VividWorks Reviews & Product Details

Jonas, thank you so much for your review!

Indeed your business was among the first batch of customers for our configurator application that is plugged into WooCommerce. Our team is very grateful and humbled by your positive feedback on UX and responding to feature needs. I am confident that with this new capability to display the product assortment in 3D you will improve conversions, increase average order size and ultimately sell more.

We will keep our focus on development of the product and hoping to continue the good dialogue you regarding your future needs.

Thank you for the review, Thommy!

Karsten, many thanks for your review!

We're so happy to serve your interior design and sales staff across the world. For our team, there is nothing better to hear that our product is in heavy, global use - it pushes us to keep on improving the product.

We've added 24/7-365 support with Service Level Agreements to our service offering during the year 2022. I'm extremely delighted to hear we've been taking the right steps in developing our service to address your concern. Will get in touch with you to discuss more!

Thank you for your review!

Selling building materials is not a simple process and I'm happy to hear we've been able to make it easier for your organisation.

With many of our larger customers such as yourselves, there are continuous changes and improvements going on all the time. Whilst it's in our best interest to reduce dependency on our staff performing those changes, sometimes it's unavoidable.

Changes in staff are also sometimes unavoidable in long-term cooperation. At VividWorks, we try to manage this by investing into making VividWorks the best possible workplace for our employees and to not push the cost of onboarding and learning customer products, environments etc. with new employees to customers as billable hours.

Torben,

many thanks for your review!

I'm happy to hear your feedback on our focus to create a great user experience.

You are absolutely correct that in our joint project where we created a sofa configurator for the website of your business, a more detailed launch plan should have been made together with yourselves and the integrator of the website and PIM system. We'll be more strict about this going forward.

However, I am certain your business is now set to grow in the future due to the new, easier way to sell configurable sofas - really looking forward to speaking to you and hearing results!

Thanks for the review Brian!

Happy to hear we've been able to deliver you a solution that's fitted to your business processes.

We have served you directly without a local partner in Australia and that of course has had it's challenges due to the 7-hour time difference. Luckily any incidents are rare. As of today, we could solve incidents round the clock, and we've trained your IT staff to solve incidents also. We're eager to improve change management further too to reduce cycle times.

Jonas, thanks for your review!

I'm glad we've been able to help you remove errors from sales orders. You are absolutely correct that a key point in setting up a product configurator is reviewing that all product options and components are configurable according to the product specifications.

UX and ease of design process in a 3D product configurator is something we as a team need to focus on continuously. The storage system configurator which we have delivered to your business has extra steps in the product design process which can be removed, and it's also possible to add guidance to first-time users. I'll make sure our team gets in touch with you on these!