push the chats somewhere they can view them more easily, without having to set up complex automations, make scenarios, or use APIs and HTTP requests. Review collected by and hosted on G2.com.

I appreciate Voiceflow's very simple setup process, which was easy for me to manage even without much coding background. The straightforward concepts of Voiceflow allowed me to quickly understand and get started on creating agents. I enjoy the particularly inviting interface, which centralizes everything my team and I need, making our workflow smooth and efficient. I love that the interface is very user-friendly, simplifying the process of publishing agents without any issues. I find the agent step highly customizable yet beginner-friendly, which suits our team's varying skill levels and needs perfectly. The ability to integrate Voiceflow projects into larger projects with tools like Zapier, n8n, and ChatGPT significantly enhances our project capabilities and streamlines workflow. Additionally, the top-of-the-line chat agents that Voiceflow provides make it a product I would consider purchasing again. Review collected by and hosted on G2.com.

I believe the Voice AI component within Voiceflow needs improvement. Review collected by and hosted on G2.com.

I love how easy Voiceflow is to pick up and learn. After spending just two hours exploring it, I was able to understand the system and start building AI chatbots, which speaks volumes to its user-friendly design. Building chatbots with Voiceflow helps streamline vital business processes such as sales and customer service, making them flow more smoothly. I appreciate that it integrates pretty well with various tools within my tech stack, making things even more seamless. Voiceflow offers flexibility, allowing me to either build workflows in a flow style or program agents with self-contained instructional sets. I also find the evaluations feature invaluable, as it enables me to effectively monitor my AI components. Additionally, I primarily use a software called n8n, which is an orchestration platform that aids in building automations and integrating various tools, showing that Voiceflow works well within diverse software environments. Review collected by and hosted on G2.com.

I find the pricing of Voiceflow a bit high and would prefer if there was a less expensive tier or if the prices were slightly reduced. Additionally, I think the API and integration capabilities could be made easier for developers, especially when trying to integrate Voiceflow with platforms like n8n or other orchestration platforms. Review collected by and hosted on G2.com.