Vocalcom
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Vocalcom
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4.8 out of 5 stars
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Vocalcom Reviews & Product Details

Editadmin
Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Vocalcom?

They took the time to find my needs!!!!!!! Review collected by and hosted on G2.com.

What do you dislike about Vocalcom?

Too little time to jump into everything! Review collected by and hosted on G2.com.

What problems is Vocalcom solving and how is that benefiting you?

Calls in and logging information Review collected by and hosted on G2.com.

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Vocalcom Overview

Editedit
What is Vocalcom?

All-In-One Solution for Contact Centers Designed to Deliver Stunning Mobile Customer Experience. From your Call Center to the Web and Social Media.

Vocalcom Details
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Product Description

All-In-One Solution for Contact Centers Designed to Deliver Stunning Mobile Customer Experience. From your Call Center to the Web and Social Media.

Seller Details
Seller
Vocalcom
Year Founded
1995
HQ Location
Paris, FR
Twitter
@Vocalcom
12,376 Twitter followers
LinkedIn® Page
www.linkedin.com
236 employees on LinkedIn®
CF
Overview Provided by:
Cyril Fromont

Recent Vocalcom Reviews

CB
Carlos B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Contact Center platform with IVR, Outbound dialer, Scripting and Reporting tool all in one."
The on-premise version allowed us to bring our own carrier, keeping telephony costs down on a multi-country environment. Inbound, Outbound, IVR ar...
Read more
Aman K.
AK
Aman K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best Cloud Calling Center Solution"
A contact center solution's best part is handling incoming and outgoing contacts intelligently and engaging the client. Also, it's very easy to int...
Read more
Arpit D.
AD
Arpit D.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best application for contact users"
Best software so far for everything on chat!!!
Read more
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Vocalcom Media

Vocalcom Demo - Vocalcom
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4 out of 5 Total Reviews for Vocalcom

4.8 out of 5
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4 out of 5 Total Reviews for Vocalcom
4.8 out of 5
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4 out of 5 Total Reviews for Vocalcom
4.8 out of 5
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Vocalcom Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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CB
Telephony Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Vocalcom?

The on-premise version allowed us to bring our own carrier, keeping telephony costs down on a multi-country environment. Inbound, Outbound, IVR are fully integrated and provide a unify customer experience by sharing customer data across contact channels. New customer journey integrates digital channels for a complete solution. Review collected by and hosted on G2.com.

What do you dislike about Vocalcom?

R&D of new features on the slow side. CRM integration is limited to just a couple of options. Review collected by and hosted on G2.com.

What problems is Vocalcom solving and how is that benefiting you?

It provides a fully integrated solution. IVR, Inbound, Outbound, Survey, and SMS work in a unified agent interface. Web-based architecture Allowed us to move all agents from the office to working from home with minimum effort while keeping the workspace secured. Review collected by and hosted on G2.com.

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Aman K.
AK
Sales Lead
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Vocalcom?

A contact center solution's best part is handling incoming and outgoing contacts intelligently and engaging the client. Also, it's very easy to integrate the system into your existing one. Review collected by and hosted on G2.com.

What do you dislike about Vocalcom?

In my openion, Nothing is disliked in Vocalcom. Review collected by and hosted on G2.com.

What problems is Vocalcom solving and how is that benefiting you?

With the help of Vocalcom, we can use IVR, Inbound, Outbound, Survey, and SMS functions in a single interface. It allows us to easily transition all agents from working in the office to working from home while maintaining the security of the workspace. Review collected by and hosted on G2.com.

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Arpit D.
AD
Production Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Vocalcom?

Best software so far for everything on chat!!! Review collected by and hosted on G2.com.

What do you dislike about Vocalcom?

It should be compatible for every browser. Review collected by and hosted on G2.com.

Recommendations to others considering Vocalcom:

Highly recommended Review collected by and hosted on G2.com.

What problems is Vocalcom solving and how is that benefiting you?

Managing Salesforce . And callers information Review collected by and hosted on G2.com.

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Said M.
SM
Responsable informatique
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Vocalcom?

the script design is becoming easy the possibility to manage facebook and website pop chat Review collected by and hosted on G2.com.

What do you dislike about Vocalcom?

the application is compatible only with Internet explorer 11 not with google chrome Review collected by and hosted on G2.com.

Recommendations to others considering Vocalcom:

its the best solution for virtual call centers Review collected by and hosted on G2.com.

What problems is Vocalcom solving and how is that benefiting you?

managing costumer relations and sales force Review collected by and hosted on G2.com.

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Vocalcom Categories on G2
Contact Center
Contact Center

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Pros and Cons Details
Vocalcom