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Top 10 Vision Helpdesk Alternatives & Competitors

By Vision Helpdesk
(94)4.6 out of 5

The Help Desk Software solutions below are the most common alternatives that users and reviewers compare with Vision Helpdesk. Help Desk Software is a widely used technology, and many people are seeking simple, secure software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Vision Helpdesk include features and integration. The best overall Vision Helpdesk alternative is Freshdesk. Other similar apps like Vision Helpdesk are Zendesk Support Suite, Zoho Desk, LiveAgent, and TeamSupport. Vision Helpdesk alternatives can be found in Help Desk Software but may also be in Live Chat Software or IT Service Management Tools.

Best Paid & Free Alternatives to Vision Helpdesk

  • Freshdesk
  • Zendesk Support Suite
  • Zoho Desk
Show More

Top 10 Alternatives to Vision Helpdesk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Vision Helpdesk stacks up to the competition, check reviews from current & previous users in industries like Non-Profit Organization Management, Information Technology and Services, and Internet, and find the best product for your business.
    #1

  1. Freshdesk

    By Freshworks
    (3,500)4.4 out of 5

    2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, Freshdesk is:

    Slower to reach roi
    More expensive
    See all Freshdesk reviews
    #2

  2. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    3. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    See all Zendesk Support Suite reviews
    Alhena AI
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Alhena AI

    (34)4.9 out of 5

    4. Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

    Visit Website

    Reviewers say compared to Vision Helpdesk, Alhena AI is:

    More expensive
    Slower to reach roi
    Easier to set up
    Visit Website
    #3

  4. Zoho Desk

    By Zoho
    (6,198)4.4 out of 5

    5. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, Zoho Desk is:

    Slower to reach roi
    More expensive
    See all Zoho Desk reviews
    #4

  5. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    6. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, LiveAgent is:

    Slower to reach roi
    More expensive
    See all LiveAgent reviews
    #5

  6. TeamSupport

    By TeamSupport
    (873)4.4 out of 5

    7. TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

    Categories in common with Vision Helpdesk:
    Get a quote

    Reviewers say compared to Vision Helpdesk, TeamSupport is:

    Slower to reach roi
    More expensive
    See all TeamSupport reviews
    #6

  7. Help Scout

    By Help Scout
    (407)4.4 out of 5

    8. Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, Help Scout is:

    Slower to reach roi
    More expensive
    Easier to set up
    See all Help Scout reviews
    #7

  8. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    9. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, Intercom is:

    Slower to reach roi
    More expensive
    See all Intercom reviews
    #8

  9. Freshservice

    By Freshworks
    (1,238)4.6 out of 5

    10. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, Freshservice is:

    Slower to reach roi
    More expensive
    More usable
    See all Freshservice reviews
    #9

  10. Jira Service Management

    By Atlassian
    (779)4.2 out of 5

    11. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, Jira Service Management is:

    Slower to reach roi
    More expensive
    See all Jira Service Management reviews
    #10

  11. LiveChat

    By Text
    (755)4.5 out of 5

    12. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Vision Helpdesk:

    Reviewers say compared to Vision Helpdesk, LiveChat is:

    Slower to reach roi
    More expensive
    More usable
    See all LiveChat reviews
    Alhena AI
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Alhena AI

    (34)4.9 out of 5

    13. Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

    Visit Website

    Reviewers say compared to Vision Helpdesk, Alhena AI is:

    More expensive
    Slower to reach roi
    Easier to set up
    Visit Website

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