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title: VITAC, a Verbit company Reviews
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# VITAC, a Verbit company Reviews
**Vendor:** VITAC  
**Category:** [Closed Captioning Services](https://www.g2.com/categories/closed-captioning-services)  
**Average Rating:** 1.5/5.0  
**Total Reviews:** 1
## About VITAC, a Verbit company
VITAC, which serves as Verbit's media arm, is North America’s leading provider of closed captioning, subtitling, transcription and audio description. VITAC is an accessibility and captioning partner of choice for FORTUNE 500 companies, government agencies and the likes of CNBC, Verizon, Cartoon Network, FOX, Bravo, DIRECTV. VITAC offers more than 35 years of industry experience. We work with every broadcast company, most cable networks and streaming channels, and a variety of producers, production companies and content creators. VITAC offers reliable, responsive customer support at every stage of the process, plus compliance with all federal regulations.




## VITAC, a Verbit company Reviews
  ### 1. Poor Customer Service, Lack of Contract Compliance

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2020

**Describe the project or task VITAC, a Verbit company helped with:**

Live stream closed captioning
post production closed captioning
verbatim closed captioning
edited captions
raw captions
captions in multiple languages

**What do you like best about VITAC, a Verbit company?**

Large selection of captioners, easy to order captioning services. Rates are acceptable.

**What do you dislike about VITAC, a Verbit company?**

Poor quality and consistently doesn't meet contract deliverables. Customer care rep assigned to contract changes every time there is a problem. Multiple directions given for the same processes. Over promises, under delivers.

**Recommendations to others considering VITAC, a Verbit company:**

Exhaust your options, define terms of payment (or reduced fees due to untimeliness) very clearly, have clear terms in contract to hold the vendor accountable for lack of compliance.

**What problems is VITAC, a Verbit company solving and how is that benefiting you?**

Accessibility, record of meetings, can utilize captions for transcripts as-needed.


## VITAC, a Verbit company Discussions
  - [What is VITAC used for?](https://www.g2.com/discussions/what-is-vitac-used-for)

- [View VITAC, a Verbit company pricing details and edition comparison](https://www.g2.com/products/vitac-a-verbit-company/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+13%3A26%3A41+-0500&secure%5Bsession_id%5D=a45ed971-3084-4b53-b27c-54e60e574c86&secure%5Btoken%5D=5a5ca6bfc94ad1868f96fa7677a4f49cef7eb8b616f61fa9f1e616ee8c584b20&format=llm_user)

## VITAC, a Verbit company Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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