Viral Loops Reviews & Product Details

Viral Loops is spot on for what we needed. The tracking is super reliable, and the HubSpot integration is seamless, which made everything flow nicely. We got a campaign up and running within the first couple of days of signing up, and it worked like a charm. No messing around - just solid tech that does what it’s supposed to. Review collected by and hosted on G2.com.

The setup wasn’t hard from a tech perspective, but figuring out the right referral campaign to start with took a bit of trial and error. To be fair, they offer a free onboarding session, which we skipped - but looking back, we probably should’ve taken them up on it. A bit more in-platform guidance on picking the best campaign type would’ve been handy. Review collected by and hosted on G2.com.

It works, enables organic growth from evangelists Review collected by and hosted on G2.com.

Not easy to get started or customize.

Shopify app doesn't work, not clear that it should not be used. Very minimal customization of the widget. Support ticket took 6 days to respond. When someone did (Thanos), they were not competent (could not identify the Viral Loops widget, accused me of implementing another form), had attitude, and weren't interested in offering a CSS solution to my very straightforward request.

Your FAQ would benefit from a simple section/ recommended CSS that allows the widget to be left aligned. Responsively, across devices. The support person was unable to assist with this request.

Emails come from Nik, who is no longer with VL since 2024 I was informed. Review collected by and hosted on G2.com.

As a prelaunch application, Viral Loops has been fantastic and I highly recommend it to other startups trying to build a proof of concept / proof of consumer interest. The VL team has made edits to the widgets easy even for non-technical users. As we needed to quickly adapt our messaging to target new audience subgroups, this flexibility was important. Review collected by and hosted on G2.com.

I have not yet experienced any issues that would make me concerned about dislikes of the product. Review collected by and hosted on G2.com.

Viral Loops' ease of use, implementation and integration is fantastic. In addition to the product, Viral Loops customer support is superb! Specifically Thanos Priftis in Customer Success & Operations. Thanos' expertise is excellent and his care for the client goes far beyond expectations. Thanos was able to quickly and efficiently address our issue. Thanos also followed up with us to offer help and insights to Viral Loops newest features that were specifically relevant to us. Really enjoyed working with Thanos! Review collected by and hosted on G2.com.

We did not have any negative experiences with Viral Loops. Review collected by and hosted on G2.com.

It helped us launch a referral campaign and reward users for sharing our campaign. Thanos is also a great support. Review collected by and hosted on G2.com.

Not much. It was super clean, easy to use, implement, and integrated where we needed it. Review collected by and hosted on G2.com.

There's very little to like about Viral Loops. The platform is rudimentary and falls short in offering the breadth and depth of services and solutions that its competitors include in their basic packages. Review collected by and hosted on G2.com.

Expensive but more importantly, they have the absolute worst customer support. Review collected by and hosted on G2.com.

Viral Loops provides an intuitive and user-friendly interface, making it simple to set up and manage campaigns. The variety of templates and customization options allows us to tailor campaigns to meet our specific needs. Additionally, the platform integrates seamlessly with other tools in our tech stack, saving us time and ensuring a smooth workflow. The analytics dashboard is also a highlight, offering clear insights to measure campaign performance effectively. Review collected by and hosted on G2.com.

While the platform is feature-rich, we haven't experienced significant traction from our campaigns so far, which is a bit discouraging. It might require more experimentation or optimization to fully unlock its potential. Additionally, some advanced features can feel slightly overwhelming without additional guidance. Review collected by and hosted on G2.com.

Customer service and onboarding were great. Setting up a campaign was easy, and integrating the campaign on our site was easy. Review collected by and hosted on G2.com.

Not sure if this is a dislike but unsure what some of the features do. I use it for its core features. Review collected by and hosted on G2.com.

I like how easy it is to set it up, and to have campaigns up and running in a matter of 5 minutes. As well as being able to develop decisions based on the data that can be seen in the dashboards. Review collected by and hosted on G2.com.

I would like it to have more viral network options. Review collected by and hosted on G2.com.

The sleek design and intuitive interface make it easy for beginners to use, and the Viral Loops team are always on hand for any questions. Review collected by and hosted on G2.com.

Data exports and imports can be fiddly sometimes. Review collected by and hosted on G2.com.