Vocalcom Pros and Cons

The on-premise version allowed us to bring our own carrier, keeping telephony costs down on a multi-country environment. Inbound, Outbound, IVR are fully integrated and provide a unify customer experience by sharing customer data across contact channels. New customer journey integrates digital channels for a complete solution. Review collected by and hosted on G2.com.

R&D of new features on the slow side. CRM integration is limited to just a couple of options. Review collected by and hosted on G2.com.

A contact center solution's best part is handling incoming and outgoing contacts intelligently and engaging the client. Also, it's very easy to integrate the system into your existing one. Review collected by and hosted on G2.com.

In my openion, Nothing is disliked in Vocalcom. Review collected by and hosted on G2.com.

Best software so far for everything on chat!!! Review collected by and hosted on G2.com.

It should be compatible for every browser. Review collected by and hosted on G2.com.

the script design is becoming easy the possibility to manage facebook and website pop chat Review collected by and hosted on G2.com.

the application is compatible only with Internet explorer 11 not with google chrome Review collected by and hosted on G2.com.

They took the time to find my needs!!!!!!! Review collected by and hosted on G2.com.

Too little time to jump into everything! Review collected by and hosted on G2.com.